Go Back  Bike Forums > The Lounge > Foo
Reload this Page >

Square Trade Warranty

Foo Off-Topic chit chat with no general subject.

Square Trade Warranty

Reply

Old 01-27-17, 09:22 AM
  #1  
Ronno6
Senior Member
Thread Starter
 
Ronno6's Avatar
 
Join Date: Nov 2010
Location: Deep South
Posts: 1,262

Bikes: Cannondale SR's and ST's from the '80's

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 284 Post(s)
Square Trade Warranty

While purchasing a new chain for my chainsaw, I was offered a 3 year warranty by Square Trade for about the same price as the chain, offering to repair, replace the chain or refund the purchase price should it fail.
The chain is a wear part on a chainsaw, expected to wear out and need periodic replacement.
How would they define "failure" of a chainsaw chain?
How in the heck can Square Trade offer a warranty on such an item?
Are they banking on most purchasers using the product so little that replacement is never requested?
Of course, as the warranty is about the same $$ as the chain (in this instance,) replacing the chain would
realize about the same gain as buying another chain, hence no advantage,really. But, if they replaced it, and the replacement chain was covered at no additional cost, then we're onto something.....

Than, there's shipping. I am not certain of the terms there. Shipping could prove to make the whole deal
non-beneficial.

Seems a bit hokey to me, especially since chainsaw chains are not serial numbered..........
I could purchase one today, then send back an old one in a year,assuming the one purchased was still usable...

I remember being offered a ST warranty on a home theater receiver which was an "As is" purchase, as it was in need of repair. Should I have purchased a warranty, then filed a claim??
Or, after repairing it, should I have filed a claim to have it broken again??

I wish they'd offer a warranty on bike chains and cassettes.....

Dunno.

Last edited by Ronno6; 01-27-17 at 09:47 AM.
Ronno6 is offline  
Reply With Quote
Old 01-27-17, 05:01 PM
  #2  
StupidlyBrave 
Chepooka
 
StupidlyBrave's Avatar
 
Join Date: Sep 2006
Location: South Central PA
Posts: 1,169

Bikes: 1990 Trek 1400 7spd; 2001 Litespeed Arenberg 10 speed

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 164 Post(s)
Chains don't wear out or break in a traditional sense, the cutting edge gets dull - especially if you throw the chain and it hits the ground. After several sharpenings, there is insufficient area to maintain an edge. Thats when they're tossed.
StupidlyBrave is offline  
Reply With Quote
Old 01-28-17, 08:14 AM
  #3  
Ronno6
Senior Member
Thread Starter
 
Ronno6's Avatar
 
Join Date: Nov 2010
Location: Deep South
Posts: 1,262

Bikes: Cannondale SR's and ST's from the '80's

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 284 Post(s)
Originally Posted by StupidlyBrave View Post
Chains don't wear out or break in a traditional sense, the cutting edge gets dull - especially if you throw the chain and it hits the ground. After several sharpenings, there is insufficient area to maintain an edge. Thats when they're tossed.
I have had a bit greater problem with the chain's drive/guide tang wearing thinner. That permits the chain to wiggle in the guide bar. It doesn't take much misalignment for the chain to totally stop cutting, as the chain canting in the bar does not present the cutting edge of the tooth to the wood. Even a sharpened chain cuts fine for 2" or so in depth, then just absolutely refuses to cut.
I have checked my chain oiler and it seems to be working........
I wonder how an extended warranty company would check? I doubt they would at all.
Anyway, it still seems improbable to warrant a wear part...
Ronno6 is offline  
Reply With Quote
Old 01-28-17, 08:20 AM
  #4  
jon c. 
Senior Member
 
Join Date: Mar 2012
Location: Tallahassee, FL
Posts: 3,589
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 913 Post(s)
Originally Posted by Ronno6 View Post
How in the heck can Square Trade offer a warranty on such an item?
Are they banking on most purchasers using the product so little that replacement is never requested?
Of course, as the warranty is about the same $$ as the chain (in this instance,) replacing the chain would
realize about the same gain as buying another chain, hence no advantage,really. But, if they replaced it, and the replacement chain was covered at no additional cost, then we're onto something.....
Given the cost of the warranty, they only lose on people who return the item more than once. If more warranty buyers don't return the chain than the number who return it twice, they'll come out way ahead.
jon c. is offline  
Reply With Quote
Old 01-28-17, 08:27 AM
  #5  
Ronno6
Senior Member
Thread Starter
 
Ronno6's Avatar
 
Join Date: Nov 2010
Location: Deep South
Posts: 1,262

Bikes: Cannondale SR's and ST's from the '80's

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 284 Post(s)
Originally Posted by jon c. View Post
Given the cost of the warranty, they only lose on people who return the item more than once. If more warranty buyers don't return the chain than the number who return it twice, they'll come out way ahead.
I just read up on their warranty.
They will replace or reimburse up to the price paid for the item: $10.99 warranty for a $11.99 chain...
If they replace, the warranty is considered fulfilled; there is NO warranty on the replacement.
So, in this instance it is a no-brainer. Waste of time and $$$$; no loss, but no gain either.

Now, I have seen the same warranty offered on 6 sharpening files..........what happens when 1 of the 6 wears out??

Geez...I need to go ride my bike more....but, it's things like this that occupy my mind while pedaling!
Ronno6 is offline  
Reply With Quote
Old 01-28-17, 08:32 AM
  #6  
jon c. 
Senior Member
 
Join Date: Mar 2012
Location: Tallahassee, FL
Posts: 3,589
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 913 Post(s)
Years ago one of the credit card companies offer to free replacement for items lost or stolen within x period when purchased on their credit card. They had to revise the offer after a short time to exclude items such as golf balls.
jon c. is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service