Search
Notices
General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

Catch-22

Thread Tools
 
Search this Thread
 
Old 02-05-18, 07:29 PM
  #1  
Senior Member
Thread Starter
 
Join Date: Jul 2015
Location: Nashville, TN.
Posts: 2,176

Bikes: 2020 Specialized Roubaix Comp SC - 2016 Specialized Roubaix SL4 - 2015 Giant Roam 2 Disc

Mentioned: 23 Post(s)
Tagged: 0 Thread(s)
Quoted: 639 Post(s)
Liked 338 Times in 224 Posts
Catch-22

So, when buying a new bike, one will obviously debate all the pros and cons of the two or three one has narrowed it down to. When asking for advice on them, "ride all that you like and choose the one that feels the best to you" will invariably follow. Great advice, but therein lies the problem...

Within a 100 mile radius, you're lucky to find a LBS that even has one of the several you're considering, much less in your exact size (especially x-large). Oh, all can get one in for you, ...if paid upfront. If not paid-in-full, at least half down. Non-refundable, with applying the amount to store credit is the best possible option most will offer.

Bike shops don't want to "be stuck" with a bike they might have a hard time selling, buy yet expects a customer to buy (or be commited to them only) first without seeing the bike up close and taking some test rides.

Any logical solutions to this dilemma that won't put either at a disadvantage?
one4smoke is offline  
Old 02-05-18, 07:39 PM
  #2  
Senior Member
 
Flip Flop Rider's Avatar
 
Join Date: Apr 2016
Location: South Carolina Upstate
Posts: 2,109

Bikes: 2010 Fuji Absolute 3.0 1994 Trek 850

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 762 Post(s)
Liked 555 Times in 322 Posts
know your size

pick a color you love

get the best components you can afford

pull the trigger and order it
Flip Flop Rider is online now  
Old 02-05-18, 07:50 PM
  #3  
In Real Life
 
Machka's Avatar
 
Join Date: Jan 2003
Location: Down under down under
Posts: 52,152

Bikes: Lots

Mentioned: 141 Post(s)
Tagged: 0 Thread(s)
Quoted: 3203 Post(s)
Liked 596 Times in 329 Posts
I rarely test ride my bicycles before purchasing them.

But I do know what my frame dimensions should be.
Machka is offline  
Old 02-05-18, 08:00 PM
  #4  
Senior Member
Thread Starter
 
Join Date: Jul 2015
Location: Nashville, TN.
Posts: 2,176

Bikes: 2020 Specialized Roubaix Comp SC - 2016 Specialized Roubaix SL4 - 2015 Giant Roam 2 Disc

Mentioned: 23 Post(s)
Tagged: 0 Thread(s)
Quoted: 639 Post(s)
Liked 338 Times in 224 Posts
Originally Posted by Flip Flop Rider
know your size

pick a color you love

get the best components you can afford

pull the trigger and order it
Well, that's just BF blasphemy by not including "ride all that you like and choose the one that feels the best to you!"
one4smoke is offline  
Old 02-05-18, 08:14 PM
  #5  
Senior Member
 
bikejrff's Avatar
 
Join Date: Aug 2011
Location: Fort Wayne, IN
Posts: 464

Bikes: No. 22 Bicycle Great Divide, Lynskey R260, Salsa Colossal Ti, Litespeed T5, Lynskey Peloton, Bianchi Vigorelli, CAAD 10, Giant FastRoad CoMax 1, C-Dale Quick 1

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 50 Post(s)
Liked 36 Times in 18 Posts
Of my current bikes (14) I test rode only 3 of them prior to purchase.
bikejrff is offline  
Old 02-05-18, 08:33 PM
  #6  
Senior Member
 
Join Date: Jul 2007
Location: South shore, L.I., NY
Posts: 6,882

Bikes: Flyxii FR322, Cannondale Topstone, Miyata City Liner, Specialized Chisel, Specialized Epic Evo

Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 3238 Post(s)
Liked 2,084 Times in 1,180 Posts
I was surprised to get reminded that of the 18 bikes I’ve owned in 30 years, I actually tested 7, as they were LBS purchased. It helps to live in an urban area where the shops keep stuff in stock and that I’m not an odd size. It also helps to know what works and to be able to order and build up frames.

Personally and if I couldn’t get support from a shop to not require an up front purchase, I’d get fitted (and pay for it), then go online.
Steve B. is offline  
Old 02-05-18, 09:22 PM
  #7  
Tortoise Wins by a Hare!
 
