Danny1976

I just purchased two new 2022 Campo model for $329 from the zizzo website and a 2022 Campo refurbished. The refurbished one came with the Shimano Revo shifter and derailleur. The second bike arrived, but it had the the Microshift shifter and derailleur. The third new bike gets delivered tomorrow.


All their bikes are listed online in their description that they come with Shimano shifters and derailleur. If you get the bike with something else it's kind of disappointed, because you feel like you didn't get what you paid for. I know Microshift are close to Shimano in quality, but from what I have read so far.... Shimano are still better.


Zizzo explained "The reason for the Microshift shifter and derailleur is due to the widespread bike supply chain issues suffered mild pandemic (we could not get Shimano at the time of production.)

At the time the higher grade and more expensive alternate Microshift components were available and opted to use them for the production"


The part that I felt was an insult was trying to say they replaced higher grade and more expensive. What do you guys think about this? Should they give me some type of discount for this replacement?

Sardines

Unfortunately, the supply issues will be with us for a year at least. The point is that IF that company didn't state buyers would be getting "different" parts as a result of these issues, then it's on them legally. IF it is stated somewhere in the purchase process and you didn't read the fine print, then unfortunately it's on you. The supplies issue have also increased costs... I remember when stuff was 20-30% cheaper in 2019. So if they maintained prices, the microshift components probably cost as much as Shimano did before the supply issues. I realize it sucks to be a consumer in these times, but no one is having fun except the ultrarich.

Reddleman

Shimano Tourney vs Microshift M21 or M26? A bit like comparing McDonald’s to Burger King surely? I wouldn’t imagine there’s any real difference in quality between the two firms products at this level. Of course, if you’ve got a better Microshift setup installed on your Zizzos then that’ll be an upgrade, so just because it’s not Shimano I wouldn’t dismiss it straight away. If you’ve got an 8 speed setup with a cassette hub, not a freewheel hub, then that’s definitely an upgrade.

Mind you, supply lines are cooked these days…

Pinigis 

Yes, the supply chain problems are real, but you lucked out. The Microshift components are better than the Shimano Tourney line. Shimano has great name recognition, but the Tourney line is entry-level equipment.

Danny1976

The company did not state that replacement in any of the bike listings on the website anywhere. They said they replaced the parts with higher grade and more expensive parts. They did reply with something, but if you look at...... its under the warranty section. That statement is in regards to a warranty repair or exchange that could be replaced with something else. My thought is that.... lets say that multiple parts were not available due to the supply chain. Then you get a completely different bike and then they tell you they are better and more expensive parts. I checked online and Shimano are still more expensive than Microshift. There is nothing on the website explaining that bikes will be arriving with Microshift. Here is what they said:

The Microshift and Shimano shifters are equivalents. We would not be able to approve a discount. Please note page 26 of your 2022 Campo Owners Manual, "The consumer should be aware that bicycle specifications may be subject to change without notice." View Online Manual Here : Cant copy links here in the forum yet. here is what it says in the warranty section:

All warranty claims must include proof of purchase the bicycle, photos of the complete bicycle condition, serial number, detailed photos or videos of the
component in question, and bike registration.
All warranty claims are subject to assessment by ZiZZO Bicycles.
All warranty claims must be approved prior to the completion of any work.
All reimbursements for repairs are limited to what is approved by ZiZZO and given prior written authorization (or email).
Warranty replacement will not be given for components not returned (if requested).
The consumer should be aware that bicycle specifications may be subject to change without notice.


Microshift Twist Shift Triple 3 x 7 speed Shifter Set DS85-7
Microshift M21 Rear Derailleur - 67 Speed Short Cage Black
vs
SHIMANO 587509 RevoShift 7 Speed Right Twist Shifter
SHIMANO TOURNEY RD-TY300 6/7SP REAR DERAILLEUR

Danny1976

Do you think this would be an equivalent replacement?

Microshift Twist Shift Triple 3 x 7 speed Shifter Set DS85-7
Microshift M21 Rear Derailleur - 67 Speed Short Cage Black
vs
SHIMANO 587509 RevoShift 7 Speed Right Twist Shifter
SHIMANO TOURNEY RD-TY300 6/7SP REAR DERAILLEUR

Danny1976

The Tourney are an entry line, but isn't the Microshift model also an entry line?

