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Sucking up to Topeak

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Sucking up to Topeak

Old 09-21-04, 04:04 PM
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leftnotracks
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Sucking up to Topeak

I've never been much for brand loyalty. I even drink rum and cola. But I'm starting to feel really good about Topeak, and I think they deserve a back-pat.

First, my Alien II is such a solid tool, I use it for almost all the work I do on my bikes. That's an old trick I learned from my late brother. If you use your road tools for all your adjustments, then you can bet they'll be able to loose anything, whereas your shop tools might be the only things that can loosen whatever they tightened. The only caveat I have is there are two parts that look a little too easy to loose. Touch wood.

Then I used a friend's Morph pump on a mountain bike ride on the weekend. Damn, that's a good pump. It's got a hose and a fold-down foot so you can use it like a floor pump. It's great if you have Prestas and are like me. I feel I have to be careful not to bend or twist the valve too much.

But the real clincher in my Road Master Blaster pump. The website gives misleading instructions on measuring your frame. That led me to oder the wrong size from Nashbar. I was planning to try to get a replacement from Nashbar, but wasn't sure if I'd be billed for the return shipping. Nashbar's site is a little better about the sizes.

But before I had to deal with them, I got a response from Topeak. They'll replace the pump and pay for shipping becuase of the error on their website. Reminds me of what Dirty Harry said to the guys in the church in The Enforcer.

Anyone used their lights?
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Old 09-21-04, 05:10 PM
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Topeak replaced an $80 backpack that I had bought from them once. It was two years old when the straps broke, but they sent me a brand new one for free! Topeak also sent me a brand new minipump when mine broke. It too was well used, but Topeak had a new one in the mail in days, again no charge.

Topeak is first-class when it comes to customer satisfaction.
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Old 09-21-04, 06:34 PM
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I'm a big fan of Topeak. I called them to see if I could buy an extra mounting bracket to make it easier to swap my Road Morph (which I consider about the best on-bike pump available, by the way) from one bike to the other. They sent me one at no charge.
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Old 09-21-04, 06:44 PM
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In these confused days of U-Lock bike lock hysteria is sure is nice to hear folks compliment a company that is doing what it believes to be the RIGHT THING
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Old 09-21-04, 07:27 PM
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Also, in these days of U-lock hysteria, it's worth noting that Topeak owns Todman, manufacturers of the OnGuard line of locks
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Old 09-21-04, 08:51 PM
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Topeak sells really cool rear rack/u-lock combos (the lock fits under the rack). I'll buy one next time a get a new bike that's for sure. I won't be dealing with that "K" company any longer.
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Old 09-21-04, 11:58 PM
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Topeak is an excellent company. I broke the mounting bracket for my fender called them to ask about purchasing another and they sent me one for free.
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Old 09-22-04, 12:06 AM
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I've always been a big fan of Topeak too. I haven't considered them before for locks since I bought my cable-lock before they started marketting the OnGuard stuff but I know where I'll be looking to for my future bike security needs and it won't be Kryptonite.
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Old 09-22-04, 12:34 AM
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I'm holding off on condemning Kryptonite as they've been DOING something about all this. I'll wait until they finalize their course of action.

Master Lock on the other hand can eat the corn out of my ****
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Old 09-22-04, 10:17 AM
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I have a Topeak Moonshine. I've just started using it, but it seems awesome. Bright, good run time, and it mounts up in a clever manner. I'll give a more-detailed report when I've used it more.

I really like Topeak.
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Old 09-22-04, 03:51 PM
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ToPeak gets props from me. I recently emailed them asking if it was possible to add a pressure gauge to an older model morph pump. They sent me the parts no charge.

I recently snapped the skewer on my QR rack. I emailed ToPeak again, explaining what had happened and totally copping to the fact that my own incompetence caused the damage. They are sending the parts, again, no charge.
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Old 09-22-04, 09:18 PM
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Topeak Rocks! I have their rack that mounts right under my bike seat and it is still going strong. Everything I have from Topeak works as stated. They are the tops!

my .02

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Old 09-22-04, 09:32 PM
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Originally Posted by tacomee
Topeak sells really cool rear rack/u-lock combos (the lock fits under the rack). I'll buy one next time a get a new bike that's for sure. I won't be dealing with that "K" company any longer.
I like Topeak too, but I just bought a pair of the rear rack/U-lock combos for my wifes bike and for my commuter bike. The locks are cheap Chinese u-locks with tubular keys, not the OnGuard locks made by Topeak's parent company. I didn't expect a high quality lock for the price I paid, but it was a little frustrating to learn that the locks are useless four days after I got them.

I haven't contacted Topeak yet to see if this problem can be resolved. I can't imagine that they can afford to give me a new OnGuard but maybe they can offer a partial rebate on a new lock.
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Old 09-22-04, 09:41 PM
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Originally Posted by Seanholio
I have a Topeak Moonshine. I've just started using it, but it seems awesome. Bright, good run time, and it mounts up in a clever manner. I'll give a more-detailed report when I've used it more.

I really like Topeak.

I'll definitely be looking foward to a review. It sucks that there's not much talk about those lights, they look pretty decent for the price.
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Old 09-23-04, 10:11 AM
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Anyone online sell those OnGuard locks?
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Old 09-23-04, 12:01 PM
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It's called Google try it some time. There's plenty of places to buy them.
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Old 09-23-04, 12:34 PM
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Ah, yes... Google. Too bad it's older brother Yahoo didn't turn up jack ****.
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Old 09-23-04, 06:47 PM
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Another endorsement of Topeak gear. I like their bags; have had a trunk pack for some years now, and have just bought a Tour Guide handlebar bag. Their tools and wedge packs have been faithful servants over the years.
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Old 09-23-04, 08:20 PM
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Never delt with them for warranty or any other issues, but the stuff I've used (have 2 road morphs) has been awesome.
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Old 09-23-04, 10:58 PM
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Originally Posted by d2create
Ah, yes... Google. Too bad it's older brother Yahoo didn't turn up jack ****.
Time to change default search engines.
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