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WTF.........are you kidding me!?

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Old 12-18-06, 03:42 PM
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msheron
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WTF.........are you kidding me!?

Okay this is a rant against FedEx and sorry if it offends anyone here that works for them but this is stupid!

My wife and I have been wanting a massage chair/recliner for some time. I do the usual shopping around and find the brand but not really the model I want. I eventually do decide on a model that being the iJoy 320 with the recliner calf massager. Will be good to sit in after those long rides one would think

I find that if I buy local the price will be $1300 plus depending and that is with sales tax in NC. I find an authorized dealer online and they have the chair and color I want for $999 delivered.....no tax! Bingo we have a winner!

I order the chair on the 12th of Dec. Like any good store they send a tracking number through FedEx and I watch it to see when it is coming because you have to sign for it. My wife and I work during the day and sometimes into the night and if I can through my job I will try to be at home day chair arrives, seems reasonable.

Well the chair is coming from IL and I see it makes it to Charlotte, NC which is 2.5 hrs. from my home. Now keep in mind this is the 13th now. One dman day from IL to NC (not too shabby). I think okay, maybe by Friday it will be here and I can watch football in the chair. Well I keep watching the tracking via FedEx tracking online...............never leaves Charlotte, NC. WTF is up. Has it found that it likes Charlotte and wants to stay. So I today after constant e-mailing FedEx on their web site to inquire what is the hold up no one can ever give me an answer. I finally call them and speak with a CS Rep. who we all know is overworked especially this time of year. I am patient with him and he says to me, "Let me call the Charlotte hub and inquire would you remain on hold?" No problem. Comes back to tell me it has been lost.

Wait a minute, lost! How do you lose a damn recliner chair that is in a big a$$ box sir? Well it is lost and maybe it was sent to our Ogden, UT department or some crap. Wait a minute..........lost and maybe UT but not sure and very well could be at the Mormon Tabernacle being used! Sorry folks had to throw that in. I like Mormons so don't give me any of that crap I am racist! So I say to him, what next. He says give us 14 days to find it then if no luck you or the person you bought it from can file a claim. Are you kidding me buddy! You lost a chair that was 2.5 hrs. from my home and what beats that he asks, what does it look like? Dude I say! HTF should I know you guys lost it and if I knew what it looked like we would not be having this conversation! None the less I call the store I bought it from and they are getting to the bottom and said they are giving FedEx only 48 hours then they will file the claim.

Not over.............just got a call from a rep. asking once again.......I know it is a massage recliner but what does it look like and color? WTF are you kidding me too. It is in a damn big box dude and color really does not matter unless you have a $hit load of them you guys just open for fun and sit on them while the owners awiat for their dman chairs! I am sorry but this is crazy and FedEx has some real losers there! I have never had a problem with them before until now. I could see losing a small pkg. but a damn recliner...............come on!
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Old 12-18-06, 03:44 PM
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Oh crap. And I had my bike sent FedEx because UPS lost my last one.

I feel sorry this happened. Good luck to you. What a bunch of nimrods....

edit: Just checked my tracking. Last entry was on the 15th. Great. It's supposed to be here the day after tomorrow.
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Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.

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Old 12-18-06, 03:50 PM
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Originally Posted by msheron
...Mormon Tabernacle being used! Sorry folks had to throw that in. I like Mormons so don't give me any of that crap I am racist! ...

Mormon is a race ??

Sorry to hear about this. Hopefully because it is a large item, it ws just misplaced and not lost. Good luck to you !
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Old 12-18-06, 03:55 PM
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Originally Posted by Siu Blue Wind
Oh crap. And I had my bike sent FedEx because UPS lost my last one.

I feel sorry this happened. Good luck to you. What a bunch of nimrods....
Yeah the woes of shipping. How do you lose a bike also. They have to turn up. Do they ride down the road with the back of the truck open and they fall off? This is absurd to expect this kind of crap from businesses that are in the shipping delivery business. A freaking bike and recliner lost! I don't get it. I know and it is because I am a cop and cynical, they take the crap they want and make a stop by their residence to drop it off. I hope some FedEx worker is enjoying an iJoy 320 and hope the damn thing shorts out and shocks you to death! Same I hope a UPS employee rides the bike they stole and it falls apart throwing them over a ledge! Just kidding guys. I do however believe in Karma and they will get theirs!
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Old 12-18-06, 03:55 PM
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Originally Posted by RdRash
Mormon is a race ??

Sorry to hear about this. Hopefully because it is a large item, it ws just misplaced and not lost. Good luck to you !
Yeah I know.............. was on my rant so bad I was not thinking when I typed that one!
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Old 12-18-06, 04:00 PM
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My bike showed up two weeks late, and damaged. There were gouges in the frame, the hydraulic brake line was busted and the handlebars tweaked. This bike was the last of that size that Kona had in their main warehouse. The fixed it up but still, nobody said where the bike was. It showed up on some random truck that wasn't UPS. The entire time it was gone, it didn't show up on tracking.
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Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.
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Old 12-18-06, 04:02 PM
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if it's lost how come they keep asking what color it is?

maybe some mob guy is sitting in it right now. "It fell off the truck... yeah!"
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Old 12-18-06, 04:06 PM
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I always ship bikes FedEX. They always charge about $25 - $30, not bad. one bike I sold $90 shipping, WTF! There was nothing different.
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Old 12-18-06, 04:11 PM
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= 1,000 words.
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Old 12-18-06, 04:20 PM
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Originally Posted by msheron
Okay this is a rant against FedEx and sorry if it offends anyone here that works for them but this is stupid!

