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G*rmin Computer tech trouble

Old 08-23-17, 02:20 PM
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molten
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G*rmin Computer tech trouble

How many cyclists here had trouble with Garmin: (a) tech in the computer, like "synchronization corruption" -- etc. (b) been given multiple answers, from Garmin c.s. tech reps, to the same problem. [when I say multiple answers -- I mean on you as a customer making multiple calls to Garmin, about the same problem. As you try to resolve it; obviously you want to stay with your computer. ] We all know what it be like being given a different reply, to the same problem that we describe, on the previous call.
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Old 08-23-17, 02:26 PM
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G*rmin Computer tech trouble

How many cyclists here had trouble with G*rmin: (a) tech in the computer, like "synchronization corruption" -- etc. (b) been given multiple answers, from their c.s. tech reps, to the same problem. [when I say multiple answers -- I mean on you as a customer making multiple calls to them, about the same problem. As you try to resolve it; obviously you want to stay with your computer. ] We all know what it be like being given a different reply, to the same problem that we describe, on the previous call. How well has their on-line chat understood your messages, compared to other business on-line chats??

Last edited by molten; 08-23-17 at 02:30 PM.
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Old 08-23-17, 03:13 PM
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Why G*rmin and not Garmin?
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Old 08-23-17, 03:41 PM
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I have no idea what you're talking about. Maybe try the Garmin message boards?

I had a problem with my garmin 800 (the dog ears busted off), they replaced it with a refurb unit for about $30 well out of warranty, so my sole experience with them was positive.
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Old 08-23-17, 06:45 PM
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What's the question?
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Old 08-23-17, 08:01 PM
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Thread moved to Electronics forum.
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Old 08-23-17, 10:47 PM
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On my fourth Garmin and they all seem to work well. Never had to talk to customer service.

It's not completely surprising you're having trouble with customer service. I can't understand your OP either.
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Old 08-24-17, 05:25 AM
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We have three generations of Garmin fitness devices plus an auto device but never had reason to call Garmin.
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Old 08-29-17, 08:43 AM
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Originally Posted by TrojanHorse View Post
I have no idea what you're talking about. Maybe try the Garmin message boards?

I had a problem with my garmin 800 (the dog ears busted off), they replaced it with a refurb unit for about $30 well out of warranty, so my sole experience with them was positive.
Since when are "dog ears" related to a garmin computer? What would that have to do with the function? And the mfr accepted it back??? No wonder why you accepted a "refurbished." An overhauled, unit that was already used by someone else.
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Old 08-29-17, 08:51 AM
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Originally Posted by gregf83 View Post
On my fourth Garmin and they all seem to work well. Never had to talk to customer service.

It's not completely surprising you're having trouble with customer service. I can't understand your OP either.
You don't know what it be like for an owner to have a unit of "Software Corruption." A tech situation that cannot be assisted. A re-furbished unit is not the same unit/s.n., as that one consumer purchased. Seems my earlier was too analytical for you.
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Old 08-29-17, 09:02 AM
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Originally Posted by molten View Post
You don't know what it be like for an owner to have a unit of "Software Corruption." A tech situation that cannot be assisted. A re-furbished unit is not the same unit/s.n., as that one consumer purchased. Seems my earlier was too analytical for you.
It's not clear whether you're having problems with your computer or Garmin. "Software Corruption" can and does happen to either device on occasion.
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Old 08-29-17, 10:37 AM
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I think I'm beginning to understand why you have trouble getting people to treat you nicely.
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Old 08-29-17, 01:23 PM
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Originally Posted by gregf83 View Post
It's not clear whether you're having problems with your computer or Garmin. "Software Corruption" can and does happen to either device on occasion.
Stop quoting like a silly lawyer. YOU VERY WELL KNOW that that I brought the "unit" issue, as a bike computer. Afterall, this is a 'bike forum.' Tell me since when does Garmin make laptop/desktop computers. Or are you deliberately putting this up, for their techs/research/eng/design to read??? As a plot.
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Old 08-29-17, 01:32 PM
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Originally Posted by molten View Post
Stop quoting like a silly lawyer. YOU VERY WELL KNOW that that I brought the "unit" issue, as a bike computer. Afterall, this is a 'bike forum.' Tell me since when does Garmin make laptop/desktop computers. Or are you deliberately putting this up, for their techs/research/eng/design to read??? As a plot.
Garmin makes software that runs on desktop computers. Good luck with your issues.
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Old 08-29-17, 01:52 PM
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My Garmin always works best when i drope the hammer and dial it up to 400 watts. Its like clearing out a carburetor or something.
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Old 08-29-17, 04:00 PM
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Originally Posted by gregf83 View Post
Garmin makes software that runs on desktop computers. Good luck with your issues.
Yeah, that's right. I said that, going so fast in the reply I sent out --- due to the behavior YOU start up. You're likely one of those milleniums. They have a certain behavior.

