Go Back  Bike Forums > The Lounge > Foo
Reload this Page >

Cable companies... almost as bad as insurance companies

Notices
Foo Light hearted off-topic chit chat with no general subject.

Cable companies... almost as bad as insurance companies

Old 01-15-08, 02:26 PM
  #1  
Falkon 
No Talent Assclown
Thread Starter
 
Falkon's Avatar
 
Join Date: Jan 2006
Location: Southern US :(
Posts: 1,319

Bikes: 1984 Ciocc Designer '84, Custom Columbus EL Keith Anderson -- Ultegra/DA 10sp mix, 2019 Trek Checkpoint AL All-arounder

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 87 Post(s)
Liked 27 Times in 23 Posts
Cable companies... almost as bad as insurance companies

Okay, here's me issue. I signed on with Comcast for the $20 internet special. Basically, my cable internet is $20/month until March granted I bundle another service with it. Well, they had a special on digital cable for two month so I went with that, thinking I'd watch the food network. I ended up never using the TV, and after the second month, I called them to change my cable TV service to the $15/month limited.

Well, they downgraded it, but to the basic $40/month service. When I got the bill I called them and told them about it. I was told I had to schedule an appointment for the service tech to come out and put filters on the line etc etc. Did that.

Got my bill the other day, and they STILL have not downgraded the cable. At this point, I've told them twice. What are my options? I'm going to call them up, but I want the difference back. The only competitor will cost me more and the actual service is slower.
__________________
Fällt der Pfarrer in den Mist, lacht der Bauer bis er pisst.
Falkon is offline  
Old 01-15-08, 02:32 PM
  #2  
KingTermite 
On my TARDIScycle!
 
KingTermite's Avatar
 
Join Date: Jun 2005
Location: Eastside Seattlite Termite Mound
Posts: 3,925

Bikes: Trek 520, Trek Navigator 300, Peugeot Versailles PE10DE

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Yes, they are as bad as insurance companies.
__________________
Originally Posted by coffeecake View Post
- it's pretty well established that Hitler was an *******.
KingTermite is offline  
Old 01-15-08, 02:36 PM
  #3  
roadfix
hello
 
roadfix's Avatar
 
Join Date: May 2003
Location: Los Angeles
Posts: 18,618
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 170 Post(s)
Liked 43 Times in 20 Posts
We use DSL for our phone/internets and FTA (free to air) satellite receivers for our tv's. We also use State Farm Insurance. No problems.
roadfix is offline  
Old 01-15-08, 02:38 PM
  #4  
x136 
phony collective progress
 
x136's Avatar
 
Join Date: Sep 2006
Location: San Hoosey
Posts: 2,973

Bikes: https://velospace.org/user/36663

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 4 Times in 3 Posts
Is there any free-to-air stuff for the small satellite dishes, or do you need one of the old backyard-sized models?
__________________
x136 is offline  
Old 01-15-08, 02:41 PM
  #5  
Maelstrom 
Wood Licker
 
Maelstrom's Avatar
 
Join Date: Apr 2002
Location: Whistler,BC
Posts: 16,966

Bikes: Trek Fuel EX 8 27.5 +, 2002 Transition Dirtbag, Kona Roast 2002

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 23 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
Originally Posted by x136 View Post
Is there any free-to-air stuff for the small satellite dishes, or do you need one of the old backyard-sized models?
up here there is. My buddy owns one.
Maelstrom is offline  
Old 01-15-08, 06:45 PM
  #6  
Rob P
Senior Member
 
Join Date: Sep 2007
Posts: 224

Bikes: Time

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
At home we have dsl and no cable for the tv.

Netflix just launches unlimited streaming video and we have a pvr box we record over the air hd.
Rob P is offline  
Old 01-15-08, 07:14 PM
  #7  
-=(8)=-
♋ ☮♂ ☭ ☯
 
-=(8)=-'s Avatar
 
Join Date: Feb 2005
Location: 40205 'ViLLeBiLLie
Posts: 7,902

Bikes: Sngl Spd's, 70's- 80's vintage, D-tube Folder

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Comcast is up there with Chase and WAL*MART as companies I
can only hope crumble to nothing in a slow painful death.......

