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How often do you have problems with Amazon or eBay purchases ?

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How often do you have problems with Amazon or eBay purchases ?

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Old 01-04-17, 04:57 PM
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How often do you have problems with Amazon or eBay purchases ?

It's just four days into the new year, and already I'm dealing with another screwed up order from Amazon or eBay. This time it's a vacuum listed on eBay as "new" with a 5 year warranty at what would be a great price, but in fact the box clearly shows it to be "certified refurbished" with only a 90 day warranty. Anyway, I've already requested a return for a refund, so we'll see how it goes. Last year I had to deal with items that were damaged, incorrect, missing parts or simply got lost through the convoluted shipping process that Amazon uses with "partners." Meanwhile, I've had no problems whatsoever when ordering through jet dot com or simply walking into Walmart and paying a few more bucks to get the right thing with a 90 day grace period on returns. Anyway, I just felt like venting a bit.
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I see the light at the end of the tunnel, but the tunnel keeps getting longer - me
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Old 01-04-17, 05:03 PM
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Never have issues w Amazon... don't do ebay... people seem to have issues w it.
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Old 01-04-17, 05:30 PM
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Only issues I've had with Amazon worked out ok. Got a replacement camera battery that was the wrong size and was given a refund and to keep the battery (later figured out how to add a pad to make it fit). Recently had an order that hadn't shown up well past the promised delivery. Again got an immediate refund and they didn't reinstate the charge when I emailed a week or so later and let them know the package had finally arrived.
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Old 01-04-17, 05:31 PM
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Never had any issues with either one and I buy a good amount from both.
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Old 01-04-17, 05:57 PM
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I've had good luck with Amazon, but I'm aware that a lot of what appears is not actually sold by Amazon. With stuff "fulfilled" by Amazon, Amazon has solved the problems even when they are not the actual seller. I am careful about stuff that's neither sold nor shipped by Amazon -- there is counterfeiting going on, for example.

Used to be that Ebay was more of a crap shoot than it is, but these days, Ebay sellers seem to be very concerned about getting stepped on if they misrepresent, etc. Bought quite a bit recently and only had one issue which the seller tended to right away.
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Old 01-04-17, 08:18 PM
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Amazon, never a real problem. eBay is a no-go zone for me.
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Old 01-04-17, 09:11 PM
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We've been Prime members for almost 8 years and haven't had any issues as far as I can remember.
Make sure you're buying things that are either sold by Amazon, or fulfilled by Amazon. I've never used the Amazon marketplace - perhaps this is part of your issue?

I haven't used eBay since like 2007 when I was selling old DVDs. I'm not paying overcharged shipping and taking risks from rando peoples.
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Old 01-04-17, 09:39 PM
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No problems with Amazon - I almost exclusively get things available through Amazon Prime and not 3rd party sellers. On ebay I only buy from highly rated (99.7% or better) and hardly ever had a problem.
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Old 01-04-17, 10:45 PM
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I've only bought stuff off of Amazon because I've been given Amazon GCs.

Currently awaiting delivery of latest order (12/21, shipped 12/23, due 1/3)... which turns out not to have been sold or fulfilled by Amazon
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Old 01-04-17, 11:20 PM
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Amazon is a dynamic-pricing money vacuum. BUT it takes care of buyers first. As a seller, when I make a sale, I ship the product, report the tracking number, and THEN the clock starts ticking, two weeks until I get paid. Yes, Amazon gets two weeks' float on the money, but if the buyer says "boo" there's the refund.

eBay is less regimented in some ways, but still much more favorable to buyers than sellers. As a seller, I can't even give buyers who never pay negative feedback, but if you buy something and aren't happy you'll most likely get your money back. Now, with both there's the risk of an ill-intentioned seller, but both companies can survive better with fewer sellers than they can with fewer buyers, and their policies reflect that reality. You may be unsatisfied with the product but, if so, you probably won't lose your money.
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Old 01-05-17, 01:23 AM
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No serious problems with Amazon, especially buying direct from Amazon or through their better vendors and partners.

A few years ago one shipment of cat litter or food (brands we can't get locally) didn't arrive. Amazon replaced it promptly and didn't charge us when the original order arrived a week or two later.