Last edited by molten; 08-29-17 at 04:07 PM.
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Old 08-29-17, 04:17 PM
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Originally Posted by molten View Post
You're likely one of those milleniums.
I'm a thousand years?
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Old 08-29-17, 04:27 PM
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The troll is strong with this one.

Originally Posted by molten View Post
They have a certain behavior.
Is it called basic literacy?
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Old 08-29-17, 05:45 PM
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Do you even have a Garmin? If so, what model and what is your beef?
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Old 08-29-17, 05:50 PM
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Trying to make some sense out of all this

The OP refers to software corruption. I had that within about 2 days on my 810 (18 mos ago). I called Garmin tech. support, they had me connect the unit to a PC as an external drive, then delete a file on the unit, and restore from the PC (on files created upon first sync via USB, if memory serves). That fixed that initial issue and was indeed a corrupt file.

Not unusual to find that Garmin tech. support cannot recommend the same fix among different support specialists. It's not like the internet isn't littered with complaints about how poor their support is. I had a good experience, as have many others, but that's all too frequently not the case.

TrojanHorse commented on the dog ears, which I think describes the tabs on the part of the unit that engages the mount, then retains the unit as it rotates 90 degrees. They can break off and I've read this. Garmin replaced an out of warranty unit for $30. Sounds like a good deal.

And @ Molten, your OP wasn't all that clear as to whether you were talking about a particular Garmin device having "synchronization corruption" or your home PC/Mac. The phrase "tech in the computer, like "synchronization corruption" didn't make sense to me at first, even though I likely had a similar issue. I *think* your are talking about the ability (or lack there of) of the unit making connections to the cloud services or your home PC ?. Not sure.
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Old 08-29-17, 06:01 PM
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Don't keep opening new tickets with support for the same problem. When when you call them, get the ticket number. When you call them again, refer to the ticket number and ask to get it escalated to a manager.

I manage a large tech support desk. This is how you get difficult problems resolved.
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Old 08-29-17, 10:47 PM
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Originally Posted by Steve B. View Post
Trying to make some sense out of all this

The OP refers to software corruption. I had that within about 2 days on my 810 (18 mos ago). I called Garmin tech. support, they had me connect the unit to a PC as an external drive, then delete a file on the unit, and restore from the PC (on files created upon first sync via USB, if memory serves). That fixed that initial issue and was indeed a corrupt file.

Not unusual to find that Garmin tech. support cannot recommend the same fix among different support specialists. It's not like the internet isn't littered with complaints about how poor their support is. I had a good experience, as have many others, but that's all too frequently not the case.

TrojanHorse commented on the dog ears, which I think describes the tabs on the part of the unit that engages the mount, then retains the unit as it rotates 90 degrees. They can break off and I've read this. Garmin replaced an out of warranty unit for $30. Sounds like a good deal.

And @ Molten, your OP wasn't all that clear as to whether you were talking about a particular Garmin device having "synchronization corruption" or your home PC/Mac. The phrase "tech in the computer, like "synchronization corruption" didn't make sense to me at first, even though I likely had a similar issue. I *think* your are talking about the ability (or lack there of) of the unit making connections to the cloud services or your home PC ?. Not sure.
Now that you got this deep in, I will say -- what I didn't didn't >detail< earlier. I said 3 "different" reps. 2 different mindsets, out of the 3 giving 3. In public society: those I told about this --- gave an interesting comment. But I don't know its credibility. These claim-to-be Garmin owners say that anyone who works for Garmin customer service doesn't need to go through a class, so to meet minimal requirements. Why shouldn't an over-credited name like Garmin meet such? Then afterall Google shouldn't; as I have never accessed a Google rep. I KNEW that 1st Garmin rep I spoke to, was a ROOKIE. In why I called to speak to additional tech reps. The Rookie giving answers of no credibility; couldn't even think of the theory of "software corruption." Likely never could put the 2 words together. Think that only batteries corrupt? This is endless.

Last edited by molten; 08-29-17 at 10:58 PM.
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Old 08-31-17, 01:10 PM
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I have got 8 different Garmin's that include Marine chart plotters, Nuvi's and Garmin Drives, handheld devices and wrist devices along with one Garmin Edge 500 cycling computer. I've never had any issues with the devices that didn't get back to being a misunderstanding on my part as to what a feature was really intended to do, or how to properly use it.

Garmin does occasionally for me have issues with connectivity to their websites between some devices and Garmin Connect. I avoid that by not using Garmin Connect. I just manually upload my data to ridewithgps, mapmyride or strava. Frequently I still just use the old Garmin Training Center product on my computer.

As to what the heck the OP is talking about I don't have a clue. I think he needs a couple sips of some good scotch and then try stating the problem again.
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