Go Back  Bike Forums > The Lounge > Foo
Reload this Page >

Oh the i irony...

Foo Off-Topic chit chat with no general subject.

Oh the i irony...

Reply

Old 02-16-17, 08:35 AM
  #1  
genec
genec
Thread Starter
 
genec's Avatar
 
Join Date: Sep 2004
Location: West Coast
Posts: 26,248

Bikes: custom built, sannino, beachbike, giant trance x2

Mentioned: 24 Post(s)
Tagged: 0 Thread(s)
Quoted: 5838 Post(s)
Oh the i irony...

The downfalls of a "too easy to use" interface.

Ok, right up front I have to tell you that I am a PC user, I also have unix experience... but I am not a "guru," just a CAD guy, with lots of experience.

My "rant" is about the "i" users out there... the folks that "need" a genius or a "bar" or me, to help them with their simplest little issues...

It always starts like this... that little wimper of frustration, then the hat in hand approach... "I can't get this to work... can you help me?" They ask.

"Well, I'm not an Apple guy, but let me see what I can do." I reply.

Usually it's something really simple; too many open windows, or a program they downloaded, but didn't actually install. Sometimes it's a frustrating login in a less than well designed site... or something as simple as having to read all the instructions before checking the proper boxes. Or maybe it's about figuring out which port is HDMI, and which is USB.

I see this all the time, and I am constantly invited to "lend a hand."

Oh sure, I find it ironic, and a touch funny... the "iusers" just don't get that the world is a bit bigger than their "perfect interface fashion statement toy."

It's like watching someone trying to cross the street without a walk signal... they just get stymied and freeze like a deer in headlights.

So, like a good Boy Scout, I help them cross the street.

Hey Apple, do your users a favor, build in a bit of confusion and frustration, so your iusers can get beyond their "rose colored world."


Last edited by genec; 02-16-17 at 08:43 AM.
genec is online now  
Reply With Quote
Old 02-16-17, 09:41 AM
  #2  
jimincalif
Senior Member
 
Join Date: Apr 2014
Location: Lake Forest, CA
Posts: 1,847

Bikes: '96 Trek 850, '08 Specialized Roubaix Comp, '18 Niner RLT RDO

Mentioned: 43 Post(s)
Tagged: 0 Thread(s)
Quoted: 430 Post(s)
Good news for you, Apple stuff is getting more confusing to use! I'm a PC guy since 1982, DOS, even some CPM before that, as well as some programming. I've also re-wire much of my own home, and let's not even get started about boats! So I'm also the guy that gets to help.

I've had iPhones for a number of years now, and an iPad. With this latest version, stuff just doesn't work, or just stops working after a while with no apparent cause. IOS imitates Windows now? Latest issue this last weekend was my Apple ID quit working, it's been the same email address since I got the phone, and is still a valid address. But even as I went thru the verification steps on both devices several times it would not work. No error message, just kept telling me it needs a validated address. Change it to another address and it worked first time. The mail app freezes regularly, even on my brand new iPhone 7.
jimincalif is online now  
Reply With Quote
Old 02-16-17, 10:14 AM
  #3  
rumrunn6
Senior Member
 
rumrunn6's Avatar
 
Join Date: Jul 2008
Location: 25 miles northwest of Boston
Posts: 22,037

Bikes: Bottecchia Sprint, GT Timberline 29r

Mentioned: 73 Post(s)
Tagged: 0 Thread(s)
Quoted: 2773 Post(s)
nice rant. I'm still using a flip phone. 4 computers is enough for me
rumrunn6 is offline  
Reply With Quote
Old 02-16-17, 10:23 AM
  #4  
superdex
staring at the mountains
 
superdex's Avatar
 
Join Date: Mar 2005
Location: Parker, CO
Posts: 4,169

Bikes: Javelin Boca, Spesh Crux

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 232 Post(s)
Originally Posted by genec View Post
The downfalls of a "too easy to use" interface.

Ok, right up front I have to tell you that I am a PC user, I also have unix experience... but I am not a "guru," just a CAD guy, with lots of experience.

My "rant" is about the "i" users out there... the folks that "need" a genius or a "bar" or me, to help them with their simplest little issues...
PC/Unix/Mac guy here, use all three daily. Support non-technical people during work duties.

K?

Has nothing to do with the device. Some folks just aren't tech-savvy. No magical UI is going to prevent dumb sh*t from happening. Foolish to think so. Kudos to Apple for getting people to use technology, especially 10 years ago when the smart-phone world was awful and kludgy. The laptop world still is; at least with the lock-in things just work (most of the time). I am thankful for the lack of configurability on the idevices when it comes to folks like my parents (who don't have any, but would hugely benefit from them. I'll let you sit on the phone with them next time they can't log into Skype and go around for hours between Skype and Windows cloud login screens. Good times.)

