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Old 04-12-18, 04:03 AM   #1
Krikemancer
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Bought bike online, go to shop for service?

Hi all,

I've bought my bike online because it was much cheaper than in the official retailer's shop.
Now I'm not sure if I can go to the shop for service/maintenance after buying it online instead of at the retailer.

Moral dilemma?

Cheers
Christophe
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Old 04-12-18, 04:12 AM   #2
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Old 04-12-18, 04:13 AM   #3
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Sure, you could take your bicycle to any bicycle shop or store.
Just don't expect any free or discounted service, and please don't ask for free advice!

Who put your bicycle together matters as well.

Our shop would have scrutinized a consumer built "new" bike.
The whole bike was safe and road ready or we refused service.

ie: We would not tighten just the crank if the brakes were mis-adjusted/unsafe.

rusty
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Old 04-12-18, 05:09 AM   #4
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If you don’t do all your own work find a local shop. I would have them check it over anyway if you have any doubts about assembly. Even doing your own work it is good to have a local shop for some of the odd things you need.
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Old 04-12-18, 05:15 AM   #5
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Bike shops typically make very little on new bike sales. Most of their profit comes from selling accessories or for providing service and maintenance. In other words, it doesn't matter where you initially purchased your bike, most shops will be happy to accept your business.
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Old 04-12-18, 05:16 AM   #6
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What business doesn't want a customer they can charge full rate to?
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Old 04-12-18, 05:45 AM   #7
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Before this goes too far, maybe you should tell us what bike you bought and from what online source.
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Old 04-12-18, 06:41 AM   #8
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No moral dilemma. If a shop wants to turn you away for service because you did not buy the bike from them, they are quite frankly a crappy shop who doesn't deserve your money.

Now, as others have mentioned, don't expect a quick thing to be fixed on the house while you wait, or freebies tossed in, the way you may have gotten with a bike bought from them.
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Old 04-12-18, 06:44 AM   #9
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Of course. Service is simply a revenue stream for bike shops. Why wouldn't they want to take your money?
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Old 04-12-18, 06:45 AM   #10
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I bought my current bike on-line via Nashbar. I did, or more accurately, completed the assembly myself. After riding it a year it developed a "notch" in steering. Eventually took it to Aberdeen Cycle in Chelsea, MI. Not my closest BS but liked them and their service after buying my first bike and my wife's bike there.

I'm sure they didn't remember me. Took the bike right in. Was sure I'd have to leave it. Nope, diagnosed the problem right away explained it to me as he loosened the stem, repositioned the bearings 90 degrees and sent me on my way, no charge. Never a word about the bike not being one they even carry. Great service and worth the extra drive.
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Old 04-12-18, 06:45 AM   #11
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Quote:
Originally Posted by Krikemancer View Post
Hi all,

I've bought my bike online because it was much cheaper than in the official retailer's shop.
Now I'm not sure if I can go to the shop for service/maintenance after buying it online instead of at the retailer.

Moral dilemma?

Cheers
Christophe
Not a moral dilemma. Just a hidden cost. Hopefully you will still come out ahead on the deal.
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Old 04-12-18, 07:11 AM   #12
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Most shops have a proactive attitude these days, online sales is something they've had to navigate for a decade plus now.

At the end of the day it is money coming into the shop keeping their mechanics busy, and they don't have to warranty or owe you a service plan for it, so its a quick buck. They know making you happy means referrals down the road, maintenance needs, etc...They come out ahead building a positive relationship with you.

The last two bikes i took to a Giant & Cannondale dealer and the mechanic was stoked to have bikes on the stand he had not worked on before:

2017 BMC TeamMachne SLR02 brand new from a out of state dealer ($1500, 2700 srp bike) and gave the shop the bike to build and index for me. Gladly paid the $120, which included swapping in some groupo upgrades.

2013 Focus Di2 frameset with all the parts including BB bought online for a complete build. Built what would've been a $4500-5000 new bike in parts for $1800. Paid $250, which included tubeless wheel setup and full nuts and bolts assembly .

