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Less Than Thrilled with Wahoo & The Blue SC Sensor

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Less Than Thrilled with Wahoo & The Blue SC Sensor

Old 03-28-16, 08:47 AM
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Less Than Thrilled with Wahoo & The Blue SC Sensor

I just received on Saturday from Wahoo my order of the RFLKT, Blue SC sensor & their heart rate monitor. Yesterday I worked on getting everything up an operational. First disappointment is with the RFLKT, right out of the box it appeared to be erratic then it was showing a low battery warning, probably explains why it was acting erratically. Of course being Easter Sunday the stores near me were closed, so I will have to pick up a battery this evening and try again. Second disappointment is the Blue SC sensor seems to finicky. I installed exactly per the instructions, at it's ability to come to life and operate as advertised is hit or miss, mostly miss. I finally got it to work more consistently, or so I thought. This morning I rode my bike to work and no cadence was recording to Cycle Meter, speed recorded but I suspect it was recording from GPS. I did not try starting the Wahoo App as well as Cyclemeter, but will for my commute home. I was hoping for a plug and play reliable system but not looking hopeful so far.
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Old 03-28-16, 11:00 AM
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I had a similar problem when I got my RFLKT+, about a year and a half ago. I did manage to get in a ride or two before the screen went blank with no Low Battery warning. I pulled out the battery and tested it and it still had some life showing. I contacted Wahoo for an RMA and they told me that the RFLKT doesn't work with 20% or less battery life. They also advised me to check for the latest firmware version using their Wahoo Fitness app or the Wahoo Utility, since firmware versions can be released while the product is sitting on the shelf waiting to be purchased. Also, there's no telling just how long ago the product was boxed for sale and several firmware versions could have been released. I would do a firmware check and upgrade (if needed) because they did, at one time, have issues with battery life that was corrected with a firmware update. I would also do the same thing with the Blue SC. Most of the problems with Wahoo devices can be corrected with firmware updates. If not, a support ticket needs to be started. Wahoo has excellent support and will respond to you on nights, weekends and, sometimes, holidays.

Lately, I have been seeing spikes in my speed graphs with speeds as high as 60+ mph on flat terrain. I asked Wahoo support about this and they suggested resetting the Blue SC by reversing the battery polarity for three seconds and replacing it correctly. Apparently there's no other way to do a reset on this device or on their RFLKT and Ticker HRM.

Also, I had an issue with my RFLKT+ after upgrading the firmware prior to this latest release. For some reason, it would not connect with Cyclemeter and would shut down. Here are the instructions they gave me on how to reset the RFLKT in the event you are having connection issues.

1- Remove the battery
2- Flip the battery upside down and reinstall
3- Leave battery installed upside down for 3 seconds
4- Remove the battery and reinstall correctly
5- Make sure the rubber o-ring is back in place and put the battery cover back on

If this does not work for you, try the following troubleshooting tips:
-Forget (delete) the RFLKT as a sensor within your cycling app
-Go to your Bluetooth settings and forget the sensor from here too
-Close out of all apps
-Turn off the phone
-Reset the RFLKT by holding the top two buttons for 10 seconds
-Power on the phone and open your cycling app
-Add the RFLKT as a sensor and wait for the prompt to set up pairing before saving the sensor

Hope this helps.



Edit: BTW - Unless you are wanting to use bulk, no name batteries and take a chance on how long they will last, the best price on Energizer batteries for the RFLKT I have found are at Walmart for $3.49 each. Everywhere else I've checked, were going for $4.49 and up. If you are an everyday rider, and ride 2-3 hours/ride, don't expect them to last for one year as they advertise.
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Old 03-28-16, 02:04 PM
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Thanks John, as usual your response is helpful. Will try your suggestions. I picked up a battery during lunch so hen get home will see it solves the issues with the RFLK T.
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Old 03-28-16, 07:43 PM
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My Blue SC is an unnecessarily finicky piece of junk, too. Any problem you can imagine, it has had, from the rubber strap retainer hook not being deep enough to retain the strap, to picky cadence sensor pickup, to erract speed readings and simply failure to transmit. Oh, and it drops out sometime.

I have a Garmin GSC10 on another bike which was easy to set up and has worked flawlessly for four years.

I'm only keeping the BlueSC for now because I've curious about the ELEMNT head unit and irresponsibly optimistic that BSC will work better with one of those should I get one.

I've taken to using the Strava iPhone app for recording rides because I bate futzing with my archaic Garmin Edge 500, so the BTLE output of BlueSC is welcome, but if I had an easy to use head unit, I'd happily just use it even with just ANT+ sensors.
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Old 03-28-16, 11:34 PM
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Is this your first wireless/BT sensor system? Give yourself some time to figure it out.

