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batteryspace.com pisses me off.

Old 12-08-07, 12:33 AM
  #1  
yamcha
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batteryspace.com pisses me off.

Last week I ordered a light and battery combo that they profusely suggested that I buy and it still hasn't shipped out. I called their customer service today(the phone rang for 2 minutes before someone picked up) and was told that the order hasn't shipped because the light is out of stock and won't be in stock till late next week at the earliest. I don't know where they are from but none of their people can speak English.

They knowingly pushed me into buying something that they knew was out of stock. How inconsiderate and unprofessional.
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Old 12-08-07, 12:52 AM
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Can you cancel the order?
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Old 12-08-07, 01:10 AM
  #3  
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I can but then what's done is done. I just won't buy from them again.
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Old 12-08-07, 02:22 PM
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Originally Posted by yamcha View Post
I can but then what's done is done. I just won't buy from them again.
So then, what's your problem? This is not completely uncommon. A lot of merchants go ahead and bill you and put your item on backorder. The fact that they don't speak English, shouldn't be that big of a surprise either in the modern marketplace.
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Old 12-08-07, 04:59 PM
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They are from mainland China. I know this because I speak Chinese and spoke with them and asked where they are from. Speaking Chinese with them doesn't help the service any, unfortunately. I wholeheartedly agree with you about their customer service (or lack thereof). I ordered a battery with charger from them and they sent me the battery without the charger. Then when I told them the charger was missing they sent me the wrong voltage charger for the battery. Next, after I told them they had sent the wrong charger, they sent me the correct voltage charger with the wrong gender connector, the same gender as the battery connector. When I complained about this, they responded with an email basically claiming that the connector on the charger was correct and that it was my fault. I went ahead and soldered on my own connector on and resolved not to do business with them ever again.

As for the battery, so far so good, although based on the service and attitude from them, I'm waiting for it to catch on fire or blow up.
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Old 12-08-07, 08:12 PM
  #6  
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Hmm... I am thinking of ordering some stuff from Batteryspace.com tho not the batteries but thier bike mounts. I think it is very hard to screw up an order like that but I could be wrong.

Speaking of bike mounts are there any other websites out there (prefer north or south of the 49th parallel) that sell bike mounts like BatterySpace.com of same or better design? Oh and a good source for batteries?

Thanks.
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Old 12-09-07, 09:53 AM
  #7  
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I was looking at the specs of some of Battery Space's batteries and the cells they're using do not look to be very good. In one case there was a 10,000 mah cell which was only tested to to 1C with no mention of maximum discharge rate.
If you're willing to build your own packs, then quality cells will make all the difference. For comparison, here's a Sanyo D cell rated at 5C (30 amps) which is capable of putting out 97% of its capacity at that load.

Thompson Distributing has a good reputation but I don't see any Sanyo C cells on the site, only Maha. Maha have a good reputation with the photography buyers who seem to expect a lot out of batteries, but I can't seem to find any discharge curves on their batteries

Last edited by paulrad9; 12-09-07 at 10:09 AM.
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Old 12-09-07, 10:24 AM
  #8  
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Not unlike many countries that enter into the free world market some are not what we in the US are used to. Having traveled and lived in many parts of the world some places simply put do not always do the things we do the same way. Customer service, product quality etc. etc. Step back a few years and remember what the YUGO meant or the Hyundai. The YUGO went and the Hyundai got much better. Apply that to many of the China products. I for one will not purchase a product such as these unless there is some rather positive feedback on the product. Some countries have a very good background on quality. At the moment China does not seem to be leading the pack. Japan was that way and now look. Buyer beware...so Thank You for the heads up.
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Old 12-09-07, 08:19 PM
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I don't understand how they 'pushed you' into buying this battery?
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Old 12-09-07, 11:34 PM
  #10  
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Originally Posted by paulrad9 View Post
I was looking at the specs of some of Battery Space's batteries and the cells they're using do not look to be very good. In one case there was a 10,000 mah cell which was only tested to to 1C with no mention of maximum discharge rate.
That's a lot, ten amps. Which would be enough power from only four of these D cells (48 watts!) to operate 13 3.6 watt led's in parallel, or 2,860 lumens if Dinotte's doing the math. What kind of bike lights would need more amperage? Twelve volts' worth of these would provide 120 watts at 1C, more than enough for a 100 amp aircraft landing light...
1C is also the generally accepted standard for rating these batteries. It's important to have a common baseline, or you have no way to contrast your product against the competition. Unless you don't want to contrast your product against the competition for some reason, and that's when it's normal to use something outside the norm.
Originally Posted by paulrad9 View Post
Thompson Distributing has a good reputation but I don't see any Sanyo C cells on the site, only Maha. Maha have a good reputation with the photography buyers who seem to expect a lot out of batteries, but I can't seem to find any discharge curves on their batteries
Discharge curve graphs are a courtesy, when they're not an impedance (pun intended). Internal resistance is generally provided, and it is assumed that a user motivated enough to compare resistance loss at a certain amperage between brands is likely to appreciate having the resistance quantity right up front, rather than having to back it out of a graph. However, graphs are sometimes used to keep average or noncompetitive stats out of sight. For example, like when a brand name producer's battery capacity falls short of the generic knockoffs by FIFTY PERCENT! Might have something to do with Sanyo choosing to ladle out graphs and nonstandard discharge rates that don't compare with the accepted standards provided by the competition.
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Old 12-09-07, 11:42 PM
  #11  
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Originally Posted by cuda2k View Post
I don't understand how they 'pushed you' into buying this battery?

