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Ordered bike came with different specs, what to do?

Old 10-01-15, 05:26 PM
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Gtgradelol
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Ordered bike came with different specs, what to do?

Hi everyone!
So I was having clearance problems with my gt grade alloy tiagra between the spokes and brake calliper in the front. I've had a hell of a time trying to figure out what to do, but GT finally got back to me and said to have it sent in under a warranty claim. While waiting for them to get back to me, I returned the bike and had the 105 variant ordered in. It comes with the trp hyrd brakes that apparently don't have the problem. It is also listed on GT website as having a 15 thru axle in the front which wouldn't be a part of the huge recall on the QR axels.

I Went to go pay for the bike so it could be tuned up and made my way back home. Before I left I asked if the bike was part of the recall and I was told it wasn't. At home I get a call from the manager apologizing that the bike actually is part of the recall. Lol. Not a big deal because the manager offered to have a lock-in skewer put in as he wouldn't be allowed to let me leave with the bike without having the QR replaced.

I decided to call GT customer service before picking the bike up, to ask about the conflicting information on the website on the product I received. Nick, the GT customer service rep, told me if I did receive a bike with a QR and the website lists a 15 mm thru axle, it's because they probably ran out of the proper hubs and had to install QR compatible ones, and a different fork in order to keep production of the bike going. He said this is normal in the industry and that's why they list "specs are subject to change".

Is his statement about the industry changing specs true? I'm not too thrilled about receiving a bike with 9mm QR axles when the website clearly lists 15mm thru axels. If I ordered a bike that was listed as having dura ace, but it came with 105 because they ran out of dura ace I'd be pretty choked. I'm going to pick up the bike with the locking pin skewer replacement just because I'm tired of waiting for things to happen and just want to bring the bike home. The retailer I am dealing with have been pretty helpful but I am starting to feel pretty annoying. I'm not too familiar with this industry so I would be awesome to get some input on what expectations I should have in the cycling world. Should I just accept the disclaimer "specs subject to change" and move on with my life? I mean I just purchased a new car, and if I discovered Ford replaced a listed spec with what I considered to be a downgrade I wouldn't consider that acceptable. Is it silly to expect GT fit the proper hub, fork, and thru axle after purchasing the bike?
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Old 10-01-15, 05:40 PM
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Where did you buy the bike from and what does your invoice say?
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Old 10-01-15, 05:52 PM
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I agree with you. If specs are changed the changed component should be an obvious upgrade of the price should be reduced to reflect the downgrade. 15MM through axles cost a premium compared to 9MM QR, maybe a pivotal factor in the purchase. Not to mention that you're then getting a different fork, hub and possibly other front wheel components. That's a lot of different parts for it to be considered a blind substitution. Like losing you 1st class aisle set but then be told you were "upgraded" you to a window set................in coach.

I think the deal should be sweetened, if you were ordering based off specs.
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Old 10-01-15, 09:30 PM
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I would personally ask for a replacement. Having a thru-axle is a big selling point over a QR. It isn't a matter of specs subject to changing, a thru-axle compatible fork and hub is quite a bit different than a QR compatible fork and hub. Especially with the new generation of gravel bikes like the Grade, having a thru-axle is future proofing and QRs are going the way of the dinosaur on gravel bikes.
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Old 10-01-15, 09:37 PM
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Seriously. Is this even a thing on bikes with road components? QR are plenty strong for anything up to and including vigorous XC riding.
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Old 10-01-15, 09:46 PM
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Originally Posted by Elvo View Post
Where did you buy the bike from and what does your invoice say?
I bought my bike from sport chek in Canada. It's the only place I can get it. The invoice says gt grade alloy 105. The specs I got from gt bicycle's website, which I assumed was the most accurate. Sport chek is a big box store but they have been pretty awesome in letting me return the tiagra and ordering the 105 so close to the end of the season. I don't feel sport chek is at fault here because the detailed spec list is from gt bicycle.

Last edited by Gtgradelol; 10-01-15 at 10:10 PM.
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Old 10-01-15, 09:48 PM
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Originally Posted by dksix View Post
I agree with you. If specs are changed the changed component should be an obvious upgrade of the price should be reduced to reflect the downgrade. 15MM through axles cost a premium compared to 9MM QR, maybe a pivotal factor in the purchase. Not to mention that you're then getting a different fork, hub and possibly other front wheel components. That's a lot of different parts for it to be considered a blind substitution. Like losing you 1st class aisle set but then be told you were "upgraded" you to a window set................in coach.

