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Government Offices and COVID

 
Old 12-04-20, 03:47 PM
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CliffordK
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Government Offices and COVID

Ok, a bit of a rant here.

About 10 months into this pandemic, and it is still a mess.

Most of the DMV offices closed this spring. They've at least partly reopened. Thank God I'm not a teenager trying to get a driver's license.

Ok, I managed to get into the office a month or so ago for a vehicle title, and filed out the forms I was told to fill out.

Now I got a letter that they had additional questions, but for some reason it was a bit cryptic what they wanted, of course. Should be trivial... but.

So they have a call center. Calling in... keep hearing the repeating message "your call is very important to us..." With an hour wait.

It is OK if they don't want to work with people in person. But that means they should have worked out a way to improve service.

Ok... finally got a live person. Apparently I was missing a box on one of forms. They had all the information through redundant forms that I filled out, but one form was missing one box (including a box that I didn't have the information at the time... I needed the license plate to know the plate number). And the form hardly applies anyway.
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Old 12-04-20, 04:52 PM
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Originally Posted by CliffordK View Post
Ok, a bit of a rant here.

About 10 months into this pandemic, and it is still a mess.

Most of the DMV offices closed this spring. They've at least partly reopened. Thank God I'm not a teenager trying to get a driver's license.

Ok, I managed to get into the office a month or so ago for a vehicle title, and filed out the forms I was told to fill out.

Now I got a letter that they had additional questions, but for some reason it was a bit cryptic what they wanted, of course. Should be trivial... but.

So they have a call center. Calling in... keep hearing the repeating message "your call is very important to us..." With an hour wait.

It is OK if they don't want to work with people in person. But that means they should have worked out a way to improve service.

Ok... finally got a live person. Apparently I was missing a box on one of forms. They had all the information through redundant forms that I filled out, but one form was missing one box (including a box that I didn't have the information at the time... I needed the license plate to know the plate number). And the form hardly applies anyway.
Is this maybe something that AAA can take care of for you? I presume you tried that ...
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Old 12-04-20, 06:23 PM
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Originally Posted by Biker395 View Post
Is this maybe something that AAA can take care of for you? I presume you tried that ...
I'm not sure what AAA would do. My last (and perhaps only) interaction was less than helpful.

But, the issue was multi-fold. First the local DMV offices are only partly open. They are trying to do as many interactions as possible by phone and mail, but haven't scaled up capacity to do so, nor reorganized their employees to deal with changing conditions. Of course, there have always been excessive wait times.

In this case, I filled out about 3 forms to get my title/registration. But, was a little rushed to get things filled out. I didn't fill in "License Plate Number" as I didn't have plates at the time (that is why I was there). They claim that I had only filled in the VIN number in about 3 out of 4 places, and not in the last blank (as well as having it physically checked on the vehicle by one of their employees). But they have the application. They have the VIN number. They have the old title. It just doesn't matter. And, of course, the application was already accepted by one of the local employees (or at least 2 that I had interacted with).

Part of the issue is government bureaucracy that they've created for themselves. And the letter they sent said I was missing Form XYZ,when it apparently was submitted, but with a single blank field (two blank fields if one also considers the license plates that I didn't have at the time).

And, it would be pretty stupid for them to have written the letter saying that "Here is your VIN number that you forgot to put in the upper right corner of from XYZ, but had supplied it in at least 3 other places". Or asking for the license plate numbers that they had supplied to me after I had filled out the forms.
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Old 12-07-20, 03:23 PM
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One of my nieces turned 16 at the end of August. She went to the DMV a few days later and was out in 2 hours. Sounds like the frustration may be a state to state issue?...or maybe one task is easy to handle in this environment right now while another isnt.
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Old 12-08-20, 02:23 PM
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Originally Posted by mstateglfr View Post
One of my nieces turned 16 at the end of August. She went to the DMV a few days later and was out in 2 hours. Sounds like the frustration may be a state to state issue?...or maybe one task is easy to handle in this environment right now while another isnt.
Did you figure it all out by yourself?
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Old 12-08-20, 08:26 PM
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Originally Posted by CycleryNorth81 View Post
Did you figure it all out by yourself?
Did I figure what out?
My post contained a question and a possible counter to the question.
I didn't claim to figure out anything.


You are really bad at commentary. I see that now and fully support you going back to just being a news bot.
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