Go Back  Bike Forums > Bike Forums > General Cycling Discussion
Reload this Page >

Bad luck with bike shop repairs?

General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

Bad luck with bike shop repairs?

Old 07-19-18, 02:55 PM
  #1  
BazookaFro
Member
Thread Starter
 
Join Date: Aug 2012
Posts: 28
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Bad luck with bike shop repairs?

Am I the only one that seems to never have a generally good experience with bike shop repairs? Now I'm a stickler, and I try to repair things to my own standard, but sometimes I feel alittle in over my head and the real world experience of a bicycle mechanic can be invaluable. But for anything outside of basic tune ups, I have always had bad luck with shop repair, whether it was my crappy huffy hardtail from my childhood, to my roadbikes today, something always seems to slip through the cracks. Im curious if anyone else feels the same.

Last edited by BazookaFro; 07-19-18 at 02:59 PM.
BazookaFro is offline  
Old 07-19-18, 03:06 PM
  #2  
Koyote
Senior Member
 
Join Date: Sep 2017
Posts: 697
Mentioned: 12 Post(s)
Tagged: 0 Thread(s)
Quoted: 347 Post(s)
Liked 80 Times in 36 Posts
No, I don't feel that way.
Koyote is offline  
Old 07-19-18, 03:19 PM
  #3  
pdlamb
Senior Member
 
Join Date: Dec 2010
Location: northern Deep South
Posts: 5,158

Bikes: Fuji Touring, Novara Randonee

Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Quoted: 938 Post(s)
Liked 24 Times in 16 Posts
Probably not the only one, but it's been more than 10 years since I had a problem with a bike shop repair.
pdlamb is offline  
Old 07-19-18, 04:32 PM
  #4  
woodcraft
Senior Member
 
woodcraft's Avatar
 
Join Date: Apr 2012
Location: Nor Cal
Posts: 4,182
Mentioned: 11 Post(s)
Tagged: 0 Thread(s)
Quoted: 1005 Post(s)
Likes: 0
Liked 20 Times in 12 Posts
I do most of my own repairs/maintenance,

and have been generally dissatisfied with work done by bike shops.
woodcraft is offline  
Old 07-19-18, 04:45 PM
  #5  
Paul Barnard
For The Fun of It
 
Join Date: May 2007
Location: Louisissippi Coast
Posts: 3,777

Bikes: Lynskey Backroad, Litespeed T6, Lynskey MT29, Burley Duet

Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 922 Post(s)
Liked 61 Times in 34 Posts
I do most of my own stuff. On the few occasions I have used bike shops I have been generally satisfied. I just had a great experience with The Alpineer in Crested Butte CO. I had a disc brake dragging and didn't have time or tools to deal with it. I pedaled into the store at about 3 pm, figuring they would need to keep it until the next day. The technician was apologetic that he couldn't do it on the spot. He told me it would be ready by 5. It was done correctly at 430.

OP, what specific issues are you having and did you discuss your dissatisfaction with the shop?
Paul Barnard is offline  
Old 07-19-18, 05:02 PM
  #6  
Troul
:D
 
Troul's Avatar
 
Join Date: Oct 2013
Location: Mich
Posts: 1,505
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked 7 Times in 4 Posts
90% of the shops locally have dropped the ball in some way when ever i've taken my bike in for them to service.
the 10% that have done me well, they make up for the dissatisfaction with the repair bill.

I do as much as I can before taking it in.
Troul is offline  
Old 07-19-18, 05:35 PM
  #7  
John_V 
Senior Member
 
John_V's Avatar
 
Join Date: Jun 2011
Location: Tampa, Florida
Posts: 5,299

Bikes: 2017 Colnago C-RS, 2012 Colnago Ace, 2010 Giant Cypress hybrid

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 312 Post(s)
Liked 3 Times in 3 Posts
Iíve been doing my own wrenching for the last three years but have been dealing with the same shop for the last eight. On everything they have done for me, they have gone above and beyond what other shops in the area do. I recommend it to every cyclist I know that lives in this area.
John_V is offline  
Old 07-19-18, 08:05 PM
  #8  
Karman321
Senior Member
 
