Go Back  Bike Forums > Bike Forums > Electric Bikes
Reload this Page >

So, I am interested in a Haibike at the LBS, but...

Notices
Electric Bikes Here's a place to discuss ebikes, from home grown to high-tech.

So, I am interested in a Haibike at the LBS, but...

Old 10-17-16, 10:01 AM
  #1  
DaveQ24 
Senior Member
Thread Starter
 
DaveQ24's Avatar
 
Join Date: Apr 2016
Posts: 831

Bikes: Enough plus 1

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 364 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
So, I am interested in a Haibike at the LBS, but...

I looked at this bike 3 weeks ago. It has a broken bracket holding the LCD display/computer control unit. Realistically, it is just the two plastic "wings" that hold it to the tube.

So, the LBS worker promised me a repair part was on order, and he would let me know when it was in and installed so I can do a test ride.

3 weeks later --- still no repair, I've been calling a couple times a week, he keeps promising me that "it's on order" or "the manager took care of it, I'll let you know".

So, not sure if it's the run-around or just lagging attention to detail on their part.

At what point shoudl I throw in the towel and look elsewhere?
DaveQ24 is offline  
Old 10-17-16, 10:25 AM
  #2  
Necco2001
Member
 
Join Date: Oct 2016
Posts: 34
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Now

If they don't want a fix to happen so that you can test it and then possibly buy it, I doubt after sale service will be that attentive either.
Necco2001 is offline  
Old 10-17-16, 10:53 AM
  #3  
DaveQ24 
Senior Member
Thread Starter
 
DaveQ24's Avatar
 
Join Date: Apr 2016
Posts: 831

Bikes: Enough plus 1

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 364 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
Possibly - the only thing about that is that it's a local chain with 6 locations. I've never been to the one where the bike is, it's their "outlet" store. The two regular stores near me both have great reputations all around, per a number of people I know.

However, true, that isn't really "proof" of anything either way - just that I have options of venues - and a lot of that just depends on how reliable the management of the shop/service dept is.

OTOH, if I'm interested in this brand, and I kinda am ... they are the lonly local dealer in my area, otherwise it's about 125 miles each way.
DaveQ24 is offline  
Old 10-17-16, 11:35 AM
  #4  
Doc_Wui
Senior Member
 
Doc_Wui's Avatar
 
Join Date: Jul 2015
Location: Chicago Suburbs
Posts: 1,156

Bikes: GT Transeo & a half dozen ebike conversions.

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 276 Post(s)
Liked 103 Times in 76 Posts
Go to the outlet location with a roll of duct tape and ask for a test ride.
Doc_Wui is offline  
Old 10-17-16, 11:46 AM
  #5  
NoPhart
Senior Member
 
NoPhart's Avatar
 
Join Date: Aug 2015
Location: SoCal
Posts: 735

Bikes: As my watts decline, Iím amping up!

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 153 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
DITTO! You have to wonder about a dealer that won't let you test an E-bike because of a simple broke display bracket.

I'd ask him directly if you can test ride it as is with the bracket taped up. Then if you like it, tell them you won't buy it until the new bracket is installed or go elsewhere on the net and buy it at a huge discount.

It is really amzing how the service differs at different LBS's. No wonder they come and go so quickly.
NoPhart is offline  
Old 10-17-16, 11:57 AM
  #6  
DaveQ24 
Senior Member
Thread Starter
 
DaveQ24's Avatar
 
Join Date: Apr 2016
Posts: 831

Bikes: Enough plus 1

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 364 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
Originally Posted by Doc_Wui View Post
Go to the outlet location with a roll of duct tape and ask for a test ride.
Yeah, I was seriously going to say super glue ... but they have internal vendor-distributor contractual issues as well as liability issues to consider ... I know it sounds trivial on paper, but ... it's the way the game is played.
DaveQ24 is offline  
Old 10-17-16, 12:00 PM
  #7  
DaveQ24 
Senior Member
Thread Starter
 
DaveQ24's Avatar
 
Join Date: Apr 2016
Posts: 831

Bikes: Enough plus 1

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 364 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
Originally Posted by NoPhart View Post
DITTO! You have to wonder about a dealer that won't let you test an E-bike because of a simple broke display bracket.

I'd ask him directly if you can test ride it as is with the bracket taped up. Then if you like it, tell them you won't buy it until the new bracket is installed or go elsewhere on the net and buy it at a huge discount.

It is really amzing how the service differs at different LBS's. No wonder they come and go so quickly.
I still may try that approach ... the worst they can say is no.

Actually, in my area, I don't know of any new ones in the past 15-20 years, OTOH the ones I knew of "back in the day" in the 90s are all still around, even after Performance moved into the area with 3 stores. Part of that is probably because the population grew rapidly with suburbanizatioin until the economic downtown of 2008-2009, and also because it's a relatively affluent suburban area.
DaveQ24 is offline  
Old 10-17-16, 12:06 PM
  #8  
NoPhart
Senior Member
 
NoPhart's Avatar
 
Join Date: Aug 2015
Location: SoCal
Posts: 735

Bikes: As my watts decline, Iím amping up!

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 153 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
I heard Performance was recently sold. Don't know if they will keep the name around.

Side note:
I really liked their MTX dual purpose MTB pedals with Shimano compatible clipless on one side and flats with spikes on the other. Recently scored a pair of NOS on eBay for my trail bike.
NoPhart is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
vanguardx3
Road Cycling
45
01-30-16 03:25 PM
Planemaker
Fifty Plus (50+)
26
12-25-14 08:37 AM
3d1l
General Cycling Discussion
18
10-04-12 10:47 PM
callmeclemens
Clydesdales/Athenas (200+ lb / 91+ kg)
27
03-21-12 08:16 AM
PRus
Road Cycling
23
03-19-12 03:29 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.