I think the deal should be sweetened, if you were ordering based off specs.
Thanks for the input, I feel like I'm the customer from hell with all the issues I'm having but it's good to know I'm not being unreasonable.

Last edited by Gtgradelol; 10-01-15 at 10:12 PM.
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Old 10-01-15, 09:52 PM
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Originally Posted by Xherion View Post
I would personally ask for a replacement. Having a thru-axle is a big selling point over a QR. It isn't a matter of specs subject to changing, a thru-axle compatible fork and hub is quite a bit different than a QR compatible fork and hub. Especially with the new generation of gravel bikes like the Grade, having a thru-axle is future proofing and QRs are going the way of the dinosaur on gravel bikes.
Yeah that's one of the big reasons I wanted to go with the 105 variant. I thought this would be a way for me to get thru axles without having to spend a bunch more on the carbon frame versions.

Last edited by Gtgradelol; 10-01-15 at 10:13 PM.
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Old 10-01-15, 09:59 PM
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Originally Posted by rebel1916 View Post
Seriously. Is this even a thing on bikes with road components? QR are plenty strong for anything up to and including vigorous XC riding.
The QR could very well be strong enough, especially for me because I am new to riding. I probably won't be riding that hard. That isn't the point though. For me this was a big purchase so I liked the potential of a thru axle on my bike for the future. I also like the idea of having the front wheel installed in the same position every time. That is a feature of thru axles right?

Last edited by Gtgradelol; 10-01-15 at 10:14 PM.
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Old 10-01-15, 10:00 PM
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Originally Posted by Gtgradelol View Post
I bought my bike from sport chek in Canada. It's the only place I can get it. The invoice says gt grade alloy 105. The specs I got from gt bicycle's website, which I assumed was the most accurate. Sport chek is a big box store but they have been pretty awesome in letting me return the tiagra and ordering the 105 so close to the end of the season. I don't feel sport chek is at fault here because the detailed spec list is from gt bicycle.
Are you sure you were looking at the correct bike? Looking at the GT website, it's the Carbon 105 model, not the Alloy 105 which get the 15mm axle.
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Old 10-01-15, 10:03 PM
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Originally Posted by jimc101 View Post
Are you sure you were looking at the correct bike? Looking at the GT website, it's the Carbon 105 model, not the Alloy 105 which get the 15mm axle.
Yeah. I ordered the 2015 one. I don't know if I can post links but it's listed under 2015 grade alloy 105.

Last edited by Gtgradelol; 10-01-15 at 10:15 PM.
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Old 10-01-15, 10:04 PM
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Maybe you are looking at the 2016 gt grade alloy 105? I don't think the 2016 version list 15mm thru axles.
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Old 10-01-15, 10:23 PM
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Originally Posted by Gtgradelol View Post
Yeah. I ordered the 2015 one. I don't know if I can post links but it's listed under 2015 grade alloy 105.
Thru axle - Grade Carbon 105 - Enduroad - Pavement - Bikes

QR Axle - Grade Alloy 105 - Enduroad - Pavement - Bikes

Links are for the 2016 model, but don't appear to have changed in spec from the 2015 models
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Old 10-02-15, 12:22 AM
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There is a GT Grade alloy 105 with normal QR.
And also a GT Grade alloy X 105 with front through axle.
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Old 10-02-15, 04:35 AM
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Originally Posted by manc View Post
There is a GT Grade alloy 105 with normal QR.
And also a GT Grade alloy X 105 with front through axle.
This one Grade Alloy X - Enduroad - Pavement - Bikes

The OP never mentioned the X in the model name, so still thinking they are looking at the wrong spec.
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Old 10-02-15, 04:41 AM
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At the bottom of the specs it says: *All prices and specifications subject to change without notice.

If the specs of a bike ever do get downgraded by the manufacturer, the price of it would also get downgraded.



The 'Key Features' for the 2015 model says it has a 15mm thru axle but the photo of the bike shows a 9mm QR axle.

2015 model: http://www.gtbicycles.com/can_en/201...rade-alloy-105
2016 model: http://www.gtbicycles.com/can_en/201...rade-alloy-105

Looks to me like someone made an error and incorrectly listed a 15mm thru axle in the 'Key Features' for this bike.

