Zero_Enigma

Hi Donna or anyone else that can help out.

I've been rather busy the last while and also on trips afar. I know the Kryptonite Ulock had the bic-pen issue a while ago. My local LBS told me to contact you guys to have this issue resolved. I don't know what is the correct way to get this done? Should the LBS be incharge of handling the lock exchange as a local point of service or do I need to go o Kryptonite for this? I have two K-brand Ulocks. One is a Evlution 2000 and the other I'll have to check and report back tonight.

I have the reciept for the E2000 but the other one I can't quite find it right now as we had a basement flood (reference Toronto freak storm 2005) which many homes ot effected with flooding and I lost some paperwork when everything got sogged and ripped up.

Thank you kindly in advance for any help.

Raiyn

You still have the round style locks? That was three years ago. Where were you? I'm just shocked is all.

2manybikes

Everything you need to know and what to do may still be on the Kryptonite web site. It was.

You don't need reciepts. It has nothing to do with the dealers.

Zero_Enigma

Thanks 2MB

Zero_Enigma

Well better handled then not handled is how I view it now. I've been rather busy the last while and now I'm starting to slow down a bit. Many things got on the back burner or simply forgotten. Yes I've been very lucky nothing happened and I finally have time to handle the issue. Lots of stuff happened in the last couple years.

Yes I have the )_( type keys. I think it was Nov/05 when this happened I could be wrong. I'm checking the site now. I don't have much online time.

Raiyn

Nope It was 2004

cccorlew

Hidden deep in their site:

Kryptonite offered the Voluntary Lock Exchange Program for over a year and replaced more than 400,000 locks worldwide for free. However, we are no longer taking new registration for this program. The Class Action Settlement program is still available for customers in the United States and Canada. For more information about qualifications for that please see www.kryptonitesettlement.com

Raiyn

Ouch $10 a lock for the settlement. Of course they did exchange some 400,000 locks for free.

You could still try the claims form:
https://www.kryptonitesettlement.com/...eme=Kryptonite

Ngchen

In the meantime, your locks are still good as a secondary lock. So don't throw them out. Besides, if you hang onto it long enough, it just might become a valuable antique of how things used to be.

texasphil

Kryptonite owned up to their mistakes like very few other companies would. It almost bankrupted them. Support honest business by buying a new lock (preferably the new fahgettaboutit). I own a couple onguard locks also. A $44 combo chain I had from onguard fell apart in my hands. Didn't give me any confidence, so me and the wife each got the krypto chain and mini disc lock.

alanbikehouston

If I had an older type Kryptonite with the "round" key, that was top of the line, such as the New York lock, I'd be happy to keep it and use it. The number of proven, documented cases of a bike being stolen using the "BIC" technique remains at zero. Crooks have faster and more dependable ways to open locks.

But, the great majority "old time" Kryptonite locks were the low-priced and mid-priced models. A 2007 model Kryptonite Fahgettaboudit is a big step up in quality. If you are looking for a "bargain" priced locked, the OnGuard Bulldog mini u-lock, and the even smaller OnGuard TC mini u-lock offer a very tough lock and sell for $35 or less.

Zero_Enigma

Oh I don't plan on throwing out a perfectly working lock out. I will however use it more close to home base so to say. Locking a fence, lawn mower, etc that's inside the parimeter but exposed outside the house. I can't seem to get that bic thing to work like the video I remembered about but I know it is in the 1998-2004 year range when it was made/purchased.


I know, which is why I respect Kryptonite on that. Yes I did feel the confidence took a hit there in thier products but I do know that they will learn from thier mistakes and improve. I do plan on getting a NY series lock in the future to support Kryptonite once they get the Fahgettaboutit thickest model in a longer model for attaching to posts and such. I am thinking of getting an Onguard or Kryptonite Noose as secondary lock up locks. I still have to find some time to go check out the locks again and play with them to see which one I like and can deploy fastest. Right now with my lock setup is 2 Ulocks + cable it takes about 5mins to make sure the bike is secure and another 2-3 mins to take the accessories off (at night) and repeat when I go back to the bike. Gets annoying when you're going shopping on the way home like tonight, I spent about 7 mins to lock and secure the bike and spent only 10-15mins grocery shopping then another 7mins to reconfigure the bike.

