Go Back  Bike Forums > Bike Forums > Fifty Plus (50+)
Reload this Page >

Ready to buy, and then.....

Notices
Fifty Plus (50+) Share the victories, challenges, successes and special concerns of bicyclists 50 and older. Especially useful for those entering or reentering bicycling.

Ready to buy, and then.....

Old 07-07-22, 01:50 PM
  #1  
Bald Paul
Senior Member
Thread Starter
 
Bald Paul's Avatar
 
Join Date: Sep 2017
Location: Upstate SC
Posts: 1,022
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 476 Post(s)
Liked 935 Times in 433 Posts
Ready to buy, and then.....

70 years old. I'm riding a carbon fiber, Ultegra 11 spd Di2 bike with carbon wheels and rim brakes. Thought it was about time to upgrade to something more current. I found a carbon fiber bike with the new 105 Di2 groupset on a direct to consumer site. I studied the geometry charts and, based on numbers recommended by my pro fitting, decided that the Small frame size was closest to ideal.
On the website, you have to fill in all your measurements so "they" can decide what size you need. Okay, I have all those printed out from my fitting as well. Then I entered "SMALL" in the frame size and completed my purchase.
I got a phone call the next day. "Hello, this is XYZ Bicycles confirming your order. You ordered this model with the 105 Di2 and a Medium frame."
"Uh, no, I want a small frame size."
"Well, according to our fit expert, you need a medium."
"I've looked over the charts. I have long legs but a short torso. A small fits me better."
"Hold on, let me transfer you." - "Hi, Paul. According to your size, you need a medium frame."
"I've had a pro fitting. The small frame size is pretty close to ideal for me."
And then the 20 something sounding fit expert said it. "Well, we've been doing this a long time. We're experts, and I'm telling you, you need a medium."
I cancelled the order.
Bald Paul is offline  
Old 07-07-22, 02:10 PM
  #2  
freeranger
Senior Member
 
freeranger's Avatar
 
Join Date: Jun 2005
Location: Kentucky
Posts: 2,306

Bikes: 06 Lemond Reno, 98 GT Timberline mtn.bike

Mentioned: 7 Post(s)
Tagged: 0 Thread(s)
Quoted: 328 Post(s)
Liked 528 Times in 329 Posts
Possibly just as well. With the small print stating that parts are subject to substitution, the current parts shortage, and some of what I've been reading re:bike orders, who knows what you may have ended up with. Speaking for myself, if I'm buying something, I want to know exactly what it is I'm paying for. Even if xyz confirmed all specs were going to be accurate, the insistence that you were ordering the wrong size, and being transferred from one to another, trying to sell me a size I didn't want, would have led to a cancellation. Maybe the shop had mediums available but no small. Makes me wonder.

Last edited by freeranger; 07-07-22 at 02:19 PM.
freeranger is offline  
Old 07-07-22, 03:22 PM
  #3  
Iride01 
MotuekaCascadeChinook
 
Iride01's Avatar
 
Join Date: Jul 2017
Location: Mississippi
Posts: 11,452

Bikes: Tarmac Disc Comp Di2 - 2020

Mentioned: 43 Post(s)
Tagged: 0 Thread(s)
Quoted: 4652 Post(s)
Liked 3,150 Times in 2,193 Posts
Despite thinking I know what size and geometry bike will fit me, I still will probably shy away from purchasing something I can't try on first.

As the reseller model of bike shops continues to be whittled down by online sales, I wonder if bike shops might just become someplace where bicycle makers put bike frames of every model and size with basic low tier groupsets for us to try out then order the bike we like dressed up with the tier model groupset and color we crave.
Iride01 is offline  
Old 07-07-22, 03:37 PM
  #4  
Wildwood
Veteran, Pacifist
 
Wildwood's Avatar
 
Join Date: Dec 2004
Location: Seattle area
Posts: 12,077

Bikes: Bikes??? Thought this was social media?!?

Mentioned: 264 Post(s)
Tagged: 0 Thread(s)
Quoted: 3300 Post(s)
Liked 3,078 Times in 1,520 Posts
Good to cancel.
Your current set-up is fine for 1 more season. Ultegra 11 electric might even last beyond that.