Here, they are the only provider in our area. If you dont buy the 99.00 bundle
package with the Hi-Def Tv and Internet you pay almost 60.00 for just the
DSL internet. It is ethically and morally responsible to steal from them any
way you can.
__________________
-ADVOCACY-☜ Radical VC = Car people on bikes. Just say "NO"
-=(8)=- is offline  
Old 01-15-08, 07:44 PM
  #8  
madfiNch
Senior Member
 
madfiNch's Avatar
 
Join Date: Jul 2007
Location: Minneapolis, MN
Posts: 255

Bikes: Burley Runabout 7 and Specialized Allez Elite

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Ha. My boyfriend just had a big fight with Comcast today. We switched our service from our residential plan to be on his office's plan (I don't get it, but I guess it costs less and it's faster, so hey). And so we had a credit on the old residential bill for like $55 that they were supposed to apply to the new bill, but they didn't. Even after he called and chewed them out once. He was SO MAD when we got the "we're cutting off your service tomorrow letter!" Yikes. Glad he's never used that tone of voice with me!!!
madfiNch is offline  
Old 01-15-08, 08:20 PM
  #9  
TexasGuy
That darn Yankee
 
TexasGuy's Avatar
 
Join Date: Jun 2005
Location: West West Fort Worth
Posts: 4,284

Bikes: Mongoose XR-100, Eros Bianchi

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Falkon View Post
Okay, here's me issue. I signed on with Comcast for the $20 internet special. Basically, my cable internet is $20/month until March granted I bundle another service with it. Well, they had a special on digital cable for two month so I went with that, thinking I'd watch the food network. I ended up never using the TV, and after the second month, I called them to change my cable TV service to the $15/month limited.

Well, they downgraded it, but to the basic $40/month service. When I got the bill I called them and told them about it. I was told I had to schedule an appointment for the service tech to come out and put filters on the line etc etc. Did that.

Got my bill the other day, and they STILL have not downgraded the cable. At this point, I've told them twice. What are my options? I'm going to call them up, but I want the difference back. The only competitor will cost me more and the actual service is slower.
You're going to waste more time trying to get your 20 bucks back. And i say try, because generally SBc and Charter and etc don't give the money back unless you are paying them 100 bucks a month. In which case they don't mind giving you 20 bucks back.
__________________
Life is about hanging onto what you think is important and finding out what really is important.
"Stop Ruining my joke!", "No, a joke implies humor attached at no additional cost"
So many sayings, so little sig space.
TexasGuy is offline  
Old 01-15-08, 08:20 PM
  #10  
TexasGuy
That darn Yankee
 
TexasGuy's Avatar
 
Join Date: Jun 2005
Location: West West Fort Worth
Posts: 4,284

Bikes: Mongoose XR-100, Eros Bianchi

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by -=£em in Pa=- View Post
Comcast is up there with Chase and WAL*MART as companies I
can only hope crumble to nothing in a slow painful death.......

Here, they are the only provider in our area. If you dont buy the 99.00 bundle
package with the Hi-Def Tv and Internet you pay almost 60.00 for just the
DSL internet. It is ethically and morally responsible to steal from them any
way you can.
You mean everywhere cable exists they are the only provider in the area .
__________________
Life is about hanging onto what you think is important and finding out what really is important.
"Stop Ruining my joke!", "No, a joke implies humor attached at no additional cost"
So many sayings, so little sig space.
TexasGuy is offline  
Old 01-15-08, 08:21 PM
  #11  
TexasGuy
That darn Yankee
 
TexasGuy's Avatar
 
Join Date: Jun 2005
Location: West West Fort Worth
Posts: 4,284

Bikes: Mongoose XR-100, Eros Bianchi

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by roadfix View Post
We use DSL for our phone/internets and FTA (free to air) satellite receivers for our tv's. We also use State Farm Insurance. No problems.
Please tell me you're not using SBC/ATT for DSL. I have generally found that DSL is worse than any Cable Company because generally DSL companies want to charge the same price as cable but they want to offer 1/10th the speed.
__________________
Life is about hanging onto what you think is important and finding out what really is important.
"Stop Ruining my joke!", "No, a joke implies humor attached at no additional cost"
So many sayings, so little sig space.
TexasGuy is offline  
Old 01-15-08, 10:47 PM
  #12  
skiahh
Senior Member
 
skiahh's Avatar
 
Join Date: Aug 2003
Location: CO Springs, CO
Posts: 1,033

Bikes: 08 Stumpjumper FSR Expert, 02 Litespeed Tuscany, 04 Specialized S-Works Epic