* The specs for this bike don't actually list a 15mm thru axle like the specs for other models do.

http://www.gtbicycles.com/can_en/201.../grade-alloy-x
http://www.gtbicycles.com/can_en/201...ade-carbon-105
http://www.gtbicycles.com/can_en/201...carbon-ultegra
http://www.gtbicycles.com/can_en/201...ade-carbon-105
http://www.gtbicycles.com/can_en/201...carbon-ultegra

The specs for those models all list a 15mm thru axle.
The specs for the 2015 Grade Alloy 105 are: Fork - Grade Carbon 1 1/4-1 1/8" threadless alum steerer.


Originally Posted by manc View Post
There is a GT Grade alloy 105 with normal QR.
And also a GT Grade alloy X [strike]105[/strike] with front through axle.
Fixed

The Grade Alloy X is not a 105 model.

Last edited by cobba; 10-02-15 at 05:51 AM.
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Old 10-02-15, 05:20 AM
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Originally Posted by cobba View Post
At the bottom of the specs it says: *All prices and specifications subject to change without notice.

The 'Key Features' for the 2015 model says it has a 15mm thru axle but the photo of the bike shows a 9mm QR axle.


2015 model: Grade Alloy 105 - Road - Bikes

2016 model: Grade Alloy 105 - Enduroad - Pavement - Bikes




Fixed

The Grade Alloy X is not 105.
The 2015 (as mentioned in above posts) GT Grade alloy X has 105 components, hence also described as GT Grade alloy X 105.
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Old 10-02-15, 05:48 AM
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Originally Posted by jimc101 View Post
This one Grade Alloy X - Enduroad - Pavement - Bikes

The OP never mentioned the X in the model name, so still thinking they are looking at the wrong spec.
The OP has got a 2015 GT Grade alloy 105 (specced with hy/rd brakes,105 components, standard QR. Camouflage bar tape etc. Though looking at the spec list for the 2015 GT Grade alloy X which looks very similar with 105 components, similar colour (minus camouflage trim.) Except the more expensive 2015 GT Grade Alloy X has a front thru axle and fully hydraulic brakes plus one or two other upgrades.
The 2016 Grade alloy 105 also is QR. Pretty much same spec as 2015 but with colour difference.
The 2016 Grade alloy X is Thru axle, a funky new colour and Sram 1x11.

Last edited by manc; 10-02-15 at 06:14 AM.
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Old 10-02-15, 06:05 AM
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Originally Posted by manc View Post
The 2015 (as mentioned in above posts) GT Grade alloy X has 105 components, hence also described as GT Grade alloy X 105.
The 2015 Grade Alloy X wasn't a Canadian model, not all models were sold in all countries.

Canada: http://www.gtbicycles.com/can_en/201...road/adventure
USA: http://www.gtbicycles.com/usa_en/201...road/adventure

I was talking about the 2016 model that was a Canadian model.
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Old 10-02-15, 06:12 AM
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Originally Posted by cobba View Post
The 2015 Grade Alloy X wasn't a Canadian model, not all models were sold in all countries.

Canada: EnduRoad - Road - Bikes
USA: EnduRoad - Road - Bikes

I was talking about the 2016 model that was a Canadian model.
Its ridiculous that website stated the bike had thru axle and yours hasn't. That is unacceptable.
Something needs sorting.
Great bike though either way
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Old 10-02-15, 06:22 AM
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Originally Posted by manc View Post
Its ridiculous that website stated the bike had thru axle and yours hasn't.
* Specs for the 2015 Grade Alloy 105 don't list a 15mm thru axle but the 'Key Features' written above the specs do.

Canada: http://www.gtbicycles.com/can_en/201...rade-alloy-105
USA: http://www.gtbicycles.com/usa_en/201...rade-alloy-105

All photos for the 2015 Grade Alloy 105 show a 9mm QR.
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Old 10-02-15, 06:46 AM
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Originally Posted by cobba View Post
* Specs for the 2015 Grade Alloy 105 don't list a 15mm thru axle but the 'Key Features' written above the specs do.

