Well, considering it's all official, you shouldn't be paying return shipping on their transgression. I'd argue that point,...or contact Dahon directly. This is rediculous,...you did nothing to deserve this crap.

If you go to Dahon world website (second link) you provided and if you choose Dahon Mariner D8 and click "Buy" it will transfer you to the website I provided (first link in your post).
Sorry, but again, IT IS official Dahon USA store, there is no confusion here.

OMG, the secure Dahon world website is then taking you to a non-secure website with a shopping cart? For a direct online sales platform? I'm stunned.

It becomes https when I login to my account there. So it's probably secured at that level.

Maybe so, but if I see a website that has a shopping cart and is not secured entirely, I'm a little bit leery. Like they don't want to spend the $ on the SSL certificate. I can understand this mentality for a small business where resources might be meager, but not for a major international company.

Speak to the Credit Card company.

There was never ever an executed contract!

I agree. You were purchasing a new item, NOT A USED/RETURNED piece of garbage. This is unacceptable,...

Shipper, Fed Ex/UPS/DHL etc contacted?

was this repacked by seller, or the original packing done @ Mr Hon's Factory in China.. ?

Alright, an update - the seller informed me that a bike will be replaced with a new one free of charge for me, including shipping. It looks like an unfortunate accident and hopefully it all will be resolved soon.

Unfortunate event, but avoidable.

I would love to see pics of your new bike when it arrives. I'm hoping for the best! :popcorn

Hi there and sorry to hear about your experience. Unfortunately this time some second hand bike was shipped out to the consumer which of course should never happen. Sometimes bikes get returned to sellers for transport damage or other reasons. Happily this has been resolved and the seller has agreed to pay the return freight and send out a new bike which should arrive in perfect shape as usual. These returned bikes are sold under “garage” sale, or “special” sale from some sellers and offer a great way to save some money on an almost perfect bike, with small cosmetic problems which should be fully disclosed of course.

We want to confirm that DAHON USA only sells to dealers, no direct sales. Website sales are offered to authorized dealers to fulfill the order. If more than one dealer wants to fulfill the order the closest one to the buyer will get the order.

And also that all DAHON bikes are fully warrantied. Please don't hesitate to contact your original seller in any case like this, and if there is still some confusion, find our contact details on the website and get in touch. All the best!

I just want to know if there's any way to get an old Dahon Curve XL. That bike was perfect for me,...small fold, 7 speed IGH, beautiful design.

To update this story - I received a new Dahon Mariner D8 this weekend.

This time it was actually a 2019 model, some parts even looked different. No scratches and everything finally worked. I took it to the LBS for adjustments before riding it, it was $70 more, but after all, I already waited for two weeks, so whatever.

I also replaced default seat with my Fizik Arione, put some Mr.Tuffy liners on those tubes and ordered Ergon GP3 grips as stock ones are very slippery.

I had a chance to test ride it all over NYC this weekend, Prospect Park, Rockaway beach, commute to Midtown etc, did around 40-50 miles in total. I should say it performs really well, it's also very fast, I don't go "slower" than regular bikes next to me. I plan to make 20 miles a day on it and I hope it doesn't fall apart in few months from all those nasty NYC bumps and pitholes you hit all the time.

Taking it to subway though is not ideal. It's not clear at all how to carry it. I don't know if holding by the seat is actually ok, putting so much pressure on a seatpost /seat bolt. I also wasn't sure if I can roll it around while folded, I would need to crouch in order to do that. So I kinda carried it swapping hands grabbing it here and there, which of course puts dirt and dust on my pants and is pretty exhausting - it's 30lbs hitting you leg all the time.

Rolling it around while holding on an extended seatpost doesn't work either, pedals/handlebas hit the ground, wheels are not evenly leveled, it's pain in the ass. I will probably avoid folding it as much as I can, only when I need to bring it inside and leave, not carry it around.