Microshift Twist Shift Triple 3 x 7 speed Shifter Set DS85-7
Microshift M21 Rear Derailleur - 67 Speed Short Cage Black
vs
SHIMANO 587509 RevoShift 7 Speed Right Twist Shifter
SHIMANO TOURNEY RD-TY300 6/7SP REAR DERAILLEUR

Danny1976

I can't post pictures or links here until I have more then 10 replies. I can't post a link to their manual or pictures of the shifters and derailleurs.

Pinigis 

I would compare the Microshift components to the Acera line from Shimano, not entry-level.

Sardines

Yes all manufacturers will say specs are subject to change, for just such reasons. I think it's kinda stupid to put that notice in the manual but not on the info page. It's prepurchase information and not a post-purchase bombshell. I'd return it. If you are in the US, and paid with a credit card, the card can intervene and take the product back. I personally would call the card and let them deal with a return. I pay by Amex for that reason.

Reddleman

Yes, I would. With entry level kit like this there’s no real difference, and Microshift components up to at least their mid-level ranges are in my experience are good enough. I’ve happily replaced Shimano Claris components with Microshift Advent, which was definitely an upgrade. No need to be a groupset snob until you’re at a point where you’re using at least Shimano 105 or LX IMHO.

If you think you can get another bike quickly and easily with the advertised specifications despite the current supply issues and you reckon with the consumer rights law where you live you’ve got a claim, sure go and get another one, but it may be a lot of hassle for no real gain once you get on the road.

Danny1976

For some reason besides the brand name.... The Shimano looks better quality. I was just caught by surprised, that I ordered 3 Zizzo 2022 Campo bikes and one came with Microshift. To me $330 a bike is a big expense and you want everything that you paid for. My question is.... If Microshift is the same quality or even better than Shimano and cost less or the same, why wouldn't Zizzo put it on their top brands? They claim Microshift was a more costly replacement.... but when I looked online it was actually cost a little less. I am new at this and I just want to make sure I am getting what I paid for. If its a better upgraded replacement I am good... But if its a lesser value or quality that is what I am trying to confirm from someone who know more than me about bikes.

Microshift Twist Shift Triple 3 x 7 speed Shifter Set DS85-7
Microshift M21 Rear Derailleur - 67 Speed Short Cage Black
vs
SHIMANO 587509 RevoShift 7 Speed Right Twist Shifter
SHIMANO TOURNEY RD-TY300 6/7SP REAR DERAILLEUR

Pinigis 

Name recognition, plain and simple. Most people recognize the Shimano name, and most don't know Microshift.

Sardines

Well, I understand you are upset about the change, and if you're not happy, send the bikes back. A few people have told you the Microshift are equivalent or higher tier. More expensive doesn't mean higher quality necessarily.

sslonkosky

Brian of I Bike Unfolded says he’s had Shimano Tourney derailleurs on two different bikes (one a Zizzo Forte) and he really dislikes them because they will frequently upshift and downshift. His Zizzo Urbano came with a Shimano Altus which doesn’t have that problem.

See his comments at about 12:33
He replaced the Tourney with a $20 Microshift derailleur (M36L). He said he threw away the “junky Tourney derailleur.” See at about 12:53
I don’t have a Zizzo, but have a 2020 Downtube Nova with a Microshift derailleur (I’m not sure which one) and haven’t really had any problems with it. Yan Lyansky explains why he uses Microshift drivetrains on his bikes, basically that you get better quality for a lower price. He still uses Shimano Alfine for internally geared hub bikes. I have the Downtube 8H which I like a lot. https://www.downtube.com/pages/inside-information-about-warranty-coverage/

Did you notice any difference in shifting between the bikes you received?

Danny1976

Thank you very much for the reply. The videos were great and explained everything very well. I guess its basically all the same when they are low end parts. I am not a hard core cyclist, just got some bikes to ride with the family on the trail. I was questioning the replacement part, because some companies are know for trying to save a buck and put lower end parts. You order 3 bikes and one is different.... You are like what happened here? DId I get cheaped out? From watching the video, I guess its all good.

Thanks to everyone here who shared their knowledge.... I really appreciated. I haven't taken the bikes out yet for spin, but I have no doubt the bikes will ride well.