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Another bike shop closing

Old 02-23-19, 08:44 AM
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NJgreyhead
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Another bike shop closing

A well-regarded bike shop in Cherry Hill NJ (near Philly) is closing soon. Danzeisen & Quigley (also big in skiing and other sports) will close the doors sometime after ski season ends, according to today's Phila Inquirer.
They are dealers for Trek, Fuji, Scott and Cannondale. Their bike techs were reputed to be very good, and the shop backed a lot of community events (including the MS City-to-Shore fundraiser ride each September) and teams/clubs.
They also held a consignment bike sale each June, with some of the proceeds going to the MS Society. It was usually worth attending. I once got a good 1984 12-sp Univega Supra Sport there, vgc, for $40.
Sorry to see the shop go away.

So, how are things in your town? (R.I.P. Ken Nordine)
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Old 02-23-19, 10:08 AM
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Other than the local Performance Bike going out, things seem brisk here in Seattle.

Rodriguez & Erickson cycles always has a customer waiting in the wings as another customer gets rang out at the register. I haven't seen the wheel builder away from his truing stand in some time now. There is always at least 1 full-time mechanic actively working on a bike. The bike fitter has his schedule always about 1/3 full for about a week out. Next to the register there is a bike stand for "on the spot" repairs that always seems to have a bike on it. Last I was there, some kid from downstairs had 2 freshly painted custom frames in his hands being brought up to the mechanics area to get built. Business for them seems good. They are by far the busiest of all the shops I frequent.

Last I was at Davidson 3fab, they were brisk as well. I didn't see a lot of customers, but there were several customers custom bikes and frames ready for pickup. They are a high-end titanium frame maker. Admittedly, Their market may be a but more niche. I was in there asking about some brazing on a steel frame & they gave me a helpful recommendation. I went back last March to tell them their recommendation was pretty solid, they were polite, but you could tell they knew I wasn't their core type of customer.

Haulin' Colin always has a half-dozen bikes on the wall and 4 or 5 welding projects on workbenches in his shop. He's not so much a bike shop as he is a machinist that customizes & modifies. Welding motor mounts, stretching frames, making tall-bikes, replacing drop-outs, adding disc brakes tabs, water bottle bosses, rack braze-ons, etc...not just on bicycles either. Plenty of Puch scooters, 1970 enduro's. He sells bike trailers on his website.

The local Greggs cycles typically deals in mountain bikes. They have plenty of inventory & there us usually someone waiting for them to open & a car or 2 in the lot. Mountain bikes aren't usually my thing, and I think we are 3:4 about having what I need. I always need to be really specific about my needs and about we are about 90% about me being right. I'm not going to call out a specific long time employee about knowledge, but there was a dispute about whether or not a road bike with 28-559 tires was 26 inch or 700c. He faked a Google search & told me I was wrong, GOOGLE says I needed "622BSD." I protested, so he went to the open back office & an even longer time employee pulled a large binder of the shelf, flipped a few pages & proclaimed "'the book" says 559 is a 26 inch wheel. Sell the customer what he wants." --Wow, Theatrics? Really!? I see a lot of patronizing, half-true statements, & unnecessary "it's broke, it'll be a week in our shop" bull from their staff for things that any mechanic would turn a barrel adjustor for. They once sold me a wheel build in spite of not having a wheel builder on staff. To be fair, it was ready only one day later than promised. They seem to know their customer (mountain bikes, E-bikes, and appliance users) & it works for them. The chain is very highly regarded locally. They are closest to my house, so get a lot of my business they wouldn't get otherwise.

