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The Pump Energy Food ... Warning

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The Pump Energy Food ... Warning

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Old 04-27-05, 01:01 AM
  #1  
ultra-g
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The Pump Energy Food ... Warning

I usually get take-out from them when I'm at work.

I go to the 55th Street location (between 5th and 6th avenues)... usually pay cash there, and leave a couple bucks in their tip jar.

Yesterday I went there, ordered 2 falafel sandwiches... I was short on cash so I decided to pay with my Debit card (the one with the Visa logo so you can do credit card transactions)

Anyway, I left a $2.00 cash tip in their tip jar, the bill was $10.38, I crossed out the tip line on the credit card slip because I gave it in cash.

So tonight I checked my online bank account and there's a $12.38 charge from the Pump Energy Food on my account.

They went and gave themselves a $2.00 tip on my debit transaction that I didn't authorize.

Last time I checked... this is illegal.

I'm going in their tomorrow to speak to their manager and see what they say. It's not that I'm being cheap over $2.00, but I'm a regular customer... they did something illegal and unethical... they're losing my business (I spend about $50.00 a week there).

I'm also going to let all my co-workers know about this.

They just screwed themselves over a $2.00 tip.
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Old 04-27-05, 01:09 AM
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in general, no place that doesn't do table service should EXPECT a tip. Assembling orders is like what I do for a living (assembling electronics)...and I don't get tips period
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Old 04-27-05, 01:13 AM
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My point is that they added an extra $2.00 to my debit card transaction without my authorization. That's illegal. I know it's just $2.00, but it's the principal of it that angers me.

I have a print-out of my bank account information and my receipt from the Pump.

I'm going in there tomorrow to speak to their manager. Some one (it's not gonna be me) is going to get sh*t for this.
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Old 04-27-05, 01:16 AM
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I can see how that would piss you off.

This is like maddox's article on orbitz, if you haven't read it you should. Pretty funny stuff and poor orbitz gor screwed, all because of $95.

BTW, what is "falafel"?
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Old 04-27-05, 01:29 AM
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Time to go off on them like a Flushing lunatic.
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Old 04-27-05, 01:45 AM
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Falafel are mashed lentils, shaped into balls and fried, but Pump bakes their falafel because it's a health store.

Did I mention Pump ripped me off?
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Old 04-27-05, 04:58 AM
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I can understand what you're talking about ultra-g... 2.00, 20.00, 200.00 or 2,000,000 it's not their money. They effectively stole from you.


Unless, of course if they have a sign that states "Any order under $20, paid with a credit card will be subject to a $2 processing fee"
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Old 04-27-05, 05:53 AM
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ultra-g:

Time for you to:



off the

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Old 04-27-05, 07:07 AM
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Originally Posted by Stacey
I can understand what you're talking about ultra-g... 2.00, 20.00, 200.00 or 2,000,000 it's not their money. They effectively stole from you.


Unless, of course if they have a sign that states "Any order under $20, paid with a credit card will be subject to a $2 processing fee"
VISA prohibits this practice. They also technically prohibit merchants from imposing credit card minimums. See this link: http://www.gofso.com/Premium/LE/06_l...merchants.html Now, does this stop them from doing it? No. You can report merchants that do this and VISA will "look into it."
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Old 04-27-05, 07:54 AM
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I'm interested in hearing the results of your return trip to Pump.
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Old 04-27-05, 09:01 AM
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Originally Posted by catatonic
in general, no place that doesn't do table service should EXPECT a tip. Assembling orders is like what I do for a living (assembling electronics)...and I don't get tips period
Eveywhere I go, regardless of the type of service, there's always a tip jar on the counter. I think Dunkin' Donuts is the worst. Then again, they probably make minimum wage, so every little bit counts.

Anyway, it's not right in any sense for what they did. Stealing is stealing.
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Old 04-27-05, 04:55 PM
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Originally Posted by Raiyn
Time to go off on them like a Flushing lunatic.
ahem
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Old 04-27-05, 05:11 PM
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I understand your anger, they shouldn't do that...ever! However, you like the place, and you are a good customer, You might think about the aproach. Talking with the manager as if it was just a simple mistake, at first. That gives him a chance to fall to his knees, begging for your forgiveness and future business, I eat this routine up! If that doesn't happen, then escalate the tone and force, until the get the cops called by the business next door. A proper punishment would be to stiff them on the tip the next 3 times you go in, and tell them why you are stiffing them. Seems like just not going back does not get the message across well enough!
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Old 04-27-05, 08:38 PM
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yeah most places have a tip jar, that's all fine....but expecting a tip is different from accepting a tip

...yeah they stole, my assumption was expectiing a tip, and giving it to himself when he didnt see one on the receipt.