Join Date: Feb 2018
Posts: 109
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 68 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Iíve had many bad expierences with bike shops. It seems if you arenít willing to purchase a bike from them they are going to charge up the ass for simple repairs. Not only this, but they make it seem like itís so complicated and that you will die if their recommended list of work isnít done. Ex. Changing tires when I just bought new ones 8 months ago and the slight rubbing on the frame took off the lettering on the side of the tire. The shop calls me to tell me that the tires Ďalmost blew out on themí how do tires ALMOST blow out...
Karman321 is offline  
Old 07-19-18, 08:27 PM
  #9  
CliffordK
Senior Member
 
CliffordK's Avatar
 
Join Date: Nov 2014
Location: Eugene, Oregon, USA
Posts: 22,258
Mentioned: 159 Post(s)
Tagged: 0 Thread(s)
Quoted: 8393 Post(s)
Liked 36 Times in 32 Posts
I don't think I have ever had a repair done in a bike shop. Everything is done at home.

And, yes, I also make some mistakes... well, I have those "Learning Experiences".

I have observed shops, and shop work, and I tend to have a different approach to many things than a shop, and have to wonder how thorough they are with things like a tune-up. Or, perhaps I define a bike tune-up differently than the typical shop.

Perhaps one of the most important things is simply learning about your bike. Fix it or not, learn to observe when things are working right, and when they aren't before it becomes a critical failure.
CliffordK is offline  
Old 07-19-18, 08:35 PM
  #10  
HerrKaLeun
Senior Member
 
Join Date: Mar 2017
Location: Madison, WI
Posts: 1,342

Bikes: Giant Toughroad SLR1 and Motobecane Sturgis NX

Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
Quoted: 654 Post(s)
Likes: 0
Liked 19 Times in 15 Posts
Basically 2 types of customers. The ones that can't fix a flat and hire the LBS to do that. Those people will be impressed by whatever the "gods behind the counter" do.
Then the people that can wrench and use the internet, they will never be happy with the LBS.

Knowing how to do it right (even just from watching youtube and never actually doing) is a curse, you will never be satisfied by what someone else does.
HerrKaLeun is offline  
Old 07-20-18, 12:06 AM
  #11  
. Cranky .
Unfluoridated Member
 
. Cranky .'s Avatar
 
Join Date: Jul 2018
Posts: 16

Bikes: Road

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Liked 1 Time in 1 Post
I once took a bike in for a full clean and lube package, and upon being called five days later and told they were finished, came in and found my bike cable locked to a rack of dirty kids' bikes in front of the shop and coated in a fine layer of windblown desert dust.
. Cranky . is offline  
Old 07-20-18, 02:12 AM
  #12  
Troul
:D
 
Troul's Avatar
 
Join Date: Oct 2013
Location: Mich
Posts: 1,505
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked 7 Times in 4 Posts
back when i purchased a bike from the lbs that came with a "warranty" from the lbs as well as oem, the experience from exercising the "warranty" really made situations worse for looking up to a lbs.

The parts were covered by both warranties, however, neither covered the labor. however, only the oem warranty clearly stated it would only cover the parts, whereas the lbs warranty did not address specifically how limited the coverage was. Since the lbs was not willing to work out a deal on labor, I received my new parts in hand & replaced them myself.
*The oem warranty only required an authorized dealer to determine which bicycle parts were at fault not requiring an authorized shop to complete the installation.
Sadly, the "free" tune-up service provided by the lbs from the initial purchases could not been used either. The only thing "free" was detailed in there documentation, & that was basically seat adjustment, cable checking (not clearly stated to mean adjustment), handlebar adjustment, tire psi checking, chain wear inspection, gear inspection... All that points to is digging for work.
Troul is offline  
Old 07-20-18, 02:27 AM
  #13  
KraneXL
 
KraneXL's Avatar
 
Join Date: Feb 2015
Location: La-la Land, CA
Posts: 3,104

Bikes: Cannondale Quick SL1 Bike - 2014

Mentioned: 24 Post(s)
Tagged: 0 Thread(s)
Quoted: 2708 Post(s)
Liked 45 Times in 40 Posts
Originally Posted by Koyote View Post
No, I don't feel that way.
Neither do I. I had a great old-timer mechanic and always left happy and satisfied.
KraneXL is offline  
Old 07-20-18, 04:45 AM
  #14  
FlMTNdude
Senior Member
 
Join Date: Mar 2017
Location: Gainesville FL
Posts: 374

Bikes: 1988 Panasonic

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 76 Post(s)
Likes: 0
Liked 8 Times in 7 Posts
I have used two shops in Gainesville for assistance a couple times. One is trail side on my commute, the other is the coop where I also occasionally volunteer. In each case more than fairly treated and done right.
FlMTNdude is offline  
Old 07-20-18, 05:06 AM
  #15  
indyfabz
Senior Member
 
