A tale of two miserable bike shops
#1
Beicwyr Hapus
Thread Starter
A tale of two miserable bike shops
At the community bike workshop yesterday we had two female students from Germany come in for help with their bikes.
They're staying in Wales for the summer and decided to cycle around the coast of Wales over a couple of weeks, like they'd done around the Scottish Highlands last year. It was a bit last minute so they bought two used bikes from a local dealer who removates & sells old bikes for a living. They were rubbish: one was a supermarket BSO mtb and the other was a reasonable old steel Claud Butler mtb, but which was in poor condition (about £70 each)
IMO the dealer should have a) told them they were not the right type of bike for the trip they have in mind, and b) made sure that the bikes were in good enough condition for the trip.
They'd been to one of a national chain of bike shops - Evans Cycles, to buy a pump, puncture outfit, bottle cage and pannier rack. They were sold them but the people at Evans said they didn't have time to fit them, and said the the cage bolts looked too rusty to undo (took me less than 20 seconds!)
The girls were told by a friend to come to our workshop for some help. There were loads of problems such as loose headset, very rusty brake cables, worn brake pads. We managed to sort most of their problems out and send them on their way (directing them to a good LBS for a few more essentials such as spare tubes and cables) but felt very bad about the treatment they'd received from two different bike companies. If they'd come to us in the first place they'd have had suitable tourers, with panniers and cages at no cost, and a 3 month guarantee.
It doesn't reflect well on the trade in general nor on the service to visitors to Wales.
I worry a bit about how they're going to get on - especially as they thought the coastal route around Wales is going to be quite flat , with most of the hills inland. They were optimistically aiming to get to the Gower Peninsula by yesterday evening, but I advised them to take the train for the first 40 miles. But I've a feeling that with their enthusiasm they'll do it, even with a few mishaps along the way. Let's hope the weather keeps up for them.
They're staying in Wales for the summer and decided to cycle around the coast of Wales over a couple of weeks, like they'd done around the Scottish Highlands last year. It was a bit last minute so they bought two used bikes from a local dealer who removates & sells old bikes for a living. They were rubbish: one was a supermarket BSO mtb and the other was a reasonable old steel Claud Butler mtb, but which was in poor condition (about £70 each)
IMO the dealer should have a) told them they were not the right type of bike for the trip they have in mind, and b) made sure that the bikes were in good enough condition for the trip.
They'd been to one of a national chain of bike shops - Evans Cycles, to buy a pump, puncture outfit, bottle cage and pannier rack. They were sold them but the people at Evans said they didn't have time to fit them, and said the the cage bolts looked too rusty to undo (took me less than 20 seconds!)
The girls were told by a friend to come to our workshop for some help. There were loads of problems such as loose headset, very rusty brake cables, worn brake pads. We managed to sort most of their problems out and send them on their way (directing them to a good LBS for a few more essentials such as spare tubes and cables) but felt very bad about the treatment they'd received from two different bike companies. If they'd come to us in the first place they'd have had suitable tourers, with panniers and cages at no cost, and a 3 month guarantee.
It doesn't reflect well on the trade in general nor on the service to visitors to Wales.
I worry a bit about how they're going to get on - especially as they thought the coastal route around Wales is going to be quite flat , with most of the hills inland. They were optimistically aiming to get to the Gower Peninsula by yesterday evening, but I advised them to take the train for the first 40 miles. But I've a feeling that with their enthusiasm they'll do it, even with a few mishaps along the way. Let's hope the weather keeps up for them.
Last edited by Gerryattrick; 07-24-13 at 08:49 AM.
#2
Senior Member
One can take pride in his or her work, and rest at night knowing he or she did his or her very best - or not.
__________________
Momento mori, amor fati.
Momento mori, amor fati.
#4
Senior Member
Wales? Evans Cycles? I'll be sure to avoid them when I come to visit and look up the history of my Welsh ancestors.
