Paypal and subscription issues. Dissatisfied.
04-29-10, 08:19 AM
#1
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Paypal and subscription issues. Dissatisfied.
I have been a premium member. My subscription was due for renewal. Paypal emailed me and said the payment had been started but you can cancel a subscription within 24 hours (I was not interested in continuing my membership mostly because I didn't have 25 bucks to spare)
I canceled the subscription but 3 days later got a notice that the "echeck payment had cleared" or something like that. I tried emailing the listed email account on the paypal details, but got a non-deliverable report saying the email address is not valid.
Customer Service Email: awijaya@internetbrands.com
So this is the message I tried to send:
Hello,
I was notified that my subscription renewal would be coming up, I was no longer interested in having the premium service your site offers (the site is great, but I only purchased it to post some bikes I had for sale, I still use and love the site and am happy with the ad-supported version) so I canceled the subscription per paypal's recommendation and instructions. 3 days later, it says my 25 dollar eCheck has cleared.
Would you be so kind as to refund this for me? I support your site 100 percent I just can't really afford the extra item on my budget right now.
I appreciate your time.
Aaron Anderson
I canceled the subscription but 3 days later got a notice that the "echeck payment had cleared" or something like that. I tried emailing the listed email account on the paypal details, but got a non-deliverable report saying the email address is not valid.
Customer Service Email: awijaya@internetbrands.com
So this is the message I tried to send:
Hello,
I was notified that my subscription renewal would be coming up, I was no longer interested in having the premium service your site offers (the site is great, but I only purchased it to post some bikes I had for sale, I still use and love the site and am happy with the ad-supported version) so I canceled the subscription per paypal's recommendation and instructions. 3 days later, it says my 25 dollar eCheck has cleared.
Would you be so kind as to refund this for me? I support your site 100 percent I just can't really afford the extra item on my budget right now.
I appreciate your time.
Aaron Anderson
04-29-10, 08:29 AM
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Also, I was charged 25 dollars for a one year membership... it now seems that that only costs 12 dollars, but I'm being charged more than double that?
04-29-10, 08:29 AM
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I'll forward this to the appropriate people.
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. “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche
"We can judge the heart of a man by his treatment of animals." - Immanuel Kant
. “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche
"We can judge the heart of a man by his treatment of animals." - Immanuel Kant
04-29-10, 08:31 AM
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Thanks, I also see Ads everywhere... anyway.. the transaction is # 58Y79753BS912521H
04-29-10, 08:36 AM
#5
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Cool, and they'll address this very soon, I'm sure. feel free to contact me directly if not, though, via PM or Email. We'll get it resolved.
__________________
. “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche
"We can judge the heart of a man by his treatment of animals." - Immanuel Kant
. “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche
"We can judge the heart of a man by his treatment of animals." - Immanuel Kant
04-29-10, 08:44 AM
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Thanks for being so quick. I really appreciate it. I know it's just a bug in the system and that paypal isn't the easiest when dealing with subscriptions. You can't re-price them without ending all of them, yadda yadda.
05-04-10, 09:40 AM
#9
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I've referred it to Customer Service. I'll recontact them as see what's up. I have your email as well.
__________________
. “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche
"We can judge the heart of a man by his treatment of animals." - Immanuel Kant
. “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche
"We can judge the heart of a man by his treatment of animals." - Immanuel Kant
05-23-14, 04:59 AM
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Was this ever resolved?
I also attempted to e-mail you and all I got back was...
"The email account that you tried to reach does not exist"
"The email account that you tried to reach does not exist"
05-23-14, 08:34 AM
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Did you try tom(at)bikeforums(dot)net?
05-23-14, 08:49 AM
#12
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Not yet but I'll try that if need be. Thanks.
I messaged the Forum through a provided "contact" link.
I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.
awijaya@internetbrands.com
I messaged the Forum through a provided "contact" link.
I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.
awijaya@internetbrands.com
05-26-14, 09:52 PM
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This has been reported to IB.
05-27-14, 02:07 PM
#14
***RETIRED*** Do Not Contact
Any idea where that email address came from?
05-27-14, 02:50 PM
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From the "Details" summary of my PayPal transaction for renewal, if you are referring to my inquiry.
