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Aol - Help

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Old 04-22-05, 05:52 PM
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DnvrFox
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Aol - Help

Okay, I know it is popular to hate AOL and anyone that uses AOL.

Up until now, they have served me pretty well.

I have 7 user names, and web sites for four of those user names. I have lots of folks who know and use my address, and my wife's address. In other words, we are pretty much into the infrastructure of AOL. I like being able to dialup pretty much no matter where we travel. I am totally on dialup.

So, the current story:

Two days ago, I went to update a web page (my senior bicycling/walking group reads it for our schedule) and got an error code "Permission denied (disk quota)".

Okay, I knew I had about 2.8 mb on the AOL server for this user name, and all the AOL help screens said I could only have 2 mb, so I deleted all the files from the AOL server, reworked the web page by compressing graphics a bit more, and prepared to upolad my new and skinnier web page. So, my directory at AOL is empty, and I hit the FTP file transfer button on my WS_FTPLE progfram, and, BINGO, the same error message: "Permission denied (disk quota)". And this happened on all three of my computers. However, I could upload files on any of the 3 other web page user names.

So, I found - what a job - the phone number for technical assistance, tried to talk with a computer, then got an Indian-accented tech rep (are there any other)?

Of course, they have to try everything with my commputer before they will believe that anything might be wrong at AOL. Finally, after wasting both of our times for an hour or so, he consluded what I already knew - AOL had a problem.

Also, I learned that I had 20 mb of AOL disk storage space per user name, rahter than the 2 mb on the "help??" screens at AOL. "The 'HELP' screens at AOL had not yet been updated."

Okay, nothing was fixed. This morning I still could not upload to that user name. I then got on the "Live Help" which is an absolute misnomer, as all you get at first is a computer program designed to give you the standard answers based upon the context of what you write, which once again had them want me to fix my computer, rather than AOL's. I learned that if all you type is nonsense, you eventually get a real person.

So, once again, we went through the song and dance about my computer, and finally he/she admitted that there was a server error at AOL, and it would be reported to someone higher.

Nothing happened. Still could not upload. GHowever, I could save and pring the entire interactions, which I did.

So, got on the "Live Help" again, and by this time, I learned that if you continuously put in the previous interaction reference number, you get a live human right away, and we went through the whole thing one more time.

Nothing has happened.

Did it one more time, each time I have to explain the entire thing to the new tecchie, as they seem unable to comprehend what has happened previously.

Nothing happened. Still can't upload.

So, I managed to get the Customer Service at the Headquarters in Virginia and explained everything to her. She promised she would refer to a special help unit in Arizona.

Still can't upload.

SO, I found the number of the CEO in Virginia - that is some trick - and left a message in his voice boc. Still can't upload.

So, I faxed all six pages of interactions with AOL on their "Live Help" screens to a fax number I found on the internet - still can't upload.

I know nothing about DSL, have two computers with Etherlink? and an old one with modem. Never used the Etherlink.

Don't know about wiring house for two of three computers, using phone lines, etc.

HELP - any thoughts?

Last edited by DnvrFox; 04-22-05 at 06:25 PM.
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Old 04-22-05, 08:36 PM
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That is why so many of us hate AOL...well part of it. That's not to say they're entirely bad, but pretty close.

There are plenty of places out there who will host web sites for cheap or even free. Probably the biggest is Geocities. Check them out. You can also Google "free web hosting," but be sure to read any user agreements before signing up and sending the new address (assuming you don't have your own "mysite.com" or whatever domain name) to all your buddies, because some of them are even worse than AOL.

DSL isn't too complicated. Typically you have them hook up a connection, they rent or sell you a DSL modem, and you plug into it with an ethernet connection (the fat phone jack looking thing on the back of your computer). I believe Linksys, Netgear, and the like all make DSL routers with wireless, which is one way to simplify getting internet to all the computers in your house. Cable internet works basically the same way. The three big advantages are that they're always connected, you can have multiple computers using the connection at the same time, and they're way faster. The major drawbacks are they cost 2-3 times as much and you'll have to find someone to freeload off of when you travel.

Wires are a more stable and secure way to connect all your computers in the house. If they're not far apart, just run the cables neatly along the baseboard. If you're a handyman, installing jacks and running the wires behind the walls is neater, more permanent, and should add a little value to the house. It's a lot more work though, and would cost a little more than just a wireless router.
The CEO? Dang. Well done.
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Old 04-22-05, 10:18 PM
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Cable internet works basically the same way. The three big advantages are that they're always connected, you can have multiple computers using the connection at the same time, and they're way faster. The major drawbacks are they cost 2-3 times as much and you'll have to find someone to freeload off of when you travel.
Thanks for the feedback.

Unfortunately, one of my friends decided to drop AOL and try Netscape and the experience was so horrifying he stayed with them only a couple of days and then returned to AOL!

Here are his comments:

Sent you a note a few days ago that I was switching to Netscape. What a mistake. Slow, awkward to navigate, cut me off several times, etc.

SO I am staying with AOL. Sorry for any inconvenience.
Which makes me leary of any changes!

Perhaps they are all awful.

