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-   -   US Orders from UK Based Sigma Sports? (https://www.bikeforums.net/general-cycling-discussion/1156463-us-orders-uk-based-sigma-sports.html)

TimothyH 09-26-18 09:02 AM

US Orders from UK Based Sigma Sports?
 
Anyone from the US order from UK based Sigma Sports?

https://www.sigmasports.com

Shipping times? Easy returns? Customer service?

Any feedback would be appreciated.


-Tim-

musicmaster 09-26-18 11:49 AM

I haven't ordered from Sigma, but have ordered a number of times from Merlin, Ribble and Chain Reaction. Shipping times vary - I've gotten orders within 4-5 days and some orders take just over 2 weeks. Some of it depends on US customs - I had an order held up at LAX passing customs for a week. As for returns -- don't plan on it unless the item is defective, in which case, I'm not sure how they'd handle it. Shipping to the UK for a return could be very expensive.

Overall, the price/value ratio keeps me coming back, especially for drivetrain components and tires/tubes.

wipekitty 09-26-18 10:19 PM

Also curious about Sigma Sports.

They claim 2 days for dispatch and 2 days for delivery to the US, which is pretty good. From what I can tell, they do not offer free shipping with minimum spend - so I'd have to want something pretty bad (or it would need to be a pretty great deal) to order from them rather than other UK retailers.

crazyravr 09-27-18 06:13 AM

Not US but Canada here. Ordered number of times. Always pick the options where you prepay your taxes and duties and you get the total with your currency so that there are no surprises. Usually from order to when package is delivered 4 days. Never had to do a return. Highly recommend based on pricing and service.

expatbrit 09-27-18 02:40 PM


Originally Posted by wipekitty (Post 20588079)
Also curious about Sigma Sports.

They claim 2 days for dispatch and 2 days for delivery to the US, which is pretty good. From what I can tell, they do not offer free shipping with minimum spend - so I'd have to want something pretty bad (or it would need to be a pretty great deal) to order from them rather than other UK retailers.

Well ... I am currently 2 minutes walk from their Hampton Wick shop at my Dadís house. Good people, but not sure about the shipping :)

cyclebycle13 09-29-18 04:11 AM


Originally Posted by crazyravr (Post 20588301)
Not US but Canada here. Ordered number of times. Always pick the options where you prepay your taxes and duties and you get the total with your currency so that there are no surprises. Usually from order to when package is delivered 4 days. Never had to do a return. Highly recommend based on pricing and service.

Don't have that issue in the US if it's under 800 usd. I've ordered from them 2 or 3 times and it is about 2-3 days from the time they ship to the time you receive it.


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