AlmostTrick's Avatar
 
Join Date: Feb 2006
Location: Looney Tunes, IL
Posts: 7,398

Bikes: Wabi Special FG, Raleigh Roper, Nashbar AL-1, Miyata One Hundred, '70 Schwinn Lemonator and More!!

Mentioned: 22 Post(s)
Tagged: 0 Thread(s)
Quoted: 1549 Post(s)
Liked 941 Times in 504 Posts
This is mostly a newbie problem, since they often don't know what they fit, or even what they necessarily want/need. In this case actually riding the bike is quite important... much more so than the minor differences in details between manufactures and models that many noobs end up fretting over. The "solution" would be to only buy what you could try... even if it means choosing from less options.
AlmostTrick is offline  
Old 02-05-18, 09:23 PM
  #8  
Senior Member
 
Join Date: Mar 2017
Location: Madison, WI
Posts: 1,923

Bikes: Giant Toughroad SLR1 and Motobecane Sturgis NX

Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 900 Post(s)
Liked 231 Times in 168 Posts
Originally Posted by one4smoke
So, when buying a new bike, one will obviously debate all the pros and cons of the two or three one has narrowed it down to. When asking for advice on them, "ride all that you like and choose the one that feels the best to you" will invariably follow. Great advice, but therein lies the problem...

Within a 100 mile radius, you're lucky to find a LBS that even has one of the several you're considering, much less in your exact size (especially x-large). Oh, all can get one in for you, ...if paid upfront. If not paid-in-full, at least half down. Non-refundable, with applying the amount to store credit is the best possible option most will offer.

Bike shops don't want to "be stuck" with a bike they might have a hard time selling, buy yet expects a customer to buy (or be commited to them only) first without seeing the bike up close and taking some test rides.

Any logical solutions to this dilemma that won't put either at a disadvantage?
before buying my fatbike I had the same experience. ended up buying online. Has the same issue, but i save a lot of money. Made me wonder what the justification for existence of LBs is if I can't test-ride. Test riding is the only reason I would pay more $.
HerrKaLeun is offline  
Old 02-05-18, 10:16 PM
  #9  
Senior Member
 
Maelochs's Avatar
 
Join Date: Oct 2015
Posts: 15,489

Bikes: 2015 Workswell 066, 2017 Workswell 093, 2014 Dawes Sheila, 1983 Cannondale 500, 1984 Raleigh Olympian, 2007 Cannondale Rize 4, 2017 Fuji Sportif 1 LE

Mentioned: 144 Post(s)
Tagged: 0 Thread(s)
Quoted: 7652 Post(s)
Liked 3,473 Times in 1,834 Posts
Originally Posted by one4smoke
So, when buying a new bike, ...
Does this mean Another bike, or your first bike?

It seems you know your general size. Do you have a bike that fits already which you want to replace? Or just N+1?

I own a yard-sale bike, a bike which shouldn't fit which was .... well its very complicated but I ended up getting a bike someone else chose for someone else and I like it, luckily .... a Craigslist bike I "test-rode" around a parking lot mostly to see that the levers all worked, a bike which is too big that I bought because ti was almost free, and three bikes I bought online.

If you are new to cycling .... then sorry, but your best bet is to drive to a few shops regardless of time and cost, and make sure you know your size at least .... or pay to get a fitting.

This online utility works wonders for some and is garbage for others. Roll the dice: https://www.competitivecyclist.com/S...ulatorBike.jsp

I used those measurements, and a Dollar Store elementary school drafting kit to make a mechanical drawing of the bike i wanted, and using that, and measurements from existing bikes, figured out what size I needed. Once you know basically what you need in stack, reach, and saddle setback you can work out sizing from published geometry charts.

Also ... it helps to know what you like in a bike and what you like a bike to do, and like to do with a bike.

If you have No clue, then try thrift stores and yard sales, and very cheap bikes on EBay. Or, for $100, get a seven-speed flatbar bike from Wally's Box. From there you can learn about maintenance (not kidding but sort of) but you can also find how you like to ride, and you can learn where you like your contact points to be.

Once you figure out where saddle, pedals, and handlebars need to be for You to be comfortable, you can shop online with confidence.

As for the less quantifiable "feel" of a bike, tires are the biggest issue, followed maybe by wheels. .... and in terms of geometry, head-tube angle. If the bike has a 74-degree head-tube angle, every time you sneeze you will switch lanes. If the head tube is at has 67 degrees, every time you push the bars you will turn ... tomorrow (basically.)