Never heard of a company failing to take an order.
Any history with them?

Reflection when given advice is sometimes prudent. Although the current pro-fit trend is toward smaller frames. Stiffer and lighter, too.

Maybe reward your good decision with some lighter wheels+tires?
Wildwood is offline  
Old 07-07-22, 04:22 PM
  #5  
big john
Senior Member
 
big john's Avatar
 
Join Date: Sep 2005
Location: In the foothills of Los Angeles County
Posts: 20,342
Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
Quoted: 5120 Post(s)
Liked 4,561 Times in 2,440 Posts
Seems ridiculous. They can suggest a size but if you know what you want why would they argue with you? It cost them a sale. Did they try to reach out after the fact?
big john is offline  
Likes For big john:
Old 07-07-22, 07:01 PM
  #6  
Bald Paul
Senior Member
Thread Starter
 
Bald Paul's Avatar
 
Join Date: Sep 2017
Location: Upstate SC
Posts: 1,022
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 476 Post(s)
Liked 935 Times in 433 Posts
Originally Posted by big john View Post
Seems ridiculous. They can suggest a size but if you know what you want why would they argue with you? It cost them a sale. Did they try to reach out after the fact?
Yes, I got a call the following day. They explained that they had a 'try it for 30 days' policy, but that only applied if you got the frame size they recommended. I told them to expedite the reversal on my credit card so I could order a new bike.
Bald Paul is offline  
Likes For Bald Paul:
Old 07-07-22, 07:07 PM
  #7  
Polaris OBark
Dirt Roadie
 
Polaris OBark's Avatar
 
Join Date: Jan 2022
Posts: 1,615
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 867 Post(s)
Liked 1,262 Times in 713 Posts
The only possible way that purchase would be an actual upgrade is IF you want disc rather than rim brakes.
Polaris OBark is offline  
Likes For Polaris OBark:
Old 07-07-22, 07:19 PM
  #8  
big john
Senior Member
 
big john's Avatar
 
Join Date: Sep 2005
Location: In the foothills of Los Angeles County
Posts: 20,342
Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
Quoted: 5120 Post(s)
Liked 4,561 Times in 2,440 Posts
That just seems wrong.
big john is offline  
Old 07-07-22, 08:27 PM
  #9  
njkayaker
Senior Member
 
Join Date: Sep 2007
Posts: 13,402
Mentioned: 27 Post(s)
Tagged: 0 Thread(s)
Quoted: 3603 Post(s)
Liked 980 Times in 684 Posts
Originally Posted by Wildwood View Post
Your current set-up is fine for 1 more season. Ultegra 11 electric might even last beyond that.
Hmm.
njkayaker is offline  
Old 07-08-22, 05:13 AM
  #10  
Bald Paul
Senior Member
Thread Starter
 
Bald Paul's Avatar
 
Join Date: Sep 2017
Location: Upstate SC
Posts: 1,022
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 476 Post(s)
Liked 935 Times in 433 Posts
Originally Posted by Polaris OBark View Post
The only possible way that purchase would be an actual upgrade is IF you want disc rather than rim brakes.
Yes, disc brakes and wireless connection from the brifters were the reasons I was looking at the bike, and of course, the 105 Di2 is less expensive than Ultegra Di2. Braking with rim brakes and carbon wheels doesn't give me the warm fuzzies, especially when wet.
I've looked further in my search, and think I've found another brand/model that is about $500 more, but it includes carbon wheels with disc (vs. alloy with disc on XYZ.) Seems well worth the extra $$$.
Bald Paul is offline  
Likes For Bald Paul:
Old 07-08-22, 05:59 AM
  #11  
rumrunn6
Senior Member
 
rumrunn6's Avatar
 
Join Date: Jul 2008
Location: 25 miles northwest of Boston
Posts: 27,573

Bikes: Bottecchia Sprint, GT Timberline 29r, Trek FX Alpha 7.0

Mentioned: 108 Post(s)
Tagged: 0 Thread(s)
Quoted: 4628 Post(s)
Liked 2,321 Times in 1,586 Posts
Originally Posted by Bald Paul View Post
Yes, I got a call the following day. They explained that they had a 'try it for 30 days' policy, but that only applied if you got the frame size they recommended. I told them to expedite the reversal on my credit card so I could order a new bike.
so if there was any lingering doubt, they call you back, to be sure you knew what complete & utter ******** they are
rumrunn6 is offline  
Old 07-08-22, 06:08 AM
  #12  
Bald Paul
Senior Member
Thread Starter
 
