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-   -   Calling all comp peeps! I need help! (https://www.bikeforums.net/foo/538410-calling-all-comp-peeps-i-need-help.html)

ilikebikes 05-05-09 12:15 PM

Calling all comp peeps! I need help!
 
OK, my system recovery disc came in from HP this AM, I followed the directions but didn't get far, the first restore disc went in fine but then it asked for the supplemental recovery disc and I got a message that said the recovery was prematurly ended? I did a little messing around and found that what ever area it is the info from the disc is sent is full, thats because when the comp was first set up I tried to make the recovery disc and for some odd reason the comp sent the info to the second core processor (i think its called) but I can't access the comp so I can't delete the info! Question is how do I go about restoring the comp when this damned message keeps popping up! :mad: BTW its a HP Media Center PC m8034n.
PLEEZ HELP!!! :twitchy:

mlts22 05-05-09 02:14 PM

If you need to completely blank the computer, I'd recommend a utility called DBAN (www.dban.org). Download it, burn it to a CD, and make sure you mark the thing clearly and keep it separate from any other media. I'd DBAN the hard disk, zeroing out all data (assuming you want to completely wipe the machine and reinstall), then stick the system recovery CD and go from there. You just need a single zero pass to do this.

What I personally do when reinstalling and don't want to keep any data on a machine is boot a Knoppix CD, zero out the first gig on the hard disk (which zaps the MBR, partition table, and boot tracks), then go from there. However, DBAN is an easy to use way of scrubbing all data from a machine.

ilikebikes 05-05-09 02:24 PM


Originally Posted by mlts22 (Post 8860999)
If you need to completely blank the computer, I'd recommend a utility called DBAN (www.dban.org). Download it, burn it to a CD, and make sure you mark the thing clearly and keep it separate from any other media. I'd DBAN the hard disk, zeroing out all data (assuming you want to completely wipe the machine and reinstall), then stick the system recovery CD and go from there. You just need a single zero pass to do this.

What I personally do when reinstalling and don't want to keep any data on a machine is boot a Knoppix CD, zero out the first gig on the hard disk (which zaps the MBR, partition table, and boot tracks), then go from there. However, DBAN is an easy to use way of scrubbing all data from a machine.


OK, first let me introduce myself, Hello Mr mlts22! I'm a computer tart! LOL! Dude, you went WAY over my comp "know how!" and what the heck is a single zero pass!?

KingTermite 05-05-09 02:26 PM


Originally Posted by mlts22 (Post 8860999)
If you need to completely blank the computer, I'd recommend a utility called DBAN (www.dban.org). Download it, burn it to a CD, and make sure you mark the thing clearly and keep it separate from any other media. I'd DBAN the hard disk, zeroing out all data (assuming you want to completely wipe the machine and reinstall), then stick the system recovery CD and go from there. You just need a single zero pass to do this.

What I personally do when reinstalling and don't want to keep any data on a machine is boot a Knoppix CD, zero out the first gig on the hard disk (which zaps the MBR, partition table, and boot tracks), then go from there. However, DBAN is an easy to use way of scrubbing all data from a machine.

Ultimate Boot CD is a good tool too. It will boot from startup and has many utils to do various things like manipulate partitions, zero out the hard drive, manipulate boot loaders, etc....

ilikebikes 05-05-09 02:27 PM


Originally Posted by KingTermite (Post 8861086)
Ultimate Boot CD is a good tool too. It will boot from startup and has many utils to do various things like manipulate partitions, zero out the hard drive, manipulate boot loaders, etc....

I wish I lived next to one of you guys, I would pay you cash money to do this for me!

phantyk 05-05-09 02:47 PM

I don't really understand the question. Are you trying to install it on a full partition? Please type out the message.

Hickeydog 05-05-09 02:49 PM


Originally Posted by ilikebikes (Post 8861102)
I wish I lived next to one of you guys, I would pay you cash money to do this for me!

You could always mail the computer to one of us. Shoot. I'd do it for free. As long as you pay for shipping.

But what they are trying to say is that the problem is probably something screwy with the hard drive. On the hard drive, data is stored as 0's or 1's. By "zeroing" out your hard drive, you are setting all the spaces on the hard drive back to 0, erasing all the data that is stored.

KingTermite 05-05-09 02:51 PM

If you install either of the programs mlts22 or I mentioned, it shouldn't be hard to figure out. Either of them (I'm guessing the one he mentioned works the same) is something you burn on to a CD, then put it in the computer and boot (like your restore disc). You should get some sort of menu or options to delete all data on drive.


Originally Posted by ilikebikes (Post 8861102)
I wish I lived next to one of you guys, I would pay you cash money to do this for me!


