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Bike Warranty

Old 05-11-20, 06:12 AM
  #1  
Stateguy
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Bike Warranty

Was wondering if your decision on buying a new bike has to do with the warranty
I am interested in a salsa fat bike and ( maybe carbon) but a little concerned about warranty
How are bike manufacturers about handling frame issues that are past there warranty
I am no way aggressive bike rider. But I like to have a piece of mind just in case
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Old 05-11-20, 06:54 AM
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Rides4Beer
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Absolutely, part of the reason I own two Giants, great warranty (they're also a great value). Lifetime warranty on the frame/fork for defects, and two year full crash replacement (damage has to occur while riding, not during transport, etc.).
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Old 05-11-20, 07:37 AM
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For me, not really, I buy used bikes that don't have warranties, but I get them for cheap and can fix most anything but a frame problem. But for may grown daughter, I recommend buying a bike from a company that has a life time warranty on the frame.
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Old 05-11-20, 08:07 AM
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Paying for an extended warranty for anything is generally a bad financial proposition. The seller makes the money, the buyer does not.

But for a warranty that is "built in" to the price, why not? In the rare instance where you might use it, you'll benefit. We had a Honda Odyssey van that had a transmission fail far into its warranty period. Honda USA replaced the transmission. That was the best claim I ever made on a product.

For a bicycle? Meh...
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Old 05-11-20, 08:29 AM
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Many years ago (mid-1980s) I was the Warranty Claims Inspector for Trek Bicycle Company. My job was to inspect customers' warranty claims, follow up as needed on the incident or issue that triggered the claim, and determine Trek's response to the claim. A couple general principles applied:

1) warranty claims were only considered valid for the original owner. Proof of purchase supplied this.

2) satisfying the customer took precedence over pedantic details concerning the incident or issue. Warranty replacement was as much public relations as it was mitigating specific issues and claims.

Back in that remote day, the warranty was lifetime for the original owner. But I suspect public relations could still be a priority in dealing with out-of-warranty claims. You have nothing to lose by submitting an out-of-warranty claim, and you may find the company would prefer to keep you as a satisfied customer rather than tick you off by rejecting the claim out of hand.
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Old 05-11-20, 08:33 AM
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If your frame breaks the cost of repairing your body will dwarf the cost of the bike frame..........
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Old 05-11-20, 08:36 AM
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I have had warranty work done with Cannondale and Spec. Spec was awesome, Cannondale, lets just say I will never buy another item from them ever again . No experience with the other big brands though.
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Old 05-11-20, 08:40 AM
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Originally Posted by Tacoenthusiast View Post
If your frame breaks the cost of repairing your body will dwarf the cost of the bike frame..........
Not necessarily true. I've had two frames replaced, both because of welding issues around the rear dropout. Lifetime warranty was a tour-saver on the second one -- took an extra day to run to the nearest REI to get a replacement, and back on the road the next day.

But the replacement frames have 3 times as many miles on them as the originals. So did I just hit the jackpot (small jackpot, but still...) twice?

I'll probably weight a better-than-3-5-year warranty lower than a lifetime warranty on my next bike, but that's just a weight in the decision -- not the deciding factor.
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Old 05-11-20, 08:44 AM
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indyfabz
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Originally Posted by Tacoenthusiast View Post
If your frame breaks the cost of repairing your body will dwarf the cost of the bike frame..........
A frame can "break" without failing catastrophically and causing injury. Did you not know that?
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Old 05-11-20, 08:48 AM
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Duplicate threads merged
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Old 05-11-20, 10:34 AM
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Warranty is something that always is on my mind as a warranty manager for a bike shop. I certainly like to have a good warranty behind me and when I see weak and wimpy warranty I don't have the interest. Granted I rarely have to do any self warranty but it is nice to know I can. Certainly good companies will support their product and if the frame is defective they may support that product out of warranty but it is up to them. Specialized has a lifetime on frame and fork that they do stand by (my 11 year old Langster, at the time, is a testament to that)

Salsa is owned by QBP and QBP has supported their products and local shops quite well. I wouldn't worry a ton about it.
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Old 05-11-20, 10:57 AM
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I have always felt that one reason to buy a better bike was its lifetime frame warranty.

That said, it did come true for me. When a crack developed just ahead of the cross frame, probably due to a flaw in the metal on my TerraTrike Crusier, it was honored no questions asked. And the trike was 11 years old. A good honorable company!!!!!!
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Old 05-12-20, 12:14 PM
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I've had to use my Specialized warranty once (out of several bikes) and was happy to have it, though Specialized was not quick to say "yes" without prodding.

Another consideration besides MFG warranty might be a service warranty from your LBS. I've bought several bikes from one of our local shops (for me and family) that offers lifetime service. This is more a testament to the shop's longevity and customer service, but it has been nice to know they can tune things up for me when it get's out of whack. They also paved / smoothed the way on the above mentioned warranty work and took care of it all for me - I dropped the bike off, had a couple calls with the shop discussing timing / options, and picked the bike up when all was said and done.

I've bought one bike in the last 30 years from another shop (my LBS didn't have any in my size / price range to try when moving back into road bikes, and I really wanted to try before buying). The small chain / bike shop I went to that time offered two years of include service, and they were also good at working with me to get the bike dialed in for my needs. On the other hand, now that my free service is up, I find myself going back to my LBS for any work I need to pay for.

I guess my point is that buying from a good shop can be as important as the warranty offered by XYZ brand that you're considering.
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