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Wahoo Elemnt Bolt - Software and other issues?

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Wahoo Elemnt Bolt - Software and other issues?

Old 07-08-20, 03:27 PM
  #1  
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Wahoo Elemnt Bolt - Software and other issues?

Been having various issues with my Bolt for the last few months - seems like the company keeps rolling out software updates that fail to fix existing problems or create new ones. Among the ones I've been dealing with:

1) Sensor dropouts - Bolt starts displaying zero speed/cadence/and-or HR
2) Long time to recognize sensors - turn it on but takes 2+ minutes to recognize Tickr and speed/cadence
3) Syncing to Strava and other apps a mess - has to be retried every time
4) Live tracking stops mid-ride (though this seems to have gotten better).

Others have similar experiences? Seems like some pretty basic stuff that used to work well, and now it's not. Causes just a bit of concern . . .
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Old 07-08-20, 05:38 PM
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Have not experienced #1 or #2. Had problems with #3 but a recent update (~2 weeks ago?) seems to have fixed it. Also had issues with #4 but have not retried it since the last update.

While the recent issues have been frustrating, they still seem to be fewer and less frequent than what many/some Garmin users experience. And they seem to have resolved at least the issues I was having, relatively quickly. In all, I continue to be impressed by the stability and ease of use of my Wahoo. Despite occasionally getting the itch for something new, it does everything I need and the “just works” factor is invaluable.
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Old 07-10-20, 08:29 AM
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I also have not experienced either of the first two issues. However, I have had other issues that don't involve the device updates but rather the companion app. I have had several go arounds with support and it really hasn't been resolved. I started having these issues after getting my new iPhone SE. It seems like there is an incompatibility issues somewhere between their app and something new in the phone that they have yet to address.

Many of the issues concerning sensor dropouts that have been posted in the Wahoo Elemnt User's Group have been with sensors that are connected via BTLE, All my sensors are connected via Ant+ so I have not experienced that issue. I also don't use the Bolt as a means for Live Tracking but that's also a function of the companion app and not the device.

If you haven't visited the User's Group, here is the link for it. Wahoo User's Group You will need a Gmail account if you wish to post anything on the group.
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Old 07-11-20, 03:52 PM
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One thing they've definitely biffed in one of the last 2-3 updates: it used to be possible to get the Elemnt to receive TICKR data over ANT+. The older TICKRs (like mine) can only handle one BTLE connection at a time. I'm used to riding with the TICKR talking to my Bolt and my Apple Watch both. At this point (if you're current on updates), not possible. I've filed a trouble ticket on this, and they've acknowledged the problem. The newest TICKRs can do ANT+ and up to three BTLE connections at once...I've gotten one, but would like the old setup to work. I've seen complaints elsewhere about this breaking folks' existing use models.

--Richard
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Old 07-11-20, 04:25 PM
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My only problem is the #3 , I have to force-upload rides to Strava every time. I've just gotten used to the process, really. I was on a Hammerhead Karoo previously and a Garmin 520 before that, so the stability of the Wahoo feels like a holiday every day for me.

I don't use BT anything, but plenty of sensors-- PM and Wahoo Speed on every bike, plus a Varia 510 and a Garmin HRM.
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Old 07-13-20, 05:13 AM
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I’ve had issues with #3 as well as continue using issues getting text messages to be shown on my Roam. Completely unpairing the phone and Roam and repairing fixed the Strava uploading issues completely. And it resolves the text message issue for about three days and then they stop displaying again.
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Old 07-13-20, 06:51 AM
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Seems like all these issues started with the release of their WB15-7502 firmware update that was released in early May. Since that release, a total of three more updates were released in the same month; none of which seemed to correct some of the issues. That was in the middle of the shutdown and I'm sure that all their developers were working from home at the time. This may have attributed to a lot of miscommunication between them and maybe also some QC/testing issues. There's also issues with the companion app, which is the reason #3 is broken. I hope Wahoo gets their act together soon and gets back to the old Wahoo we all know and love.
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Old 07-18-20, 12:03 PM
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I have issues too. Bought a new hrm, because I thought thenold one was broken. New one has the same problems. When I need hr the most, it fails, like going uphill where hr is in the 150’s. Wahoo shows 110 or lower.

Also doesn’t cync rides to the app anymore. Last successful cync was July 4th.

frustrating!
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Old 07-19-20, 08:35 AM
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Originally Posted by jandnvh View Post
I have issues too. Bought a new hrm, because I thought thenold one was broken. New one has the same problems. When I need hr the most, it fails, like going uphill where hr is in the 150’s. Wahoo shows 110 or lower.

Also doesn’t cync rides to the app anymore. Last successful cync was July 4th.

frustrating!
This is another issue that has been a topic on the Google Wahoo User's Forum. The issue appears to happen if the sensors are connected via BTLE. Those that have their sensors connected via Ant+ are not experiencing sensor dropouts. If you have your sensors connected via BTLE, unpair the senors from the Bolt. Use a cycling phone app that can connect to sensors. Wahoo Fitness app (not the companion app) is a good one that is free. Connect all your sensors to the phone app. This will connect the sensors using BTLE. Keeping the phone app running and the sensors connected, connect the sensors to your computer using the Ant+ channel of the sensors. You will have to do make these connections using the Elemnt/Bolt/Roam and not the companion app. Unless you do a factory reset, your device should always connect via the Ant+ channel.

