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Racist radioshack idiot gets his due

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Racist radioshack idiot gets his due

Old 09-21-05, 11:24 PM
  #1  
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My wife bought a phone at a local Radio shack. She decided that it was too much and didnt have caller ID so she went to take it back. The return was going well, untill my wife finds that she doesnt have the credit card that she used to buy the thing. She had the receipt and her DL. The clerk was cool with that and began to process the return. But then his boss comes over and says, "hey that's illegal we need to have the credit card". Well that made TC angry. SHe tried to explain that she had the reciept, which had the CC number on it and state photo id. No dice, we need the card", said the AH. So TC leaves. She goes right outside and calls the reginal RS office and gets his regional manager. That woman put her on hold for a minute, then told her to go back in the store and he would give back her $. She did and says that the manager was raging mad but he refunded the $ to the card. The regoinal manger told TC, "This will be dealt with at the next regional management meeting."

What kinda **** is that exuse, "hey that's illegal we need to have the credit card". It would have been better if I'd have gone in the next day and returned some batteries to my cc with the same idiot. Then when he allowed it with no problem and a smile, we could have sued them for a pair of new Litespeeds or something.

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Old 09-21-05, 11:52 PM
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Why is he racist again?
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Old 09-21-05, 11:57 PM
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Yeah, I'm kind of wondering that myself. A lot of companies have policies where you have to see the card. My brother paid for my train ticket to Chicago not long ago, and he had me call to see if they needed the card for me to pick up the ticket, since the name on the card was different than the name on the ticket. We're both white, and he was still worried about it. They didn't need it, but the manager could have worked somewhere before that did, and decided it was a good policy...
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Old 09-22-05, 12:46 AM
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That's what I was thinking....I don't see anything in your story that makes it sound racist. In fact....you never even mentioned who or what race was involved. Is your wife a different race than the manager?

Also.....please stop trying to be cool by shortening everything to an acronym. It just makes it hard to read. Is TC your wife's initials or was that supposed to mean a word? And what is AH that used for the manager?
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Old 09-22-05, 12:47 AM
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RS's have quite a problem with people doing various scams, they'll find receipts out in the parking lot, then um, acquire that product, and do a return. I've personally seen this myself - all white ppl doing it too.

I'm thinking the RS employee was a different color than the OP therefore racist. RS needs to have an employee of each different race, then the policy will not be racist since it will be administered by someone your own color.
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Old 09-22-05, 01:23 AM
  #6  
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I work in retail and we, too, need the actual credit card - along with the actual person who's name is on the card - in order to process a purchase or a return. These rules come from the credit card companies, not the retail businesses. I'm sure that Radio Shack has a policy that's probably posted on the register or in a phamphlet somewhere nearby that states that a return will be processed and paid back in the same currency it was purchased. That being said, a lot of customers don't believe that the rules apply to them and if they yell enough or go over the head of whoever their talking to, they'll eventually get what they want. And a lot of the time, it works out that way. Frankly, I get sick of these people who will scream and yell knowing that the poor clerk is just following the rules and can't fight back. Your wife could have avoided the whole mess by just having her credit card with her or else going back home and getting it - not a lot to ask. The regional manager was just trying to save you as a customer. Don't think that you're going to change the store policy just because you talked to him. At their next meeting, the topic will probably come up, but the emphasis will be more on how to handle the situation more diplomatically and how to not upset the customer while enforcing the rules. One thing is for sure - they'll be talking about the bi*ch who returned the phone in their lunchroom for a long time to come.
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Old 09-22-05, 01:50 AM
  #7  
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I've seen stores ask for the original credit card too, but you would think the state photo ID (Drivers license?) would be enough. Also, what happens if you lose your credit card between the purchase and return? Most stores would either be all right with just a driver's license and issue a refund or at least store credit.

I do think the manager acted too hastily without giving the OP and his wife all their options. It could be construed as racist depending on the tone, body language and attitude of the manager. But, the OP didn't mention any of these things.
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Old 09-22-05, 02:03 AM
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First the holocaust, and now this!?!
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Old 09-22-05, 06:03 AM
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lmao. Some people take things so out of perspective.
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Old 09-22-05, 06:08 AM
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Your wife's got some attitude there. "Hey, the rules don't apply to me, buddy!"
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Old 09-22-05, 06:55 AM
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Lesee here if I'm readin' this right... RS dude was a Bro' and your old lady is a CWA. That about cover it?








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Old 09-22-05, 06:56 AM
  #12  
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HereNT

A lot of companies have policies where you have to see the card. My brother paid for my train ticket to Chicago not long ago, and he had me call to see if they needed the card for me to pick up the ticket, since the name on the card was different than the name on the ticket. We're both white, and he was still worried about it. They didn't need it, but the manager could have worked somewhere before that did, and decided it was a good policy...

Response-
My wife, (TC), paid for the phone with he credit card. She was the same person who came back a day later to return it. She already had the goods so there was no need to verify that it was the correct person. Her name was on the receipt because she bought the service plan.

KingTermite
In fact....you never even mentioned who or what race was involved. Is your wife a different race than the manager?

Response
Racism is about a power relationship. Yes my wife is a different race.

lilHinault
RS's have quite a problem with people doing various scams, they'll find receipts out in the parking lot, then um, acquire that product, and do a return. I've personally seen this myself - all white ppl doing it too.

I'm thinking the RS employee was a different color than the OP therefore racist. RS needs to have an employee of each different race, then the policy will not be racist since it will be administered by someone your own color.


Response. My wife had the stuff and wanted it returned to the same credit card that it was purchased on. Since TC bought the extended warrantee her name was on the receipt and she wanted the money applied to her card. Every buy anything mail-order then returned it?

slotibartfast
I work in retail and we, too, need the actual credit card - along with the actual person who's name is on the card - in order to process a purchase or a return. These rules come from the credit card companies, not the retail businesses.