Don't blame Apple -- even Tim Cook and Johnny Ive can't design away stupidity.
superdex is offline  
Reply With Quote
Old 02-16-17, 03:05 PM
  #5  
RubeRad
Keepin it Wheel
 
RubeRad's Avatar
 
Join Date: Aug 2011
Location: San Diego
Posts: 8,292

Bikes: Surly CrossCheck, Moto Fantom29 ProSL hardtail

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Originally Posted by rumrunn6 View Post
nice rant. I'm still using a flip phone. 4 computers is enough for me
I can beat that, I have a flip phone that I'm NOT using. Well, I pull it out of its hole and turn it on to use it probably less than once a week.

And I run ubuntu at home, which is no problem because the only programs that ever get run are browsers and minecraft.
RubeRad is offline  
Reply With Quote
Old 02-16-17, 03:21 PM
  #6  
canklecat
Me duelen las nalgas
 
canklecat's Avatar
 
Join Date: Aug 2015
Location: Texas
Posts: 8,300

Bikes: Univega Via Carisma, Globe Carmel, Centurion Ironman Expert

Mentioned: 139 Post(s)
Tagged: 0 Thread(s)
Quoted: 2511 Post(s)
I only wish Apple devices behaved more like Apple promises. I'd get 'em for my mom. At 78 she's no longer able to absorb new tech information. A genuinely intuitive interface with enough AI to interpret what she meant to say or do would be great.

She can manage her 2012 Kindle Fire HD pretty well, so I was hoping Amazon's Fire phone would be a success. Alas, no. But my iPhone is too different from the Kindle interface and she can't manage to remember the differences between the two devices.

What she and many folks really need is AI on the level of Google's ability to interpret what it thinks we're searching for, responsive to shaky voices or hands with tremors, and the ability to interpret context from misspoken words:
"What's that thing that goes on the thing? To be warm... where I sleep?"
"You mean a blanket?"
"YES!"

When we get to that level of user interfaces, I'll be impressed. Meanwhile I see only incremental advances since my Commodore 64 in the early 1980s, that mostly reflect the narrow mindset, experience and worldview of able-bodied 20something aged programmers and designers.
canklecat is offline  
Reply With Quote
Old 02-16-17, 03:28 PM
  #7  
canklecat
Me duelen las nalgas
 
canklecat's Avatar
 
Join Date: Aug 2015
Location: Texas
Posts: 8,300

Bikes: Univega Via Carisma, Globe Carmel, Centurion Ironman Expert

Mentioned: 139 Post(s)
Tagged: 0 Thread(s)
Quoted: 2511 Post(s)
BTW, while a genius bar or something similar may seem condescending to many of us who've messed with these devices for decades, I appreciate them more now. I no longer have the time or patience to fiddle around with that stuff. Life keeps demanding more of my time.

So I appreciate Amazon's excellent customer support. Their tech support for their Kindle devices is consistently prompt and accurate -- at least for Prime subscribers, I don't know about other customers.

I've occasionally browsed the customer self-help forums on Amazon before calling tech support and they're a complete waste of time. You think non-techie Apple customers are spoiled and unable to solve problems? Take a peek at Amazon's forums and try to quickly find an answer to anything.

That's why I'm happy to pay for the Prime subscription and get actual help when I need it.

If Amazon sold smart phones and computers geared toward my needs (photo editing, some video editing) I'd buy 'em, along with their cloud storage capacity. I'm hoping Amazon will try again with a better smart phone.
canklecat is offline  
Reply With Quote
Old 02-16-17, 04:35 PM
  #8  
HardyWeinberg
GATC
 
Join Date: Jul 2006
Location: south Puget Sound
Posts: 8,667
Mentioned: 27 Post(s)
Tagged: 0 Thread(s)
Quoted: 441 Post(s)
It didn't take too many generations of imacs before they started putting a pinhole in their cd drive so you could force-eject with a straightened paper clip because the eject software was not flawless...
HardyWeinberg is offline  
Reply With Quote
Old 02-16-17, 05:52 PM
  #9  
no motor?
Senior Member
 
no motor?'s Avatar
 
Join Date: Dec 2005
Location: Chicagoland
Posts: 5,892

Bikes: Specialized Hardrock

Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 807 Post(s)
I got an iPad for Christmas and am still frustrated by some things on it. But I'm frustrated by the same things with the Windows computers I use too, the frustration with the iPad just moves things to a different platform.
no motor? is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service