Bald Paul's Avatar
 
Join Date: Sep 2017
Location: Upstate SC
Posts: 1,022
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 476 Post(s)
Liked 935 Times in 433 Posts
Originally Posted by rumrunn6 View Post
so if there was any lingering doubt, they call you back, to be sure you knew what complete & utter ******** they are
Yeah, that call pretty much sealed their fate.
Bald Paul is offline  
Likes For Bald Paul:
Old 07-08-22, 08:24 AM
  #13  
Polaris OBark
Dirt Roadie
 
Polaris OBark's Avatar
 
Join Date: Jan 2022
Posts: 1,615
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 867 Post(s)
Liked 1,262 Times in 713 Posts
So who are they?
Polaris OBark is offline  
Old 07-08-22, 09:52 AM
  #14  
Bald Paul
Senior Member
Thread Starter
 
Bald Paul's Avatar
 
Join Date: Sep 2017
Location: Upstate SC
Posts: 1,022
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 476 Post(s)
Liked 935 Times in 433 Posts
Originally Posted by Polaris OBark View Post
So who are they?
I would rather not say on a forum. You never know who - or whose lawyers - are watching.
Bald Paul is offline  
Likes For Bald Paul:
Old 07-08-22, 09:55 AM
  #15  
himespau 
Senior Member
 
himespau's Avatar
 
Join Date: Jun 2008
Location: Louisville, KY
Posts: 12,895
Mentioned: 31 Post(s)
Tagged: 0 Thread(s)
Quoted: 3432 Post(s)
Liked 2,178 Times in 1,287 Posts
Sounds lik eyou made the right choice.
himespau is offline  
Old 07-08-22, 11:34 AM
  #16  
BlazingPedals
Senior Member
 
BlazingPedals's Avatar
 
Join Date: Dec 2004
Location: Middle of da Mitten
Posts: 12,218

Bikes: Trek 7500, RANS V-Rex, Optima Baron, Velokraft NoCom, M-5 Carbon Highracer, Catrike Speed

Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 1406 Post(s)
Liked 607 Times in 378 Posts
Originally Posted by Polaris OBark View Post
The only possible way that purchase would be an actual upgrade is IF you want disc rather than rim brakes.
... or dry lube instead of wet... <g>

You're upgrading only to get slightly newer components? Do the new components have tail fins or something?
BlazingPedals is offline  
Old 07-08-22, 11:41 AM
  #17  
Bald Paul
Senior Member
Thread Starter
 
Bald Paul's Avatar
 
Join Date: Sep 2017
Location: Upstate SC
Posts: 1,022
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 476 Post(s)
Liked 935 Times in 433 Posts
Originally Posted by BlazingPedals View Post
... or dry lube instead of wet... <g>

You're upgrading only to get slightly newer components? Do the new components have tail fins or something?
I'm upgrading because I feel like upgrading. Do any of us have to rationalize buying a new bike?
Bald Paul is offline  
Old 07-08-22, 03:54 PM
  #18  
Bob Ross
your god hates me
 
Bob Ross's Avatar
 
Join Date: Apr 2006
Posts: 4,275

Bikes: 2018 Cannondale CAADX 105 SE, 2016 Richard Sachs, 2010 Carl Strong, 2006 Cannondale Synapse

Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
Quoted: 806 Post(s)
Liked 587 Times in 327 Posts
Originally Posted by Bald Paul View Post
direct to consumer site...[snip]..."we've been doing this a long time"
Well, which is it?
Bob Ross is offline  
Likes For Bob Ross:
Old 07-08-22, 05:17 PM
  #19  
DiabloScott
It's MY mountain
 
DiabloScott's Avatar
 
Join Date: Sep 2006
Location: Mt.Diablo
Posts: 9,616

Bikes: Klein, Merckx, Trek

Mentioned: 66 Post(s)
Tagged: 0 Thread(s)
Quoted: 3559 Post(s)
Liked 1,929 Times in 1,045 Posts
Proposed response: I know you guys are experts and everything, but I've had a professional fitting and I've been riding since your DAD was in diapers.

