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New LBS bike blues

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Old 12-05-16, 03:05 PM
  #1  
Joeyseven
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New LBS bike blues

Been awhile since I bought A new compete bike from A local bike shop.About 13 years.
Had some Performance gift cards.And was looking for A gravel type bike.

The old Turnpike was on sale for $750 plus 20% bonus points back.Has Tiagra 10-speed and can be return or exchange if I did not like the bike.Plus I wanted at least one bike I could take in and get my brakes adjusted etc while looking around and buy bike parts I need.

So when I went to go for A ride latter that night,I noticed the bars where crooked and the stem to fork bolts were not tighten at all.So easy to make right.So went for my first ride and the front derailleur is not adjusted right,would not change into the big ring.So I'm not happy with this Performance shop or bike.
Going to be returning and buy somewhere else.As the bike shop is not really close to my house either.

So I should have tested ridden and did A inspection of the bike before I left.That is what I want to pass along.

Raleigh or Felt or ? used or online now.

Last edited by Joeyseven; 12-05-16 at 03:11 PM.
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Old 12-05-16, 03:47 PM
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Never been impressed with the wrenching at out local Performance.

I watched their lead inspect a bike one of the guys had built and he re-adjusted the (flat) bars rolled way too far forward.

I asked him about that and he said he always heard the bars could break on a big bump if not adjusted that way...
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Old 12-05-16, 04:12 PM
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One question, not looking to troll you or call you out: did you test ride the bike before bringing it home?

Bill
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Old 12-05-16, 04:50 PM
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My LBS offers 6 months of after the sale service, Included ..

And assembly mechanic test rides every bike before putting it on the sales floor .
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Old 12-05-16, 04:58 PM
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Local bicycle shops vary in quality, just as local auto garages vary in quality. It's important to find one of good quality that you can trust.
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Old 12-05-16, 05:14 PM
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Performance is a *big* chain that I would not call a proper "LBS." My experience with them for customer service and shop work has always been lackluster. I'm sure it varies from store to store depending on how with-it their store manager is, but I avoid them as a rule.
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Old 12-05-16, 05:16 PM
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Originally Posted by Joeyseven View Post
So went for my first ride and the front derailleur is not adjusted right,would not change into the big ring.So I'm not happy with this Performance shop or bike.
Well as you see, your experience is common. I brought a $1600 bike home and during the first ride discovered the chain would slide off the large ring down onto the crank arm if I shifted in a certain speed range. Didn't happen every time. Front derailleur was obviously not set up right so I took it home and spent 20 minutes doing it myself. The setup was close, very close, and in a bikeshop on a stand the problem may not have showed up but that's why bike shops tell you to bring the bikes back after a few weeks so they can iron out any issues. I know how you feel though, I didn't bother going back there, I only went in the first place because the bike was special, a run out model.

I need a good mechanic though for things like truing wheels and luckily I have one.
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Old 12-05-16, 05:23 PM
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Originally Posted by qcpmsame View Post
One question, not looking to troll you or call you out: did you test ride the bike before bringing it home?

Bill
OP even wrote it in bold.

Originally Posted by Joeyseven View Post

So I should have tested ridden and did A inspection of the bike before I left.That is what I want to pass along..
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Old 12-05-16, 05:29 PM
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Originally Posted by SquidPuppet View Post
OP even wrote it in bold.
Apologies, this is why I asked politely. Much appreciated.

To answer his question then, Yes, a test ride and inspection would have been in order. Too many folks take the assembly for granted. Lessons learned, including reading a post more carefully.

Bill
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Old 12-05-16, 05:33 PM
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Any shop is a gamble, Performance or not!

I've run across several shops that have one good mechanic and 3 lousy ones. I've had terrible experiences with several local LBS's.

Especially wheel repair, they really are not up to par.

It more depends on the one person you deal with. I know one great mechanic that has moved between a few stores. The shop he is at, is the best one.

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Old 12-05-16, 06:00 PM
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Any shop is only as good as the individual mechanic behind the counter. That could vary from day to day or shift to shift.

The guys at the local Performance Bike in Marietta, Georgia are very good. It helps that one of the managers is an experienced mechanic as well.
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Old 12-05-16, 06:25 PM
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Originally Posted by ClydeTim View Post

Especially wheel repair, .
That's a good way to measure a mechanic. Take in an old rim that's out of wack and ask for an alignment, if they get it near perfect you're on a winner, if not you're only out of pocket 10 or 15 bucks.
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Old 12-05-16, 07:06 PM
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Who would you expect to assemble new bikes at that Performance shop? Maybe the newest most inexperienced guy in the shop?
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Old 12-05-16, 07:12 PM
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Probably, but someone should be checking that inexperienced person's work.
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Old 12-05-16, 08:47 PM
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Originally Posted by coominya View Post
That's a good way to measure a mechanic. Take in an old rim that's out of wack and ask for an alignment, if they get it near perfect you're on a winner, if not you're only out of pocket 10 or 15 bucks.

Ah but there is much more to an alignment. Truing the wheel makes it look nice and straight but without proper tension, it will not last long. It will go back out of true or it will break spokes after a few hundred miles.

Now if he sets the spokes at proper and fairly even tension, the wheel will last thousands of miles.

Believe me, I met quite a few wheel guys at local shops who could get the wheel straight and dished but not get the spoke tension well enough to make them last.