I'm sure that Radio Shack has a policy that's probably posted on the register or in a pamphlet somewhere nearby that states that a return will be processed and paid back in the same currency it was purchased.

At their next meeting, the topic will probably come up, but the emphasis will be more on how to handle the situation more diplomatically and how to not upset the customer while enforcing the rules.


response. The radioshack dude did nt say it was against policy, he said that it was “against the law”. She didn’t want cash she wanted it back on the card. You would think that the retail manager would be more diplomatic and try to save the sale-- something like, "why did'nt you like the product", or "let me show you something else, that way when you come back you'll know what you want", instead of, "that's against the law, wont do it.". There is no such law. And part of the racism. By appealing to law it might scare the I'll informed minority into submission. Having and employee of each different race, then won’t matter because they have been fed a falsehood by racist management. Remember he said nothing about, "store policy". Also the manager could have tried to save the sale by offering store credit, like they would if you found the thing in the parking lot and came in without a receipt. There was no price difference.

javna_golina
First the holocaust, and now this!?!

Response. Race, not religion here.

mirona
Your wife's got some attitude there. "Hey, the rules don't apply to me, buddy!"

Response. She does have attitude. I like strong women what can I say. I think that she would say that rules do apply here. Retail save the sale attitude was not in evidence. The manager's claim of legality is false. There is no such law that requires a credit card to be seen for a return to that card. There likely is no credit card policy, otherwise how could you return you too small bike shorts to nashbar, without going to ohio?

Why dont you all try it. I'll bet you get more than, "that's illegal we wont do it".
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Old 09-22-05, 06:57 AM
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Was there anything that you left out? I certainly don't see any racism in your story.

Most places require the credit card to be present. Depending on how their system is set up, they may have to refund via cash if they don't have the card to swipe through. If that's the case, someone could easily do what lilHinault.

Sure, it's a pain in the butt if you forget the card, but "Company Policy" and "Legalities" apply to everyone, not just your race (whichever it may be)
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Old 09-22-05, 07:02 AM
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Also....

If the company had a 7-day return policy and not had a "Credit Card must be present policy", he may very well have been trying to be a jerk and hope that she forgets to bring it back in with the card before the week is over. After the week, "Too bad, so sad."

I've had that happen to me at a Best Buy. I brought something in on Day 25 of 30 to return it, was refused because of something very minor. I didn't have a chane to bring it back until day 31. No amount of complaining gave me a refund. After going all the way to the store's owner, I was offered an exchange, but no refund.

Racism is about a power relationship. Yes my wife is a different race.
No, unless he specifically called out your wife's race or wouldn't do it to someone of his own race, it's not racism. The fact that the store manager can refuse something does not make him a racist.

Read the definition before you use the word:

rac·ism Audio pronunciation of "racism" ( P ) Pronunciation Key (rszm)
n.

1. The belief that race accounts for differences in human character or ability and that a particular race is superior to others.
2. Discrimination or prejudice based on race.

It has nothing to do with "being in a position of power" By that definition, every single white business owner is racist against every single one of his black employees because he is 'above them' based on rank.
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Old 09-22-05, 07:08 AM
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Oh, I see. You're one of those complete tools that cries racism every time something doesn't go your way. Did you ever stop to think that people don't like your wife, not because of her race, but because they just plain don't like her?
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Old 09-22-05, 07:09 AM
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Quite simple, really.
The original poster is in fact racist.
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Old 09-22-05, 07:27 AM
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Originally Posted by slagjumper
Response
Racism is about a power relationship. Yes my wife is a different race.
Response. Race, not religion here.
I am sorry, are you trying to say that the holocaust was not about a power relationship? Not all of those people were religious. I am sure that if I stoped going to Shul that I would still be jewish.
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Old 09-22-05, 07:34 AM
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I don't think it had anything to do with race.....it had everything to do with the manager being a prick.
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Old 09-22-05, 07:40 AM
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Wanting the card is understandable. Most reciepts no longer have the full number on them. Also, reciepts are very easy to fake, a license, even one of the new ones printed on plastic, can be faked using a template you can get off many of the file share sites and printable plastic you can get from Ebay.
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Old 09-22-05, 07:55 AM
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Originally Posted by Cadd
...it had everything to do with the manager being a prick.
I see a *****y, spoiled customer. OH NOES, am I a racist now?!?!!
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Old 09-22-05, 07:57 AM
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Oh, and I'd just like to thank javna_golina for invoking Godwin's Law. This thread needed it.
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Old 09-22-05, 08:46 AM
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Still NO EVIDENCE that anything happened had ANYTHING to do with your wife's race. Frankly....it sounds like you are trying to make it look like a racial thing when it is not. Just because your wife and the manager are of different races and had a "to do" does not imply that it is a racial problem.

Why are you so insistent on trying to call this a race issue, when you show no evidence as such? The beginnings if yet another frivilous law suit? I hope not.
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Old 09-22-05, 08:47 AM
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Originally Posted by mirona
Oh, and I'd just like to thank javna_golina for invoking Godwin's Law. This thread needed it.
[redacted]
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Old 09-22-05, 09:08 AM
  #24  
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you always have to have the original credit card. same thing as when you go and pick up movie tickets or anything else ordered with a credit card. i could have told your wife this even before she went to the store. perhaps more awareness of how the real world works would help more than citing racism and making outlandish claims of inequity. it's simple: just bring the same credit card. makes perfect sense to me.
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Old 09-22-05, 09:13 AM
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So the poor schmuck at radio shack gets his a55 chewed because your wife is a beech.
Nice story.
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