Hickeydog 05-05-09 02:53 PM

WAIT WAIT WAIT!! Wiping the hard drive may not solve the problem. It is possible that HP put a "recovery" partition on the hard drive, where they hid an image of the factory-fresh install. The recovery CD may just access that partition and reinstall the OS that way.

phantyk 05-05-09 02:59 PM


Originally Posted by KingTermite (Post 8861281)
If you install either of the programs mlts22 or I mentioned, it shouldn't be hard to figure out. Either of them (I'm guessing the one he mentioned works the same) is something you burn on to a CD, then put it in the computer and boot (like your restore disc). You should get some sort of menu or options to delete all data on drive.

Yeah, but if his computer currently doesn't work he might not have a computer to download from/put it on a cd. Plus, if he's not incredibly computer literate he might not be able to burn a CD.

I don't really get what's going wrong.

KingTermite 05-05-09 03:32 PM


Originally Posted by phantyk (Post 8861353)
Yeah, but if his computer currently doesn't work he might not have a computer to download from/put it on a cd. Plus, if he's not incredibly computer literate he might not be able to burn a CD.

I don't really get what's going wrong.

I don't quite get what's wrong either, but he should be able to get to a computer to download software from. How is he posting here?

ilikebikes 05-05-09 04:58 PM


Originally Posted by KingTermite (Post 8861574)
I don't quite get what's wrong either, but he should be able to get to a computer to download software from. How is he posting here?

We bought a Sony Vaios laptop last week to use until we get the other fixed, and I managed to get our old tower up and running (kinda) a guy at the local computer shop says he'll do it for $75.00, is that fair or is he sticking it to me?

phantyk 05-05-09 05:03 PM


Originally Posted by ilikebikes (Post 8862092)
We bought a Sony Vaios laptop last week to use until we get the other fixed, and I managed to get our old tower up and running (kinda) a guy at the local computer shop says he'll do it for $75.00, is that fair or is he sticking it to me?

That depends on the problem, really. Can you run us through the steps that you go through in order to try and reinstall windows? You said that it told you it prematurely ended, was this after you took out the first CD to put in the supplemental CD? Are installing a whole new OS or attempting to repair it? Is there sensitive data you need off the hard drive?

ilikebikes 05-05-09 05:14 PM

I'm trying to restore it to factory specs as my wife (may her gods bless her) downloaded a virus, prob that new one, when I called HP they told me to buy the system recovery disc set ($28.98) or buy some type of customer support crap ($100.00) that would let them take over my comp and try to get rid of the virus, they told me there was a 90% chance that the recovery disc setting the comp back to factory specs would get rid of the virus. I can't do the F11 thing as I can't access it! So I place the first disc in the tray, shut down the comp, then turn it back on and the comp picks up the restore disc, but when it ask for the supplimental recovery disc I get the message, I can tell you exactly what it says but you'll have to wait till I hook up the tower. (Im on my old tower now and it sucks bachi balls!) if you like Ill jump on the laptop and then hook up the tower and tell you the message, just let me know. I need to save nothing, nothing important on that tower, and I would like to get rid of the virus and set the comp to factory specs.

phantyk 05-05-09 05:27 PM


Originally Posted by ilikebikes (Post 8862200)
I'm trying to restore it to factory specs as my wife (may her gods bless her) downloaded a virus, prob that new one, when I called HP they told me to buy the system recovery disc set ($28.98) or buy some type of customer support crap ($100.00) that would let them take over my comp and try to get rid of the virus, they told me there was a 90% chance that the recovery disc setting the comp back to factory specs would get rid of the virus. I can't do the F11 thing as I can't access it! So I place the first disc in the tray, shut down the comp, then turn it back on and the comp picks up the restore disc, but when it ask for the supplimental recovery disc I get the message, I can tell you exactly what it says but you'll have to wait till I hook up the tower. (Im on my old tower now and it sucks bachi balls!) if you like Ill jump on the laptop and then hook up the tower and tell you the message, just let me know. I need to save nothing, nothing important on that tower, and I would like to get rid of the virus and set the comp to factory specs.

Ok, if we can get you past the "supplimental disk part" this will be easy. The only problem is I have no idea what your supplemental disk is. Are you sure you're putting in the correct disk? What HP sent you should have all the necessary parts for the full reinstallation. Once you put in the disk you should boot from the disk. Once there you'll have to delete the formatted sections, reformat and then install on the new slate.

What do you mean by the F11 command. Is that what they told you to press to boot from the disk?

KingTermite 05-05-09 05:28 PM

Yes, it sounds like that error message is crucial to understanding this problem.

phantyk 05-05-09 05:33 PM

From HP

Use the recovery discs to restore the PC by following the steps below.

1.
Open the disc drive door and turn off the PC.
2.
Insert the first Recovery disc in the disc drive and close the door.
3.
Press the power button to turn on the PC.
4.
The HP Recovery Manager window appears during the boot process.
*
If the HP Recovery Manager can access the hard drive, a prompt is displayed to backup the user files before continuing the recovery.
*
If the HP Recovery Manager cannot access the hard drive to fix the system errors, the HP Recovery Manager will overwrite all the data and reconfigure the entire hard drive to its original condition.
5.
Follow the prompts to insert any additional recovery discs in the disc drive.

