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Frame shipped with dent. Discount worth it?

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Frame shipped with dent. Discount worth it?

Old 07-18-17, 06:12 PM
  #1  
getmesnow
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Frame shipped with dent. Discount worth it?

Hi all,

I purchased a Raleigh Furley from Sun & Ski for $550 or so, paid $50 for shipping, and it came with a small dent in the top tube. Photo attached.

I contacted help and they said they'd refund me $55.

Thoughts on the amount? I can live with it, but it's a bummer to buy a new bike with a visible dent.

Probably no way to fix other than fill and repaint?

Thanks for any opinions!

Matt
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Old 07-18-17, 06:15 PM
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to me $55 is too low
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Old 07-18-17, 06:23 PM
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You should ship it back at their expense for a refund or replacement. Totally unacceptable to me.
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Old 07-18-17, 06:39 PM
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If it's a 'bummer' get a replacement. No need to start off on a negative note. Let them try and sell it to someone else for $55 off. My guess is they'd have to offer a significantly higher discount to induce someone to buy a new dented bike.
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Old 07-18-17, 06:40 PM
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Also know as damaged in shipment. The seller can file a claim, but you should get a full refund or replacement.
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Old 07-18-17, 06:42 PM
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$255 would be more appropriate.
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Old 07-18-17, 06:47 PM
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I would accept nothing but an exchange or full refund.
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Old 07-18-17, 06:54 PM
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There's no dollar value to a dent on a new bike. It's not a mechanical issue, but is a question of your feelings toward it.

So, ask yourself NOW "if I look at that dent, do I say I saved $55.00, or do I say, gee it's a bummer"

The answer to that should drive your decision whether to keep or return it.

BTW - nobody can advise on this score, it's strictly up to the man in the mirror.
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Old 07-18-17, 07:08 PM
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If it were me I'd ask for a replacement.
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Old 07-18-17, 08:25 PM
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The issue is that I had it assembled (paid $60 for assembly) as I need this bike to get to work. I'd have to disassemble it to return it, right?

I should probably not have had it assembled, but again, I need it to bike to work, and the mobile assembly guy had to drive to my place to assemble. Didn't notice until he was there.
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Old 07-18-17, 08:33 PM
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I like having two different commuters for this reason. You never know when one will go down.
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Old 07-18-17, 08:39 PM
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Originally Posted by getmesnow View Post
The issue is that I had it assembled (paid $60 for assembly) as I need this bike to get to work. I'd have to disassemble it to return it, right?

I should probably not have had it assembled, but again, I need it to bike to work, and the mobile assembly guy had to drive to my place to assemble. Didn't notice until he was there.
Yeah you messed up. You should have resolved the issue prior to paying to have the bike built up.
Now this return will arguably cost you another $60 to disassemble the bike and another $60.00 to have the new frame built up again. Live and learn.
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Old 07-18-17, 09:03 PM
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I didn't know bike shops were allowed to ship Raleighs. I thought that was frowned upon.
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Old 07-18-17, 09:07 PM
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That dent doesn't look so bad, and the frame is steel, which I think is a plus in this circumstance. The cost and inconvenience -- as you need the bike to commute to work -- of returning and exchanging sound pretty high. Maybe give it a day or two and see whether you can make peace w/the dent. You sort of have to go through the grieving process.

Is there some accessory you can mount to hide the dent? Some sort of frame bag maybe? With a strap that might hide the dent? Maybe something like this:

https://www.sunandski.com/p/77530632...ame-bag-medium

Those straps look like they can be positioned to any of the loops. Maybe you could mount the bag and position one or two of the straps to hide the dent.
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Old 07-18-17, 10:14 PM
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You had it assembled and shop said nothing about the dent?
Sounds like you found the dent once you took it home.

Agree with others ask for exchange or full refund.
I have A older Trek cross aluminum bike that got A dent during shipping from the bars on the top tube.
The shop ask me if I wanted like 15% off or another frame.I took the discount,but wish I got another frame for resell value if I was to sell.
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Old 07-18-17, 10:25 PM
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You're using it as a commuter. It will get a few scratches and dents over time. Just think of it that you've gotten a head start on the process.

