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What would you do? 5 washing machines later . . .

Old 08-04-14, 07:53 PM
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What would you do? 5 washing machines later . . .

Need a little bit of advice and hoping someone here can give me some guidance.

In November of last year my wife and I purchased a new Electrolux IQ touch washer & dryer with pedestals from Home Depot. Since then, we've had recurring problems and subsequent warranty repairs/replacements that have to date led to us having 5 units. The problem appears to stem from a bad production run wherein which the motor driveshaft is warped, which results in the pulley eating into the backside of the washer tub; this ultimately leads to washer failure where the washer cannot complete a washing cycle.

Here's the summary:

1st unit, Nov '13: Purchased new; broke within first week.

2nd unit, Dec '13: warranty replacement that was damaged upon arrival; used until non-cosmetic damaged unit arrived two weeks later. Of note, replacement included replacement pedestal, because according to Electrolux it would "void the warranty to install a new washer unit onto an old pedestal unit," and that once a washer gets installed on a pedestal it is considered one unit, and gets replaced as an entire unit.

3rd unit, Dec '13: undamaged warranty replacement unit (including new pedestal) arrived, broke in January '14. Completed military move from NC to FL. Electrolux elected not to replace, but instead repair. Due to parts delays, unit was not repaired by Electrolux agent until April '14. This was a complete tear down repair that took a full day in my garage. Worked for 1 month, then broke May '14. Electrolux repair agent inspected only to find exact same problem as what was originally repaired, but this time had progressed in severity beyond its previous state. Electrolux agreed to warranty replace unit.

4th unit, July '14: damaged in transit, unit was rejected by the delivery agent (i.e. we never even saw this one).

5th unit, August '14: undamaged unit arrived, without pedestal. To me, this raises warranty concerns based on previous claims from Electrolux. Electrolux refused to send us documentation stating that our warranty would not be voided if the new washer unit were installed on the old pedestal; they changed their tune and now insisted that the washer unit and pedestal unit were considered two separate items for warranty purposes. The delivery agent had never installed a washer onto a pedestal (he said all the washers he delivers always come with pedestals already attached). After talking with Electrolux, it was decided to leave the new unit here not installed on the pedestal (because we need a functioning washer), and they would send someone out at a later date to install the washer on the pedestal. After the delivery agent left, my poor wife decided to run a load of laundry. The unit threw two error codes (E13 & E35) within first 10 minutes of use, and will not complete a wash cycle.

Now, I try to be a reasonable guy and not get agitated about stuff too much. I don't think I'm being unreasonable to expect a $2500 washer/dryer set to be functional. I won't be able to get a hold of Electrolux until tomorrow morning. What legal options are available to me in this matter? Since it seems impossible for Elextrolux to get a functioning washer to me under warranty replacement, I'm at the point where I'd simply like to get my money back and I'll go buy something else. But I don't know what options I can legally demand in this situation (i.e. is there a lemon law for appliances?).
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Old 08-04-14, 09:43 PM
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I'd think it's a good idea to follow the forums policy on talking about bicycle accidents/collisions: Don't talk about it publicly if legal action is being considered or in progress.
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Old 08-04-14, 09:55 PM
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Old 08-05-14, 12:54 AM
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Electrolux do NOT have a good reputation for reliability. Having said that, I have a basic Electrolux front load washer which for 4-5 years so far has been faultless. Touch wood that mine doesn't break down now.

What you've been through sounds ridiculous. I'm not sure what to suggest but do follow up on it.

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Old 08-05-14, 04:53 AM
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Document all and contact HD. Corporate if you have to.

They sold you the POS and I'd be insisting on a full refund. Explain you'd be happy with a store credit and will buy from HD a different brand.

OR:

Contact Electrolux and demand a new and complexity different model.