That is why I build my own now. Straight, dished and good spoke tension. More than just pretty, durable and well crafted!
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Old 12-05-16, 09:52 PM
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It was raining when I went to pick up the bike,so just A few loops around inside the store.
If Performance did not have a great return policy I would have waited for A nicer day to test ride the bicycle.

The manager suggested to flip the stem up so I would be riding in A more upright position.And I agree as I prefer A little higher bar these days.So he did not tighten up the bolts after the small adjustment,and I found out latter when I took the bike out of my van latter that day.
And the shop was not very busy so it was not like he had to rush.

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Old 12-05-16, 10:59 PM
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Originally Posted by ClydeTim View Post
Ah but there is much more to an alignment. Truing the wheel makes it look nice and straight but without proper tension, it will not last long.
Yes of course. But getting tension within the acceptable limits is an easy task, you can do it with your eyes closed. Getting the rim true is the real trick. Of course I'm talking aluminium rims, CF could well be the complete opposite for all I know?
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Old 12-05-16, 11:11 PM
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Quite frankly, no bike should ever leave a shop unless it is "ride ready", period. Performance doesn't have this issue buttoned up tight by any stretch. I, to, am not overly impressed with my local Performance shop in general (I give them a solid B+ though) but one guy in it is actually pretty darn good and that's why I keep going back (he's an A+).

Yeah, you should have taken it for a hard test ride but that should only be get the final adjustments for seat position, handlebar position, etc correct. A test ride should not be a shake-down for the bike. Every bike on the floor should be ride-ready save for tire pressure.

"Back in the day", I was taught to pre-stretch cables, tension all spokes and pre-stress the wheels, etc and re-adjust and re-true. Yes, we offered the free first tune-up but very few of our bikes ever came back with anything other than very minor adjustments. I don't see many shops today with that same ethic...no matter how expensive the bikes are that they sell.

One can argue that why would a shop go to that trouble for every bike? It costs too much labor to put that much effort in to the bike. I counter that a free tune-up at a later date is "free"...as in the shop does not make money for that mechanic's time. The old guy that taught me was of the philosophy, and I'm paraphrasing him:

Take the extra few minutes now so that you don't spend 20 minutes when they bring it back and it needs a serious tune-up. Better an extra 10 minutes now and 5 minutes when they bring it in and I save 5 minutes. Add all of your 5 minutes up and at the end of the month that's a lot of time.
He really did live by that. Maybe that's why his shop stayed in business for over 50 years (while others came and went in our same city) until he decided to retire and closed the shop.


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Old 12-05-16, 11:41 PM
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YMMV is the operative word here. The Performance where I picked up the road bike I bought online during a sale asked me to test ride before leaving the store. The bike operated perfectly and they spent quite a while working with me to get the seat adjusted just right. The bike has been really comfortable, too.

OTOH, my gf bought a bike from the same store based on my experience and still isn't happy with the shifter performance. We've had it back twice. Whether it is a problem with the bike/shifter or the mechanic, IDK...
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Old 12-06-16, 09:54 AM
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Originally Posted by Joeyseven View Post
So I'm not happy with this Performance shop or bike.
Going to be returning and buy somewhere else.

It's not clear to me that this is going to help. Pull a black marble out of a bag? Put it back in and pull out another marble?


The better alternative, IMHO, is to get that bike adjusted correctly. You know what's wrong with it, you know you need a decent test ride (perhaps 3-5 miles). You can use that test ride to make sure they adjusted and tightened everything that needed it.


The alternative is like pulling out another marble -- now that you know how many ways a bike can be mal-adjusted, that the next one you get will be perfect?
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Old 12-06-16, 10:09 AM
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FD adjustment and stem bolts? I understand PB should have taken care of these basics but we're talking about five minutes of work here. If you got a good deal and like the bike, is this really worth returning the bike over what I'd consider to be very minor issues?
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Old 12-06-16, 10:42 AM
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I've had great mechanical work done at Performance, REI, and the LBS. I've had terrible mechanical work done at Performance, REI, and the LBS. Just depends on who is doing the wrenching and who is managing the service department.

A good mechanic is like a good doctor ... when you find one, you stick with them. Unfortunately, bike mechanics seem to move around a lot.
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Old 12-06-16, 11:55 AM
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Performance is not a local bike shop.
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Old 12-06-16, 12:09 PM
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Originally Posted by Timequake View Post
Performance is not a local bike shop.


Not for me, but it's local to many people.
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Old 12-06-16, 12:13 PM
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IMO if I buy a bike from my lbs or a bbs, I will not ride it until I bring it home and check it out myself before I ride it. Anyone can really check a bike all you need is some wrenches (mostly allen and standard), grip pliers etc. Logically speaking if an "employee" can put a bike together so can you. And its best you follow this practice cause then you also "learn" your bike. Its not complicated at all bikes are made to be worked on and fixed. Be it Walmart or Advance Cyclery or doyles bikes they can put them together....I will do the "real" wrenching once its home...

And like I said "before" you ride it, that way no other collateral damage will happen from loose parts...

I am in the process of getting my next ride. I decided to buy it online from the mfg direct. Once its here, I will open the box, lay out all the parts and assemble the bike......better than any "employee" who is just doing a job...
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