Bothell Bike & Ski thrives on race bike sales & mountain bike repair. Everytime I go there I light a hundred dollar bill on fire. They are a 4 season shop, but that understandably means that they have to order the unusual, but always have something useable. Bought my Cervelo there. I got a warranty return frame at week 51 & they treated me right. I had a wheel built there. It fell apart twice. I brought it back after 25 miles with spokes flopping around. They fixed it free. The second time it happened at mile 100 it was round & true but loose when I got it back. They fixed it free. The third time, 50 miles later, it cost me $30 for a "tune & true." When I got it back it was true, excessivly tight & a quarter inch out of round. I didn't even ride it. I went to a different shop. I was glad to pay a wheel builder who knew what he was doing and it's been fine ever since. I've been back a few times but never for the mechanics. Their core customer seems to be concerned parents fixing their kid's broken high dollar full suspension mountain bike. It used to be we would change hand grips and broken brake levers at home, but it works for them, I guess.

That's it for all the new retail shops I frequent within about 10 miles of me. I don't frequent Montlake Cycles, Counter Balance Cycles, Bicycle Centers, or Element Cycles, maybe another Seattle poster has input.

There is a bustling market for used bike parts at Recycled Cycles. I bought used mountain bike tires there earlier last week. Bike Works also has many a customer digging through bins at any given time. I just bought 2 stems & some carbon handlebars there yesterday.

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Old 02-24-19, 06:13 AM
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Thread moved from Northeast regional forum to General Cycling forum per OP's request.
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Old 02-24-19, 08:36 AM
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Our local shops seem to be operating as normal. Of course there's no way I would be privy to what's really going on behind the scenes. I do know a couple of the employess at two of the local shops but don't even know if they would say anything. But for now everything is rolling along.
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Old 02-24-19, 10:12 AM
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Originally Posted by cb400bill View Post
Thread moved from Northeast regional forum to General Cycling forum per OP's request.
Thanks, Bill.
And point taken.
-NJg
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Old 02-24-19, 11:47 AM
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While I have no doubt online sales hurt LBS's, I also suspect that a lot of shop closings are due to mismanagement. We had a higher end shop here in Tucson that I always wanted to visit, when I did, between the arrogant employees and lack of accessories, I wondered how they were still in business. They didn't last much longer.

Fwiw, I refused to shop at Performance before their demise for the same reason.
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Old 02-24-19, 12:03 PM
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Originally Posted by Wileyrat View Post
While I have no doubt online sales hurt LBS's, I also suspect that a lot of shop closings are due to mismanagement. We had a higher end shop here in Tucson that I always wanted to visit, when I did, between the arrogant employees and lack of accessories, I wondered how they were still in business. They didn't last much longer.
Same thing here in Chicago. The weaker stores with poor service and terrible parts/accessory selection are closing. After each closing, it's kind of been a case of "yeah, that makes sense. I'm surprised they were still in business anyway".

Meanwhile, the stronger stores with differentiated positioning and good service are sticking around.
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Old 02-24-19, 01:16 PM
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D&Q, as they were known BITD, sold me my first touring bike (Cannondale T 700) back in '98 or '99 and built a couple of replacement wheels for it. Was it still involved with the City-to-Shore, which I did 23 years in a row until retiring a few years ago?

In any event, many shops in Philly, where I live, are doing well. In fact, new ones have opened during the last decade or so. Different demographic, however. Lots of student, etc., who need service and can ride to their local shops to get it. That reminds me, I need to stop into Philadelphia Bikesmith for my free checkup on the wheelset they built me last fall and to have some brake pads installed.

This guy (in the middle of the photo), who I went to Jr. High with, has been around since 1990:

https://www.bicycletherapy.com

And, as some of you know, the owner of Wissahickon Cyclery built me this almost four years ago :

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Old 02-24-19, 01:18 PM
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Originally Posted by Hiro11 View Post
Same thing here in Chicago. The weaker stores with poor service and terrible parts/accessory selection are closing. After each closing, it's kind of been a case of "yeah, that makes sense. I'm surprised they were still in business anyway".

Meanwhile, the stronger stores with differentiated positioning and good service are sticking around.
As another large city dweller (Philly), I can say that you know what you are talking about.
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Old 02-24-19, 04:10 PM
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Jim from Boston
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Originally Posted by Hiro11 View Post
Same thing here in Chicago. The weaker stores with poor service and terrible parts/accessory selection are closing. After each closing, it's kind of been a case of "yeah, that makes sense. I'm surprised they were still in business anyway".