Longer chain stays and a longer wheelbase tend to mean a bike which corners a bit more slowly ... but if you are not racing ... meh. Just a thing, not a huge thing.

Ask about tire clearance. A bike which can handle max 25-mm tires is probably meant for (or fancies itself to be meant for) rapid riders who aren't interested in comfort. 35-45 mm and it is more a gravel/touring bike, with wheels And tires which are probably heavier and a little more sluggish. 28 mm seems to be the happy medium for comfort and speed nowadays.

Beyond all that ... we need details.
Maelochs is offline  
Old 02-05-18, 10:21 PM
  #10  
Old fart
 
JohnDThompson's Avatar
 
Join Date: Nov 2004
Location: Appleton WI
Posts: 24,784

Bikes: Several, mostly not name brands.

Mentioned: 153 Post(s)
Tagged: 0 Thread(s)
Quoted: 3587 Post(s)
Liked 3,400 Times in 1,934 Posts
I build my own d*mn bikes, that way I have only myself to blame.

So far, it has worked out well. My least favorite bike turned out to be my daughter's favorite bike, so everybody's happy!
JohnDThompson is offline  
Old 02-05-18, 11:23 PM
  #11  
Senior Member
 
Join Date: Feb 2015
Location: Anchorage
Posts: 226

Bikes: Devinci Oslo

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Liked 2 Times in 2 Posts
Personally and if I couldn’t get support from a shop to not require an up front purchase, I’d get fitted (and pay for it), then go online.[/QUOTE]

I personally take great exception to a merchant requiring a customer to pay for a fitting! Do pay at the shoe store or the carpet store?

Just my opinion.

Cheers,
David
Way up North
md11mx is offline  
Old 02-05-18, 11:30 PM
  #12  
Senior Member
 
Join Date: Apr 2009
Location: New Rochelle, NY
Posts: 38,707

Bikes: too many bikes from 1967 10s (5x2)Frejus to a Sumitomo Ti/Chorus aluminum 10s (10x2), plus one non-susp mtn bike I use as my commuter

Mentioned: 140 Post(s)
Tagged: 1 Thread(s)
Quoted: 5781 Post(s)
Liked 2,576 Times in 1,427 Posts
Don't over think this. Unless you're a seasoned rider with very specific preferences, most bikes are fairly similar at any given price point.

So, think about what features/components you're looking for, find a shop that has a bike that fits the bill in stock and test ride it. If you like it, buy, if not go to the next shop.
__________________
FB
Chain-L site

An ounce of diagnosis is worth a pound of cure.

Just because I'm tired of arguing, doesn't mean you're right.

“One accurate measurement is worth a thousand expert opinions” - Adm Grace Murray Hopper - USN

WARNING, I'm from New York. Thin skinned people should maintain safe distance.
FBinNY is offline  
Old 02-05-18, 11:31 PM
  #13  
Senior Member
 
ddeand's Avatar
 
Join Date: Jul 2004
Location: Twin Cities
Posts: 927
Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 206 Post(s)
Liked 102 Times in 46 Posts
If you feel more comfortable buying a good bike from a store that allows returns, go to REI. You’ll have Year to determine if the bike works for you. Is there anywhere else that gives you enough time to put a couple hundred miles on a bike and then return it if necessary?
__________________
Some days, it's not even worth gnawing through the restraints.
ddeand is offline  
Old 02-05-18, 11:33 PM
  #14  
Senior Member
 
Maelochs's Avatar
 
Join Date: Oct 2015
Posts: 15,489

Bikes: 2015 Workswell 066, 2017 Workswell 093, 2014 Dawes Sheila, 1983 Cannondale 500, 1984 Raleigh Olympian, 2007 Cannondale Rize 4, 2017 Fuji Sportif 1 LE

Mentioned: 144 Post(s)
Tagged: 0 Thread(s)
Quoted: 7652 Post(s)
Liked 3,473 Times in 1,834 Posts
Originally Posted by FBinNY
Don't over think this. Unless you're a seasoned rider with very specific preferences, most bikes are fairly similar at any given price point.

So, think about what features/components you're looking for, find a shop that has a bike that fits the bill in stock and test ride it. If you like it, buy, if not go to the next shop.
Or .... go to one shop which has your size, and if it fits but the price/people/build isn't right, at least you know it fits. Then order online.

