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Returning used bike shoes?

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Returning used bike shoes?

Old 04-26-12, 09:10 PM
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sirtirithon
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Returning used bike shoes?

I purchased a pair of Shimano bike shoes at REI last month and they fit perfectly at the time. I had no complaints until I rode in the rain this monday. They got soaked and I hung them to dry in the garage. They seem to have shrunk a bit because now they pinch my toes where as before they were ever so comfortable. I feel that a $120 pair of shoes should be able to handle a rain storm without shrinking. Am I wrong in returning them to REI after a month of hard use? They are killing my feet now.
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Old 04-26-12, 09:43 PM
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ben4345
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You can try, but I am pretty sure it's a no.
Yet, another reason to stay with cages.
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Old 04-26-12, 09:57 PM
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I'd bring them in and ask! A buddy of mine returned a backpack that he had bought at REI 5 years ago that had failed and they exchanged it. I had a headlamp that fried when I tried lithium batteries in it after 3 years of use and they replaced it with a new model because they didn't make the model I had anymore. REI's return policy is fantastic! I'd give it a shot - it certainly won't hurt to ask!
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Old 04-26-12, 10:17 PM
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I don't think it would be wrong to return them. REI charges premium prices and people are willing to pay it because of REI's great customer service and return policy. There was a guy on here not long ago who got his money back on the 15 or 20 year old REI bike with a broken frame and he didn't even have a receipt. In your case, it sounds like the shoes had a legitimate shortcoming that you couldn't have known about sooner.
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Old 04-26-12, 10:18 PM
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It's REI. They will take a return for almost any reason no matter how long ago the purchase was made as long as you have a receipt or used your membership number at time of purchase. I had one of their REI branded folding camp chairs that I used multiple backpacking trips. Finally broke after about the 5th or 6th trip due to me being over the rated weight limit and using it on uneven ground. Cleaned it up a bit, headed to REI and they replaced with a new one no questions asked.
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Old 04-26-12, 11:00 PM
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REI has 100% satisfaction guarantee.. no worries.
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Old 04-27-12, 03:49 AM
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Why not try some show stretcher inserts?
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Old 04-27-12, 08:09 PM
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REI took them back with no problem! I bought 2 sizes larger. They have some space forward of the toes but are perfect width wise. I have a size 11 foot and the width of an average size 12. And I'm 5' 6"! . So I will look like a clown on a bicycle .
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Old 04-27-12, 08:12 PM
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Great job, OP!

For future reference, Lake brand shoes makes wide widths.
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