Notices
General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

REI rant

Old 05-22-20, 07:15 PM
  #1  
mbusky
Senior Member
Thread Starter
 
Join Date: Jul 2017
Location: Outdoors as much as I can
Posts: 66

Bikes: REI's COOP AVD1.1 touring bike

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 18 Post(s)
Likes: 0
Liked 22 Times in 12 Posts
REI rant

Just bought a ADV 1.1 touring bike from REI 15% off (good) came in 4 days (very good) assembled and tested then boxed my butt (bad) the front disc caliper was not even close to centered on the rotors screeching was the sound of the day. The rear caliper was off center but it may have been only due to the fact that it had only one bolt tightened the second was loose, not even finger tight it two full turns before it hit home. The slop in the steering tube was the next issue to take care of. Then moved my Brooks over and was ready yo go.

Yea they tested this bike, NOT!

But with that said I have to admit I put just over 180 miles on it in three days and I like it
mbusky is offline  
Likes For mbusky:
Old 05-22-20, 07:33 PM
  #2  
indyfabz
Senior Member
 
indyfabz's Avatar
 
Join Date: Jan 2010
Posts: 26,971
Mentioned: 192 Post(s)
Tagged: 1 Thread(s)
Quoted: 11398 Post(s)
Liked 3,038 Times in 1,691 Posts
Epic.

Yo.
indyfabz is offline  
Old 05-22-20, 07:42 PM
  #3  
Oneder
Banned.
 
Join Date: Apr 2018
Posts: 822

Bikes: Wahoo of Theseus, others

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 428 Post(s)
Liked 64 Times in 45 Posts
That kind of thing is why I'd never buy a bike disassembled. If you're doing that may as well buy a cheap used frame (probably better anyway) and whatever components you actually want. Probably much cheaper, better quality and not much more hassle.
Oneder is offline  
Old 05-22-20, 08:11 PM
  #4  
Tacoenthusiast
Senior Member
 
Join Date: Mar 2020
Posts: 232
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 127 Post(s)
Liked 216 Times in 83 Posts
REI is basically Walmart but with fancy doors with ice hammers for handles
Tacoenthusiast is offline  
Old 05-22-20, 08:18 PM
  #5  
Kabuki12
Senior Member
 
Kabuki12's Avatar
 
Join Date: Jan 2016
Location: Ventura County ,California
Posts: 1,024

Bikes: 1973 Windsor Profesional,1976 Kabuki diamond formula with full Campy, 1977 Raleigh Competition GS , 1971 Stella original Campy equip. 1978 Raleigh Super Grand Prix, 1972 Italvega Gran Rally ,1972 Super Mondia Special,Medici Pro Strada

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 226 Post(s)
Liked 259 Times in 180 Posts
I have bought a few things at REI and have been satisfied with my purchases. I have two Joe Blow Sport pumps (bought on 20% off sale) , a Cinelli cycling cap, set of Michelin ProTech tires, and a Feedback handlebar retainer for my bikes when they are on the bike stand. Most things I find over priced but nice stuff for camping or hiking
Kabuki12 is offline  
Old 05-22-20, 08:22 PM
  #6  
JW in AK
Junior Member
 
JW in AK's Avatar
 
Join Date: Aug 2019
Location: Fairbanks
Posts: 14

Bikes: 2012 Marin Pioneer Trail, 2019 Twin Six Standard Rando

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked 39 Times in 5 Posts
Originally Posted by Tacoenthusiast View Post
REI is basically Walmart but with fancy doors with ice hammers for handles
So what you're saying is you've never actually been inside of an REI.
JW in AK is offline  
Old 05-22-20, 08:49 PM
  #7  
InvertedMP 
Senior Member
 
InvertedMP's Avatar
 
Join Date: Mar 2020
Location: Bay Area, CA
Posts: 179

Bikes: Cervelo R3, Specalized Allez Elite, 2019 Scott Metrix 10

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 89 Post(s)
Liked 155 Times in 59 Posts
Some assembly required also probably means that some tuning required. I have bought one bike online and 2 in stores recently and the bike I bought online was a higher end bike. I have spend money and time getting it right which is really unfortunate. I doubt I will buy another bike online unless its from Canyon.
__________________
www.mp-aviation.com
InvertedMP is offline  
Old 05-22-20, 09:00 PM
  #8  
Kapusta
Cyclochondriac
 
Join Date: Feb 2017
Posts: 3,266
Mentioned: 23 Post(s)
Tagged: 0 Thread(s)
Quoted: 1396 Post(s)
Liked 558 Times in 351 Posts
Originally Posted by JW in AK View Post
So what you're saying is you've never actually been inside of an REI.
Thats what I was thinking..
Kapusta is offline  
Likes For Kapusta:
Old 05-22-20, 10:26 PM
  #9  
Nyah
Senior Member
 
Join Date: Sep 2018
Location: Shenandoah Valley, Northern Virginia.
Posts: 231

Bikes: '99 Trek 520, Konacado ('20 Kona Sutra).

