Nashbar and Credit Card Fraud
#1
Car free since 1995
Thread Starter
Join Date: Sep 2006
Location: NYC
Posts: 1,050
Bikes: M5 Carbon High Racer, Trek Emonda SL6
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Likes: 0
Liked 10 Times
in
6 Posts
Nashbar and Credit Card Fraud
Hi all--Sorry if this is a duplicate post. I'm now on a recumbent, so I haven't been posting. In case you didn't know...
https://www.bentrideronline.com/messa...ad.php?t=51496
https://www.bentrideronline.com/messa...ad.php?t=51496
#2
Senior Member
Join Date: Aug 2005
Location: Vancouver, Washington and Ocean Shores, Washington, USA
Posts: 1,319
Bikes: 2 - 2007 Custom Bike Fridays, 2 - 2009 Bike Friday Pocket 8's, Gravity 29'er SS, 2 - 8-spd Windsor City Bikes, 1973 Raleigh 20 & a 1964 Schwinn Tiger
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
We also had our CC canceled last month due to fraudulent charges. It appears had my name and cell phone number. We found out about it when the checker at our local grocery store said our card authorization wouldn't go through.
As many seniors do, we live our life on credit - when we run out of it we will simply have our last glass of wine and walk into the ocean. I had hoped that it was going to a bit longer, but the checker gave us a real wake-up call.
I had recently shopped at the Nashbar site and deduced that it might be the problem, but from what the referenced web site describes, it was likely previous purchases from their website since the theft apparently happened in Dec 2008.
In our case, the "thieves" were not all that smart. They placed six orders for diet pills and had them sent to us!!! They even ordered something from China; more pills I think - we refused the mail delivery. They did change my name on one of the orders. The only items they ordered that we didn't receive were two sets of business cards.
The biggest pain was re-directing all our 'auto-pays' to the new card, or to an alternate card, since some of the payments were due in a day or two. Based on this experience, we will not be ordering anything online in the future. That's unfortunate because some items are just not available in the local bike stores.
ADD: I have received zero info from Nashbar regarding this problem.
As many seniors do, we live our life on credit - when we run out of it we will simply have our last glass of wine and walk into the ocean. I had hoped that it was going to a bit longer, but the checker gave us a real wake-up call.
I had recently shopped at the Nashbar site and deduced that it might be the problem, but from what the referenced web site describes, it was likely previous purchases from their website since the theft apparently happened in Dec 2008.
In our case, the "thieves" were not all that smart. They placed six orders for diet pills and had them sent to us!!! They even ordered something from China; more pills I think - we refused the mail delivery. They did change my name on one of the orders. The only items they ordered that we didn't receive were two sets of business cards.
The biggest pain was re-directing all our 'auto-pays' to the new card, or to an alternate card, since some of the payments were due in a day or two. Based on this experience, we will not be ordering anything online in the future. That's unfortunate because some items are just not available in the local bike stores.
ADD: I have received zero info from Nashbar regarding this problem.
Last edited by Foldable Two; 07-21-09 at 01:35 PM.
#3
Professional Fuss-Budget
That message board is down.
If you're saying that "zomg someone who used Nashbar got their credit card # stolen," that kind of thing happens all the time. I haven't ordered from Nashbar in months, yet two of my cc's got compromised. Usually it's the cc processor (which aggregates millions of numbers) that gets nailed rather than the store.
If you're saying that "zomg someone who used Nashbar got their credit card # stolen," that kind of thing happens all the time. I haven't ordered from Nashbar in months, yet two of my cc's got compromised. Usually it's the cc processor (which aggregates millions of numbers) that gets nailed rather than the store.
#4
Senior Member
Join Date: Aug 2005
Location: Vancouver, Washington and Ocean Shores, Washington, USA
Posts: 1,319
Bikes: 2 - 2007 Custom Bike Fridays, 2 - 2009 Bike Friday Pocket 8's, Gravity 29'er SS, 2 - 8-spd Windsor City Bikes, 1973 Raleigh 20 & a 1964 Schwinn Tiger
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
On the currently 'down' Bent website, two folks mentioned that their CC's had been hit for airplane tickets to the Middle East. Our account got off easy.
#6
Senior Member
Join Date: Jul 2009
Location: Alberta,Canada.
Posts: 800
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
First sorry to hear about all this.May i make a suggestion?
I have a seperate card just for internet ordering,very low limit so they dont get much if something like this happens.
I have a seperate card just for internet ordering,very low limit so they dont get much if something like this happens.
#7
Eschew Obfuscation
Join Date: Aug 2005
Location: San Francisco Bay Area
Posts: 3,845
Bikes: 2005 Fuji Professional, 2002 Lemond Zurich, Folders - Strida, Merc, Dahon, Downtube, Recumbent folder
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
I just got a letter from Nashbar's CEO describing that their systems had been hacked and credit card info stolen. The first intrusions happened in Dec. 08. They didn't find out until May 09. They notified their customers in July 09. Very very poor IT security procedures, if you ask me. I have zero confidence in doing business with them now.
__________________
#8
Senior Member
Join Date: Aug 2005
Location: Vancouver, Washington and Ocean Shores, Washington, USA
Posts: 1,319
Bikes: 2 - 2007 Custom Bike Fridays, 2 - 2009 Bike Friday Pocket 8's, Gravity 29'er SS, 2 - 8-spd Windsor City Bikes, 1973 Raleigh 20 & a 1964 Schwinn Tiger
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Have to agree. I didn't get a letter from Nashbar until this Monday 7/27!!!
Sounds like they were slow to react to user complaints, slow to find out what was going on and VERY slow to inform their customer base. Definitely a defensive strategy (containment) - like many politicians seem to use.
I do like the idea of using one credit card specifically for Internet purchases - will likely institute that action. Sometimes, things I desire to purchase are available only online. Don't want to give up that convenience.
Lou
Sounds like they were slow to react to user complaints, slow to find out what was going on and VERY slow to inform their customer base. Definitely a defensive strategy (containment) - like many politicians seem to use.
I do like the idea of using one credit card specifically for Internet purchases - will likely institute that action. Sometimes, things I desire to purchase are available only online. Don't want to give up that convenience.
Lou
#9
Senior Member
Join Date: Dec 2008
Posts: 1,821
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
That's how I have done all my online purchases in the last 7 years.
Kam