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Caveat: REI has gutted its return policy

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Caveat: REI has gutted its return policy

Old 06-11-13, 04:02 PM
  #51  
urbanescapee
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Originally Posted by ItsJustMe View Post
REI does not employ knowledgeable staff as a charity so that everyone can come in and spend their time deciding what to get, then to go buy stuff somewhere else. The reason it's cheaper elsewhere is that the cheaper place is NOT employing people to help you. You're taking money from REI and spending it elsewhere.

I do buy stuff at other places that I could get at REI. I go in and look at the prices and compare them to other prices. I will only bother the REI people if I decide I'm willing to pay whatever the extra is to purchase there. if I'm not willing to pay that, then I don't bother their employees, I go and do my research online. I will probably spend more of my own time doing online research than if I asked those people. That should go into the equation for how much extra you're willing to spend. I might make an ill-informed decision and buy the wrong thing. Again, that should go into the equation.

I will sometimes go in and poke at their demo stuff even if I'm not going to buy there, but I won't take up any of their time.

Yes, it's rude to resort to name calling, but when one is responding to actions that are in themselves really rude as well, it may be called for.
That's called "show-rooming" and should also be lumped in with your own argument, "You're taking money from REI and spending it elsewhere". It costs money to have the lights on and stuff on the shelves too, not just to pay for employees.
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Old 06-12-13, 01:17 AM
  #52  
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Originally Posted by JimF22003 View Post
I like it. I have no problem with the change in policy.
I think people abused REI's more than generous return policy. People would damage the product and then return it and you would see it at the monthly back room sale. I'm like WTF at some of the stuff REI takes back with no questions asked.
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Old 06-12-13, 01:40 AM
  #53  
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I'm a little surprised at how many people think its ok to use and wear out something then think nothing of returning it?? Many great retailers have had to change great return policies because of people like that, ruining it for people who return something for legitimate reasons.
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Old 06-12-13, 06:49 AM
  #54  
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Originally Posted by alan s View Post
I haven't found the REI salespeople to be all that knowledgeable and informed. Hit or miss, in my experience. I do my own research online before shopping at REI and other places. I buy at REI for the convenience and the return policy. Also, the store nearest to me has excellent bike mechanics and high quality gear and parts in stock. They also take the time to order small stuff for me, which is a pain for them, and doesn't yield much profit.
I agree with you, but in the context of the person upthread, he apparently did find the REI employee knowledgeable. I've found their mechanics to be good too. I've never actually handed my bike over to anyone else to work on, but they seem knowledgeable. Amazon is a lot more convenient to me than REI, which is 20 miles one way from my normal haunts, which is a bit of a long ride versus a mouse click and waiting 2 days for Prime to get stuff to me.
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Old 06-12-13, 07:30 AM
  #55  
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I haven't bought a ton of stuff there because their prices are higher than most other places (though I did buy a membership when I first shopped there), but I have no problem with them changing their return policies. The stuff I've gotten there was nice enough and it's a fun place to poke around when I'm killing time or whatever, put you won't find me getting to fired up about them one way or another.
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Old 06-12-13, 10:53 AM
  #56  
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Look at the items in their Returns / Bargain Basement sale, and you'll understand why they had to change the policies. I've heard more than one person refer to the place as Return Everything Indefinitely.

I've seen returned jackets with the reason given "No longer waterproof", and it looks like someone through-hiked the Appalachian Trail in it. Same with tents, boots, you name it... It's shameful what people will return.
I returned a headlight for a straight exchange once, within 30 days of purchase, because the charger stopped working.
I returned a pair of sunglasses a little over a year after purchase because the frame broke through routine lens swapping. It happened again after about the same amount of time and I'm just not going to buy that brand any more. It's not REI's fault (although I did write to the company and copied REI with my message, so both places are aware that the issue exists. Whether it does any good, IDK. Don't care at this point, to be honest.)

I'm picking up my new campsite today on my way home from work. REI house brand tent and folding chair, a folding table, a cot, and a new sleeping bag. I have no concerns regarding the new altered return policies because I'm not the guy who returns stuff after abusing it for a season, and brings back a dirty tent full of pine needles and says "It was too difficult to set up".
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Old 06-12-13, 01:13 PM
  #57  
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I would understand their new return policies more if their pricing was more competetive. Even the annual 20% coupon doesn't bring their pricing in line with Amazon much of the time.

I don't mind paying a premium if I'm essentially buying a lifetime warranty (against, defects, I'm not a big returner).
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Old 06-12-13, 01:20 PM
  #58  
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Originally Posted by ItsJustMe View Post
I've found their mechanics to be good too. I've never actually handed my bike over to anyone else to work on, but they seem knowledgeable.
With the member discount repair work can also be a bargain. I've never been entirely satisfied with any mechanic working on my bikes who isn't me because no matter what their level of knowledge they just don't care about my bikes as much as I do, but if you're gonna hire someone for a quickie it might as well be cheap.
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Old 06-12-13, 01:55 PM
  #59  
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Here's a friendly reminder of the forum guidelines and rules against name-calling.

This thread has gone far enough off the rails and will now be closed.
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