Disappointed in Swytch
03-11-22, 07:02 AM
#1
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Disappointed in Swytch
I received my Swytch kit at the end of December however problems with the motor I decided to send it back for a refund but Swytch maintains that there was damage to the metal on the motor and have reduced the amount I will receive back by £150 I only rode my ebike conversion on 5 occasions and there was no damage when I sent it back I do not recommend this company.
03-11-22, 11:07 AM
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Nice to know. Since (I think) it's a UK-based company anyway, I'll eschew them since things could be worse for US customers. Too bad; I have a folding bike that would be fun to electrify.
03-12-22, 04:02 PM
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Plenty of excellent reliable e-bikes out there don't give up because of a poor kit.
03-12-22, 08:12 PM
#4
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Sorry to hear you had issues with the motor. What went wrong with it in 5 rides? I've had mine on a tandem for over a year without issue but have only ridden in the pouring rain once. Was wondering if it was weather related or what conditions to avoid?
03-17-22, 04:27 AM
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I personally feel the Swytch kit is over-priced considering the low capacity of the battery but surely they would need to show you what they mean by metal damage? Was it incorrectly packed and damaged in transit or originally wrongly installed or are their claims completely false?
The Swytch kit seems to be based on a good quality geared hub and decent battery cells I'd see it as a slightly more premium product of ok value for money.
I don't think the £150 reduction would be unreasonable if the product was damaged in transit due to poor packing or had been damaged when originally fitted.
It's important to be fair in these situations. If you have been unfairly treated I would definitely push hard for a full refund.
I mean what are the motor problems is it actually faulty or just doesn't perform to your expectations if its just your expectations then surely they are being more than fair to accept it back after such time. There isn't a lot to geared hub motors and its hard to imagine the planetary gears failing after only 5 rides.
The Swytch kit seems to be based on a good quality geared hub and decent battery cells I'd see it as a slightly more premium product of ok value for money.
I don't think the £150 reduction would be unreasonable if the product was damaged in transit due to poor packing or had been damaged when originally fitted.
It's important to be fair in these situations. If you have been unfairly treated I would definitely push hard for a full refund.
I mean what are the motor problems is it actually faulty or just doesn't perform to your expectations if its just your expectations then surely they are being more than fair to accept it back after such time. There isn't a lot to geared hub motors and its hard to imagine the planetary gears failing after only 5 rides.