My wife and I have been wanting a massage chair/recliner for some time. I do the usual shopping around and find the brand but not really the model I want. I eventually do decide on a model that being the iJoy 320 with the recliner calf massager. Will be good to sit in after those long rides one would think

I find that if I buy local the price will be $1300 plus depending and that is with sales tax in NC. I find an authorized dealer online and they have the chair and color I want for $999 delivered.....no tax! Bingo we have a winner!

I order the chair on the 12th of Dec. Like any good store they send a tracking number through FedEx and I watch it to see when it is coming because you have to sign for it. My wife and I work during the day and sometimes into the night and if I can through my job I will try to be at home day chair arrives, seems reasonable.


Well the chair is coming from IL and I see it makes it to Charlotte, NC which is 2.5 hrs. from my home. Now keep in mind this is the 13th now. One dman day from IL to NC (not too shabby). I think okay, maybe by Friday it will be here and I can watch football in the chair. Well I keep watching the tracking via FedEx tracking online...............never leaves Charlotte, NC. WTF is up. Has it found that it likes Charlotte and wants to stay. So I today after constant e-mailing FedEx on their web site to inquire what is the hold up no one can ever give me an answer. I finally call them and speak with a CS Rep. who we all know is overworked especially this time of year. I am patient with him and he says to me, "Let me call the Charlotte hub and inquire would you remain on hold?" No problem. Comes back to tell me it has been lost.

Wait a minute, lost! How do you lose a damn recliner chair that is in a big a$$ box sir? Well it is lost and maybe it was sent to our Ogden, UT department or some crap. Wait a minute..........lost and maybe UT but not sure and very well could be at the Mormon Tabernacle being used! Sorry folks had to throw that in. I like Mormons so don't give me any of that crap I am racist! So I say to him, what next. He says give us 14 days to find it then if no luck you or the person you bought it from can file a claim. Are you kidding me buddy! You lost a chair that was 2.5 hrs. from my home and what beats that he asks, what does it look like? Dude I say! HTF should I know you guys lost it and if I knew what it looked like we would not be having this conversation! None the less I call the store I bought it from and they are getting to the bottom and said they are giving FedEx only 48 hours then they will file the claim.

Not over.............just got a call from a rep. asking once again.......I know it is a massage recliner but what does it look like and color? WTF are you kidding me too. It is in a damn big box dude and color really does not matter unless you have a $hit load of them you guys just open for fun and sit on them while the owners awiat for their dman chairs! I am sorry but this is crazy and FedEx has some real losers there! I have never had a problem with them before until now. I could see losing a small pkg. but a damn recliner...............come on!
That stinks man, my parents had some problems with gateway a couple years ago with their shipping.
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Old 12-18-06, 04:24 PM
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Originally Posted by Falkon
I always ship bikes FedEX. They always charge about $25 - $30, not bad. one bike I sold $90 shipping, WTF! There was nothing different.

My bike was $68, because of the size.
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Originally Posted by making View Post
Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.
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Old 12-18-06, 04:26 PM
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Originally Posted by Siu Blue Wind
My bike was $68, because of the size.
You ride a smaller or bigger bike than usual?.
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Old 12-18-06, 06:31 PM
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I had a phone shipped to me via FedEx recently. It was shipped from Ft. Worth on a Friday afternoon, and it arrived in Dallas (approx. 35 miles away) on Tuesday at noon.
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Old 12-18-06, 06:36 PM
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Originally Posted by msheron
I know and it is because I am a cop and cynical...
For fun you should start pulling over and ticketing FedEx and UPS guys! hahahahahaha!!! Who knows, one of them may have your recliner in their truck and you can follow them home to make sure you get it!

Good luck!

FYI: not sure if you have an REI store near you but I sent my bike through REI, store to store. They did a pretty good job shipping and putting it back together for me when I came to pick it up.
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Old 12-19-06, 05:20 AM
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Originally Posted by Stacey
= 1,000 words.
I fixed that image for ya:

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Old 12-19-06, 05:28 AM
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Thanks!
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Old 12-19-06, 10:40 AM
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I'm on a first name basis with the UPS & FedEx folks in my area. They're always calling to find out where TF is my address located? (like my house jumps around the county just to spite them)
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Old 12-19-06, 10:49 AM
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Hmmm. No tracking on my bike STILL. Now I'm getting nervous. It's supposed to be here tomorrow.
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Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.
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Old 12-19-06, 10:51 AM
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Call 'em.
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Old 12-19-06, 10:57 AM
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Was it shipped FedEx Ground or Freight?

While reading this I knew right away it was lost when you said the tracking didnt update. FedEx has the packages scanned at every single step that gets uploaded to the computers right away. The trucks all have an electronic port thing that the scanners plug into to upload all the data. (My brother used to deliver for FedEx ground).

Also I know it sounds stupid when they "what does it look like?" because its a chair but they do it for a lot of reasons. I have been in many central hubs and sorting centers. You would be amazed at the things just sitting on the floor. If a package gets ripped open or something falls out of the box that item will just sit there because they cant scan it and have no clue where it goes.

It might have broken out of the box and now they have no way to know where it is and it will just sit somewhere.

Anyway good luck it will get sorted out.
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Old 12-19-06, 10:59 AM
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Interesting story. I have always like FedEx over UPS.;D
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Old 12-19-06, 11:06 AM
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Originally Posted by Ritehsedad
Call 'em.

Mich said he is going to handle it when he wakes up. He should be up in a couple of hours. Or maybe I should just call him and WAKE him up.....
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Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.
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Old 12-19-06, 11:29 AM
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I've had Fed Ex and UPS shipping info not update and as soon as I got a little nervous it was downstairs. Have faith!
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Old 12-19-06, 11:34 AM
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Mich is up now and he's gonna call.....But thank you Air. He was saying that maybe they just put it on a truck non stop to Cali.
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Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.
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Old 12-19-06, 12:01 PM
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That could be too. There's a delivery date of tomorrow, right?
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