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How do I tell my LBS?

Old 05-24-07, 11:24 AM
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How do I tell my LBS?

This has been bothering me for two weeks.

I didn't buy my new bike from my favorite LBS, even though they carry Specialized. They always have such a limited selection on the floor, and I have absolutely no patience waiting for a bike to be ordered. I had tested several bikes from time to time with them, but didn't buy any.

I found my new bike at a place called Bike Warehouse, a (local?) chain. But they didn't throw in much like free lifetime tuneups, etc. So after I take the bike in today for the free tuneup I probably won't want to go back there for service - it's a bit out of the way.

So how do I tell the fine folks at Adams Avenue Cycles that I bought the bike elsewhere but I want them to be my service guys? They have already done a fine job on my Univega singlespeed conversion, trying to fit The Diego and getting it up to speed, as well as routine maintenance on the Cypress.

I'm probably making much over nothing. I think I'll just pop in one day, and mention that I bought another bike somewhere else on a bit of a whim. Then I'll say I hope I can bring it here for on-going maintenance -- you guys are the best. Then I'll try to guage their non-verbal behavior.
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Old 05-24-07, 11:27 AM
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They will be polite and gladly accept your money to work on the bike.




I'd be real careful where I put my hands on the bike after I got it back.
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Old 05-24-07, 11:28 AM
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Originally Posted by maddmaxx
They will be polite and gladly accept your money to work on the bike.




I'd be real careful where I put my hands on the bike after I got it back.
Yeah that's what worries me.

Sigh.
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Old 05-24-07, 11:31 AM
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Just don't say anything. Bring in your bike just like any other customer would and have them do whatever work you want...no questions asked. They'll help you. It's their job and thats how they make their money.

If they know you well and ask where you got the bike from (I doubt that they would do this), you can just say it was a gift if you're really worried about what they think.

[edit: I just realized I accidentally ended up in the 50+ forum after finding this under the View New Posts link...I'm well under 50 so I'll be going now, but hopefully my advice is helpful.]
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Old 05-24-07, 11:48 AM
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Doubt they'll ask where you got it, but if they do, just say "it's a used one", which it is now. If they assume you mean you bought it used, so be it.
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Old 05-24-07, 11:52 AM
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Originally Posted by Digital Gee
So how do I tell the fine folks at Adams Avenue Cycles that I bought the bike elsewhere but I want them to be my service guys? They have already done a fine job on my Univega singlespeed conversion, trying to fit The Diego and getting it up to speed, as well as routine maintenance on the Cypress.

WOW...sounds like you got caught cheating on your spouse. ...Its only an lbs and its a business relationship

Seriously, it shouldn't be an issue...I deal wth 3 bike shops, 2 of which carry mostly the same brands...I've bought many bikes from them and all of them do wrenching for me

I've even bought a frame at one store and had it built at another

Why?...because it's convenient for ME, or if I can save a few $ by going to the shop that offers the best value, or if I can get faster service or parts...

Like all symbiotic business relationships, it should be win-win, but at the end of the day, its my $ and they're the ones that want it...so they have to play nice
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Old 05-24-07, 12:10 PM
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If they ask you could try, stay with me here, telling them the truth.

I know it sounds off-beat and kinda radical, but flip the situation. Would it have been more comfortable to find the bike you wanted, tested it out, made up your mind, then bought it from the outfit that didn't have it in stock?

I try to do business with my LBS, really I do, but I'm also one of those guys that has to see-feel-smell the object I want to buy; particularly if it is a big ticket item I'm not 100% sure of. We ended up buying a bike for my wife from a bike shop in another city because they had the brand on the floor to be seen and she made her decision based on seeing some of the features in person. She measured out to need a bike special ordered and we did it with them since the fitment was part of the deal.