A couple of years ago I ordered a Versavu case for my then-new Kindle Fire HD. Each Fire is shaped slightly differently, which matters with the snug fitting Versavu cases (less critical with other cases). I received the wrong Versavu cases twice, from two different vendors (about $3 for one, around $7 for the other). Both were so low priced I didn't worry about it. One was for the old pre-HD Fire -- I just put it away in case it's ever useful. The other was for the slightly larger 2012 Fire HD -- I just used 3M Command double stick Velcro fasteners to use it with my 2014 Fire HD.

Usually I look for items sold directly by Amazon, even if the price is slightly higher. No problems with that route.

Not bad considering the many Amazon Prime orders we've received on time or earlier than expected. And I've snagged some great deals, including a two-for-one $22 price with free two-day shipping for a pair of Continental Speed Ride tires for my mountain bike.

But you do need to shop carefully with Amazon. Prices vary wildly, so price shopping can be time consuming. But their customer service is top notch, especially for Prime subscribers. They've always refunded my mom's accidental purchases of ebooks, streaming movies, etc. (she has hand tremors and often taps the wrong thing on her tablet), as long as we've filed the claim promptly and didn't actually watch the movie or read the book. Any tech issues I've had were quickly resolved via online text chat -- I've rarely needed to email or phone them, maybe once or twice over the years.

I haven't used Ebay in years, maybe since 2008 or '09. I used to sell small collectible items there but changes in fees made it uneconomical. As a buyer I was mainly interested in used camera equipment that was difficult to find locally. That was always hit or miss, because so many Ebay vendors selling older camera gear were estate buyers/resellers who didn't know much about what they were selling. So it wasn't unusual for an item listed as "minty" to be defective or missing parts. Estate sellers tended to value only the cosmetic appearance, not function.

I don't really see the point in buying some new items from mainstream retailers through Ebay -- major retailers of cameras, electronics, etc. Might as well buy directly from the stores, or through their Amazon storefronts since sometimes Amazon prices are better and offer additional buyer protections.

The main advantage to Ebay would be for buying good low priced items from China that aren't readily available in the US. But there are plenty of online retailers/wholesalers for that as well.
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Old 01-05-17, 03:45 AM
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Originally Posted by the sci guy View Post
I'm not paying overcharged shipping and taking risks from rando peoples.
You don't want to sell to me just because I like to ride centuries?

On topic, I have not had problems as a buyer on Ebay. I choose highly rated sellers.
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Old 01-05-17, 08:11 AM
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Originally Posted by chewybrian View Post
On topic, I have not had problems as a buyer on Ebay. I choose highly rated sellers.
Highly rated sellers can be members that have not sold anything for years and their ratings are all from other sellers who are no longer allowed to leave negative feedback. Then the seller starts selling again with a clean slate. I just realized that when I had my most recent problem as stated in the OP.

Update. I just received a reply from the seller who claims that a new and a refurbished item are the same thing, so it sounds like I've got a fight on my hands. Time to find out how effective the current eBay system is in resolving disputes in favor of the buyer.
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Originally Posted by Dcv View Post
I'd like to think i have as much money as brains.
I see the light at the end of the tunnel, but the tunnel keeps getting longer - me

Last edited by TejanoTrackie; 01-05-17 at 08:40 AM. Reason: spelling and update
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Old 01-05-17, 08:24 AM
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Never had a problem with amazon that couldn't be resolved.

I gave up using half.com a long time ago it was hit or miss and hard to resolve.

I don't think I've had problems with ebay either that couldn't be resolved.
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Old 01-05-17, 08:50 AM
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Originally Posted by HardyWeinberg View Post
I don't think I've had problems with ebay either that couldn't be resolved.
Were you always able to resolve them directly with the seller, or did you need to get eBay involved. I've had to file claims several times, although I have usually been able to resolve them directly. It does look like I have a problem with this seller, so it may take awhile to get a refund. My fuse is pretty short, though, so I'll be leaving negative feedback regardless of the ultimate outcome.
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Originally Posted by Dcv View Post
I'd like to think i have as much money as brains.
I see the light at the end of the tunnel, but the tunnel keeps getting longer - me
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Old 01-05-17, 09:00 AM
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I buy and sell on both amazon and ebay on an irregular basis. The very few issues I've had has been as a seller. An amazon associate drop-shipped me a wrong item one time and refunded without having to return the item. I continue to use both, with confidence.
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Old 01-05-17, 10:27 AM
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I ordered a Estwing rock pick a while back, Amazon fulfilled, and it was clearly a counterfeit, but no problem getting a real replacement quickly.

