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Chain reaction cycles love them or hate them?

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Chain reaction cycles love them or hate them?

Old 03-10-16, 10:34 PM
  #1  
goraman
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Chain reaction cycles love them or hate them?

Great prices but no customer service.
They don't respond to emails or answer the phone .
I emailed them over days only to get an auto reply ,I called them 2x from the U.S. only to be put on automatic hold to listen to a never ending recording.
I wonder if there is a living ,breathing soul that works there or is it an ,automated warehouse full of robots.
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Old 03-11-16, 12:56 AM
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you have to love good old CRC. my deliveries are always fast and accurate. i have always been noted if a item is out of stock. at the moment im going through a exchange, i broke my cranks, they have been sent away to the distributor, it has been 2 weeks since i sent them off. i dont know if this is good or bad tho haha
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Old 03-11-16, 06:21 AM
  #3  
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Love them!

Also Wiggle and Evans.

I think they also all love me based on my credit card spend.
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Old 03-11-16, 06:26 AM
  #4  
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I have ordered from them twice. It went well. I'm sure if I had an issue and couldn't contact them it'd be frustrating.
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Old 03-11-16, 09:21 AM
  #5  
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I got charged a fee by DHL when I ordered this year and with the fee it cost me the same as if I were to buy from my LBS. Back when they were using royal mail, there was nothing I had to pay the carrier except tax. I buy my stuff locally now or from Jenson.
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Old 03-11-16, 09:38 AM
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Well after a half dozen emails over nearly a week and 2 calls they finally responded by email after my order had been shipped.
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Old 03-11-16, 09:07 PM
  #7  
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Originally Posted by Gerryattrick View Post
Love them!

Also Wiggle and Evans.

I think they also all love me based on my credit card spend.
Yep, also throw in Bike24 & Rose from Germany.

I compare pricing and range at all 5 places and purchase accordingly.

Sadly it looks like Wiggle & Chain Reaction are merging.
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Old 03-11-16, 09:30 PM
  #8  
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I've received excellent service from several European vendors. Better selection, better prices, and a huge amount of items simply unavailable in the US at any price.

I recently ordered a B&M IQ-X headlight, a separate B&M mount specifically for the Rockshox paragon fork, and it cost $45 less with shipping than the price of the light alone from the few US sources that even have them.
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Old 03-11-16, 10:48 PM
  #9  
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What's with international postage? I've had stuff delivered from England and China, and looked at the postage rates on the packages. It's dirt cheap to ship to the US, but seems quite expensive to ship from the US to overseas or even to Canada & Mexico.
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Old 03-11-16, 10:58 PM
  #10  
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The U.S. is very expensive compared to the whole world.
Alot of country's have shipping embargoes on us.
So it costs us more to move a thing out of our country into theirs.
Haven't you been listening to TRUMP.
For 20+ years we have been getting shafted by the whole world.
Our leaders have not done what is best for the country in a very long time.
Yup, we are supposed to be a super power and even punky little ****stan beats us up and takes our lunch money now.

Last edited by goraman; 03-11-16 at 11:05 PM.
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Old 03-11-16, 11:21 PM
  #11  
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Originally Posted by Gresp15C View Post
What's with international postage? I've had stuff delivered from England and China, and looked at the postage rates on the packages. It's dirt cheap to ship to the US, but seems quite expensive to ship from the US to overseas or even to Canada & Mexico.
I don't know about that, for a short time I was producing a motorcycle accessory, and I shipped them to such places as England, Germany, South Africa, Australia, Namibia, Uruguay, and Canada. The shipping wasn't significantly more expensive than having items shipped to me from western Europe, and cheaper than from Poland, or Russia.
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Old 03-12-16, 12:16 AM
  #12  
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Try shipping to ****stan.
You haven't shipped internationally for a while then.
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Old 03-12-16, 12:28 AM
  #13  
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Originally Posted by Gresp15C View Post
What's with international postage? I've had stuff delivered from England and China, and looked at the postage rates on the packages. It's dirt cheap to ship to the US, but seems quite expensive to ship from the US to overseas or even to Canada & Mexico.
International postage rates are set by the country where the mail originates. That country gets to keep all the revenue on letter mail, and the recipient country delivers for free, based on the assumption that since mail goes 2 ways, it all comes out even (sort of). Packages are a bit different with the delivering country getting some of the dough based on the total inbound volume.