Join Date: Jan 2010
Posts: 22,225
Mentioned: 163 Post(s)
Tagged: 1 Thread(s)
Quoted: 8446 Post(s)
Liked 242 Times in 152 Posts
Originally Posted by BazookaFro View Post
Am I the only one that seems to never have a generally good experience with bike shop repairs?
Yes.
indyfabz is offline  
Old 07-20-18, 05:06 AM
  #16  
livedarklions
Je suis Snap Motomag
 
Join Date: Jun 2018
Location: New England
Posts: 3,563

Bikes: Trek FX 3; 1994 Specialized Allez Pro; "Motobecane" Fantom CX

Mentioned: 24 Post(s)
Tagged: 0 Thread(s)
Quoted: 1777 Post(s)
Liked 357 Times in 202 Posts
Originally Posted by HerrKaLeun View Post
Basically 2 types of customers. The ones that can't fix a flat and hire the LBS to do that. Those people will be impressed by whatever the "gods behind the counter" do.
Then the people that can wrench and use the internet, they will never be happy with the LBS.

Knowing how to do it right (even just from watching youtube and never actually doing) is a curse, you will never be satisfied by what someone else does.
I think there's a big middle category which I happen to be in. I'm comfortable changing tires, installing some stuff, doing basic maintenance, but I hate dealing with cables and deraillieurs. We want to leave the time consuming stuff to a pro. That's generally working out well for me, but I have two good repair shops in town. I think the competition makes them both sharp.
livedarklions is offline  
Old 07-20-18, 05:11 AM
  #17  
indyfabz
Senior Member
 
Join Date: Jan 2010
Posts: 22,225
Mentioned: 163 Post(s)
Tagged: 1 Thread(s)
Quoted: 8446 Post(s)
Liked 242 Times in 152 Posts
Originally Posted by HerrKaLeun View Post
Basically 2 types of customers. The ones that can't fix a flat and hire the LBS to do that. Those people will be impressed by whatever the "gods behind the counter" do.
Then the people that can wrench and use the internet, they will never be happy with the LBS.
That's 3 by my count. And it doesn't include people like myself who choose not to do most of their own work, visit only shops that provide great service and will take issue when someone makes a mistake or doesn't do something perfectly, always remembering that people are human and thus imperfect. You also left out people who tour and are sometimes forced to pay a visit to a LBS despite their level of competence with tools.
indyfabz is offline  
Old 07-20-18, 05:16 AM
  #18  
Colnago Mixte
Senior Member
 
Join Date: Sep 2017
Location: Center of Central CA
Posts: 1,685
Mentioned: 16 Post(s)
Tagged: 0 Thread(s)
Quoted: 897 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
As well as those that only want to use the restroom.

It's a tough business trying to run a bike shop these days, I doubt it has ever been tougher, so I don't fault them for doing what they need to survive. But I'm at a point where I know as much or more than they do, so unless they have a tool I need, they never touch my bikes.

When I was at a level where they knew more than I did, I was always happy with the work done, just not happy having to pay for it.
Colnago Mixte is offline  
Old 07-20-18, 05:30 AM
  #19  
Brocephus
Professional amateur
 
Brocephus's Avatar
 
Join Date: May 2018
Location: Ga.
Posts: 318

Bikes: Does a Big Wheel count ?

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 131 Post(s)
Liked 8 Times in 8 Posts
My area's excellent, decades-old shop closed down a few years ago, and the others seem to charge a butt-load of money to do anything. I don't know how the quality of their work is, but their prices have completely run me to my tools and You-tube videos.
So far, so good.
Brocephus is offline  
Old 07-20-18, 05:34 AM
  #20  
indyfabz
Senior Member
 
Join Date: Jan 2010
Posts: 22,225
Mentioned: 163 Post(s)
Tagged: 1 Thread(s)
Quoted: 8446 Post(s)
Liked 242 Times in 152 Posts
Originally Posted by livedarklions View Post
I think there's a big middle category which I happen to be in. I'm comfortable changing tires, installing some stuff, doing basic maintenance, but I hate dealing with cables and deraillieurs. We want to leave the time consuming stuff to a pro. That's generally working out well for me, but I have two good repair shops in town. I think the competition makes them both sharp.
Exactly. See my post directly below yours.
indyfabz is offline  
Old 07-20-18, 09:47 AM
  #21  
Milton Keynes
Senior Member
 