When you turn your handlebars, how close do the bars come to the dent? It looks to me like the shop shipping it did a poor packing job.

If I was you, I'd go ahead and keep the bike. It will still serve you well for many years. But, you and the shop have to determine how much that damage is worth.

The way I would calculate it, if you send it back, then the shop is out the cost for 2-directional shipping, plus they have damaged merchandise to deal with. Anyway, a $55 refund is LOW. Perhaps $100 would be representative of the damage to you, and avoiding the hassle of a return for the shop.
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Old 07-19-17, 04:15 AM
  #17  
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The difficulty is that you accepted the dent in the frame when you had it built up. At this point, even dismantling the bike would not achieve you much, and in fact might even give the shipper an argument that the damaged occurred after shipping.

$55 does seem a bit lowball (10% of purchase price). You might negotiate with them to up it, maybe, to $110. But try to avoid being a dick about it.
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Old 07-19-17, 04:51 AM
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Originally Posted by Rowan View Post
The difficulty is that you accepted the dent in the frame when you had it built up. At this point, even dismantling the bike would not achieve you much, and in fact might even give the shipper an argument that the damaged occurred after shipping.

$55 does seem a bit lowball (10% of purchase price). You might negotiate with them to up it, maybe, to $110. But try to avoid being a dick about it.
+1. And when attempting to negotiate, I'd advise against mentioning that you had the bike built up.
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Old 07-19-17, 05:11 AM
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I think you should suck it up and accept it as it is.

To me, once you noticed the dent and then had it assembled, you accepted it for what it was.

I don't see how you unpack a new frame and don't notice the top tube is obviously dented.

I would have contacted them immediately and initiated the return process.
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Old 07-19-17, 06:09 AM
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Originally Posted by getmesnow View Post
Hi all,

I purchased a Raleigh Furley from Sun & Ski for $550 or so, paid $50 for shipping, and it came with a small dent in the top tube. Photo attached.

I contacted help and they said they'd refund me $55.

Thoughts on the amount? I can live with it, but it's a bummer to buy a new bike with a visible dent.

Probably no way to fix other than fill and repaint?

Thanks for any opinions!

Matt
$55 is too low IMHO.
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Old 07-19-17, 06:45 AM
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It'll be on your mind as long as you own the bike. Return it at 100% their expense.
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Old 07-19-17, 07:27 AM
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Did you see the dent before it was assembled? Did the tech show it to you? If no, I don't think you have any blame here, and I'd ask for more off. The margin on new bikes isn't that high, but then the shop also won't be able to sell it as new to another customer either. $100 seems fair. If it's a good LBS, they're going to want to keep you happy so you keep coming back for accessories and service, where the real profit is.
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Old 07-19-17, 07:49 AM
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Since it's been built up, sending it back is not a good idea because after you remove the parts, it will be obvious it has been built and they have the opening to blame you for the dent.


They probably aren't stuck on the $55 figure, since return shipping plus any discount they give the next buyer would be way more than $55.


Tell them you want $120. Settle for $100. Put a decal over the dent, and ride.
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Old 07-19-17, 07:57 AM
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I'd ask for more than $55, but yeah, you screwed up by having it built. Just off shipping costs alone, I'd agree with the others that say you should be able to get them closer to $100. The shop that built it should have stopped and contacted you the moment they saw the damage, though.

Shouldn't affect the bike, and as previously stated, now your first scratches and dents on the bikes won't hurt so much!
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Old 07-19-17, 08:04 AM
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This is a tough one. First I could never live with a dent especially where I would see it everyday but that is me not you. At the same time you have paid a mobile bike repair/assembly person to come and build it for you. From the photo it is not completely built so maybe your assembly person will give you some reprieve as he/she will have to come back and rebuild if you send it back. Unless I got the frame for half price I would send it back. What they are offering is most likely cheaper than the cost of them having to pay the repair shipping so they are being a little chintzy here.

Good luck with what ever you decided and please keep us update as I want to know the end of the story rather than just the beginning.
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