The sync issue appears to be a companion app issue. I have worked around it by not connecting the app and my Bolt when doing a ride. After I end the ride, I open the app and it syncs without an issue. The issue then becomes uploading to third party sites. It seems the upload gets hung up and never happens. You can work around that by interrupting the upload and do a Retry. That seems to work for now.
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Old 07-19-20, 11:55 AM
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Strava sync has been buggy for a while....Sadly my Bolt just had its power-button cover detach from the switch--and there's hardly anything to re-adhere with....debating buying a different computer or not.
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Old 07-19-20, 01:49 PM
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I had some issues, but after the last firmware update and the last app update it works every time. Running on an iPhone if that makes a difference.
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Old 07-20-20, 08:37 AM
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Originally Posted by John_V View Post
This is another issue that has been a topic on the Google Wahoo User's Forum. The issue appears to happen if the sensors are connected via BTLE. Those that have their sensors connected via Ant+ are not experiencing sensor dropouts. If you have your sensors connected via BTLE, unpair the senors from the Bolt. Use a cycling phone app that can connect to sensors. Wahoo Fitness app (not the companion app) is a good one that is free. Connect all your sensors to the phone app. This will connect the sensors using BTLE. Keeping the phone app running and the sensors connected, connect the sensors to your computer using the Ant+ channel of the sensors. You will have to do make these connections using the Elemnt/Bolt/Roam and not the companion app. Unless you do a factory reset, your device should always connect via the Ant+ channel.

The sync issue appears to be a companion app issue. I have worked around it by not connecting the app and my Bolt when doing a ride. After I end the ride, I open the app and it syncs without an issue. The issue then becomes uploading to third party sites. It seems the upload gets hung up and never happens. You can work around that by interrupting the upload and do a Retry. That seems to work for now.
Thanks - just so I understand the "fix" in your first paragraph, the idea is that by having the BTLE "channel" connect to the phone app, it forces the Wahoo Elemnt to connect by Ant+ to the sensors, and sets it that way for the future?
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Old 07-21-20, 05:30 AM
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Originally Posted by drewguy View Post
Thanks - just so I understand the "fix" in your first paragraph, the idea is that by having the BTLE "channel" connect to the phone app, it forces the Wahoo Elemnt to connect by Ant+ to the sensors, and sets it that way for the future?
Yes! Having the BTLE channel of your sensors connected to your phone will force the Elemnt/Bolt/Roam to connect to the sensors via Ant+. Make sure that when you are connecting your sensors to the phone, that your computer is turned off or you are out of BTLE discovery range. The first time I did this, my speed sensor wouldn't connect to the phone because it was trying to connect to my Bolt.
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Old 07-21-20, 05:36 AM
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Originally Posted by Marcus_Ti View Post
Strava sync has been buggy for a while....Sadly my Bolt just had its power-button cover detach from the switch--and there's hardly anything to re-adhere with....debating buying a different computer or not.
I had the cover over the right buttons come loose on me. Didn't look as if there was anyway to fix it. I used super glue, applied with a straight pin, along the edges and it worked.
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Old 07-23-20, 10:59 AM
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I have an Wahoo Elment Roam. The problem I'm have is with Live Tracking, it works until I come to a stop and the Elment Roam pauses, when I resume my wife is unable to track me. If I never come to a stop it will work for the duration of my ride. Wahoo knows of the problem and say they are working on a solution. Anyone else experience this?
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Old 07-23-20, 11:29 AM
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Originally Posted by jimjim58 View Post
I have an Wahoo Elment Roam. The problem I'm have is with Live Tracking, it works until I come to a stop and the Elment Roam pauses, when I resume my wife is unable to track me. If I never come to a stop it will work for the duration of my ride. Wahoo knows of the problem and say they are working on a solution. Anyone else experience this?
I would hazard a guess that they contracted LiveTrack out to Garmin, as it's hit and miss there as well.
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Old 07-23-20, 12:54 PM
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Originally Posted by jimjim58 View Post
I have an Wahoo Elment Roam. The problem I'm have is with Live Tracking, it works until I come to a stop and the Elment Roam pauses, when I resume my wife is unable to track me. If I never come to a stop it will work for the duration of my ride. Wahoo knows of the problem and say they are working on a solution. Anyone else experience this?
Yes. I hadn't noticed that as the cause, but the same result. I haven't had the problem in a few weeks, however - I think a software or firmware update fixed it. Have you applied all the recent updates? (I have a Bolt but would guess the issue arises from the same programming flaw.)
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Old 07-23-20, 01:09 PM
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Originally Posted by drewguy View Post
Yes. I hadn't noticed that as the cause, but the same result. I haven't had the problem in a few weeks, however - I think a software or firmware update fixed it. Have you applied all the recent updates? (I have a Bolt but would guess the issue arises from the same programming flaw.)
Yes I've installed updates nearly everyday, still not fixed as of last nights ride.
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Old 07-25-20, 04:44 PM
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I decided to try LiveTrack again today after giving up on it a couple of months ago. My wife says I never left the house....
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Old 07-27-20, 02:50 PM
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The Live Tracking issue is a function of the companion app. Lately, it's been totally useless. It not only has issues with Live Tracking but other serious problems as well. They're supposed to release a new update today. I don't know if they actually fixed anything since they haven't been doing too well in the updating department. I've had several tickets with support who tell me it's fixed but the app continues to fail and sometimes crashes.
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