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If it helps, I had a good experience replacing a Fuji frame (through Performance) on a warranty claim. Those are not far from the OP.
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Originally Posted by jyl
(Post 18118007)
The plastic spoke protector (dork disc) is meant to prevent a derailleur from shifting into the spokes. Was the protector mounted on the bike?
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Originally Posted by InTheRain
(Post 18115606)
I was commuting to work on my carbon fiber cannondale synapse. I had just climbed a very short hill, coasted for a bit, and on my next pedal stroke by bike came to an immediate and abrupt complete stope. Fortunately, I was only going about 8mph and was able to click out of the pedals without crashing. Upon inspection, my rear derailluer was firmly jammed into the rear wheel and spokes as well as into the rear cassette. I thought the derailleur hanger had broken.
I took the bike to the shop where I purchased the bike (Old Town Bikes, Olympia, WA.) They were able to pry the rear wheel away and get the derailluer out of the spokes. Upon their inspection, the dearailleur hanger had not broken but had torn through the carbon fiber rear dropouts. The result... carbon fiber frame us now useless. The bike shop submitted a claim to Cannondale. Cannondale came back with their decision today and said they would offer me 20 percent off for crash replacement. I explained, there was no crash where the bike was damaged. Plus, nearly all bikes are reduced 20 percent off for the new models coming in... their "offer" was really no offer at all. Needless to say, Cannondale gets a thumbs down from me. I won't buy a bicycle (or anything else) from a dealer that sells cannondale. There is no such thing as a lifetime warranty... this is merely a bunch of useless sales rhetoric. $3000 bike is now a door stop. Cannondale went bankrupt in 2003 and was sold to a capital investment company which then sold them in 2008 or so to Dorel Industries. So to boycott Cannondale corporate, you really should boycott all Dorel Industries brands. That means you also need to boycott all Pacific Cycle products, including Schwinn, GT, Mongoose, Sugoi, Iron Horse, Caloi, Dyno, RoadMaster, PowerLite, Fabric and InStep brands. In other words, if this bike is 8 years old, meaning a 2007 model, the company you bought it from doesn't really exist any more, it's just a name brand for a corporate conglomerate when it comes to who makes the decisions about honoring warranties and such, even if the exact same designers and engineers are still with the company. |
Originally Posted by dtrain
(Post 18118028)
no, he's answered that previously (here or somewhere else).
I don't think Cannondale owes the OP anything. Furthermore, 20% of a new Cannondale frame is about equivalent to the value of an eight year old Cannondale frame. So that offer is generous and OP should stop whining and accept it. And don't call it a "$3000 bike". It is a $500 bike, maybe (check Craigslist prices for eight year old Synapses) including a $250 frame, at best. |
I think the OP said his bike never came with a spoke protector...so maybe the shop removed it (years ago).
Otherwise, I don't disagree with any of that post. In fact, I said something very similar. Within 6 months of purchase (or 1 month of a tune-up), the OP would have a decent case at getting some LBS support. If they haven't touched it in months, how do they know what happened to it? Maybe the owner tried to adjust it himself. Maybe one of the owner's kids banged the rear derailleur really hard in the garage and didn't tell anyone. I don't suspect either in this case...but I'm saying from the shop's perspective 'who knows'? I don't think Cannondale is really on the hook here. 'Crash' isn't the right word exactly...but I sense that human error of some kind (rather than carbon/frame structural) caused the problem. The fact that it's a Cannondale dealer doesn't mean a whole lot. Is Cannondale training LBS mechanics? |
Originally Posted by jyl
(Post 18118227)
Finally, by removing the spoke protector and riding the bike without it, the OP invited a derailleur-into-spokes incident.
If you don’t know enough about bikes to keep your derailleur out of your spokes you really need to leave the spoke protector in place. If the shop did remove the spoke protector I can only imagine they would have done so at the request/demand of the owner. Either way, no spoke protector = owner has full responsibility. FWIW – after breaking two carbon frames in about three years I bought a beastly titanium bike – my Habanero. It’s not as nice as my carbon rides but it’s less subject to damage. I’ll buy more carbon when the kids finish college. |
Originally Posted by dtrain
(Post 18118259)
^ I don't disagree with any of that. But I think the OP said his bike never came with a spoke protector...so maybe the shop removed it (years ago).
