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Big shoutout to Osprey

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Big shoutout to Osprey

Old 07-06-19, 03:24 PM
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Big shoutout to Osprey

I use an Osprey hikelite 26 for riding to work. Feels really light and makes a backpack as comfortable as it can be. Has the mesh to prevent sweat.

I had that pack in in my car and the hip belt buckle got smashed by the door and broke. I googled for generic 1" buckles and they are about $5. no big deal.
but i figured Osprey has an online from to get replacement parts. All one does is describe the damage, the model and attaches a picture of the damage. No receipt or explanation required.

I did that and the next business day I get an email with tracking information and today the part arrived. all for free and no hassle. Needless to say they will get my business for the next gear I need.

This is outstanding service, especially since we live in a world where many manufacturers give you the runaround, force you go to an LBS etc.
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Old 07-06-19, 10:31 PM
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I've gotten several replacement bite valves from them over the years, for free, no questions asked.

Great customer service.
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Old 07-07-19, 08:41 AM
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Top quality stuff for sure. When they were still a relatively new company I bought a custom cycling day pack from them that ended up lasting me over ten or fifteen years. I was so happy with it that when I went back to Santa Cruz for a little vacation, I had them custom make me another and I bought my parents a whole Osprey luggage set.

Two wheels good. Four wheels bad.
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Old 07-07-19, 01:30 PM
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I love my Osprey Talon pack. Top quality and comfortable. And I love doing business with companies like them.

Not cycling related but last winter I was hiking with my Black Diamond trekking poles when I got tangled up on a decent and fell right on top of one my poles. It snapped the center section clean in half. I looked on the BD web store and they showed replacement center section was out of stock. So I called and the gal said "Oh, we have some of those here in the office and I'll just sent you one". I offered to pay for it since it was my fault but they said no, there was no charge. Customer for life.
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Old 07-09-19, 12:00 AM
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Took an Osprey Siskin 8 for a cruise. Great hydration pack! Didn’t even realize it was on my back. Packed all essential tools still no problems. Believe in Osprey, good products.
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Old 07-09-19, 02:19 AM
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I have 4 Osprey packs of various sizes I use to trek around the planet. Canít imagine using another brand. My Exos 38 gets the most use for trips of 5 days or less.
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