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LBS gave new bike it's first bit of "character"

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LBS gave new bike it's first bit of "character"

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Old 11-28-16, 11:17 PM
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DumbPartsGuy
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LBS gave new bike it's first bit of "character"

I am one of those nuts that takes very good care of my toys. I recently decided to spoil myself and get a bike that fit properly and was fitted to me, with geometry/riding posture that was exactly what I wanted. This just happened to be a Disc Trucker. On my older stuff, I had done everything myself, but there are a few things that were different about this bike and I figured since they do offer the 30/60/90 day inspections, I would take them up on it and have a pro look at it once or twice. I was not worried about much, but I have heard of people having issues with machine built wheels, and I am very much a Clyde when it comes to weight. I took it in twice, and they damaged it both times. The first one I noticed, but did not make it through the powder coat so I wasn't worried about it. This time... They set it up on a seat tube clamp (I witnessed this), and I am guessing he dropped it when dismounting the bike off the stand.

I am very well aware that yes, it will get damaged over time, the finish will wear at contact points and where the tires fling debris... but it's a bummer when it is not even me, and its only 4 months old. Is it wrong of me to think that I should take any future business to another LBS being that they have displayed a continued inability to not damage the bike I just spent a good deal of money on with them?

Anyone else have this issue?
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Old 11-28-16, 11:32 PM
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jakefromst8farm
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Totally understand your frustration. I have had similar encounters in other areas of my life letting shops handle my toys. That's a steel bike right? If so I'd put some clear nail polish on the chip and not bring it back to that shop anymore. Don't lose too much sleep over it.
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Old 11-29-16, 06:19 AM
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I kind of agree w/Jake. Go through the grieving process. Then find a different shop, or at least have a calm word with your current shop about taking more care. Maybe just the latter. If you like the shop, then maybe just speak to them and give them a chance to retain you as a customer by taking better care of your bike.

FWIW, most of us will hang bikes in the stand by the seat post, and not by the seat tube.
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Old 11-29-16, 06:21 AM
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Perhaps you could talk about your problem with the shop in question. Take the time to bring the bike back in and see what they say before you write the shop off, you may be surprised, just don't think you can go in and get a big rebate or free major parts due to the careless knick.
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Old 11-29-16, 06:40 AM
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That's very unfortunate. It's a fact that accidents happen, and no one cares more about your bike than you. So don't expect them to baby your bike, after all its a shop that works on a lot of bikes daily (meaning they're concerned more with speed than care).
Although you have new steel, My belief is a vintage steel bike in a modern shop will sometimes not get the careful handling it deserves.

Last edited by texaspandj; 11-29-16 at 10:38 AM.
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Old 11-29-16, 07:33 AM
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Gimme a break, your knickers are all twisted up over a little scratch? In any case, you can't prove the LBS did it. Maybe this is an opportunity to mature by learning perspective. Or maybe you're just trolling?
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Old 11-29-16, 08:26 AM
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Originally Posted by Mr IGH View Post
In any case, you can't prove the LBS did it.

+1. Maybe I am missing something in the photo, but that paint chip I see could have easily been caused by a rock kicked up from the rear wheel, and the location of the chip does not seem consistent with the bike being dropped as it's on the underside of the seatstay.
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Old 11-29-16, 08:40 AM
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You could have a word with the shop, but frankly, if it were me, I wouldn't worry about it too much. It is a bicycle. You will get little nicks and scratches over time. I try to watch out, but my bikes sure have their share.
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Old 11-29-16, 08:41 AM
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The fact that a shop works on lots of bikes is no excuse for damaging a customer's property.
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Old 11-29-16, 08:43 AM
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Originally Posted by TimothyH View Post
The fact that a shop works on lots of bikes is no excuse for damaging a customer's property.
The fact that the paint has a chip doesn't mean the bike shop damaged anyone's property. Note what the OP wrote:


"and I am guessing he dropped it when dismounting the bike off the stand."


(Emphasis added.)
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Old 11-29-16, 09:17 AM
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If you can prove it was their fault, I'd talk to them.

Otherwise, one of the immense benefits of buying used or scratch-n-dent is not worrying about that first scratch!
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Old 11-29-16, 09:27 AM
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No. It is not wrong-of-you. I was enraged when I brought my C&V frame home from the powder-coater's (with a short stop at LBS to put the headset back on). The seat-tube decal was torn at the edges, and the tube finish was scuffed where the workstand had come in contact with it (3"-long section). I tried waxing it, but to no avail. Like you, the frame was new (to me, anyway).
Send them a nasty letter and never go back. Review them on Yelp and Google reviews. It's the only way they'll learn

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Old 11-29-16, 09:55 AM
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LBS issues notwithstanding, you've ridden a bike for 4 months and this is the first scratch? I took a rock the size of a golf ball right off the downtube on like day 3 of ownership of my bike. If you want it to look showroom fresh for whatever reason, the only way that's going to happen is to not ride it. Hang it on the wall and appreciate it.