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
You can try writing a letter to officially dispute the charge, spelling out the dates you downgraded, name of tech you talked to etc. Include a statement that since you did not order this service, you will not pay for it should they decide to continue delivering the unwanted data to your home.
skiahh is offline  
Old 01-15-08, 10:47 PM
  #13  
iamlucky13
Footballus vita est
 
iamlucky13's Avatar
 
Join Date: Jun 2002
Location: Portland, OR
Posts: 2,118

Bikes: Trek 4500, Kona Dawg

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by KingTermite View Post
Yes, they are as bad as insurance companies.
or worse, perhaps. Insurance companies don't (well, physically can't) orchestrate legally-sanctioned regional monopolies and then selectively abuse them by limiting certain protocols and then lying to their customers when asked about it.

https://slashdot.org/article.pl?sid=07/10/19/1417238
__________________
"The internet is a place where absolutely nothing happens. You need to take advantage of that." ~ Strong Bad
iamlucky13 is offline  
Old 01-15-08, 10:56 PM
  #14  
DieselDan
Senior Member
 
DieselDan's Avatar
 
Join Date: Mar 2003
Location: Beaufort, South Carolina, USA and surrounding islands.
Posts: 8,521

Bikes: Cannondale R500, Motobecane Messenger

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by iamlucky13 View Post
or worse, perhaps. Insurance companies don't (well, physically can't) orchestrate legally-sanctioned regional monopolies and then selectively abuse them by limiting certain protocols and then lying to their customers when asked about it.
Fortunately I live where I have a choice, Comcast, or Hargray (local cable company). Hargray is great, Comcast ain't.
DieselDan is offline  
Old 01-16-08, 04:49 AM
  #15  
mlts22 
Senior Member
 
Join Date: Aug 2006
Posts: 998
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I wish WiMax or 4G, talked about tons by providers would actually come to fruition. It would rock to be able to use that as an alternative to the usual choices, cable or DSL.

GSM will be an interesting market in a couple years. Verizon plans to kill their CDMA lines and swap completely over to it, so maybe we will see some broadband-capable speeds to the cellphone.
mlts22 is offline  
Old 01-16-08, 07:47 AM
  #16  
Falkon 
No Talent Assclown
Thread Starter
 
Falkon's Avatar
 
Join Date: Jan 2006
Location: Southern US :(
Posts: 1,319

Bikes: 1984 Ciocc Designer '84, Custom Columbus EL Keith Anderson -- Ultegra/DA 10sp mix, 2019 Trek Checkpoint AL All-arounder

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 87 Post(s)
Liked 27 Times in 23 Posts
Originally Posted by skiahh View Post
You can try writing a letter to officially dispute the charge, spelling out the dates you downgraded, name of tech you talked to etc. Include a statement that since you did not order this service, you will not pay for it should they decide to continue delivering the unwanted data to your home.
I'm going to call. This is my next step. Write a letter and send it with confirmation so they have to sign for it. I'll give them a time limit, then it becomes a fraud case.
__________________
Fällt der Pfarrer in den Mist, lacht der Bauer bis er pisst.
Falkon is offline  
Old 01-16-08, 07:56 AM
  #17  
Hobartlemagne 
Spelling Snob
 
Hobartlemagne's Avatar
 
Join Date: Dec 2005
Location: Plano, Texas
Posts: 2,862

Bikes: Panasonic DX4000, Bianchi Pista

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 2 Times in 1 Post
Originally Posted by Falkon View Post
Okay, here's me issue. I signed on with Comcast for the $20 internet special. Basically, my cable internet is $20/month until March granted I bundle another service with it. Well, they had a special on digital cable for two month so I went with that, thinking I'd watch the food network. I ended up never using the TV, and after the second month, I called them to change my cable TV service to the $15/month limited.

Well, they downgraded it, but to the basic $40/month service. When I got the bill I called them and told them about it. I was told I had to schedule an appointment for the service tech to come out and put filters on the line etc etc. Did that.