I had a defective Gateway computer, my first from them. I subsequently had 9 mos. of registry errors, with Gateway insisting it was the software I was installing. They went the route you are doing, many, many fixes as well as 2 complete unit replacements. Nothing worked and I threatened a complaint with the NY State Attorney Generals office at which point they did as I had originally suggested, a completely different model, when ran fine. That was my only Gateway ever.
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Old 08-05-14, 07:19 AM
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Walk away and buy Maytag. Electrolux made vacuum cleaners, not washers. Don't buy refrigerators from Hotpoint either.
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Old 08-05-14, 07:26 AM
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Originally Posted by genec View Post
Walk away and buy Maytag. Electrolux made vacuum cleaners, not washers. Don't buy refrigerators from Hotpoint either.
Seriously, cut your loss and give the Electrolux to St Vinnies or Goodwill and take the tax credit. Then go to Maytag and buy a set.
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Old 08-05-14, 07:49 AM
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Originally Posted by Shifty View Post
Seriously, cut your loss and give the Electrolux to St Vinnies or Goodwill and take the tax credit. Then go to Maytag and buy a set.
...or trade in to a refurb shop. There's no such thing as durable goods anymore. Buy a refurbished 20 yo Whirlpool, Maytag, whatever. I'm crossing my fingers that my front load Kenmore set will hold up for the long haul.
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Old 08-05-14, 08:25 AM
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Originally Posted by skijor View Post
...or trade in to a refurb shop. There's no such thing as durable goods anymore. Buy a refurbished 20 yo Whirlpool, Maytag, whatever. I'm crossing my fingers that my front load Kenmore set will hold up for the long haul.
Exactly... stay away from the complicated HE units of today... no doubt built to self destruct in months.
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Old 08-05-14, 08:30 AM
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Originally Posted by genec View Post
Exactly... stay away from the complicated HE units of today... no doubt built to self destruct in months.
There's nothing inherently wrong with HE machines. We have an LG pair and they work great. It's true, however, that it seems durable goods of all types are made to have a more finite lifespan than historically. We have a side-by-side that was installed in our home just 3 years before we bought it in 05 and it will soon have to be replaced. We also had to have an upright freezer we purchased after that repaired.

Simply put, if you've had any appliance repair guy come around of late, they'll all tell you the lifecycle of appliances is just not what it used to be.
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Old 08-05-14, 08:35 AM
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Originally Posted by genec View Post
Exactly... stay away from the complicated HE units of today... no doubt built to self destruct in months.
Then there's my HE units that take a beating and keep going. After thousands of loads, the washer only needed a new wash tub sealing boot, and the dryer only needed a new gas valve, belt and rollers.
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Old 08-05-14, 09:10 AM
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Note to self: do not buy an Electrolux.
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Old 08-05-14, 09:13 AM
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Had a similar issue with another brand of washer from Home Depot. It took almost 3 weeks to get the washer delivered and after getting it serviced twice because of failure to spin - both within a few weeks of purchase they then replaced the unit. It would not spin either. I went back to Home Depot and simply told them I wanted to return it and get a refund. They did, without much fuss. I was within the return period, which I suspect you are NOT.

We went right over to Lowes, got a different brand, had it the next day and we've had no issues for a few years now.

The point is to act fast, since you've had it (or its replacements) since last December you are probably outside the refund window. Take all your records and go back to HD and have a talk with them. Chances are they will offer you some recourse, if not the only way you'll get any satisfaction is to take them to court, small claims court if your state / city has it.
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Old 08-05-14, 09:14 AM
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I'd have my money back after the second one was bad.
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Old 08-05-14, 10:00 AM
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Get a Speed Queen top loader, no stupid electronic boards to break.
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Old 08-05-14, 10:21 AM
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Originally Posted by cafzali View Post
There's nothing inherently wrong with HE machines. We have an LG pair and they work great. It's true, however, that it seems durable goods of all types are made to have a more finite lifespan than historically. We have a side-by-side that was installed in our home just 3 years before we bought it in 05 and it will soon have to be replaced. We also had to have an upright freezer we purchased after that repaired.

Simply put, if you've had any appliance repair guy come around of late, they'll all tell you the lifecycle of appliances is just not what it used to be.
The thing I have to wonder about is why HE machines require a cleaning cycle... the machines are, after all, cleaning.

