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No FREE Shipping from Ribble to USA/Canada??

Old 08-07-17, 08:35 PM
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CliffordK
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No FREE Shipping from Ribble to USA/Canada??

I was about to place another Ribble order, and noticed a shipping charge for $30.95

Nothing particularly bulky or heavy in the order.

Looking at their delivery web page:
https://www.ribblecycles.co.uk/delivery/

There are no more notes about free shipping (USA/Canada). Several European countries still list shipping as free depending on order size.

I suppose I got surprised with the change. I might have to choose a different favorite vendor for misc supplies. This adds 15% to 20% to my order prices... so I have to now go back and figure out whether the items are still worth it.

I did send a note to Ribble Customer Service asking about the change. We'll see if they reply back.
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Old 08-08-17, 06:16 AM
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International shipping is not cheap. I'm always amazed when I see UK companies offering free shipping to the US. I sometimes ship things to Canada and it costs twice what shipping the same thing in the US costs. USPS flat rate shipping to the UK is around $60 for a medium flat rate box.

As far as US based vendors, I have been happy with Universal Cycles for most of my needs. They don't always have the lowest price, but they usually have everything I need. I hate to place orders with multiple vendors, because one vendor only has 2 of the 3 things I need.
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Old 08-08-17, 06:50 AM
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What was the amount you ordered? Sometimes they ship free, but on bigger ticket items. I just got some tires and it was about $8 in shipping. Still way cheaper than here in the states.
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Old 08-08-17, 09:20 AM
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so far, i've always been charged with shipping to the US.
it does stated in their delivery page for US, the standard shipping is 4.16/USD5.36
normally i'd do multi buy to make it worth the shipping price.
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Old 08-08-17, 11:00 AM
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What was their policy in the past? I've only shopped CRC and Wiggle, CRC was free over $65ish or so (excluding big items of course), Wiggle I was charged, but I think their policy was in line with CRC.
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Old 08-08-17, 12:13 PM
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Originally Posted by jefnvk View Post
What was their policy in the past?
The former policy was free shipping with a minimum order size ($100?) They also frequently have sitewide discounts that can be applied, often also with orders in increments of $100/$200/$300 or so.

I did get a response from Ribble:
We have recently experienced a rise in delivery costs, especially on the weight of parcels. We do still provide a cheaper standard delivery option but this now only applies to orders that weigh under 2kg and are above 25.

There are some restrictions on products too, so any flammable liquids/gasses, batteries, etc, must be shipped with our tracked courier service with Parcelforce.

As we aim to provide the lowest possible price on our products, our margins are very low and we are unable to cover the increased cost of postage.
I suppose I have been continually amazed that shipping coming from overseas is often cheaper than shipping across the USA, at least for individuals and small businesses.

Part of what the free shipping policy does is encourage people to place larger orders. So, say the company may have a 30% margin on a $20 order, they may decide that they make more money by reducing the margin on a $100+ order.

Their shipping calculator was a bit odd. There was a big jump from $5.42 to $20-something depending on the size/weight of the items I ordered. Then it went up from there. But the jump wasn't entirely stable either, so I could order some items, but not other similar items. I wonder if they significantly round the weight of items with their calculator.

Anyway, I decided to look elsewhere, and split my order between Ribble and Wiggle, with a couple of items being cheaper from Ribble if I could get the total shipping below the $5.42, and found other much cheaper items (tubes) from Wiggle.

I suppose I don't mind upfront pricing on shipping if that is reflected in the prices a company offers. However, that only works if the overall pricing structure is designed to reflect that change. I.E. reduce the pricing by 10% to reflect adding about 10% to the shipping prices.
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Old 08-08-17, 12:28 PM
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Originally Posted by jefnvk View Post
What was their policy in the past? I've only shopped CRC and Wiggle, CRC was free over $65ish or so (excluding big items of course), Wiggle I was charged, but I think their policy was in line with CRC.
Ribble changed owners....owners probably noticed the high amount of loss-on-shipping due to US orders dodging regional pricing.

They used to do free shipping which was Royal Mail...Paid shipping almost certainly means DHL/FedEx/UPS and specious customs charges/fees imposed wrongly by the aforementioned shipping agents.
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Old 08-08-17, 01:13 PM
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Backcountry.com has free two day shipping on anything over $50.

If you call them and ask they will give free two day shipping on anything, no matter how little it cost.


-Tim-
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Old 08-08-17, 01:39 PM
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CliffordK
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Originally Posted by Marcus_Ti View Post
Ribble changed owners....owners probably noticed the high amount of loss-on-shipping due to US orders dodging regional pricing.

They used to do free shipping which was Royal Mail...Paid shipping almost certainly means DHL/FedEx/UPS and specious customs charges/fees imposed wrongly by the aforementioned shipping agents.
Interesting.

I see the original owner, Terry Dove retired in late 2015, and was bought out by True Capital.

So, perhaps this is a late change (or, it may have been 6 months since my last order from them).

Perhaps they'll experiment with pricing structures.

I doubt Ribble has been losing money with sales to the USA, otherwise the stream of parts would have been shut down long ago. But, it could look like lower than maximum profits.

However, the international sales are fickle. I would imagine there was a big boom in sales following the 2008 recession when the US Dollar strengthened against the British Pound. If the Pound strengthens, then the sales could easily be reversed with British buying American.

It would be interesting to see how a subtle change like this affects their bottom line, and it may not show up for a while. I try to estimate the overall price of goods I buy. In this case, I found a few items much cheaper from Ribble despite the added shipping charge, but chose to look elsewhere for other items in my order.

So much buying mentality focuses around "sale" that taking that aspect away, or giving it to other companies may not be wise.
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Old 08-09-17, 09:58 PM
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Transportation costs, both international and domestic, have increased over the last year.
Carriers (including small parcel and especially LTL) have steadily increased rates.

All good things come to an end eventually. Still- lame when it happens.
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Old 08-10-17, 12:26 PM
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I expect their deal is with Royal Mail in side the UK.. but they charge VAT, then, Exports have VAT waved, but charge shipping.
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