Got my bill the other day, and they STILL have not downgraded the cable. At this point, I've told them twice. What are my options? I'm going to call them up, but I want the difference back. The only competitor will cost me more and the actual service is slower.
Give up broadcast programming altogether and spend your time doing things other than being fed by mass media. I did this 3 years ago and will never go back.
__________________

The first rule of flats is You don't talk about flats!
Hobartlemagne is offline  
Old 01-16-08, 08:03 AM
  #18  
Falkon 
No Talent Assclown
Thread Starter
 
Falkon's Avatar
 
Join Date: Jan 2006
Location: Southern US :(
Posts: 1,319

Bikes: 1984 Ciocc Designer '84, Custom Columbus EL Keith Anderson -- Ultegra/DA 10sp mix, 2019 Trek Checkpoint AL All-arounder

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 87 Post(s)
Liked 27 Times in 23 Posts
I don't watch TV. My TV is sitting in the closet. I use cable internet, because I'm willing to pay more for the speed. It costs me less to bundle the most limited cable TV service with the internet service than it does to get the internet alone. I don't want to switch to the competitor, because I'll have to pay more, and everyone around here uses them, so it'll be slower as well. I just want them to stop jerking me around.
__________________
Fällt der Pfarrer in den Mist, lacht der Bauer bis er pisst.
Falkon is offline  
Old 01-16-08, 08:23 AM
  #19  
monogodo
NFL Owner
 
monogodo's Avatar
 
Join Date: Sep 2004
Location: Irving Heritage District
Posts: 1,488

Bikes: 7-Eleven Eddy Merckx, Vitus Futural, Catamount FRS, Colnago SL, SS MTB

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 27 Post(s)
Likes: 0
Liked 6 Times in 3 Posts
I just got $40 worth of discounts from Time Warner Cable because of a problem that was not their fault, and they couldn't fix. They'd consolidated the many Dallas channel lineups down to three. When they did so, they published the new "upgraded" lineup, and TiVo took that to mean that all of their Dallas customers got the new lineup. The channel guide on the TiVo didn't match what the cable box was producing. I thought it was a Time Warner issue, since they'd sent me a new channel listing. I figured there was something wrong with my cable box. The phone tech tried to reset it, but that didn't work. She scheduled a technician to come out and swap boxes on a Friday between 11am & 1pm. He never showed.

I called at 1pm, and learned that the tech had canceled the call because he'd called twice, and received no answer. He noted on his ticket that he'd left messages both times. My cell phone only lists one missed call, and no voice messages. After discussing the issue with the customer service rep, she finally was able to reschedule the appointment for later that day, between 2pm and 5pm. I called every 30 minutes starting at 2:30, to make sure that the tech didn't cancel the call. Guess what, he again canceled the call claiming that he'd called twice and received no answer. My phone did ring once while I was on the phone with a CSR at 5:05pm, but before I could even move the phone into my line of vision to see who it was, the caller hung up. The CSR said she'd immediately put a note in the technician's field to let him know that she was on the phone with me, and that I was waiting for him. He canceled the call anyway.

I got another appointment for Sunday, between 1 & 5. Again, I called every 30 minutes to ensure that the call wouldn't be cancelled. Again, the technician was a no-show. And again, he canceled because he claimed he called twice with no answer. I even had them put an alternate contact method on the work order, and he never attempted to use it. This time, both my wife and I called to get a supervisor so that we could get someone out to fix our cable. She was finally able to get one on the phone. She had me talk to him. He had me try a few different things, and finally discovered that we had the correct lineup on our cable box for our area. There are 3 lineups in Dallas: Dallas, Dallas (upgraded), and Dallas MDU. My TiVo had the Dallas (upgraded) lineup, and the cable box has Dallas. There was nothing Time Warner Cable could do to help me, it was a TiVo issue.

I got the issue resolved with one call to TiVo.

I'm still pissed at Time Warner Cable. If the first technician had shown up, we'd have discovered the problem was with the TiVo on that Friday morning, and I could have called TiVo that day to get the issue resolved 5 days earlier. I also wouldn't have wasted close to 20 hours of my life waiting on a technician to show, an on the phone with CSRs when he didn't.
monogodo is offline  
Old 01-16-08, 08:32 AM
  #20  
Stacey
Non Tribuo Anus Rodentum and off to the next adventure (RIP)
 
Stacey's Avatar
 
Join Date: Dec 2002
Posts: 9,161
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Just be glad you aren't dealing with Verizon.

https://www.youtube.com/watch?v=D2isSJKntbg
__________________
Stacey is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.