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LBS charging more than MSRP for parts?

Old 05-11-20, 08:55 AM
  #1  
Gmile
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LBS charging more than MSRP for parts?

So, I've been going to a new shop lately that's convenient. Over the weekend, a stick jumped up into my sram nx rear derailleur and basically destroyed it. the top pulley flew off, cage twisted. I took the bike to this new shop and was quoted replacement prices over msrp. e.g. $115 for an SX derailleur they had on hand, where MSRP is $85. $150 to order a GX derailleur, which msrp is $125. Plus labor to install, which is fine. Any thoughts on this? Is this done normally? Note that I'm not trying to order parts online below msrp and have them install. I can do the work myself, but have been trying to use professionals more lately, because I admit I suck at wrenching. Thoughts? thanks
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Old 05-11-20, 09:03 AM
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Seems like a non-issue to me. The "S" stands for "Suggested". You asked, they told you. That's their business model, which is their choice. They are free to charge whatever they want to for anything they have put in their inventory. You have choices, too. How much is it at the shop down the street?
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Old 05-11-20, 09:05 AM
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Support your LBS - no matter what!
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Old 05-11-20, 09:08 AM
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You should check the derailleur hanger for bent while you are at it.

Don't have to tool to do this? $80.00
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Old 05-11-20, 09:09 AM
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I would show the what I found and ask if they could come to someplace in the middle. If not I would probably still buy the part. It is tough running a brick and mortar store these days.
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Old 05-11-20, 10:44 AM
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Originally Posted by Thomas15 View Post
You should check the derailleur hanger for bent while you are at it.

Don't have to tool to do this? $80.00
These days hopefully you have a quick link for the chain, and an allen wrench to take off the destroyed RD. Their mark up seems a little much. I am willing to pay a little over mfg suggested price to keep a local bike shop in business, but only reasonable amount more.
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Old 05-11-20, 11:15 AM
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Originally Posted by HerrKaLeun View Post
Support your LBS - no matter what!
I don't think getting hosed by paying more than MSRP deserves to be supported... I'll pay like a few bucks more than MSRP, but 25% more is absurd, and they deserve to go out of business.
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Old 05-11-20, 11:29 AM
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Originally Posted by Gmile View Post
I took the bike to this new shop and was quoted replacement prices over msrp. e.g. $115 for an SX derailleur they had on hand, where MSRP is $85.
Where do you get $85 as MSRP? That's the price I see at discount mail order sources. There's good chance the shop's wholesale cost is over $85.
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Old 05-11-20, 11:36 AM
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I'd don't know what the profit margins for a LBS would be. I do know that bikeparts.com can get it cheaper buying a whole pallet than an LBS can buy just a few.
Sadly I don't go to bike shops much. A new bike only so many years. I do my own repairs and I'm real picky in my parts and accessories. Chances they don't have in stock and I can order myself.
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Old 05-11-20, 12:08 PM
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I have an lbs that does this, higher than MSRP prices. Like $60+ for an 11 speed chain (ultegra)
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Old 05-11-20, 01:05 PM
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Originally Posted by asgelle View Post
Where do you get $85 as MSRP? That's the price I see at discount mail order sources. There's good chance the shop's wholesale cost is over $85.
When everyone in google shopping returns the exact same price, and a good number of these are also LBSs (to people who live in their neighborhoods), it's a pretty darn good indicator that this is the manufacturer desired price.
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Old 05-11-20, 01:08 PM
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Originally Posted by asgelle View Post
Where do you get $85 as MSRP? That's the price I see at discount mail order sources. There's good chance the shop's wholesale cost is over $85.
Every online shop has it right at $85, including Jenson and Tree Fort, so I suspect it is pretty close. EDIT: oops Sy Reene got to it before me!

If it were $90-95, I would be fine, but a $30 markup is quite a hike. However, your choices are buy at their price, or find a new shop. I'd pick the latter. Well, I'd actually pick buying it online and replacing it myself, but that's another discussion.
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Old 05-11-20, 01:15 PM
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MSRP just might really be $115.
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Old 05-11-20, 01:15 PM
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Yeah, the bike shop is a major rip-off. They don't have to pay rent or a mortgage, they don't have to finance their inventory they don't have to pay employees. In fact, they should charge 1/2 of the internet price because you deserve it! You re so entitled! He should be begging you to have the privilege to work for you for free! No maybe, he should pay you to let him work on his bike!