Canada: Grade Alloy 105 - EnduRoad - Road - Bikes
USA: Grade Alloy 105 - EnduRoad - Road - Bikes

All photos for the 2015 Grade Alloy 105 show a 9mm QR.
So what would be the difference between key features and specs? Real question. The key features list 15mm thru axle and the "specs" just omit information about the axle? If a key feature of the bike is a 15mm thru axle, your link is where I got information on the "2015 gt grade alloy 105", shouldn't the bike I order have this key feature? My mistake for saying it was on the spec list when it was under key features but isn't that even more unacceptable?
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Old 10-02-15, 07:04 AM
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Originally Posted by Gtgradelol View Post
So what would be the difference between key features and specs? Real question. The key features list 15mm thru axle and the "specs" just omit information about the axle? If a key feature of the bike is a 15mm thru axle, your link is where I got information on the "2015 gt grade alloy 105", shouldn't the bike I order have this key feature? My mistake for saying it was on the spec list when it was under key features but isn't that even more unacceptable?
Thinking that you really need to be going back to your dealer, they should be your first point on contact, long before you contact the manufacture (thats what the dealer is there for) and long long before you ask about it on a forum.

For the spec info missing infomation about the axle on a 15mm hub, who cares! the axle will be specific to the fork, and has no relation to the hub (any 15mm hub can be used with any 15mm axle, axles are specific to the fork)

For being spec'd with 15mm in the first place, as road bike transition to thru axles, 12mm is becoming the standard for road bikes, 15mm seems a bit of and overkill for the purpose.
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Old 10-02-15, 07:05 AM
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Originally Posted by cobba View Post
At the bottom of the specs it says: *All prices and specifications subject to change without notice.

If the specs of a bike ever do get downgraded by the manufacturer, the price of it would also get downgraded.



The 'Key Features' for the 2015 model says it has a 15mm thru axle but the photo of the bike shows a 9mm QR axle.

2015 model: Grade Alloy 105 - Road - Bikes
2016 model: Grade Alloy 105 - Enduroad - Pavement - Bikes

Looks to me like someone made an error and incorrectly listed a 15mm thru axle in the 'Key Features' for this bike.

* The specs for this bike don't actually list a 15mm thru axle like the specs for other models do.

Grade Alloy X - Enduroad - Pavement - Bikes
Grade Carbon 105 - Enduroad - Pavement - Bikes
Grade Carbon Ultegra - Enduroad - Pavement - Bikes
Grade Carbon 105 - Road - Bikes
Grade Carbon Ultegra - Road - Bikes

The specs for those models all list a 15mm thru axle.
The specs for the 2015 Grade Alloy 105 are: Fork - Grade Carbon 1 1/4-1 1/8" threadless alum steerer.




Fixed

The Grade Alloy X is not a 105 model.
Thanks for the input. So I understand what that disclaimer l about price and specifications subject to change without notice means and I see it everywher, but I have never actually seen that happen before. Ford advertised a key feature of my car is ecoboost. If they ran out of ecoboost and put in a normally aspirated engine that wouldn't be cool. I get that the disclaimer protects them, it just seems like a big oversight or straight up bait and switch. The new 2016 models are out and they still haven't changed the description of the 2015 model. It's hard to find anyone who has the bike but one fella who bought his a couple months ago has a QR. I have a hard time believing the 2015 models ever had thru axles and ran out during production as the gt customer service rep told me on the phone. That's why I wanted to get everyone's opinion on this as I'm new to cycling so I wasn't sure if I'm being unrealistic about expecting a thru axle on my bike as it was advertised out accept the disclaimer that they have the right to change things without notice and I'm Sol.
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Old 10-02-15, 07:24 AM
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Originally Posted by Gtgradelol View Post
So what would be the difference between key features and specs? Real question. The key features list 15mm thru axle and the "specs" just omit information about the axle? If a key feature of the bike is a 15mm thru axle, your link is where I got information on the "2015 gt grade alloy 105", shouldn't the bike I order have this key feature? My mistake for saying it was on the spec list when it was under key features but isn't that even more unacceptable?
What's listed in the 'Key Features' is obviously a mistake and shouldn't be there.

I can't find any photos of the 2015 Grade Alloy 105 with a 15mm thru axle.

This image was made from photos off the GT website.


I have a hard time believing the 2015 models ever had thru axles and ran out during production as the gt customer service rep told me on the phone.
Without seeing the specific page and details, the rep was probably just giving you a possible reason for the differences.
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