I just dropped a screwdriver on my top tube earlier this week, left two nice little bright silver nicks in the paint. Amount of sleep lost: zero. Those nicks have plenty of company.
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Old 11-29-16, 10:39 AM
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Originally Posted by DrIsotope View Post
LBS issues notwithstanding, you've ridden a bike for 4 months and this is the first scratch?...
+1. I pushed my brand new Randonee out of the REI shop and leaned it carefully against the car to undo the straps in the bike rack.

A sudden gust of wind...

Down goes the bike, scratched the front fork, the bike rack and the plastic cover of the Microshift shifter.

15 minutes new!
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Old 11-29-16, 10:40 AM
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Originally Posted by TimothyH View Post
The fact that a shop works on lots of bikes is no excuse for damaging a customer's property.
Of course not, but if you want more care taken in handling your bike, seek a less congested shop.
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Old 11-29-16, 10:49 AM
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I'm guessing that OP looks over his bike frequently and has a good idea when the scratch happened. If it WAS the LBS, there is no excuse for it.

Personally I'd try to match the color and put some enamel or something over it and not worry further about it.
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Old 11-29-16, 10:55 AM
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Originally Posted by wphamilton View Post
I'm guessing...

The very premise of this thread is based on "guessing."
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Old 11-29-16, 11:01 AM
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Originally Posted by indyfabz View Post
The very premise of this thread is based on "guessing."
There seems to be an undercurrent of complaints against bike shop mechanics, and defending them, as well.
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Old 11-29-16, 11:07 AM
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Originally Posted by DrIsotope View Post
LBS issues notwithstanding, you've ridden a bike for 4 months and this is the first scratch? I took a rock the size of a golf ball right off the downtube on like day 3 of ownership of my bike. If you want it to look showroom fresh for whatever reason, the only way that's going to happen is to not ride it. Hang it on the wall and appreciate it.

I just dropped a screwdriver on my top tube earlier this week, left two nice little bright silver nicks in the paint. Amount of sleep lost: zero. Those nicks have plenty of company.
Same here. But on day one. A nice sized ding on the top tube. I was angry. But also happy to get the first ding out of the way.
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Old 11-29-16, 11:14 AM
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Originally Posted by indyfabz View Post
The very premise of this thread is based on "guessing."
He's guessing how it was done not who or where.
Chime in OP.
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Old 11-29-16, 11:15 AM
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Originally Posted by indyfabz View Post
The very premise of this thread is based on "guessing."
I bet everybody in this thread makes thousands of guesses every day, mostly without realizing it. Because none of us has anything like perfect information about the world, but we still have to operate in it. It's good to be aware of what you know vs what you think, but it's not like every guess we make is automagically wrong.
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Old 11-29-16, 11:33 AM
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Originally Posted by texaspandj View Post
He's guessing how it was done not who or where.
Chime in OP.

Uh....This is what he wrote:


"This time... They set it up on a seat tube clamp (I witnessed this), and I am guessing he dropped it when dismounting the bike off the stand."


He's guessing that the he (i.e., the mechanic, or who) at the bike shop (where) dropped it when taking the bike out of the stand (how).
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Old 11-29-16, 11:37 AM
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Originally Posted by Seattle Forrest View Post
but it's not like every guess we make is automagically wrong.
Of course not, but in this case, the OP's choice of words and failure to supply more background/details makes his conclusion as to cause sound like pure conjecture.
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Old 11-29-16, 12:13 PM
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The 'how it happened' makes no difference to the OP. The question is does he return to the same shop and risk additional damage given they're 2 for 2.
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Old 11-29-16, 12:14 PM
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Originally Posted by DrIsotope View Post
LBS issues notwithstanding, you've ridden a bike for 4 months and this is the first scratch? I took a rock the size of a golf ball right off the downtube on like day 3 of ownership of my bike. If you want it to look showroom fresh for whatever reason, the only way that's going to happen is to not ride it. Hang it on the wall and appreciate it.

I just dropped a screwdriver on my top tube earlier this week, left two nice little bright silver nicks in the paint. Amount of sleep lost: zero. Those nicks have plenty of company.
I sympathize with the OP. I care about my bike's paint (powder) job too. And the saddle, and the bars, and the stem, and rims....

I have a bike that still looks showroom after 14 years. Yes, I ride it. A lot. And hard. But not off road. I guess I'm lucky that the road has yet to kick up any debris nasty enough to scratch the down tube. I'm careful when parking it. I won't allow anyone else to wrench on it. Now that I have this stretch of time without a scratch, it has become a "thing" of it's own. I want to see how long I can keep the streak alive. For me it's fun, a novelty, not an obsession.
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