Ngchen

When it comes to OnGuard, I have an old 2004 Model Brute (their top of the line model) that I picked up mail order for a bargain priced $35 or so, and it's worked wonderfully so far. For OnGuard, I heard that their locks actually work great as long as you remember to never try to turn the key by force (their locks are designed for the key to be able to be turned gently - if gentle doesn't turn it, then you need to realign the cylinders).

Kryptonite Lock

Hey there Zero_Enigma - sorry for the delay. I didn't jump on over the weekend at all. Sometimes I gal just has to sit on her porch with her pooch and read a book and forget the rest of the world....but, I digress...seems like ccorlew has helped you out here, though. And Raiyn, too, of course. You live in North America so do visit the settlement site. And, thanks for sticking with us! We appreciate it.
Donna
Kryptonite

Raiyn

Nothing but love Donna. Krypto's done right by me

MyPC8MyBrain

I have a U lock but thought I had missed out... guess it's still going on

Settelment FAQ


What benefits are available under the settlement?

Under the terms of the settlement, Kryptonite will provide a new, non-tubular cylinder lock or locks, without cost, to eligible consumers who own a Kryptonite U-Lock or U-Locks. Alternatively, under the terms of the settlement, Kryptonite will provide a voucher of $10 dollars (US) per U-Lock, stackable up to $40, to eligible consumers to be redeemed within 1 year for cash after the purchase of a Kryptonite product. Eligible consumers who have had a bicycle stolen as a result of a violation of the tubular cylinder-locking mechanism may also receive a set amount of cash for the stolen bicycle.



If I want to participate in the settlement, what do I do?

If you would like to participate in the settlement, you must file a claim with the Settlement Administrator no later than 180 days after the Effective Date of the Settlement.


When is the Effective Date of the Settlement?

The Effective Date of the Settlement is May 7, 2007.


When does the claim process end?

The claim process ends 180 days after the Effective Date of the Settlement, which is November 3, 2007. Any claim forms received after this date or, if sent by US mail, postmarked after this date, will be considered invalid.

Zero_Enigma

MyPC8mybrain,

Thanks I was about to post that myself for reference and also to help any other newbies reading that missed out, didn't know, or forgot to get thier locks fixed.

For those that got thier locks fixed how long did it take for the lock to return to you and also o you still have the confidence to use the fixed lock as your primary lock?

JanMM

They didn't fix the locks - they sent you a new one when you sent them the old one. The process was fairly straightforward and efficient. It was less bother than the typical rebate.
I keep my replacement U-lock in the parking garage at the hospital I work at and use it along with a medium-thickness cable and a medium-sized padlock.

Cyclist0383

I've had two Brute locks freeze up on me, and one on my wife. All were less than a year old. They are a horrible lock from my experience.

meb

My read on the site is Kryptonite is exchanging comprable U-locks with non-tubular locks for the U-locks exchanged. I'm getting the impressions from the posts on this thread that we are better off keeping the older locks. What is the situation for those of us with the lower end Kryptonite U-locks?

How quickly have these been exchanged for those that have taken advantage of the program?

Are they just replacing the lock mechanism on the U-lock or are they giving you a different U-lock?

Bushman

on the CLASS ACTION suit, they are replacing the entire lock. You need to REGISTER on the class action website, they will give you a registration number, and in two weeks after that they will email you a UPS shipping label for you ship your locks back (its a special address). Kryptonite will then mail you back a ulock etc.

I accidentely deleted the UPS shipping label , so i gotta call the tollf ree line and sort it out, but they are very professional and helpful.

Cyclist0383

Huh? What in this thread would make you think that keeping the old locks is better?

I suggest you do a search, there is plenty of info on this.

maddyfish

Didn't they know about this problem for years and do nothing about it? And still sell the locks after they knew about the problem?

Makes me wonder what they know about now?