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Silly LBS.

Old 01-15-16, 01:48 AM
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jfowler85
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Silly LBS.

Just got a carbon bike in the mail the other day - my new fair weather commuter. Great deal from a good shop in Canada. The box arrived with a hole poke in it and the corresponding spot on the frame has a nice little ding in it, going through the paint and into the top layer of carbon. I think...I don't really know much about carbon bike frames.

So, on the way to the local brewpub with the wife, I popped in an LBS to ask them if they would take a look at the bike and give me an opinion. The gentleman helping me picked up a newer Cannondale Slice bare frame to illustrate a point he was making. After concluding, he set the frame down on a shop counter - not in a stand or leaned against anything but rather balanced on the bb - and he turned back to me. We both watched the frame tip over and fall about 4 feet down to the bare concrete floor with a nice clatter-bounce-clatter-bounce-clatter. The guy at the register looks up and says "well, it's broken now."

Guess I'm not going to bring my new ride to them...
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Old 01-15-16, 06:56 AM
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Ah man, that sucks! Some people do stupid things.

So is the frame actually broken? What the recourse?
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Old 01-15-16, 07:42 AM
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So I take it that your frame went bouncy-bouncy, not the other one that the guy was showing you. Ahh, that sucks. If it is a decent LBS, they will make things right, let's hope they are.
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Old 01-15-16, 08:46 AM
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Odd post. Thats a shame to hear- workplace mistakes when trying to help a customer are unfortunate, especially when its your own product and the customer didnt buy the product in question from you.

I certainly wouldnt think that such a mistake is indicative of how they would treat your bike during maintenance work. I have tripped over rugs and clothes on the floor before, yet my wife has never hesitated to let me hold our kids and throw them up in the air thousands of times thru the years.
How can that be?...its because she recognizes tripping and not catching my kids are two separate things.
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Old 01-15-16, 09:10 AM
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Maybe I'm misreading it, or you guys are, but I thought it was the LBS' frame that was bounced off the concrete floor not OP's. OP isn't going to bring his bike in to that shop.

I'm curious whether the Cannondale frame really is broken or did the shop clerk just say that so that OP wouldn't think they'd abuse something and then sell it. Scrapes or nicks I could see but is the frame really that fragile, to be "broken" by dropping it off a counter?
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Old 01-15-16, 09:57 AM
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Yeah, I did misread the OP. Not his frame, so no problem. Still, pretty stupid thing to do.
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Old 01-15-16, 10:24 AM
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Originally Posted by mcours2006 View Post
Yeah, I did misread the OP. Not his frame, so no problem. Still, pretty stupid thing to do.
It wasn't very clear although I guess the title would have been "STUPID DAMM LBS" if it had been his frame.
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Old 01-16-16, 12:08 PM
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Old 01-16-16, 01:57 PM
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Tell the shipper what happened and find out from the shipping company who needs to file a claim -- the shipper or the recipient. Your frame was damaged in transit by the shipping company and you should be able to file some kind of claim for the damage.
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