China sets low rates, partly because they reflect their low domestic rates, and partly because they want to encourage outgoing mail. OTOH the USA sets high rates because internal costs are high, and they don't care about encouraging exports.

They blamed recent increases, which were much greater than domestic mail rate increases on added documentation and security measures related to loading mail on international passenger flights. I suspect that it's more like they did it simply because they could, since overseas mail is much less politically sensitive than the cost of a 1st class letter. It's also conceivable that they track inbound and outbound volume, and if it's unbalanced raise outbound rates to cover the cost of delivering the inbound for free. But you'd have to be a fly on the wall at a USPS rate setting meeting to know.

Also consider that most postal systems are government run, and might support a policy of low costs for exports (which I suspect China does), while the USPS is mandated to charge enough to cover cost, and has no mandate to support exports.

All this is a bit of a sore point for me. It costs me roughly 10 times to send a small packet overseas vs. someone in China, and more than double what it would cost from Europe.
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Old 03-12-16, 02:13 AM
  #14  
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I was told when we send a parcel over seas, the U.S. pays more than any other country, and I know even Canada will not let anything through that can be purchased there!
****stan charges the U.S. more also to complete the parcel delivery on there end.
It cost me $45.00 to send a pound there.
This is why we need to reset all trade deals as we have just been loosing for to long.
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Old 03-23-16, 11:43 AM
  #15  
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In reply to Colonel Sanders:

I rather see the merger of CRC/Wiggle with PBK or Total Cycling.
I been a customer of CRC as long as I been a customer with Wiggle.
I rather have CRC & Wiggle as the top 2 UK sellers in cycling.
What both have in common = being Assos dealers.
But what CRC has that Wiggle not have: Wiggle not sell/send Assos to USA.
But UK companies have items that USA companies don't have; which make me do international shopping. ADD the prices.
Colonel Sanders did not say if he had any LBS/retailers price match the int'l sellers; as that be a long-shot such would happen for them to do.
Add that I got charged a customs fee less often via buying from Wiggle or CRC, than the other names.
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Old 03-23-16, 01:50 PM
  #16  
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Originally Posted by goraman View Post
I was told when we send a parcel over seas, the U.S. pays more than any other country, and I know even Canada will not let anything through that can be purchased there!
Where does that idea come from? As a Canadian, I often buy items from the UK and occasionally from the US that I can also buy locally. However, many US distributors charge far higher for shipping, not all, just some
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Old 03-23-16, 01:55 PM
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I ordered 2 sets of Tires from Chain Reaction they shipped them on March 9th.

I am starting to get a little worried.
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Old 03-23-16, 02:32 PM
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Never had a problem with CRC, but worried how that will change after the Wiggle "merger" since frankly, the latter has a lot to learn from Amazon re: how to do customer service.

Wiggle has put me through the wringer this week after I received a faulty $500 product. They and the manufacturer referred me to deal with the other party until I finally insisted that Wiggle help me, or I'd simply return the product and buy from a vendor that takes customer service seriously.

I couldn't find a number to call Wiggle, but dealing with their email system is horrid compared to a quick toll-free call to Amazon. In addition, they've insisted on getting the product back and inspecting it before shipping a replacement, and, if the device is not faulty, they'll charge me for the return shipping.