#5
Senior Member
Join Date: Jun 2008
Location: Far, Far Northern California
Posts: 2,873
Bikes: 1997 Specialized M2Pro
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
#6
Seat Sniffer
Join Date: Sep 2007
Location: SoCal
Posts: 5,630
Bikes: Serotta Legend Ti; 2006 Schwinn Fastback Pro and 1996 Colnago Decor Super C96; 2003 Univega Alpina 700; 2000 Schwinn Super Sport
Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 945 Post(s)
Liked 1,985 Times
in
569 Posts
Good on you for helping them out. Pretty crappy for the shop to throw them to the wolves like that.
__________________
Proud parent of a happy inner child ...
Proud parent of a happy inner child ...
#7
Beicwyr Hapus
Thread Starter
They also said they'd donate the bikes to us on their return.
And no, not the popular German stereotype, both had black hair!
#8
Banned
Guess Evans went Chain-store.. only visited the London store in 1988.
FWIW, I see people out on all sorts of bikes, headed down the Oregon Coast. having a good time..
wasnt there , they may hve wanted cheap so got some as-is trade ins ..
hard to chase away all those Magnas that the seller wants to get rid of for a few bucks..
FWIW, I see people out on all sorts of bikes, headed down the Oregon Coast. having a good time..
wasnt there , they may hve wanted cheap so got some as-is trade ins ..
hard to chase away all those Magnas that the seller wants to get rid of for a few bucks..
#9
Senior Member
Join Date: Jan 2010
Location: San Diego
Posts: 1,046
Bikes: 1989 Schwinn World Sport. 1994 Diamond Back Response Elite MTB. 1964 Schwinn Typhoon. 1974 Bridgestone Sprinter, 2015 Scott Sub 10 Citybike.
Mentioned: 17 Post(s)
Tagged: 0 Thread(s)
Quoted: 1688 Post(s)
Liked 84 Times
in
37 Posts
An unscrupulous person sold my son-in law a cheap, overweight imitation of a dual suspension mountain bike for $100. I guess the no-name piece of garbage looked like real bike. Then he asked me to "make the brakes work" for him. It was damn hard to tell him that it would cost way more to make the brakes work than the pile of crap was worth. I hope he will let me help with his next purchase.
#10
Senior Member
An unscrupulous person sold my son-in law a cheap, overweight imitation of a dual suspension mountain bike for $100. I guess the no-name piece of garbage looked like real bike. Then he asked me to "make the brakes work" for him. It was damn hard to tell him that it would cost way more to make the brakes work than the pile of crap was worth. I hope he will let me help with his next purchase.
I've been to Evans Cycles in London, too. It wasn't the friendliest bike shop experience I've had, but it was far from the worst.
It might also be useful to get the story from the dealer and Evans Cycles before condemning them entirely, though.
Last edited by Rowan; 07-24-13 at 07:44 PM.
#11
Banned
An unscrupulous person sold my son-in law a cheap, overweight imitation of a dual suspension mountain bike for $100.
A proper dual suspension mountain bikes are over 10X that price.
* Scruples are eliminated at the highest levels , all others just do what they are told.
#12
Senior Member
Join Date: Jan 2010
Location: San Diego
Posts: 1,046
Bikes: 1989 Schwinn World Sport. 1994 Diamond Back Response Elite MTB. 1964 Schwinn Typhoon. 1974 Bridgestone Sprinter, 2015 Scott Sub 10 Citybike.
Mentioned: 17 Post(s)
Tagged: 0 Thread(s)
Quoted: 1688 Post(s)
Liked 84 Times
in
37 Posts
It was way worse, it was a used and abused Walmart bike. Some moron drilled a hole in the frame to mount a kickstand, put a 7 speed cassette on an 8 speed bike, and put a 700x25 road bike tube in the front tire. It was a complete disaster. All 50 pounds of it.