And if you can afford it you don't need any reason to buy a new bike except that you want one.
DiabloScott is offline  
Likes For DiabloScott:
Old 07-08-22, 05:57 PM
  #20  
CAT7RDR
Senior Member
 
Join Date: May 2017
Location: Hacienda Hgts
Posts: 1,696

Bikes: 1999 Schwinn Peloton Ultegra 10, Kestrel RT-1000 Ultegra, Trek Marlin 6 Deore 29'er

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 672 Post(s)
Liked 1,491 Times in 744 Posts
I wonder if this call was recorded for training purposes.
CAT7RDR is offline  
Likes For CAT7RDR:
Old 07-08-22, 07:18 PM
  #21  
Bald Paul
Senior Member
Thread Starter
 
Bald Paul's Avatar
 
Join Date: Sep 2017
Location: Upstate SC
Posts: 1,022
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 476 Post(s)
Liked 935 Times in 433 Posts
Originally Posted by CAT7RDR View Post
I wonder if this call was recorded for training purposes.
"And here is an example of what not to say to a potential customer willing to drop thousands on one of our products."
Bald Paul is offline  
Old 07-08-22, 09:48 PM
  #22  
tomato coupe
Senior Member
 
Join Date: Jul 2009
Posts: 3,565

Bikes: Colnago, Van Dessel, Factor, Cervelo, Ritchey

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 2251 Post(s)
Liked 3,890 Times in 1,573 Posts
Originally Posted by Bald Paul View Post
Yes, I got a call the following day. They explained that they had a 'try it for 30 days' policy, but that only applied if you got the frame size they recommended.
I'm guessing they have seen a larger number of returns when people purchased frame sizes that don't fit their formula.
tomato coupe is offline  
Likes For tomato coupe:
Old 07-09-22, 08:04 AM
  #23  
rumrunn6
Senior Member
 
rumrunn6's Avatar
 
Join Date: Jul 2008
Location: 25 miles northwest of Boston
Posts: 27,573

Bikes: Bottecchia Sprint, GT Timberline 29r, Trek FX Alpha 7.0

Mentioned: 108 Post(s)
Tagged: 0 Thread(s)
Quoted: 4628 Post(s)
Liked 2,321 Times in 1,586 Posts
overall, how disappointing. I know what it's like to be in the final stages of an expensive purchase process & then have the wool pulled out from under you. it takes a lot to get to that point
rumrunn6 is offline  
Old 07-09-22, 09:17 AM
  #24  
GamblerGORD53
Senior Member
 
Join Date: Apr 2010
Location: Elevation 666m Edmonton Canada
Posts: 2,029

Bikes: 2013 Custom SA5w / Rohloff Tourster

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 947 Post(s)
Liked 169 Times in 138 Posts
Pffffft. The kid is right. Tell him to sub a 80 mm stem and send the medium.
GamblerGORD53 is offline  
Old 07-09-22, 09:19 AM
  #25  
tomato coupe
Senior Member
 
Join Date: Jul 2009
Posts: 3,565

Bikes: Colnago, Van Dessel, Factor, Cervelo, Ritchey

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 2251 Post(s)
Liked 3,890 Times in 1,573 Posts
Originally Posted by rumrunn6 View Post
overall, how disappointing. I know what it's like to be in the final stages of an expensive purchase process & then have the wool pulled out from under you. it takes a lot to get to that point
Yes, but it's not as bad as when they pull the rug over your eyes.
tomato coupe is offline  
Likes For tomato coupe:

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.