My BlueSC is one of the most consistently reliable pieces I have (except when the battery is getting low). The RFLKT was a little less so, and the KICKR is fine except I have to go through a TrainerRoad/KICKR connect process every damn time. TICKR is decent but occasionally annoying.
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Old 03-29-16, 06:31 AM
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I've got three BlueSCs and they're all reliable and dependable. Rarely I kick mine out of alignment and need to tweak it back, but after initial setup I've found "it just works".

The RFLKT battery issue is well known (I had it too) and fixed by a firmware update. Install the Wahoo fitness app and update your RFLKT.
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Old 03-29-16, 07:17 AM
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Originally Posted by dr_lha View Post
I've got three BlueSCs and they're all reliable and dependable. Rarely I kick mine out of alignment and need to tweak it back, but after initial setup I've found "it just works".

The RFLKT battery issue is well known (I had it too) and fixed by a firmware update. Install the Wahoo fitness app and update your RFLKT.
Like any electronic device we use, there are bound to be issues that arise from time to time. When this happens, it takes but a little of your time to research the issue before giving up on the device. I also find that these devices "just work" as they claim. I'm wondering how many posters that have issues with these devices check for and update the device's firmware, which tends to solve the issue in almost all cases. No product is without issues, even Garmin.
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Old 03-29-16, 08:35 AM
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I'll second the recommendation to contact Wahoo about your issues. I had problems with my RFLKT+ eating batteries once a week before giving in and contacting them. After trying the reset instructions noted by John_V, including removing unit from Bluetooth pairing, the issue was not solved. They quickly had me send it in and I had a new unit within a week. Fast service in my book, with no jumping through hoops to get service, even after I informed them I did not have receipt (I was prepared to pay for repair). I was only out the cost of shipping it back to them, a bargain in my book. First thing I did with new unit was to update via the separate Wahoo utility app. Now it is working perfectly. Given the level of service I will definitely consider the Elemnt model when I decide to upgrade.
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Old 03-29-16, 04:16 PM
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OK Here is where I stand. First let me say I did a firmware update right out of the box as it indicated one was available, this before the unit gave me a low battery warning. last night I did replace the battery that came with the RFLKT and it did not make a difference, kept shutting down and did not seem to talk to my IPhone. So I did he procedures that John suggested and had success as the unit stayed on and I could see the different pages. When I rode in to work today the RFLKT again stayed on but only recognized the Wahoo app data and not Cyclemeter. In Cylemeter settings it shows the Wahoo devices paired, but in the Wahoo app settings Cyclemeter I not listed as one of the options. So I contacted Wahoo support via e-mail and this is where it gets interesting.
When I indicated to the Wahoo rep that their app does not show Cyclometer in the settings her reply was thus:
"Sorry you are having this issue! It is true that the app can't share to Cyclemeter. I do not recall if this was ever a feature that we had in the app, but I know that all of our sensors will work with their app. I apologize for any confusion this may have caused you!
Thanks, Melinda"
Then I get this reply:
"Sorry for any confusion as the "works with apps" section as that meant apps it can pair with. So our sensors do pair with Cyclemeter."

Which still does not address whether the RFLKT talks to Cyclemeter which I have asked and awaiting a reply. I dunno, I have had some experience with these kinds of devices before and understand it takes time to get them operating correctly but this is ridiculous at how finicky these components are and takes the fun out of cycling.

Last edited by Hermes1; 03-29-16 at 07:23 PM. Reason: Content
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Old 03-29-16, 05:02 PM
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Do you have an Elite subscription to Cyclemeter?
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Old 03-29-16, 07:14 PM
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Originally Posted by dr_lha View Post
Do you have an Elite subscription to Cyclemeter?
Yes sure do.
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Old 03-29-16, 09:16 PM
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Originally Posted by Hermes1 View Post
Yes sure do.
Then it should work. I've been using Cyclemeter Elite and a RFLKT for over two years without issue.
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Old 03-29-16, 09:23 PM
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Try this: force quit the Wahoo Fitness app, it should not be running. Open Cyclemeter, go to Settings->Devices. Turn on the RFLKT. On Cyclemeter press "Add Device", then Bluetooth, then RFLKT. It should pair, and you'll have to approve the pair on the RFLKT by pressing the button next to the check mark. After that it should work with Cyclemeter. No need to run the Wahoo app unless you want to update the firmware.
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Old 03-30-16, 08:30 AM
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Originally Posted by dr_lha View Post
Then it should work. I've been using Cyclemeter Elite and a RFLKT for over two years without issue.
I would think so since the Wahoo website indicates the two are compatible and there seem to be several riders here using both, but the rep at Wahoo seems to think otherwise.

