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How to contact Polar heart rate monitor customer service?

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How to contact Polar heart rate monitor customer service?

Old 11-18-08, 03:16 PM
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Bacana
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Angry How to contact Polar heart rate monitor customer service?

Question: How to contact Polar customer service?

I have a cs200cad (a HRM for bicycles). This is my third or fourth Polar HRM. Customer service has always been very slow, but for the current problem I'm having, it's been more than a month. I really don't know what to do right now.

I have tried the following:
  1. Talked to my LBS about the problem. They've suggested a bunch of things that work sometimes, but not consistently.
  2. 15 Oct 2008: Sent a customer service request from here: https://www.polar.fi/en/support/product_support No response.
  3. 23 Oct 2008: Posted in the forums here: https://forum.polar.fi/showthread.php?t=2133 No response.
  4. Today: Looking for a service center from here: https://www.polar.fi/en/service_finder. No luck there. I live in San Francisco, CA, USA and get this message: We did not find results for your search.
I did find some US service centers by mistake:
CREATIVE HEALTH PRODUCTS
7621 EAST JOY RD
48105 ANN ARBOR
MICHIGAN
tel: 734-996-5900
fax: 734-996-4650

CUSTOMER SERVICE TRADE UP

EASTSIDE WATCH REPAIR
2041 148TH AVE NE
98007 BELLEVUE
WASHINGTON
tel: 425-641-7978

POLAR ELECTRO INC.
1111 MARCUS AVENUE, SUITE M15
11042 LAKE SUCCESS (NEW HYDE PK.)
NEW YORK
tel: +1 516 364 0400
fax: +1 516 364 5454
www.polarusa.com

TIME-TEC
635 SOUTH HILL STREET, STE 209
90014 LOS ANGELES
CALIFORNIA
tel: 213-488-9222
fax: 213-488-9221

The following retailers/service centers are missing the coordinates and therefore are not shown on the map

CITIZEN WATCH SERVICE
100 N CENTRAL EXPY, STE 202
75201 DALLAS
TEXAS
tel: 214-742-6325
fax: 214-747-6026
At this point, I'll try my LBS again, but I assume that they're going to contact Polar anyway. I figured I could save them some trouble by contacting them directly.

For the curious, I think my transmitter (the one on the fork) doesn't work very well; the computer frequently loses the connection. I've tried putting the sensor in six different places on the fork.

Thanks in advance for any help.
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Old 11-18-08, 07:49 PM
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supcom
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polarusa.com is the US website. Time-Tec is the service center for California.
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