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 131 Post(s)
Likes: 0
Liked 45 Times in 33 Posts
Nice bicycle, after reassembly, apparently.
Nyah is offline  
Likes For Nyah:
Old 05-22-20, 10:53 PM
  #10  
GamblerGORD53
Senior Member
 
Join Date: Apr 2010
Location: Elevation 666m Edmonton Canada
Posts: 1,506

Bikes: 2013 Custom SA5w / Rohloff Tourster

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 715 Post(s)
Liked 41 Times in 37 Posts
Is THAT all?? Pffft. How do they know how you are going to set the HB??
And you didn't tuneup the spokes?? WTH

Last edited by GamblerGORD53; 05-22-20 at 10:56 PM.
GamblerGORD53 is offline  
Old 05-22-20, 11:29 PM
  #11  
viffer
Live to Ride
 
Join Date: Jun 2007
Posts: 31
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 16 Post(s)
Likes: 0
Liked 7 Times in 5 Posts
Under normal circumstances you could always take the bike back to their shop and have them fix it. In fact I believe they offer a free adjustment after the first couple of hundred miles. My chainline was a little off and mangled the chain on my new bike but they replaced and fixed it no charge. All shipped bikes are sent partially disassembled and require some tweaking, even new ones. If you pay a professional bike shop to assemble it they’ll get it right for you, otherwise you’ll have to do it yourself.

And if push comes to shove REI has a we’ll take anything back return policy, no questions asked. You always pay a little premium at REI but I’ve never had a problem with the service. Always top notch.
viffer is offline  
Likes For viffer:
Old 05-23-20, 03:01 AM
  #12  
theavidrider
Junior Member
 
Join Date: May 2020
Posts: 11
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 1 Time in 1 Post
they're a huge site, they'll slip up every now and again. Obviously not an excuse, but we deal with these things from time to time!
theavidrider is offline  
Old 05-23-20, 03:40 AM
  #13  
southpier
Senior Member
 
Join Date: Aug 2011
Posts: 470
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 149 Post(s)
Liked 28 Times in 23 Posts
I view REI as I do West Marine. they pay kids & schoolteachers who know everything, and things go down hill from there.
southpier is offline  
Old 05-23-20, 05:44 AM
  #14  
indyfabz
Senior Member
 
indyfabz's Avatar
 
Join Date: Jan 2010
Posts: 26,971
Mentioned: 192 Post(s)
Tagged: 1 Thread(s)
Quoted: 11398 Post(s)
Liked 3,038 Times in 1,691 Posts
Originally Posted by southpier View Post
I view REI as I do West Marine. they pay kids & schoolteachers who know everything, and things go down hill from there.
I have a friend who was the bike department manager at their King of Prussia, PA, store. Excellent mechanic with decades of experience. Their Missoula store has reassembled my bike before tours on four occasions. Awesome job every time. One of the mechanics used to work in an excellent shop here in the east before he moved west. Called me sua sponte before one tour to tell me I needed a new chain, which was correct.
indyfabz is offline  
Likes For indyfabz:
Old 05-23-20, 06:23 AM
  #15  
stevel610 
Senior Member
 
Join Date: Aug 2006
Location: Valley Forge: Birthplace of Freedom
Posts: 689

Bikes: Novara Safari

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 164 Post(s)
Liked 57 Times in 34 Posts
Originally Posted by indyfabz View Post
I have a friend who was the bike department manager at their King of Prussia, PA, store. Excellent mechanic with decades of experience. Their Missoula store has reassembled my bike before tours on four occasions. Awesome job every time. One of the mechanics used to work in an excellent shop here in the east before he moved west. Called me sua sponte before one tour to tell me I needed a new chain, which was correct.
I've always had good service at the KoP store, and Conshy before KoP opened.
__________________
Be watchful, stand firm in the faith, act like men, be strong. Let all that you do be done in love.
stevel610 is offline  
Old 05-23-20, 06:29 AM
  #16  
stevel610 
Senior Member
 
Join Date: Aug 2006
Location: Valley Forge: Birthplace of Freedom
Posts: 689

Bikes: Novara Safari

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 164 Post(s)
Liked 57 Times in 34 Posts
I like REI and have always had good service. I think during these times shipping departments are dealing with extraordinary levels of volume. While I understand being upset, it really amounts to a couple of bolts. Good luck with the bike!
__________________
Be watchful, stand firm in the faith, act like men, be strong. Let all that you do be done in love.
stevel610 is offline  
Likes For stevel610:
Old 05-23-20, 06:46 AM
  #17  
southpier
Senior Member
 