Supplemental Disk


The OS recovery disc, available from HP, may be used to recover many different models and products. Because there is a limit to the number of files on a disc, HP may also send a Supplemental Recovery disc with additional software files for specific models. If you have a model that needs one of these extra files, you will receive both the Recovery discs and a Supplemental disc. However, if your model does not need any of these extra files, you will not receive a Supplemental Recovery disc.
During the recovery process, you will be prompted to insert the Supplemental disc.

*
If you received a Supplemental disc, insert the disc and click OK or Next . The recovery program looks at the supplemental disc and decides which of the specific files are needed.
*
If you did not receive a Supplemental disc, you should click Skip or Cancel . The recovery program will ignore the request and install the next file on the Recovery disc.

--------------------

Are you following those directions? If so, at what point are you having that error?

ilikebikes 05-05-09 06:07 PM


Originally Posted by phantyk (Post 8862303)
From HP

Use the recovery discs to restore the PC by following the steps below.

1.
Open the disc drive door and turn off the PC.
2.
Insert the first Recovery disc in the disc drive and close the door.
3.
Press the power button to turn on the PC.
4.
The HP Recovery Manager window appears during the boot process.
*
If the HP Recovery Manager can access the hard drive, a prompt is displayed to backup the user files before continuing the recovery.
*
If the HP Recovery Manager cannot access the hard drive to fix the system errors, the HP Recovery Manager will overwrite all the data and reconfigure the entire hard drive to its original condition.
5.
Follow the prompts to insert any additional recovery discs in the disc drive.

Supplemental Disk


The OS recovery disc, available from HP, may be used to recover many different models and products. Because there is a limit to the number of files on a disc, HP may also send a Supplemental Recovery disc with additional software files for specific models. If you have a model that needs one of these extra files, you will receive both the Recovery discs and a Supplemental disc. However, if your model does not need any of these extra files, you will not receive a Supplemental Recovery disc.
During the recovery process, you will be prompted to insert the Supplemental disc.

*
If you received a Supplemental disc, insert the disc and click OK or Next . The recovery program looks at the supplemental disc and decides which of the specific files are needed.
*
If you did not receive a Supplemental disc, you should click Skip or Cancel . The recovery program will ignore the request and install the next file on the Recovery disc.

--------------------

Are you following those directions? If so, at what point are you having that error?

Thats ^^^ where I get the message, but now the freakin' dvd player won't open! :eek::mad: I just priced it at $78.00! :mad: I don't know if I want to deal with this damn computer any more, maybe I'll just sell it as is and get out of it all together, Im just fed up with it, its a shame to 'cause its really a great computer when it works! :(

phantyk 05-05-09 06:13 PM

Your drive should have an emergency open hole. It's about the size of a paper clip and you press inside it and it ejects the disk. I guess the virus could be compromising your attempts but I haven't seen that before.

Referring to the lack of space stuff, "I did a little messing around and found that what ever area it is the info from the disc is sent is full,", did you reformat/delete partition prior to the reinstall or did you try to "repair"?

http://www.pcdoctor-guide.com/wordpr...sc-eject-1.jpg

ilikebikes 05-05-09 06:20 PM

Yes! It does have the hole! I didnt reformat/delete partition prior to the reinstall, I just tried the "repair" hell, I dont even know what reformat/delete partition means. Ill try again by using the emergency hole thingy, give me a minute....

phantyk 05-05-09 06:24 PM


Originally Posted by ilikebikes (Post 8862572)
Yes! It does have the hole! I didnt reformat/delete partition prior to the reinstall, I just tried the "repair" hell, I dont even know what reformat/delete partition means. Ill try again by using the emergency hole thingy, give me a minute....

The hole is only going to help if you want to get the disk out and the drive is broken. Reformat before you reinstall, don't repair. If you have a partition, leave the small partition as it is probably the reinstall that came with the computer. Don't repair as it's just going to try and fix what it finds wrong with your OS and not get rid of the virus. Do you have any instant messenger service/gmail?

Try booting up again and selecting full reinstall, it might call it destructive or something. If you don't need any data you want to wipe that sucker clean to get rid of the virus.

ilikebikes 05-05-09 06:24 PM

SWEET! thedvd player is open! What do you want me to do next?

ilikebikes 05-05-09 06:27 PM

Ive done nothing but turn the comp on and I get a message saying," disc boot failure, insert system disc and press enter" no IM BTW. :(

phantyk 05-05-09 06:35 PM

With the disk boot failure, that's after you put the first boot CD back in the dvd drive, correct?

ilikebikes 05-05-09 06:37 PM

Heres the message I get when I inserted the supplementary disc that it asked for, "Run time error! program: X:\system32\RESTORE7.EXE abnormal program termination"


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