Oh, I still can't upload files to mt username on AOL's Directory.

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Old 04-22-05, 10:54 PM
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Earthlink's been good to me for a while. Almost as big as AOL, but they aren't as picky about using their software, and the support is helpful. You get 8 accounts with 10mb or so, but I decided to buy hosting and a domain name for myself instead of using that.
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Old 04-22-05, 10:55 PM
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Try calling them again and asking them to nuke all the webpage files for that username's directory for you. If they can't do this...then it may seriously be a good time to find another provider, or just get a webhost for your personal pages...given that's just more money...but really I don't see AOL moving very quickly on this one.
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Old 04-23-05, 05:41 AM
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Originally Posted by catatonic
Try calling them again and asking them to nuke all the webpage files for that username's directory for you. If they can't do this...then it may seriously be a good time to find another provider, or just get a webhost for your personal pages...given that's just more money...but really I don't see AOL moving very quickly on this one.
I have already asked them to "reset" the directory, which I would assume is about the same as your suggestion.

They have had me "cancel" and then "restore" my user name, all to no avail.

The problem is you can not get to anyone with any "real" knowledge. You get a so-called technician who operates off of a computer program with standard answers.

Well, time to leave a voice message in the CEO's mailbox one more time!
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Old 04-23-05, 05:54 AM
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Well, I just got "hung up" on by a computer!

Here is the session:
Welcome DnvrFox ...
Connecting to server. Please wait...
Connected to tech-a.mhi.aol.com
AOLTechRML has joined this session!
Hello, Denver. Welcome to Live Technical Support. My name is Roland.
DnvrFox stated the question or problem as: Reference Session ID's 7457241; 7462037 and 7462462, AOL has not yet fixed the problem. It has been three days now..
Are you signed on with the same computer that you need assistance with?
You say, Reference Session ID's 7457241; 7462037 and 7462462, AOL has not yet fixed the problem. It has been three days now. This is ID 7466753
AOLTechRML says, What was the original problem the other consultant was assisting you with?
You say, Please read Reference Session ID's 7457241; 7462037 and 7462462,

AOLTechRML has left this session!

The session has ended!

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Old 04-23-05, 06:03 AM
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Well, they have now apparently disallowed me from "live help" as each time I try to log into live help I get the following message


Web Site Not Responding

The web site you have requested may be experiencing technical difficulties due to a busy or broken server.

Please try again by clicking the Reload icon on your navigation bar or, if that doesn't work, you may want to return to the site at a later time.

502 Connection Hangup
I am beginning to learn just why folks hate AOL!

I get the same response no matter which user name I use. Is there a message for me there somewhere?

I guess for now that I am going to try to give earthlink a call.

This is impossible.

[EDIT]

Okay, I finally got through to someone online who seemed to be more than a parrot, and he gave me instructions for resetting my AOL user directory, which I did. He says it will take 24 hours to show up, and "seemed" to be a bit more competent than the others.

Here's hoping!

[EDIT]

Earthlink has a $9.95/month startup special. I think I will give it a try. For the $60, I may be able to save some frustration. I have spent about 6 hours with AOL trying to get this fixed. AT $30 per hour (I work cheap) it has cost me about $180 so far in my time alone.

However, EarthLink may be as bad. Who knows?

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Old 04-23-05, 08:38 AM
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Well, it finally reset after three days, and I uploaded my web pages - why did it take so long?
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Old 04-23-05, 01:38 PM
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prolly just morons behind the helm over there.


I used to work for a "mega-corp", and it pretty much sucks...they make sure nobody has enough power to do much of anything, for fear of them screwing over the company, so in essence it takes an entire dpt to do much of anything beyond words.
For example, the section I worked (electronics manufacturing)..the techs could not debug the tests, all tehy could do was run it and see if it passed/failed...another tech could debug, but not test....and a third could do component level tests but not any of the other....and it's not a unionized place, so this kind of crap is not understandable..

That's just how the managers think it should be done to cover their own butts.
This is why I hate large corporations. CYA to them is greater than doing the job right.
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Old 04-23-05, 03:13 PM
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Lollerrofl Aol.
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Old 04-23-05, 07:34 PM
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Glad to hear something finally got done! AOL lasted less than a month with me(back in '97). More because I was used to direct 'net access in the Army rather than anything they did. Although I didn't care too much for how they try so hard to keep you as a customer-wouldn't really take "no" for an answer. I had to tell them I moved and left the computer with my Dad(who had different service).If you ever do decide to switch providers, keep in mind that DSL requires that you be within a certain service radius(unless things have changed since I had it). Your potential providers can let you know exactly how close you need to be. I think most providers have backup numbers you can call to connect when travelling or if the cable's out. I have cable now and can't see going back to dialup ever. Of course, I don't have a home phone anymore, either. Good luck.
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Old 04-25-05, 10:16 AM
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Get. Rid. Of. AOL. Now.

For what you are paying them, you can get the first tier cable internet service just about anywhere. It will be faster and you will have less BS software to install. I actually talked to a guy that was paying less for satellite service (because he was in the boondocks) than he paid for AOL.
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