Originally Posted by dr_lha View Post
Try this: force quit the Wahoo Fitness app, it should not be running. Open Cyclemeter, go to Settings->Devices. Turn on the RFLKT. On Cyclemeter press "Add Device", then Bluetooth, then RFLKT. It should pair, and you'll have to approve the pair on the RFLKT by pressing the button next to the check mark. After that it should work with Cyclemeter. No need to run the Wahoo app unless you want to update the firmware.
Thanks for a sound suggestion. I tried this last night and still Cyclemeter and Wahoo are not talking. For whatever reason these components are too erratic for me, except the TICKR HR band, I have packed everything up and sending back today with an RMA# customer service provided. Thanks everyone for all the suggestions and help.
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Old 03-30-16, 08:34 AM
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Originally Posted by Hermes1 View Post
I would think so since the Wahoo website indicates the two are compatible and there seem to be several riders here using both, but the rep at Wahoo seems to think otherwise.
Yeah, no idea. Cyclemeter has had RFLKT support for a long time. Strava app also supports the RFLKT. The only feature that isn't supported is the mobile phone notifications, which you need to use the Wahoo app for. I prefer Cyclemeter as it (IMHO) gives a better display of what I want on the RFLKT than the Wahoo app does.

Thanks for a sound suggestion. I tried this last night and still Cyclemeter and Wahoo are not talking. For whatever reason these components are too erratic for me, except the TICKR HR band, I have packed everything up and sending back today with an RMA# customer service provided. Thanks everyone for all the suggestions and help.
Weird. Sounds like you have a dud then. Sending it back is the correct course.
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Old 03-30-16, 11:24 AM
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Sorry to hear that you had those issues with the RFLKT. My only issue was their known battery issue where batteries were lasting me less than three weeks. It took two different firmware updates to fix the problem but since then, have had no issues.
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Old 03-30-16, 01:51 PM
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Originally Posted by John_V View Post
Sorry to hear that you had those issues with the RFLKT. My only issue was their known battery issue where batteries were lasting me less than three weeks. It took two different firmware updates to fix the problem but since then, have had no issues.
Yes me too, I was hoping to have better success.
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Old 04-01-16, 09:04 AM
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unpairing from the wahoo app helps with the cyclemeter issues..r
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Old 04-01-16, 12:34 PM
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Originally Posted by dr_lha View Post
I've got three BlueSCs and they're all reliable and dependable. Rarely I kick mine out of alignment and need to tweak it back, but after initial setup I've found "it just works".
me too. solid piece of gear.

The RFLKT battery issue is well known (I had it too) and fixed by a firmware update. Install the Wahoo fitness app and update your RFLKT.
The OP's finicky result is almost certainly the result of a bad battery in both units. In general, in any of this stuff from any mfg that comes with a battery installed, replace it as soon as you get it. I've had this issue with all sorts of equipment from all sorts of suppliers including even Garmin.

J.
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Old 04-02-16, 05:40 AM
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Originally Posted by JohnJ80 View Post
..... The OP's finicky result is almost certainly the result of a bad battery in both units. In general, in any of this stuff from any mfg that comes with a battery installed, replace it as soon as you get it. I've had this issue with all sorts of equipment from all sorts of suppliers including even Garmin.

J.
Since the battery issue with my RFLKT+, two years ago, I have gotten to the point where any electronics that run on batteries, and they are installed, get tested before the item is put to use. Since we don't know how long the particular item has been sitting on a shelf somewhere, there is no telling what condition the battery is in. Battery testers are very inexpensive and save you a lot of grief with the product and/or product support only to find out you have a dead battery. I have purchased several items from Sigma, and other companies, and with each item the battery/batteries are packaged separately and the battery/batteries are always fresh when tested. When I first got my RFLKT and had the battery issue, I made the suggestion for Wahoo to do the same and let the user install the battery before use. I guess they didn't like that idea.
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Old 04-02-16, 10:47 AM
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Originally Posted by John_V View Post
Since the battery issue with my RFLKT+, two years ago, I have gotten to the point where any electronics that run on batteries, and they are installed, get tested before the item is put to use. Since we don't know how long the particular item has been sitting on a shelf somewhere, there is no telling what condition the battery is in. Battery testers are very inexpensive and save you a lot of grief with the product and/or product support only to find out you have a dead battery. I have purchased several items from Sigma, and other companies, and with each item the battery/batteries are packaged separately and the battery/batteries are always fresh when tested. When I first got my RFLKT and had the battery issue, I made the suggestion for Wahoo to do the same and let the user install the battery before use. I guess they didn't like that idea.
Agree.

I've had mixed results across brands and products. Some were good and fresh many were not. I buy my own cells in bulk anyhow so I just replace them as a matter of course.

Most companies are going to buy some bulk brand of battery to package with their product. It's likely that any battery you buy would be higher quality and fresher.

J.
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Old 08-23-16, 12:42 PM
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Can I go ahead and order this wahoo speed and rpm sensor? I am getting the magnetless ones.
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