I ordered a Kovea Spider backpacking stove, Amazon fulfilled, for $46 (I had been watching price carefully, normally in $42-55 range). The Amazon product page noted that only the US version (with English labels and instructions), not Korean, was authorized to be sold in US. I got the Korean one and it also had been clearly used. I asked to replace it, but they refused saying I could only return it and buy one new. At that point the price was now at $65 and I was leaving for a backpacking trip in a day, but I said OK I'll return it. I ended up using the 'wrong' one since my older stove (MSR Whisperlite) was not repairable. In the end Amazon credited my account for the price, but has so far never asked for the wrong one back - I keep waiting for that email though, this was about 6mo ago.

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Old 01-05-17, 10:42 AM
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Originally Posted by TejanoTrackie View Post
Were you always able to resolve them directly with the seller, or did you need to get eBay involved. I've had to file claims several times, although I have usually been able to resolve them directly. It does look like I have a problem with this seller, so it may take awhile to get a refund. My fuse is pretty short, though, so I'll be leaving negative feedback regardless of the ultimate outcome.
I have never had to get ebay involved but I have always used their process, use their 'where is my stuff' or 'what did you send me' buttons so there may have been some institutional pressure in my favor... I have had a couple times on ebay where I wind up not leaving feedback (I got what I needed or my money back but wasn't thrilled with how it went) but I have never had to leave negative feedback.
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Old 01-05-17, 11:16 AM
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Originally Posted by HardyWeinberg View Post
I have never had to get ebay involved but I have always used their process, use their 'where is my stuff' or 'what did you send me' buttons so there may have been some institutional pressure in my favor... I have had a couple times on ebay where I wind up not leaving feedback (I got what I needed or my money back but wasn't thrilled with how it went) but I have never had to leave negative feedback.
Well in this case I have used the eBay 'Return this item' button, since the seller is obviously not cooperating. The reason I will leave negative feedback regardless of how this eventually plays out is to warn other buyers to avoid this seller due to his/her deceptive practices.
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Originally Posted by Dcv View Post
I'd like to think i have as much money as brains.
I see the light at the end of the tunnel, but the tunnel keeps getting longer - me
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Old 01-05-17, 11:48 AM
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Originally Posted by noisebeam View Post
I ordered a Estwing rock pick a while back, Amazon fulfilled, and it was clearly a counterfeit, but no problem getting a real replacement quickly.

I ordered a Kovea Spider backpacking stove, Amazon fulfilled, for $46 (I had been watching price carefully, normally in $42-55 range). The Amazon product page noted that only the US version (with English labels and instructions), not Korean, was authorized to be sold in US. I got the Korean one and it also had been clearly used. I asked to replace it, but they refused saying I could only return it and buy one new. At that point the price was now at $65 and I was leaving for a backpacking trip in a day, but I said OK I'll return it. I ended up using the 'wrong' one since my older stove (MSR Whisperlite) was not repairable. In the end Amazon credited my account for the price, but has so far never asked for the wrong one back - I keep waiting for that email though, this was about 6mo ago.
That's my problem with Amazon in that they won't price protect or give you a rain check if they make a mistake. In my case I ordered an electric chainsaw that was heavily discounted and had a time limited manufacturer rebate, but it got lost in shipping so they would only refund what I had paid rather than simply sending a replacement. By that time it was actually cheaper at Home Depot online, so I bought it there instead. I also had the benefit at Home Depot of 30 day price protection and 90 day returns. Yesterday, I bought a cordless stick vacuum at Walmart for the same price as Amazon without all the potential drama, and am already enjoying it instead of waiting over a week to receive it from Amazon with their slow free non-Prime shipping.
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Originally Posted by Dcv View Post
I'd like to think i have as much money as brains.
I see the light at the end of the tunnel, but the tunnel keeps getting longer - me
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Old 01-05-17, 12:01 PM
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I can't say that it has been without issues, but most haven't been that bad, overall.