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Originally Posted by mstateglfr
(Post 18117711)
You got 8 or so years out of that doorstop. Silver lining, it try to take that into account.
Yes it's terrible to hear your bike frame is toast. But you probably got a lot of miles and time out of it, correct? Swap all the components onto a frame and you are out just the frame cost. More silver lining. |
Originally Posted by jyl
(Post 18118227)
Derailleur shifting into spokes and breaking frame is not a frame defect and not Cannondale's problem.
I'd go back to Cannondale and argue this as a derailleur hanger failure. |
Originally Posted by TheReal Houdini
(Post 18118279)
+1
If you don’t know enough about bikes to keep your derailleur out of your spokes you really need to leave the spoke protector in place. If the shop did remove the spoke protector I can only imagine they would have done so at the request/demand of the owner. Either way, no spoke protector = owner has full responsibility. FWIW – after breaking two carbon frames in about three years I bought a beastly titanium bike – my Habanero. It’s not as nice as my carbon rides but it’s less subject to damage. I’ll buy more carbon when the kids finish college. |
Originally Posted by InTheRain
(Post 18118673)
I'm out a frame, derailleur, cassette, back wheel, and chain.
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Originally Posted by InTheRain
(Post 18115606)
I was commuting to work on my carbon fiber cannondale synapse. I had just climbed a very short hill, coasted for a bit, and on my next pedal stroke by bike came to an immediate and abrupt complete stope. Fortunately, I was only going about 8mph and was able to click out of the pedals without crashing. Upon inspection, my rear derailluer was firmly jammed into the rear wheel and spokes as well as into the rear cassette. I thought the derailleur hanger had broken.
I took the bike to the shop where I purchased the bike (Old Town Bikes, Olympia, WA.) They were able to pry the rear wheel away and get the derailluer out of the spokes. Upon their inspection, the dearailleur hanger had not broken but had torn through the carbon fiber rear dropouts. The result... carbon fiber frame us now useless. The bike shop submitted a claim to Cannondale. Cannondale came back with their decision today and said they would offer me 20 percent off for crash replacement. I explained, there was no crash where the bike was damaged. Plus, nearly all bikes are reduced 20 percent off for the new models coming in... their "offer" was really no offer at all. Needless to say, Cannondale gets a thumbs down from me. I won't buy a bicycle (or anything else) from a dealer that sells cannondale. There is no such thing as a lifetime warranty... this is merely a bunch of useless sales rhetoric. $3000 bike is now a door stop. |
Assuming the limit screws were properly set and functioning properly, if I tried to shift and the area of the frame onto which my rear derailleur (or hanger) was mounted broke, causing my derailleur to go into my spokes, I would put that on the frame manufacturer. This sounds like the frame failed under normal riding conditions and was not due to mechanical or user error.
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If I were to buy a carbon framed bike (I've considered it, C-dale test ride and all) Part of the justification would be the lifetime frame warranty. If in ADDITION to this I bought a lifetime service contract and had this sort of failure I would fully expect the LBS to do the right thing, if not I would hope C-dale would step in. NEITHER have helped the OP and most here are blaming this poor guy, calling him a liar and worse? You've got to be kidding.
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For all those that continue to believe that a spoke protector would have prevented this damage, you are completely wrong. If the spoke protector were on the bike, the exact same damage would have occurred and the spoke protector would have remained untouched and unaffected.
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I have a 2014 Cannondale Scalpel. I noticed two weeks ago there were several small cracks in the carbon around the BB. Talked to my local Cannondale shop and they were able to easily get it warranted. New frame is already here and the shop is building it back up right now. Couldn't be happier with Cannondale service.
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Originally Posted by ttusomeone
(Post 18163554)
I have a 2014 Cannondale Scalpel. I noticed two weeks ago there were several small cracks in the carbon around the BB. Talked to my local Cannondale shop and they were able to easily get it warranted. New frame is already here and the shop is building it back up right now. Couldn't be happier with Cannondale service.