...if I jar a tip i put "in jar" on the tip line.
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Old 04-27-05, 09:24 PM
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My wife had something similar happen to her with a delivery order she got at work from a local restaraunt. The bill included the delivery charge and she and her co-workers tipped the driver extra in cash, but when the credit card statement came in there was an extra 5.00 added in that she didn't authorize. She called the manager with the details about the date & time and the amounts and asked him to pull his copy of the receipt to compare with hers. Turns out that either the driver or someone in the restaraunt padded the charge. Things got straightened out pretty quickly when I pointed out to the manager that what happened amounted to credit card fraud and forgery, and yes we absolutely will press charges (and have a few words with MasterCard/Visa about your Merchant Agreement to boot).
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Old 04-27-05, 09:36 PM
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We don't have tips in Australia. Makes things MUCH easier.
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Old 04-27-05, 10:22 PM
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Tips are good and bad. As Anthonaut mentioned, in Australia tips are generally not expected.

However, where is the incentive to do your job as good as you can or put that little bit extra in?

When a big tipping minor-celebrity from the US arrives in an Australian hotel, I can assure you that the staff are falling all over them for a little something extra (no, not like that... but I've heard stories ).

Recently, a hire car broke down. The young lady behind the counter was being completely unhelpful to the point of obstruction! A call to the company's central switchboard and a quick conversation with a helpful assistant quickly resolved the problem and thirty minutes of frustration at the counter.

If her service behind the counter had relied on $5 tips being thrown her way for a good job, she would soon have either a) become helpful, b) got another job.

Without the tipping expectation where is the motivation for improvement?

In a "tipping" economy, if you have drive, a good smile and sense of timing you can make a good and honest living.

Interestingly, larger cities in Australia do expect tipping at "good" restaurants.

I'll leave (small) tips wherever I received exceptional service or great value (provided it's not a "chain" store). At the market, deli, bakery, restaurant... you name it. They don't expect it and it's appreciated.

However to get back on topic - if any place I went to charged a compulsory tip or service fee without advising me I'd treat it very seriously!
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Old 04-28-05, 09:28 PM
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love falafel!

when I was in highschool (12 years ago) and vegan, I lived off falafel! It is my favorite thing.

I would be very frustrated over this. Do you have other falafel options nearby?

fried tastes way better imho, all the mid-eastern joints fry it here, the only place that bakes it is a health food place and it isn't good
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Old 04-29-05, 10:55 AM
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WOW...I would absolutely go talk to the manager. That is absurd, and as you mentioned illegal. They are stealing and that's just wrong. You can be sure they will loose more then just tips when your friends tell their friends who tell their friends that that little falafel place is "robbin" people!
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Old 05-03-05, 07:34 PM
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Hi
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Old 05-03-05, 07:39 PM
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Did you give the restaurant a chance to fix it? Why do you just assume that they are trying to steal money. Perhaps it is a mistake and if it is a mistake why create bad energy when before there was good energy. Did you follow this up? If you did and in fact it was a mistake are you going to let everyone in this forum know? How would you like it if someone said bad things about you with out first checking the facts. After all, if you spend 50 dollars a week at a restaurant what crazy restaurant would steal 2 dollars to ruin that relationship?
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Old 05-04-05, 12:20 AM
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Originally Posted by anthonaut
We don't have tips in Australia. Makes things MUCH easier.
These work !
YOU WANT A TIP ? Be good to your mother, or look left then right then left before crossing the road.

Last edited by crank'n; 05-04-05 at 12:28 AM.
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Old 05-04-05, 01:22 AM
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Originally Posted by catatonic
in general, no place that doesn't do table service should EXPECT a tip. Assembling orders is like what I do for a living (assembling electronics)...and I don't get tips period
True...and in new york I might agree...but living in a service based world (eg. resort), most places underpay staff (all staff) in that type of situation. Even bank tellers have tip jars in this town
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Old 05-04-05, 01:56 AM
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Originally Posted by Nice Please
Hi
Err this isn't real time Sparky
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