Amazon.
  • Several Cancelled orders for some unexplained reason.
  • Once got a 650c "closeout" tire when I had ordered at 20". And, store didn't stock the right tire, and prices bumped up after my order.
E-Bay
  • Stuff looks better in photos than when arrived. I've become better at inspecting photos, but still make some mistakes. It is never clear if sellers are clueless, or intentionally omit details.
  • Packing. Some good, some bad, some horrible. I've had more than one item arrive unusable. I've discovered that shipping insurance is worthless. I've had a well packed piece of glass that arrived broken, and post office claimed it wasn't packed well enough (despite them selling an insurance policy on it).
  • Mixed opinions on cheap Chinese stuff. I do like the cheap bar tape... more or less. But, I've had mixed results with things like headlamps, for example wires coming loose, and very hard to repair.
  • Delays?
  • There seem to be a few Chinese fraudsters lurking in the "build kits/groupsets" section of E-Bay. I haven't seen a lot of pure fraud like that for some time, especially from China.
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Old 01-05-17, 12:12 PM
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I quit looking at ebay many years ago after loosing to bidbots at the very end of auctions a couple of times. They don't have anything I haven't been able to get elsewhere and I don't have to screw around with the auction or buy it now features.
Amazon has been much better and easier to deal with. My last purchase from Amazon was problematic due to poor design, not in fulfilling the order.
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Old 01-05-17, 12:35 PM
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Originally Posted by TejanoTrackie View Post
Well in this case I have used the eBay 'Return this item' button, since the seller is obviously not cooperating. The reason I will leave negative feedback regardless of how this eventually plays out is to warn other buyers to avoid this seller due to his/her deceptive practices.
I sell a lot of stuff on Ebay. In this case, as soon as the seller was uncooperative, you could have opened an "item not as described" case. Since it was refurbished when advertised as new, Ebay would award in your favor without any hesitation in my experience. The seller would have to refund you fully and provide return shipping if they wanted the item back.
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Old 01-05-17, 12:53 PM
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Originally Posted by kknh3 View Post
I sell a lot of stuff on Ebay. In this case, as soon as the seller was uncooperative, you could have opened an "item not as described" case. Since it was refurbished when advertised as new, Ebay would award in your favor without any hesitation in my experience. The seller would have to refund you fully and provide return shipping if they wanted the item back.
That was essentially what I did. There is a drop down menu for reasons under "Return an item," and I selected "Doesn't match description or photos." I then explained the issue and provided photos of the box where it said "Refurbished" and model number "NV400REF." After all this the seller said there was no difference, so that was my signal that I will need eBay to go after this seller. Unfortunately, eBay is making me wait until next Tuesday before they get involved, so that I can try to work things out directly with the seller, even though this is obviously hopeless.
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Originally Posted by Dcv View Post
I'd like to think i have as much money as brains.
I see the light at the end of the tunnel, but the tunnel keeps getting longer - me

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Old 01-05-17, 01:45 PM
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Originally Posted by TejanoTrackie View Post
That was essentially what I did. There is a drop down menu for reasons under "Return an item," and I selected "Doesn't match description or photos." I then explained the issue and provided photos of the box where it said "Refurbished" and model number "NV400REF." After all this the seller said there was no difference, so that was my signal that I will need eBay to go after this seller. Unfortunately, eBay is making me wait until next Tuesday before they get involved, so that I can try to work things out directly with the seller, even though this is obviously hopeless.
That was perfect. I would give the seller 1 shot to make it right. If they didn't, I would then turn it over to Ebay. I would be totally shocked if Ebay gives you any resistance at all. As a seller, I do my best to describe things accurately and completely while providing as many detailed pictures as I can. The few times I've had issues, I've made sure to take care of the customer as quickly as possible. I would guess this seller won't be around long. What did their feedback history look like?
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