Not the battery, the light. I wanted to buy a different light and they insisted that I buy the light they suggest. I tried to argue but they kept insisting. The reason I didn't want to by the light that they suggested was because it was more expensive, doesn't look as good, only comes with two, 10w light bulbs (the one I originally wanted comes with three 15w bulbs, one being a flood.) and has no bar or helmet mount. Those need to be bought separately for $10 each.

So I finally agreed and bought the one they suggested. On their website info section they claim to deliver within 2-5 business days and since I am in California and they are sending out from California via UPS I should have it in 2 days. well after a week went by I called them and they said my stuff hasn't shipped out and won't be for at least another week.

I have a really bad feeling about this. I bet that when I call next week they will say it's not in stock yet and if I decided to cancel my order there will be more complications like them not reversing the credit card charges blah blah.
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Old 12-09-07, 11:49 PM
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Originally Posted by yamcha View Post
Last week I ordered a light and battery combo that they profusely suggested that I buy and it still hasn't shipped out. I called their customer service today(the phone rang for 2 minutes before someone picked up) and was told that the order hasn't shipped because the light is out of stock and won't be in stock till late next week at the earliest. I don't know where they are from but none of their people can speak English.

They knowingly pushed me into buying something that they knew was out of stock. How inconsiderate and unprofessional.
Could be worse, it took 6 months for me to get my in-stock order from Cutter. Only ten days to get to me once they could be bothered to stick it in the mail. Oops! Such is life.

Something you can do with retailers like this is to verify the stock status before placing the order, via email, so it is documented. Then if you need to, you can say "fraud" to them if they were mistaken (or worse) and are uncooperative. Not that it ultimately gives you a ton of leverage if they dig their feet in, but sometimes it helps.
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Old 12-10-07, 10:54 AM
  #13  
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Originally Posted by yamcha View Post
Not the battery, the light. I wanted to buy a different light and they insisted that I buy the light they suggest. I tried to argue but they kept insisting. The reason I didn't want to by the light that they suggested was because it was more expensive, doesn't look as good, only comes with two, 10w light bulbs (the one I originally wanted comes with three 15w bulbs, one being a flood.) and has no bar or helmet mount. Those need to be bought separately for $10 each.

So I finally agreed and bought the one they suggested. On their website info section they claim to deliver within 2-5 business days and since I am in California and they are sending out from California via UPS I should have it in 2 days. well after a week went by I called them and they said my stuff hasn't shipped out and won't be for at least another week.

I have a really bad feeling about this. I bet that when I call next week they will say it's not in stock yet and if I decided to cancel my order there will be more complications like them not reversing the credit card charges blah blah.
In my best Hans impersonation: "Quit yeur whining gurly man and cancel yeur ordor. All you do is call yeur credit cawd company. I do this myself."
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Old 12-11-07, 06:13 PM
  #14  
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Lightbulb Which light?

Which light? I'm curious now.

I've had no problems with their service but the language barrier doesn't exactly help.
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Old 12-12-07, 02:48 AM
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yamcha
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This one here:
http://www.batteryspace.com/index.as...OD&ProdID=3399

They added a bar and helmet mount to the package last week. I had to buy the bar mount seperately.
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Old 12-13-07, 12:39 PM
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I just called them up and they said it is still not in stock. They are hoping for tomorrow or early next week. I told them that if its not in by Monday then I will cancel the order.
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Old 12-14-07, 06:55 PM
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I ended up getting their HID light. See my video at youtube here where I compare to
all kinds of lights:

http://www.youtube.com/watch?v=GIn3OWG6YK0

Unfortunately the snow flew early so I can't compare to my wife's new 25 watt
niterider halogen setup.

Separately they're bright enough but together it's insane.
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Old 12-14-07, 07:12 PM
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There is a wise Chinese saying, let me see if i can remember it.............................oh yeah, "you get what you pay for."
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Old 12-14-07, 08:53 PM
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Looks good.
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Old 12-16-07, 06:02 PM
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For what it is worth, I have had very good luck getting service with Batteryspace.com. They did a modification on my battery that I requested and turned it around the same day. John S. was terrific in getting back to me via email and phone.
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