A few days later the subject came up at the LBS and the proprietor said "I could have gotten you that bike". Well, ok, but when I had asked during the preceding weeks about options, we were shown the bikes he had in stock (another brand) and he failed to make the sale. Them's the breaks.
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Old 05-24-07, 12:25 PM
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I'd just tell them you test rode it on a weekend fling, couldn't help yourself, fell in love, eloped and got married, and now you want them to take care of it under warranty.
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Old 05-24-07, 12:30 PM
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Tell them it was a stray that followed you home - now it needs it's shots and perhaps a pretty collar...

Wait, are we talking about a bike or a dog?!
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Old 05-24-07, 12:31 PM
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Originally Posted by Terrierman
I'd just tell them you test rode it on a weekend fling, couldn't help yourself, fell in love, eloped and got married, and now you want them to take care of it under warranty.
Thats the way. They'll tell you where to go or accept that you are a customer they can fleece in the future.
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Old 05-24-07, 12:44 PM
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I have no reason to believe they won't do whatever work is necessary and treat you like any other customers. However (I don't know what your relationship was before), there's no reason to expect they'll treat you like a special customer. Based on your comments you took a long time to make a decision and probably spent a lot of time with the people and bikes at the LBS. Maybe you should have considered the possible consequences prior to buying elsewhere.
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Old 05-24-07, 12:51 PM
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Originally Posted by Terrierman
I'd just tell them you test rode it on a weekend fling, couldn't help yourself, fell in love, eloped and got married, and now you want them to take care of it under warranty.
I think I like this one best of all.
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Old 05-24-07, 12:52 PM
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Originally Posted by WalterMitty
If they ask you could try, stay with me here, telling them the truth.

I know it sounds off-beat and kinda radical, but flip the situation. Would it have been more comfortable to find the bike you wanted, tested it out, made up your mind, then bought it from the outfit that didn't have it in stock?
Honesty, huh? Does that stuff really work?

Seriously, that's what I'm gonna do. And if they don't like it, or treat me funny, well, then, they aren't as fine a group of folks as I had thought. Plenty of other LBS's in the area!
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Old 05-24-07, 12:54 PM
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I hope YOU aren't going to need to have shots for picking up strange bikes...
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Old 05-24-07, 01:19 PM
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Tell the LBS that your kids, brother, sister, uncle (whatever works for you) from New York gave you the bike for your birthday.

I only tell a lie when it is absolutely necessary...Richard M. Nixon
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Old 05-24-07, 01:23 PM
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I don't know how you could show your face there again, traitor!

(I felt this perspective was not being adequately represented)
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Old 05-24-07, 01:31 PM
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I would go into the LBS and tell them that your "friend" just bought this bike and you were telling him of the best LBS around to get it serviced at. Your "friend" is pretty busy right now so you thought you would help him out.
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Old 05-24-07, 01:40 PM
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Gary,

I believe you have gotten yourself into an unresolvable situation. The only solution is pack her up and ship her to me. Then I can go to my LBS and honestly say "It came from California"
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Old 05-24-07, 01:50 PM
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Originally Posted by HopedaleHills
Gary,

I believe you have gotten yourself into an unresolvable situation. The only solution is pack her up and ship her to me. Then I can go to my LBS and honestly say "It came from California"
That's an excellent suggestion, but the bike has already been smogged and approved for California emisions tests. You'd have to retrofit a lot of things, and it wouldn't be worth it.
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Old 05-24-07, 02:07 PM
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Originally Posted by jm01
WOW...sounds like you got caught cheating on your spouse. ...
"Don't worry dear. It's only a used model that my uncle from New York sent to me as a gift."
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Old 05-24-07, 02:22 PM
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Originally Posted by Digital Gee
So how do I tell the fine folks at Adams Avenue Cycles that I bought the bike elsewhere but I want them to be my service guys? They have already done a fine job on my Univega singlespeed conversion, trying to fit The Diego and getting it up to speed, as well as routine maintenance on the Cypress.
I would give them a sum equal to the amount you spent on the Roubay! That should patch over any hurt feelings.
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Old 05-24-07, 02:29 PM
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Originally Posted by Digital Gee
This has been bothering me for two weeks.
I didn't buy my new bike from my favorite LBS, even though they carry Specialized.
so you've already lost 2 weeks of sleep on this - how much more?