Meanwhile, the stronger stores with differentiated positioning and good service are sticking around.
Here in Boston, I'm not aware of any reputable, i.e. long-lived shops for the past 10 to 20 years closing. I have been long-settled on my personal bike shop, Bike Bay Bikes, one of a trio of shops, a block away with excellent service, so I can't comment about lesser stores since I have no experience.

BBB almost did close a couple years ago due to a lease problem that was resolved.
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Old 02-24-19, 04:38 PM
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My shop is building out a brand new service center which is going to have a waiting area with couches and coffee and a TV. It is rather nice with wood counters and hopefully we will eventually get all Park electric stands for each of the 4 areas but currently we are doing just one (we have a bunch of others in our e-bike repair area as well. Each mechanic will have their own tool chest with certain tools on the wall or shared in the middle. Plus we are also building out a fit studio right near that area. Times are certainly tougher with some manufacturers not working on controlling online sales well and allowing prices to be near cost in some cases or people selling cheap low quality parts and bikes that look enticing purely on price and absolutely don't do a good service to the customer. However we are doing just fine. People are coming in for service regularly as well as buying bikes and other parts and accessories. It is not certainly as much as I would like but not bad.

I am not going to say business is truly booming but we aren't anywhere near at risk for closure.
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Old 02-24-19, 05:17 PM
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Not so rosy here in the northern part of Santa Barbara County in California. Four LBS have closed over the last two years. Another has cut way back on inventory and store space. Sad to see them go.
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Old 02-24-19, 05:46 PM
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Shame

It is so sad when the shops close, we have lost so many here in San Antonio!
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Old 02-24-19, 06:53 PM
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Originally Posted by AdrenaChrome9 View Post
It is so sad when the shops close, we have lost so many here in San Antonio!
https://therivardreport.com/health-o...actory-defect/

The article reports that "71 percent of adults in Bexar County were overweight or obese." By 2040, 75% of all adults will be obese in bexar county.
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Old 02-24-19, 07:14 PM
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Originally Posted by Jim from Boston View Post
Here in Boston, I'm not aware of any reputable, i.e. long-lived shops for the past 10 to 20 years closing. I have been long-settled on my personal bike shop, Bike Bay Bikes, one of a trio of shops, a block away with excellent service, so I can't comment about lesser stores since I have no experience.
I used to like Belmont Wheelworks a couple of decades ago when I lived in Watertown. Pleased to see they're still in business.
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Old 02-24-19, 07:49 PM
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Originally Posted by Hiro11 View Post
I used to like Belmont Wheelworks a couple of decades ago when I lived in Watertown. Pleased to see they're still in business.
Belmont Wheelworks is probably the premiere shop in Metro Boston. I have shopped there when looking for certain accessories; not necessarily to buy, but see what's available.
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Old 02-24-19, 09:31 PM
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iWe have lost a few. One I initially liked, but they gave me some misinformation, instead kf saying they have no experience with what I was looking for. Otber shops were honesand told me they didn’t know. i stopped going there even though it was close to home. But we may be over saturated as well. I have at least 7 now in a 3 mile radius of home. 2 have recently closed in the past 2 years. 2 of the shops are pretty new, opened in the lat 2-3 years. The ones that closed had been around for a long time. One 20+ years and the other about 10.
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Old 02-24-19, 10:01 PM
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Before winter came, the lbs seemed good & busy. Typically if that's still the case once warmer weather is around, then those lbs aren't going anywhere for a minute.
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Old 02-25-19, 05:35 AM
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Originally Posted by Jim from Boston View Post
Belmont Wheelworks is probably the premiere shop in Metro Boston. I have shopped there when looking for certain accessories; not necessarily to buy, but see what's available.
I bought a bike there for my son to take to Umass with him. Nothing high end, and they really worked with us to find a good fit.

Really well-run store with very helpful techs and salespeople.