Cheapness is very ugly. Especially against people that are a shoestring budget, that are working for the love of bicycles, and not the money. Learn how to wrench if you don't like it.
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Old 05-11-20, 01:20 PM
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Originally Posted by jefnvk View Post
Every online shop has it right at $85, including Jenson and Tree Fort, so I suspect it is pretty close. EDIT: oops Sy Reene got to it before me!
You don't understand MSRP or how bike parts distribution works.
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Old 05-11-20, 01:22 PM
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Originally Posted by Sy Reene View Post
When everyone in google shopping returns the exact same price, and a good number of these are also LBSs (to people who live in their neighborhoods), it's a pretty darn good indicator that this is the manufacturer desired price.
Have you ever seen a QBP catalog?
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Old 05-11-20, 01:26 PM
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Originally Posted by asgelle View Post
You don't understand MSRP or how bike parts distribution works.
+1 "How to make a small fortune. Start with a large one and open a bike shop." I heard that 30 years ago.

Ben
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Old 05-11-20, 01:43 PM
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Does SRAM publish MSRP? I couldn't find it.
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Old 05-11-20, 02:26 PM
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Buy it from Ben's and support my local guys.
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Old 05-11-20, 02:29 PM
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Originally Posted by Gmile View Post
So, I've been going to a new shop lately that's convenient. Over the weekend, a stick jumped up into my sram nx rear derailleur and basically destroyed it.
Welcome to the club. This has happened twice to us (with a GX 12-speed rear derailleur. We finally upgraded to Shimano SLX-12).


the top pulley flew off, cage twisted. I took the bike to this new shop and was quoted replacement prices over msrp. e.g. $115 for an SX derailleur they had on hand,
That is list price for the GX. Are you sure they didn't give you that?


where MSRP is $85. $150 to order a GX derailleur, which msrp is $125. Plus labor to install, which is fine. Any thoughts on this? Is this done normally? Note that I'm not trying to order parts online below msrp and have them install. I can do the work myself, but have been trying to use professionals more lately, because I admit I suck at wrenching. Thoughts? thanks
Sounds like they didn't. They are gouging. Find another shop, and/or install SLX-12 and don't look back.
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Old 05-11-20, 02:31 PM
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Originally Posted by dedhed View Post
Buy it from Ben's and support my local guys.
They have some great deals.
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Old 05-11-20, 02:40 PM
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Originally Posted by JustinOldPhart View Post
Seems like a non-issue to me. The "S" stands for "Suggested". You asked, they told you. That's their business model, which is their choice. They are free to charge whatever they want to for anything they have put in their inventory. You have choices, too. How much is it at the shop down the street?
This. Anything else is just for the sake of arguing/bashing, which is what BF is good for.
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Old 05-11-20, 02:52 PM
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New shop, right? Sounds like they donít have their supply chain figured out and are getting their parts in at near-retail instead of wholesale.

I get that you have a markup, but they do seem pretty high. Itís almost as bad as German car parts, lol.
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Old 05-11-20, 02:58 PM
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No other business has to pay high rent or pay employees, just local bike shops lol Seriously, if they provide use and value to you then great, otherwise don't bother with them. I don't bother with mine but not so much because they are expensive but they just suck and don't really provide anything useful.
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Old 05-11-20, 03:01 PM
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Originally Posted by indyfabz View Post
This. Anything else is just for the sake of arguing/bashing, which is what BF is good for.
FWIW, I think it's a legitimate question. I'm not an industry professional, don't follow this stuff, and can happily go somewhere else, but I kind of like the shop. There are a bunch of tourist bike rental places around, but not sure i trust them. This shop is the most "serious" in the area and seems to have the best techs. Maybe their upcharge is for the privilege of them working on your bike? Maybe it's even worth it.
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