Originally Posted by Digital Gee
They always have such a limited selection on the floor, and I have absolutely no patience waiting for a bike to be ordered. I had tested several bikes from time to time with them, but didn't buy any.
Ah, rationalization - worth trying, but rarely satisfying

Originally Posted by Digital Gee
I found my new bike at a place called Bike Warehouse, a (local?) chain. But they didn't throw in much like free lifetime tuneups, etc. So after I take the bike in today for the free tuneup I probably won't want to go back there for service - it's a bit out of the way.
Ah, Bike Walmart - were you greeted? only kidding, I'm sure they're fine, downhome folks.

Originally Posted by Digital Gee
So how do I tell the fine folks at Adams Avenue Cycles that I bought the bike elsewhere but I want them to be my service guys? They have already done a fine job on my Univega singlespeed conversion, trying to fit The Diego and getting it up to speed, as well as routine maintenance on the Cypress.
Well, it prolly won't be a huge deal, since margins on bike sales are about as heavy as thinly shaved baked ham sandwich slices.
I'm sure they'll be happy to charge you the max on their 'service' rate schedule.

Originally Posted by Digital Gee
I'm probably making much over nothing. I think I'll just pop in one day, and mention that I bought another bike somewhere else on a bit of a whim. Then I'll say I hope I can bring it here for on-going maintenance -- you guys are the best. Then I'll try to guage their non-verbal behavior.
whilst wearing your blonde wig? you'll need that to pull it off
or
you can learn to do your own maintenance and be less concerned.

not tryin to preach, Dig. But you brought the subject up. Obviously because its buggin you.
Often, its not about the money, or instant gratification, its about being able to sleep at night.
flawed as I am, I have to remind myself of that constantly, like every day ...
am I being too harsh?
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Old 05-24-07, 02:32 PM
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Well, you did a minor bad thing. Man up and tell them the truth. You'll probably catch a little good natured crap about it and everything will be fine after that. At least that's what my shop would do.

BTW, you could take the $125 windfall you just got from the place you bought the bike and spend it on stuff from your LBS. That would go a long way toward getting you back in good grace.
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Old 05-24-07, 02:36 PM
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Originally Posted by KonradNYC
Just don't say anything. Bring in your bike just like any other customer would and have them do whatever work you want...no questions asked. They'll help you. It's their job and thats how they make their money.

If they know you well and ask where you got the bike from (I doubt that they would do this), you can just say it was a gift if you're really worried about what they think.

[edit: I just realized I accidentally ended up in the 50+ forum after finding this under the View New Posts link...I'm well under 50 so I'll be going now, but hopefully my advice is helpful.]
It's OK,no age limit,besides,you're from The Bronx !
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Old 05-24-07, 03:33 PM
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Originally Posted by cyclezen
so you've already lost 2 weeks of sleep on this - how much more?

not tryin to preach, Dig. But you brought the subject up. Obviously because its buggin you.
Often, its not about the money, or instant gratification, its about being able to sleep at night.
flawed as I am, I have to remind myself of that constantly, like every day ...
am I being too harsh?
It's not THAT serious to me. I haven't lost a moment's sleep. It just feels a little awkward but it will sort itself out. If I take it to Adams someday and they give me a bad vibe, I guess I'd be both surprised and disappointed. They don't seem like that kind of person.

But in retrospect, had I not been so eager to bring the bike home immediately, I would have gone back to Adams and said -- this is the bike, this is the price I can get it for, what can you do?

Oh well, I didn't and that's that. But no, I won't lose sleep over it. In the cosmic scheme of things, it just ain't that important!
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