A 200-mile round trip is not cheap, but it needn't unpleasant. Stock up your Ipod or phone with all your favorite toons .... not my favorite way to spend time but when required, it beats digging foundation footings in August.
Maelochs is offline  
Old 02-05-18, 11:36 PM
  #15  
Veteran, Pacifist
 
Wildwood's Avatar
 
Join Date: Dec 2004
Location: Seattle area
Posts: 13,328

Bikes: Bikes??? Thought this was social media?!?

Mentioned: 284 Post(s)
Tagged: 0 Thread(s)
Quoted: 3898 Post(s)
Liked 4,832 Times in 2,229 Posts
By the 3rd road bike you should know what road bike to get.
But if you mix them up - as in 1 road bike + 1 mountain bike + a tandem, then choosing a new one might seem something of a risk.


Nashville has a good many bike shops - if you narrowed it down to 2 or 3 that aren't available, maybe you narrowed it too much. Cab you give us more details for a better answer? Or is this just a 'complain about LBS' thread? I'm a large bike size, too - can identify with the lack of 60+cm frames stocked and assembled.
__________________
Vintage, modern, e-road. It is a big cycling universe.
Wildwood is offline  
Old 02-06-18, 01:26 AM
  #16  
In Real Life
 
Machka's Avatar
 
Join Date: Jan 2003
Location: Down under down under
Posts: 52,152

Bikes: Lots

Mentioned: 141 Post(s)
Tagged: 0 Thread(s)
Quoted: 3203 Post(s)
Liked 596 Times in 329 Posts
Originally Posted by AlmostTrick
This is mostly a newbie problem, since they often don't know what they fit, or even what they necessarily want/need. In this case actually riding the bike is quite important... much more so than the minor differences in details between manufactures and models that many noobs end up fretting over. The "solution" would be to only buy what you could try... even if it means choosing from less options.




That's what I did with my first few bicycles ... and then, once I knew what I wanted, I didn't need to test ride as much anymore.
Machka is offline  
Old 02-06-18, 02:08 AM
  #17  
Senior Member
 
McBTC's Avatar
 
Join Date: May 2015
Posts: 3,889

Bikes: 2015 22 Speed

Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 1543 Post(s)
Liked 51 Times in 39 Posts
Originally Posted by one4smoke
So, when buying a new bike, one will obviously debate all the pros and cons of the two or three one has narrowed it down to. When asking for advice on them, "ride all that you like and choose the one that feels the best to you" will invariably follow. Great advice, but therein lies the problem...

Within a 100 mile radius, you're lucky to find a LBS that even has one of the several you're considering, much less in your exact size (especially x-large)...


...
Giant bikes come in sizes like XL but most don't... They apparently are the largest bike manufacturer on the planet so going to their site is an education. If you're interested in road bike, for example, there are a lot of models you'd cross off your interest-list--e.g., aerobikes, tribikes.

Looking at "Endurance" offerings there are 3 models and 2 of them are $3.5K or more. So, that leaves... 3 models of Giant's 'Defy Advanced' ranging from $1,685 to 2,425 and the XL fits riders 6'2 - 6'4

https://www.giant-bicycles.com/us/defy-advanced-3
McBTC is offline  
Old 02-06-18, 04:46 AM
  #18  
Senior Member
 
rumrunn6's Avatar
 
Join Date: Jul 2008
Location: 25 miles northwest of Boston
Posts: 29,549

Bikes: Bottecchia Sprint, GT Timberline 29r, Marin Muirwoods 29er, Trek FX Alpha 7.0

Mentioned: 112 Post(s)
Tagged: 0 Thread(s)
Quoted: 5224 Post(s)
Liked 3,581 Times in 2,342 Posts
would you really want a bike so rare that it couldn't be found in a store somewhere? meaning, I find it safer to by a bike that is popular (but then, I only buy pre-owned)
rumrunn6 is offline  
Old 02-06-18, 06:03 AM
  #19  
Advocatus Diaboli
 
Sy Reene's Avatar
 
Join Date: Feb 2015
Location: Wherever I am
Posts: 8,635

Bikes: Merlin Cyrene, Nashbar steel CX

Mentioned: 14 Post(s)
Tagged: 1 Thread(s)
Quoted: 4733 Post(s)
Liked 1,532 Times in 1,003 Posts
Originally Posted by one4smoke
So, when buying a new bike, one will obviously debate all the pros and cons of the two or three one has narrowed it down to. When asking for advice on them, "ride all that you like and choose the one that feels the best to you" will invariably follow. Great advice, but therein lies the problem...