Milton Keynes's Avatar
 
Join Date: May 2016
Posts: 2,469

Bikes: Two-wheeled human-powered vehicles, but that's not important right now

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 1057 Post(s)
Liked 0 Times in 0 Posts
Originally Posted by Troul View Post
Sadly, the "free" tune-up service provided by the lbs from the initial purchases could not been used either. The only thing "free" was detailed in there documentation, & that was basically seat adjustment, cable checking (not clearly stated to mean adjustment), handlebar adjustment, tire psi checking, chain wear inspection, gear inspection... All that points to is digging for work.
In other words, all the stuff a cyclist should be able to do at home.
Milton Keynes is offline  
Old 07-20-18, 05:58 PM
  #22  
RShantz
Senior Member
 
Join Date: Mar 2015
Posts: 541
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 238 Post(s)
Liked 9 Times in 7 Posts
My opinion is that the bike shop doesn't care about my bike as much as I do, so I do my own work.

Working on a bike is not difficult especially given youtube. So the only time a bike shop sees my bike is for warranty work or to cut the steering tube. I'll pay them to cut the tube just as an insurance policy in case something goes wrong - I'm a little afraid of making that kind of mistake.

In addition, we all know time is money. I can normally do maintenance on my bike faster than the travel time to/from the LBS. Bikes just aren't complicated to work on.
RShantz is offline  
Old 07-20-18, 06:57 PM
  #23  
tclune
Senior Member
 
Join Date: Sep 2014
Location: Western MA
Posts: 212
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 41 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
When I moved here a few years ago, there were four bicycle shops within about five miles. I tried them all, and only one did a competent job on repairs. That one is excellent. Henry Ford once said that 90% of everything is crap. I think that's probably true of lbses. I might add that word of mouth is a terrible indicator of the competence of bike shops IME. All of the shops had people who would rave about them. Go figure.
tclune is offline  
Old 07-22-18, 04:31 AM
  #24  
livedarklions
Je suis Snap Motomag
 
Join Date: Jun 2018
Location: New England
Posts: 3,563

Bikes: Trek FX 3; 1994 Specialized Allez Pro; "Motobecane" Fantom CX

Mentioned: 24 Post(s)
Tagged: 0 Thread(s)
Quoted: 1777 Post(s)
Liked 357 Times in 202 Posts
Originally Posted by tclune View Post
When I moved here a few years ago, there were four bicycle shops within about five miles. I tried them all, and only one did a competent job on repairs. That one is excellent. Henry Ford once said that 90% of everything is crap. I think that's probably true of lbses. I might add that word of mouth is a terrible indicator of the competence of bike shops IME. All of the shops had people who would rave about them. Go figure.
90% of attributions on the internet are wrong. Henry Ford never said that, Theodore Sturgeon did.
I've never had a LBS botch a repair or charge me unreasonably. Overall, I have had much better luck with bike mechanics than car mechanics. The worst thing anyone of them has done is to try to sell me on stuff I don't want, and I can't blame them for trying.
livedarklions is offline  
Old 07-22-18, 05:22 AM
  #25  
ExPatTyke
Senior Member
 
ExPatTyke's Avatar
 
Join Date: Jul 2016
Location: Weston-super-Mare, Somerset, UK
Posts: 230

Bikes: Gitane Course, Peugeot Premiere, Peugeot ANC Halfords Team Replica, Peugeot Festina Team Replica, Motobecane Grand Sport, Raleigh Pro Race, Raleigh Stratos, Barrucuda Azzurri, Harlem Altitude, Ideal Race Pro, BSA

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 61 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
I do most work myself, but for some jobs like wheel truing, cottered bottom bracket servicing, I'm very happy to pay a trusted LBS.

Note the word trusted - I've got several shops in the town I live in but take my bikes to a shop in a village 10 miles away. I've always had good service there, they're not fazed at all by a 40 year old French bike, take the time to talk to their customers, don't try to charge for extra parts (had a local shop try and charge me once for new brake pads in place of the ones I'd fitted a couple of weeks earlier), and the standard of their work means I feel safe riding a bike they've worked on. Cost is comparable to the shops in town, although factoring in the cost of fuel for a 20 mile round trip makes it more expensive. Money well spent though.
ExPatTyke is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.