Wow. Just wow...
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Old 03-23-16, 04:17 PM
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Originally Posted by molten View Post
In reply to Colonel Sanders:

I rather see the merger of CRC/Wiggle with PBK or Total Cycling.
I been a customer of CRC as long as I been a customer with Wiggle.
I rather have CRC & Wiggle as the top 2 UK sellers in cycling.
What both have in common = being Assos dealers.
But what CRC has that Wiggle not have: Wiggle not sell/send Assos to USA.
But UK companies have items that USA companies don't have; which make me do international shopping. ADD the prices.
Colonel Sanders did not say if he had any LBS/retailers price match the int'l sellers; as that be a long-shot such would happen for them to do.
Add that I got charged a customs fee less often via buying from Wiggle or CRC, than the other names.
I find myself using Bike24 and Rose more and more, and Chain Reaction, less and less.

Chain Reaction's range is diminishing rapidly and even allowing for the German sites/stores charging a fee of 20 Euro for delivery, I find that as I order a number of items with all my orders, that the Germans are still cheaper or they are the only ones that had what I wanted.

Not sure about the American situation, but as an Australian, they don't charge me any custom fees.
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Old 03-23-16, 05:07 PM
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Originally Posted by goraman View Post
The U.S. is very expensive compared to the whole world.
Alot of country's have shipping embargoes on us.
So it costs us more to move a thing out of our country into theirs.
Haven't you been listening to TRUMP.
For 20+ years we have been getting shafted by the whole world.
Our leaders have not done what is best for the country in a very long time.
Yup, we are supposed to be a super power and even punky little ****stan beats us up and takes our lunch money now.
I had to prove the Grado 325i 's I was shipping was used and not new to Canadian customs that's how I know.
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Old 03-23-16, 07:02 PM
  #21  
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Thankfully there are still some local shops in existence. Save me from the hassle of ordering stuff through an online interface which cannot give me advice and might not have any customer service.
I would rather wait a few days for an order to go through and be able to talk with live people in person than beep boop beep on a computer.
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Old 03-23-16, 09:23 PM
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Originally Posted by veganbikes View Post
Thankfully there are still some local shops in existence. Save me from the hassle of ordering stuff through an online interface which cannot give me advice and might not have any customer service.
I would rather wait a few days for an order to go through and be able to talk with live people in person than beep boop beep on a computer.
veganbikes:
it is time for you to go to MY thread, that many others have been reading. General Cycling Discussion, "My analogy in a local bike shop's price hikes"
There be controversial, small private local bike shops that refuse to 'price-match' over a certain amount. If wanting to 'price match' at all.
Add, with the chat of another thread about an international online bike shop. That has lower, more competitive prices, than USA prices. The local bike shops have more to worry about, if the LBS really want to stay in businesses.
Add the internet reveiws that of Y & G that can be added. As there are those customers THAT LOVE to make internet reviews.
BUSINESS IS TOUGH THESE DAYS.
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Old 03-24-16, 04:28 AM
  #23  
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I've ordered numerous times from CRC. The only trouble I had was when they sent me a set of tires that they advertised as tubeless but weren't.

They offered for me to keep the tires and a voucher for the price of the tires.

I was happy with that.
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Old 03-24-16, 04:46 AM
  #24  
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Originally Posted by SnowCYYCling View Post
I got charged a fee by DHL when I ordered this year and with the fee it cost me the same as if I were to buy from my LBS. Back when they were using royal mail, there was nothing I had to pay the carrier except tax. I buy my stuff locally now or from Jenson.
Gotta watch DHL, the have a scam where they charge "processing" fees for incoming shipments. You have to pay the taxes and duties, but the cost of clearance should included in the freight paid by the shipper as normally it's door to door. You can normally tell them that your freight was door to door and they'll take the fee away.
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Old 03-24-16, 08:23 AM
  #25  
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I ordered parts from 3 different suppliers Sunday. All were set up with standard free shipping. The stuff I ordered from Chain Reaction will get here before stuff I ordered from a seller 500 miles away in Florida.
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