Within a 100 mile radius, you're lucky to find a LBS that even has one of the several you're considering, much less in your exact size (especially x-large). Oh, all can get one in for you, ...if paid upfront. If not paid-in-full, at least half down. Non-refundable, with applying the amount to store credit is the best possible option most will offer.

Bike shops don't want to "be stuck" with a bike they might have a hard time selling, buy yet expects a customer to buy (or be commited to them only) first without seeing the bike up close and taking some test rides.

Any logical solutions to this dilemma that won't put either at a disadvantage?
This thread should be a sticky response to every query we get about how to choose a bike. You're absolutely right, invariably there's a response or three to these questions, typically.. go to your nearest LBS and try a few...
Sy Reene is offline  
Old 02-06-18, 06:04 AM
  #20  
Senior Member
 
Jim from Boston's Avatar
 
Join Date: May 2008
Posts: 7,384
Mentioned: 49 Post(s)
Tagged: 0 Thread(s)
Quoted: 800 Post(s)
Liked 218 Times in 171 Posts
Originally Posted by one4smoke
So, when buying a new bike, one will obviously debate all the pros and cons of the two or three one has narrowed it down to. When asking for advice on them, "ride all that you like and choose the one that feels the best to you" will invariably follow. Great advice, but therein lies the problem...

Within a 100 mile radius, you're lucky to find a LBS that even has one of the several you're considering, much less in your exact size (especially x-large). Oh, all can get one in for you, ...if paid upfront. If not paid-in-full, at least half down. Non-refundable, with applying the amount to store credit is the best possible option most will offer.

Bike shops don't want to "be stuck" with a bike they might have a hard time selling, buy yet expects a customer to buy (or be commited to them only) first without seeing the bike up close and taking some test rides.

Any logical solutions to this dilemma that won't put either at a disadvantage?
FYA, I posted to this thread, What to expect with a higher end road bike?
Originally Posted by Jim from Boston
The [steel] Bridgestone was totaled in 2012 in an accident from which I was not sure I would ride again. Well I did, and decided to get a CF. My trusted mechanic said here’s the bike you want, knowing my riding style. Well the MSRP was $8000, but he got it for me at half off

Personally, I can afford it, and it was an offer I could not refuse. Cycling is that important to me and I’m fortunate to be able to continue the lifestyle,so that puts it in perspective for me.
Originally Posted by Jim from Boston
My average speed stayed the same, but I think I was hampered by injuries from the accident, and I believe the new bike compensated at least to maintainmy average speed. I did note that I was more inclined to sprint (successfully) to beat traffic lights before they turned red.

I further craved the smoothness of the ride, including the shifting, making cycle-commuting more pleasurable. Of greatest benefit, while long (greater than 40 mile) rides took the same amount of time as before, I felt much less tired at the end

At least I have no buyer's remorse about what I might be missing.”
I think it took me a while to really appreciate the quality of my current bike, which as noted I bought virtually on a recommendation. After four years I'm happy with my choice.

Last edited by Jim from Boston; 02-06-18 at 06:08 AM.
Jim from Boston is offline  
Old 02-06-18, 06:19 AM
  #21  
Senior Member
 
Cyclist0084's Avatar
 
Join Date: Jan 2010
Posts: 1,811
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 184 Post(s)
Liked 353 Times in 90 Posts
Originally Posted by AlmostTrick
This is mostly a newbie problem, since they often don't know what they fit, or even what they necessarily want/need. In this case actually riding the bike is quite important... much more so than the minor differences in details between manufactures and models that many noobs end up fretting over. The "solution" would be to only buy what you could try... even if it means choosing from less options.
+1

When I bought my Fuji a few years ago, after riding big box store bikes for too many years, I must have tried out 5 or 6 different bikes that day, some being taken for test rides more than once. I think I spent about three hours at the LBS that day. I had to. I was tired of riding crappy bikes and wanted to make sure I was buying the best bike that I could afford (had about a $500 budget). In the end, the Fuji won out and it hasn't disappointed me yet.




Cyclist0084 is offline  
Old 02-06-18, 06:22 AM
  #22  
Tortoise Wins by a Hare!
 
AlmostTrick's Avatar
 
Join Date: Feb 2006
Location: Looney Tunes, IL
Posts: 7,398

Bikes: Wabi Special FG, Raleigh Roper, Nashbar AL-1, Miyata One Hundred, '70 Schwinn Lemonator and More!!

