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Bike Shop Scratched Frame: Advice?

Old 11-16-17, 07:06 AM
  #51  
WNCGoater
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There's a reason they put erasers on pencils. People make mistakes and those who work on things occasionally make a boo-boo. Doesn't necessarily mean they are incompetent, stupid, uncaring or a ham-fisted gorilla.
They acknowledged their mistake, apologized and offered to fix the boo-boo.
What the heck more can be expected? Accept their offer or don't but move on with life. There are people out there dying from disease, starving to death, dying in accidents, watching loved ones suffer, removing children from life support...on and on it goes, life is cruel.

You got some blemishes on your bike frame, sorry about that but get over it and move on.
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Old 11-16-17, 03:50 PM
  #52  
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I would say that they owe you the suggested retail price for the bicycle plus $1,000 for your trouble, but since you say it has been ridden quite a bit, I'd say they owe you just the manufacturer's suggested retail price. "You break it, you buy it".
If not, then go to Yelp and Google reviews and let others in your community know that their bikes are not safe there.
What dumb excuse did they give you?
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Old 11-16-17, 03:54 PM
  #53  
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Mechanic should offer to perform seppuku in front of the op.
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Old 11-16-17, 04:08 PM
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Originally Posted by Moose View Post
This is a very cavalier way of trying to diminish the issue. If you really feel we should use these facts as our sole basis of our emotions and decision making processes then perhaps we shouldn't be wasting our time and money on such trivial matters as recreational bicycle riding.
No, not at all. I do repair work myself. Sometimes I make a mistake. The difference is I can usually repair or rebuild anything I mess up. And to clarify, they did not destroy the frame. If they had, it would be another matter entirely. They scratched it, that's it. The OP himself used the word "blemish". So they made a mistake, doesn't mean they were careless but even if they were what is done is done. They admitted it, didn't try to hide it, and offered to get it fixed. Expecting some type of compensation other than fixing what they messed up is just trying to exploit the situation, but I understand and acknowledge that is where we are in society. The least thing goes wrong and by God SOMEONE IS going to pay.
Would I be miffed they scratched my frame? Sure! Would I expect it to be fixed? Absolutely!.. and would expect nor accept anything less. But I also wouldn't put the screws to someone for a mistake and would expect nothing more than a quality repair of the scratch.

Some want to make some capital case out of it, even suggesting legal action. Yeah, go to a lawyer about a scratch on a bike frame the shop offered to fix. They'd laugh at you.

My point above is in the great scheme of things, a scratch on a bike frame is minor.
Life's just too short, move on.
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Old 11-16-17, 04:11 PM
  #55  
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Originally Posted by WNCGoater View Post
No, not at all. I do repair work myself. Sometimes I make a mistake. The difference is I can usually repair or rebuild anything I mess up. And to clarify, they did not destroy the frame. If they had, it would be another matter entirely. They scratched it, that's it. The OP himself used the word "blemish". So they made a mistake, doesn't mean they were careless but even if they were what is done is done. They admitted it, didn't try to hide it, and offered to get it fixed. Expecting some type of compensation other than fixing what they messed up is just trying to exploit the situation, but I understand and acknowledge that is where we are in society. The least thing goes wrong and by God SOMEONE IS going to pay.
Would I be miffed they scratched my frame? Sure! Would I expect it to be fixed? Absolutely!.. and would expect nor accept anything less. But I also wouldn't put the screws to someone for a mistake and would expect nothing more than a quality repair of the scratch.

Some want to make some capital case out of it, even suggesting legal action. Yeah, go to a lawyer about a scratch on a bike frame the shop offered to fix. They'd laugh at you.

My point above is in the great scheme of things, a scratch on a bike frame is minor.
Life's just too short, move on.

This is a very good post.
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Old 11-16-17, 04:14 PM
  #56  
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Originally Posted by WNCGoater View Post
There's a reason they put erasers on pencils. People make mistakes and those who work on things occasionally make a boo-boo. Doesn't necessarily mean they are incompetent, stupid, uncaring or a ham-fisted gorilla.
They acknowledged their mistake, apologized and offered to fix the boo-boo.
What the heck more can be expected? Accept their offer or don't but move on with life. There are people out there dying from disease, starving to death, dying in accidents, watching loved ones suffer, removing children from life support...on and on it goes, life is cruel.

You got some blemishes on your bike frame, sorry about that but get over it and move on.
Originally Posted by Moose View Post
This is a very cavalier way of trying to diminish the issue. If you really feel we should use these facts as our sole basis of our emotions and decision making processes then perhaps we shouldn't be wasting our time and money on such trivial matters as recreational bicycle riding.
Well you kind of took it out of context. I guess you object to the extra verbage that I greyed out. However I do think it's fair to shock things back to a reality context. Albeit, maybe not the reality some want.

When my pickup track was brand new, I went to get some rental equipment and it had to be loaded in the back of the truck. I don't care for bed liners so it was just the bare paint. The guy loading it didn't want to as it was going to scratch the paint. So in order to convince him it was okay, I took piece of steel re-bar that was laying in the back and made some scratches and dents. There were several others around their eyes got real big.

Crap, it's a pick-up truck. Not a museum piece. Same for the bike, if you ride it, it will be scratched again. If this is only in the clear coat it's not a structural issue or safety. There are not many choices.
  1. Live with the scratch.
  2. Get the scratch fixed and clearcoated as the shop offered to do.
  3. Hold out for a new bike.
I don't think the third choice is going to happen.
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Old 11-16-17, 04:48 PM
  #57  
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Where are the photos? It's a good idea to get third party reactions about how severe the issue is.

Is there any reason to believe the scratched paint cannot be repaired? Is bicycle paint so different from automobile paint that either an auto body shop or detailer could not take care of the problem?

As far as a legal remedy, it seems the only possible award could be to have the scratch painted. But this would require filing a legal fee in small claims, plus the time to actually be heard in court, then await payment which may or may not be forthcoming. Then again, the court may find that there is a contract which may not oblige the bike shop to pay for paint damage.

This all seems like a waste of time. Get the scratch painted by a reputable shop of some kind. Talk of a lawsuit seems like overkill. This is why stores have disclaimers about possible damage from shopping carts. No store would be able to operate if it were liable for all damage due to shopping carts however trivial.

I say post the photos or else no one has any legitimate idea of the extent of damage.

Call the auto body shops recommended and ask if they can actually repair the 'damage.' The fact that OP has not inquired at all and is talking lawsuit is very fishy.
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