Also the way our new HE machine operates, makes me wonder about the design... it pulses rapidly at the beginning of the wash load... apparently doing "discovery" of the work load... that surging is hard on any mechanical device, not to mention the pulsed electrical load that makes all the lights in the house slightly flicker to that pulse.
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Old 08-05-14, 10:25 AM
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Originally Posted by dynodonn View Post
Then there's my HE units that take a beating and keep going. After thousands of loads, the washer only needed a new wash tub sealing boot, and the dryer only needed a new gas valve, belt and rollers.
I have had older washing machines last upward of 15+ years... and then only require replacement of some pump... eventually the transmission fails.

Since 2001, I am now on my second "modern" machine... the latest an HE machine... of which I have strong doubts about it's overall lifespan.
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Old 08-05-14, 10:35 AM
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Originally Posted by genec View Post
The thing I have to wonder about is why HE machines require a cleaning cycle... the machines are, after all, cleaning.

Also the way our new HE machine operates, makes me wonder about the design... it pulses rapidly at the beginning of the wash load... apparently doing "discovery" of the work load... that surging is hard on any mechanical device, not to mention the pulsed electrical load that makes all the lights in the house slightly flicker to that pulse.
Machines aren't all the same in regard to cycles/displaying of cycles. Our LG doesn't have anything that says "cleaning," but in general this is the cycle that occurs after the machine fills for the first time. Where an old-generation machine would spin at a slower rate the entire duration of its cleaning cycle, an HE machine will just gently rotate the clothes.

All I can say is an HE machine definitely cleans clothes better. The kids clothes we put in ours wouldn't get nearly as clean in an old washer.
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Old 08-05-14, 11:44 AM
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Originally Posted by genec View Post
I have had older washing machines last upward of 15+ years... and then only require replacement of some pump... eventually the transmission fails.

Since 2001, I am now on my second "modern" machine... the latest an HE machine... of which I have strong doubts about it's overall lifespan.
I wonder too, had our first Maytag for 25 years and I bought it USED back then. It was still working fine except a lot of internal hoses were rotting and the thing was rusted out on the bottom, we had it in a damp basement in the house before this one. It stunk pretty bad too. I replaced the washer door vvinyl hinges and the timer once, had something else minor fixed on it once too

We too are now on our second machine, both HE's. The last one was a Maytag Neptune which at the time was like top of their line. After a board went caput and no replacements available we went through the mess I outlined above in my post and are now on our "third" but I typically don't count the second one. It sure feels a lot lighter than our original and the way it sounds I wonder sometimes if it's gonna tear itself apart. It's pretty frickin' expensive to buy a new washer every 3 or 4 years, especially at about $1000 a pop.
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Old 08-05-14, 12:02 PM
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Speaking as someone who is married to a guy who works for GE Appliance's. He says the 'fancier' the machine, the more issues and fragile they are (also more expensive to fix) We have a 15+ years old top loader washing machine that hasn't given us any trouble. Same with the dryer.
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Old 08-05-14, 12:25 PM
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Originally Posted by MangoPumpkin View Post
Speaking as someone who is married to a guy who works for GE Appliance's. He says the 'fancier' the machine, the more issues and fragile they are (also more expensive to fix) We have a 15+ years old top loader washing machine that hasn't given us any trouble. Same with the dryer.
What is his opinion of buying commercial grade appliances?
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Old 08-05-14, 12:47 PM
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Originally Posted by genec View Post
Walk away and buy Maytag. Electrolux made vacuum cleaners, not washers. Don't buy anything from Hotpoint either.
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Old 08-05-14, 12:49 PM
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Originally Posted by MangoPumpkin View Post
Speaking as someone who is married to a guy who works for GE Appliance's. He says the 'fancier' the machine, the more issues and fragile they are (also more expensive to fix) We have a 15+ years old top loader washing machine that hasn't given us any trouble. Same with the dryer.
Exactly... the more bells and whistles, the higher the potential for failure. The old machines were electric with an electric-mechanical timer... the new machines have sensors and circuit boards... all of which will be hard to repair/replace just a few years down the road.
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Old 08-05-14, 02:47 PM
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Originally Posted by genec View Post
Walk away and buy Maytag. Electrolux made vacuum cleaners, not washers. Don't buy refrigerators from Hotpoint either.
Well, this would explain why their washers suck....
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Old 08-05-14, 02:57 PM
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