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Interesting comments in here against cross chaining, meanwhile in this thread many people say cross chaining on a modern compact groupset is not a problem at all: http://www.bikeforums.net/road-cycli...g-roadies.html
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Originally Posted by InTheRain
(Post 18163523)
For all those that continue to believe that a spoke protector would have prevented this damage, you are completely wrong. If the spoke protector were on the bike, the exact same damage would have occurred and the spoke protector would have remained untouched and unaffected.
I can't see it. |
Originally Posted by TheReal Houdini
(Post 18164305)
In your original post you said: "my rear derailluer was firmly jammed into the rear wheel and spokes"
I can't see it. |
I had a similar experience a couple of years ago. The rear rim on my Trek hybrid split. Was expecting to buy a new one when I went to the shop. But they said Trek had a lifetime warranty on the rims. I had bought the bike brand new a few years before.
When I came back to pick up the bike they told me Trek refused to back up the warranty. Forget why. However they backed it up and there was no charge for the new rim. I told them I could pay but they said no. Bothered me a little but I buy stuff and have them fix the bike so hopefully it works out for both of us. |
Originally Posted by locolobo13
(Post 18165224)
I had a similar experience a couple of years ago. The rear rim on my Trek hybrid split. Was expecting to buy a new one when I went to the shop. But they said Trek had a lifetime warranty on the rims. I had bought the bike brand new a few years before.
When I came back to pick up the bike they told me Trek refused to back up the warranty. Forget why. However they backed it up and there was no charge for the new rim. I told them I could pay but they said no. Bothered me a little but I buy stuff and have them fix the bike so hopefully it works out for both of us. |
Originally Posted by locolobo13
(Post 18165224)
I had a similar experience a couple of years ago. The rear rim on my Trek hybrid split. Was expecting to buy a new one when I went to the shop. But they said Trek had a lifetime warranty on the rims. I had bought the bike brand new a few years before.
When I came back to pick up the bike they told me Trek refused to back up the warranty. Forget why. However they backed it up and there was no charge for the new rim. I told them I could pay but they said no. Bothered me a little but I buy stuff and have them fix the bike so hopefully it works out for both of us. It is likely that the shop misrepresented (probably accidentally) the Trek component warranty when you purchased the bike - I don't think they ever claimed a lifetime warranty on rims or any other part, aside from the frame. Component warranty is generally one or, more rarely, two years. |
Originally Posted by Wilfred Laurier
(Post 18165264)
It is likely that the shop misrepresented (probably accidentally) the Trek component warranty when you purchased the bike - I don't think they ever claimed a lifetime warranty on rims or any other part, aside from the frame. Component warranty is generally one or, more rarely, two years.
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Originally Posted by InTheRain
(Post 18115606)
I was commuting to work on my carbon fiber cannondale synapse. I had just climbed a very short hill, coasted for a bit, and on my next pedal stroke by bike came to an immediate and abrupt complete stope. Fortunately, I was only going about 8mph and was able to click out of the pedals without crashing. Upon inspection, my rear derailluer was firmly jammed into the rear wheel and spokes as well as into the rear cassette. I thought the derailleur hanger had broken.
I took the bike to the shop where I purchased the bike (Old Town Bikes, Olympia, WA.) They were able to pry the rear wheel away and get the derailluer out of the spokes. Upon their inspection, the dearailleur hanger had not broken but had torn through the carbon fiber rear dropouts. The result... carbon fiber frame us now useless. The bike shop submitted a claim to Cannondale. Cannondale came back with their decision today and said they would offer me 20 percent off for crash replacement. I explained, there was no crash where the bike was damaged. Plus, nearly all bikes are reduced 20 percent off for the new models coming in... their "offer" was really no offer at all. Needless to say, Cannondale gets a thumbs down from me. I won't buy a bicycle (or anything else) from a dealer that sells cannondale. There is no such thing as a lifetime warranty... this is merely a bunch of useless sales rhetoric. $3000 bike is now a door stop. |
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