#13
Banned
Join Date: Jun 2009
Posts: 4,788
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 2 Times
in
2 Posts
Pretty much this. I build Walmart crap all day, and I make SURE it's as good as it's gonna get before it leaves my workstand. I also know that things will show up in the first couple weeks' use; I just wish these clowns would give me a chance to fix 'em before they just return them (for example, for a flat tire THEY caused!). It MIGHT, in the example I cited, cost them the price of a tube, but labor is free, as are replacement parts for 90 days, unless they really TRASH the thing.
#14
Senior Member
It does lead to the question: Why did your son-in-law buy it?
#15
Senior Member
Join Date: Mar 2006
Location: Montgomery County, Pennsylvania
Posts: 6,489
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 6 Times
in
2 Posts
I have a friend who pretty much trusts everyone. Sometimes he gets taken advantage of. His view is that it will eventually all work out. He says he'd rather be trusting and foolish than cynical. He's 82 years old and happy. It may not be entirely youth at play with these young women. Perhaps they just believe, as does my friend, that it will all work itself out.
__________________
A conclusion is the place where you got tired of thinking. - S. Wright
Favorite rides in the stable: Indy Fab CJ Ti - Colnago MXL - S-Works Roubaix - Habanero Team Issue - Jamis Eclipse carbon/831
A conclusion is the place where you got tired of thinking. - S. Wright
Favorite rides in the stable: Indy Fab CJ Ti - Colnago MXL - S-Works Roubaix - Habanero Team Issue - Jamis Eclipse carbon/831
#16
Senior Member
Join Date: Jan 2010
Location: San Diego
Posts: 1,046
Bikes: 1989 Schwinn World Sport. 1994 Diamond Back Response Elite MTB. 1964 Schwinn Typhoon. 1974 Bridgestone Sprinter, 2015 Scott Sub 10 Citybike.
Mentioned: 17 Post(s)
Tagged: 0 Thread(s)
Quoted: 1688 Post(s)
Liked 84 Times
in
37 Posts
#17
Beicwyr Hapus
Thread Starter
I am sort of with you on this one. Even though they might only ride on vacation, they should perhaps know better, considering bikes are a bit more common in Germany than in some other places.
I've been to Evans Cycles in London, too. It wasn't the friendliest bike shop experience I've had, but it was far from the worst.
It might also be useful to get the story from the dealer and Evans Cycles before condemning them entirely, though.
I've been to Evans Cycles in London, too. It wasn't the friendliest bike shop experience I've had, but it was far from the worst.
It might also be useful to get the story from the dealer and Evans Cycles before condemning them entirely, though.
You're right of course. They were complete idiots who should know more about bikes and therefore deserved poor service and being sold unsuitable bikes. That'll teach them.
I didn't say Evans Cycles are the worst store in the UK (I too have bought stuff from them and never mentioned the London store in my post btw), just that the customer service was poor on this occasion. I apologise for not detailing the girls' experience in the shop in full, boring detail and for not inviting Evans and the used bike dealer to give rebuttal evidence. Lesson learned!
Bloody tourists!!
#18
Senior Member
You're right of course. They were complete idiots who should know more about bikes and therefore deserved poor service and being sold unsuitable bikes. That'll teach them.
I didn't say Evans Cycles are the worst store in the UK (I too have bought stuff from them and never mentioned the London store in my post btw), just that the customer service was poor on this occasion. I apologise for not detailing the girls' experience in the shop in full, boring detail and for not inviting Evans and the used bike dealer to give rebuttal evidence. Lesson learned!
Bloody tourists!!
I didn't say Evans Cycles are the worst store in the UK (I too have bought stuff from them and never mentioned the London store in my post btw), just that the customer service was poor on this occasion. I apologise for not detailing the girls' experience in the shop in full, boring detail and for not inviting Evans and the used bike dealer to give rebuttal evidence. Lesson learned!
Bloody tourists!!
Try to remember that there are two sides to every story. You've presented one in a fashion that condemns several, including one by name, without an opportunity for reply.
By the way, when did "Buyer Beware" go out of fashion?