They stopped carrying Trek btw. Seems like that drastically increased the range of bikes they sell.

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Old 02-25-19, 06:45 AM
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Our favorite LBS, Piney Flats Bicycle and Fitness, closed about 2 years ago. It wasn't unexpected. They lost Giant as a brand and had trouble keeping stock levels up to where they should be. We have other shops in the area but none are as welcoming or as friendly to us as they were. I bought several bikes from them through the years and even had them assemble a few of my bikepacking bikes with my components and do a handful of wheel wheel builds. Now, I do all of my own work and builds.

Next to them, the best bike shop that I've ever visited was Wheatons in Kallispell Mt. Two years ago, my knee gave me some issues while attempting a TD ITT and I ended up there after nursing it down from Eureka. A Facebook friend let them know I was inbound and they took me out back, gave me a bike stand and any tools that I needed to get my bike broken down and boxed up. At 5:00 or so, some cold ones were popped open and it was like my old bike shop.

Even if you buy some stuff online, always support your LBS buy buying stuff from them.
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Old 02-25-19, 06:56 AM
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Keep in mind that all sorts of businesses close for all sorts of reasons. Over the years we have lost three LBS--local butcher shops--that I patronized. All three closed due to reasons other than poor service and/or on line competition. Two closed because the owners were old and no one wanted to take over the businesses. The owner of one of those two also had to deal with his two siblings, who were co-owners of the building and wanted to sell it. The third closed because the kids of the deceased owner lost interest in the business.
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Old 02-25-19, 07:13 AM
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Originally Posted by indyfabz View Post
Keep in mind that all sorts of businesses close for all sorts of reasons. Over the years we have lost three LBS--local butcher shops--that I patronized. All three closed due to reasons other than poor service and/or on line competition. Two closed because the owners were old and no one wanted to take over the businesses. The owner of one of those two also had to deal with his two siblings, who were co-owners of the building and wanted to sell it. The third closed because the kids of the deceased owner lost interest in the business.
this.

bike shops are small businesses started by individuals. When they reach retirement age or beyond or have made a good chunk of cash, there may not be anyone to take it over
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Old 02-25-19, 07:31 AM
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Originally Posted by Flip Flop Rider View Post
this.

bike shops are small businesses started by individuals. When they reach retirement age or beyond or have made a good chunk of cash, there may not be anyone to take it over
It happens in e-commerce too. Thetouringstore.com is now closed. Wayne was beloved in the touring world. Customer service second to none. He would even take the time to speak with you directly on the phone to help with things like rack mounting. After many, many years, Wayne decided it was time to enjoy life more. I'm sure he made a good chunk of cash getting to that point. I wish him the best of luck.

Just checked the website and see someone appears to be re-branding the business. That's a recent development.

https://thetouringstore.com

BTW...The store that is the subject of the OP was started in 1961. The original founder is now 86 and has been semi-retired for the last 5 years. One of the co-owners, who I knew from the early 90s (he had some gray back then) and who sold me the bike mentioned above, is also ready to retire from the 7 say/week work life. And the shop had a significant on-line presence along with its brick and mortar store.

https://www.courierpostonline.com/st...ng/2935950002/

In short, it seems the closing has nothing to do with the changing retail landscape and/or the closing of LBS due to e-commerce. (D&Q is as much about skiing as it is about bikes, if not more.) And perhaps, as has happened with Thetouringstore, someone will take over and re-brand the business.

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Old 02-25-19, 11:38 AM
  #24  
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It is really hard to know how a bike shop is doing without looking at the books.

Just because they are busy does not mean they are very profitable.
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Old 03-05-19, 05:54 PM
  #25  
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Within a 15-mile radius from me (but not counting the area across the Delaware River in Philly), 3 shops are closing or have closed within the last year or so (including D&Q in the original post).
One of the shops (Community) closed up along with its sister shop in Philly, so no telling if one pulled the other under, or what.
That leaves 7 close-by South Jersey shops still hanging in. Long may they run.
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