In both cases to have it shifting like butter on the first ride was totally worth it along with the piece of mind. The Focus specially, since i lacked the necessary BB tools, quality bike tools or experience in general to build up a delicate carbon frame.
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Old 04-12-18, 07:50 AM   #13
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As long as you are paying for the service, there is no reason why you should not.
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Old 04-12-18, 08:04 AM   #14
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I don't know guys, a LBS is not just a business, it's a sacred bond between a man and his bicycle. Maybe ask for forgives or prepare an offering of atonement.
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Old 04-12-18, 08:50 AM   #15
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VOC Voice of the Customer. You are in charge of the transaction, the LBS delivers. Chat it up and be friendly with your LBS. A good business knows initial first impressions do count and should treat you well. If not, find a LBS that will!
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Old 04-12-18, 09:51 AM   #16
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Okay thanks everyone!

By the way it was a Trek Émonda ALR 5 I bought from a online shop (12gobiking, trek retailer).
I just thought it was weird to buy it over there and then go to the local shop (also retailer) for service etc.
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Old 04-12-18, 10:21 AM   #17
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Originally Posted by Krikemancer View Post
Okay thanks everyone!

By the way it was a Trek Émonda ALR 5 I bought from a online shop (12gobiking, trek retailer).
I just thought it was weird to buy it over there and then go to the local shop (also retailer) for service etc.
Hmm. I might change my answer slightly, if you test rode at that shop, then went and bought from a competitor at a lower price. You didn't do that, did you?

I mean, if you did, I would still expect them to service it, but I would also expect to be charged full price for every last thing done.
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Old 04-12-18, 10:31 AM   #18
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To the bike shop its just another customer who will be charged for the work and any parts it needs ..


At my Local they charge $50 for assembling, tuning a bike brought/ or shipped, in the shipping box.


This time of year as the Touring season approaches often these are going to be pre tour assemblies for a rider

who will be flying in and taking the bus to get here.


but, If you keep the new bike sales receipt, and you have a problem covered by the warrantee, another Trek dealer can handle the claim with the company.
Unless too grey market a deal ...










....

Last edited by fietsbob; 04-12-18 at 04:08 PM.
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Old 04-12-18, 11:45 AM   #19
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Hmm. I might change my answer slightly, if you test rode at that shop, then went and bought from a competitor at a lower price. You didn't do that, did you?

I mean, if you did, I would still expect them to service it, but I would also expect to be charged full price for every last thing done.
No I just went to the shop to check out some bikes. They gave me some info about the models but that’s it really.
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Old 04-12-18, 02:03 PM   #20
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A couple of local bike shops are now only servicing bikes they have sold. I don't see them being in business much longer.
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Old 04-12-18, 02:15 PM   #21
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Maintenance on a bike is actually pretty easy and basic on a bike. Something you should look into while saving yourself quite a few bucks. Plenty of videos on YT on basic maintenance.
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Old 04-12-18, 02:52 PM   #22
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I've purchased a couple bikes from local shops and took advantage of the "free adjustments for 6 months" even though I could do it myself. For everything else I go to a bike shop where I get good vibes from the mechanics and have never been asked about where the bike or parts came from. I suppose if I bought a couple of $5K bikes a shop might schmooze me but I don't need that. I don't really look for any free-bees.

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Old 04-12-18, 03:05 PM   #23
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I had an adjustment made to my bike once and the mechanic asked if I bought the bike there. I don't think they would of charged me if I had said yes; but I was honest, paid the <$10 charge and was on my way.
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Old 04-12-18, 03:24 PM   #24
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My LBS offers service on bikes bought anywhere from anyone and won't say a word.
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Old 04-12-18, 03:24 PM   #25
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With on-line purchases and custom bikes, I usually politely ask them first if they would be willing to work on it. I've never been turned away.

However, be prepared for the invocation of Rule #58.
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