Mentioned: 22 Post(s)
Tagged: 0 Thread(s)
Quoted: 1549 Post(s)
Liked 941 Times in 504 Posts
Originally Posted by ddeand
If you feel more comfortable buying a good bike from a store that allows returns, go to REI. You’ll have Year to determine if the bike works for you. Is there anywhere else that gives you enough time to put a couple hundred miles on a bike and then return it if necessary?
Performance Bike and/or Nashbar does, I believe.

There was a thread a while back by a poster who used their new bike extensively for an extended period, and then returned it for refund. There was quite a dust up about it, as many thought it wrong to do so the way he/she did.
AlmostTrick is offline  
Old 02-06-18, 08:55 AM
  #23  
Senior Member
 
Join Date: Oct 2016
Posts: 728
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 365 Post(s)
Liked 419 Times in 248 Posts
The only bike I ever test rode was one I never intended to buy. It was a great ride, but far too rich for my blood (Serotta Ottrot, 2004-ish, I think it was in the $10K neighborhood even then). I test rode neither my off-the-shelf bike nor my custom frame. I futzed around with the saddle position, drop, did it again periodically as I changed saddles, pedals, shoes over the years.

I'm not spending 6 hours a day, 5 or more days a week, in the saddle, so I think it is acceptable to get the fit close and my body (so far) seems to be able to adjust to minor differences. One of my bikes is a touring bike, one is a "stage racing" geo, so the differences in riding position and handling are fairly significant. I've ridden each on 100+ mi rides with no problems.

-------------
noimagination is offline  
Old 02-06-18, 09:08 AM
  #24  
Senior Member
 
jefnvk's Avatar
 
Join Date: Apr 2015
Location: Metro Detroit/AA
Posts: 8,207

Bikes: 2016 Novara Mazama

Mentioned: 63 Post(s)
Tagged: 0 Thread(s)
Quoted: 3640 Post(s)
Liked 81 Times in 51 Posts
What @FBinNY said. If you are buying something special order that no one around you stocks, you should probably already have an idea of what you need, otherwise why did you come to the conclusion you need THAT bike? Otherwise, pick something you like that you can try locally and just go with that.

I ordered my fat bike sight unseen, because after riding a few locally that I was trying to compromise on price or equipment, I just realized that fit all of them fell into something I could make work for me anyhow. Took a new stem when it arrived, but it feels as good as any others I test rode.

Originally Posted by AlmostTrick
Performance Bike and/or Nashbar does, I believe.

There was a thread a while back by a poster who used their new bike extensively for an extended period, and then returned it for refund. There was quite a dust up about it, as many thought it wrong to do so the way he/she did.
PB does. Had the please of sitting behind one of those people in line to check out one day, returning a bike a couple days shy of 365 days that had obviously been used and abused, with them arguing with the only sales person about the damages they were going to deduct from the refunds that PB didn't even want to give them because of condition. The wife was already picking out new bikes almost identical to what they had, what they were up to was painfully obvious.

Then again, I scored my like-new Mazama for 75% off because someone bought it and decided after a year that they were never going to ride it, so I don't always hate the policy
jefnvk is offline  
Old 02-06-18, 09:37 AM
  #25  
Senior Member
 
ddeand's Avatar
 
Join Date: Jul 2004
Location: Twin Cities
Posts: 927
Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 206 Post(s)
Liked 102 Times in 46 Posts
There was a thread a while back by a poster who used their new bike extensively for an extended period, and then returned it for refund. There was quite a dust up about it, as many thought it wrong to do so the way he/she did.
I worked at REI in the bike department for nine years (retirement job) until I finally retired last summer. On very few occasions did we have someone who would buy a bike for a while and then return it - sorta like a free "rental". I did have a customer ride a nice road bike for almost the full year and then return it for a faster, more expensive bike, and another guy took a year (and a couple thousand miles) to realize he had the wrong size frame. But the idea at REI is that if you're not happy with your bike, then you won't be happy with the company. The only way they can offer that policy is because of their size, and it seems to work as a business model. I think you might get dickhead every once in a while, and there were a couple times people were called out and denied service for abusing the return policy. But that was rare. The main reason I mentioned REI was because of the return policy which protects the buyer but also protects the store from making a mistake.
__________________
Some days, it's not even worth gnawing through the restraints.
ddeand is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.