Join Date: Aug 2011
Posts: 470
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 149 Post(s)
Liked 28 Times in 23 Posts
Originally Posted by indyfabz View Post
I have a friend who was the bike department manager at their King of Prussia, PA, store. Excellent mechanic with decades of experience. Their Missoula store has reassembled my bike before tours on four occasions. Awesome job every time. One of the mechanics used to work in an excellent shop here in the east before he moved west. Called me sua sponte before one tour to tell me I needed a new chain, which was correct.

that changes everything. it's rei & west marine from now on for me!
southpier is offline  
Old 05-23-20, 08:09 AM
  #18  
tkamd73 
Senior Member
 
Join Date: Dec 2015
Location: Menomonee Falls, WI
Posts: 772

Bikes: 1984 Schwinn Supersport, 1988 Trek 400t, 1977 Trek TX900, 1981 Bianchi Champione del Mondo, 1986 Trek 400 Elance, 1978 Raleigh Supercourse, 1991 PDG Paramount OS, 1971 Schwinn Sports Tourer

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 248 Post(s)
Liked 131 Times in 92 Posts
I’m still a member, I joined because I like to kayak, bike, and ski. REI kind of covers all those bases, but not really that well. Much prefer an actual ski, bike, or kayak shop. Fortunately lots of good choices where I live. I think REI is pretty good if your into camping, which I’m not, so don’t really use my membership much anymore.
Tim
tkamd73 is offline  
Old 05-23-20, 09:22 AM
  #19  
one4smoke
Senior Member
 
Join Date: Jul 2015
Location: Nashville, TN.
Posts: 1,838

Bikes: 2016 Specialized Roubaix SL4 - 2015 Giant Roam 2 Disc

Mentioned: 21 Post(s)
Tagged: 0 Thread(s)
Quoted: 531 Post(s)
Liked 117 Times in 85 Posts
Originally Posted by Tacoenthusiast View Post
REI is basically Walmart but with fancy doors with ice hammers for handles
Ignorant post...
one4smoke is online now  
Likes For one4smoke:
Old 05-23-20, 10:06 AM
  #20  
jackb
Senior Member
 
Join Date: Apr 2005
Location: Missoula, Montana
Posts: 554

Bikes: Trek Domane 5SL Disc; REI Maza,ma; Specialized Langster, Kona, Honzo

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 81 Post(s)
Liked 41 Times in 22 Posts
I've been an REI Co-op member since 1972. I've bought lots of gear from them over the years and have been satisfied. They don't make the gear, they just sell it. But they have a first-rate return policy: anything for any reason within a year, which is hard to beat. But like all retail stores, not every salesperson is knowledgeable. Their bike mechanics can be good or bad and anything in between. But REI usually has a good selection of products, decent sales periodically, and always around a 10 % dividend on non sale purchases, paid annually. Back before it became a trendy, upscale outdoor gear store, it was quite an economical place to but gear. In the 70s it wasn't so easy to get good gear at a good price. The REI brand presented a satisfactory option. In those days, you added up the weight of your mail order and paid the appropriate shipping costs. Now shipping is based on price, a practice I never could understand. But overall, it's not a bad place to buy stuff.
jackb is offline  
Likes For jackb:
Old 05-23-20, 10:58 AM
  #21  
wgscott
Occam's Rotor
 
wgscott's Avatar
 
Join Date: Jul 2013
Posts: 6,164
Mentioned: 61 Post(s)
Tagged: 0 Thread(s)
Quoted: 2366 Post(s)
Liked 1,242 Times in 653 Posts
Originally Posted by one4smoke View Post
Ignorant post...
It is in fact quite a bit worse than that.
wgscott is offline  
Likes For wgscott:
Old 05-23-20, 11:50 AM
  #22  
Tacoenthusiast
Senior Member
 
Join Date: Mar 2020
Posts: 232
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 127 Post(s)
Liked 216 Times in 83 Posts
Originally Posted by JW in AK View Post
So what you're saying is you've never actually been inside of an REI.
Been into plenty of REIs

None of them are a real bike store, it's just a big box chain store

Don't get fooled by the pretty fake rock decorations

Last edited by Tacoenthusiast; 05-23-20 at 12:02 PM.
Tacoenthusiast is offline  
Likes For Tacoenthusiast:
Old 05-23-20, 12:00 PM
  #23  
veganbikes
Clark W. Griswold
 
Join Date: Mar 2014
Location: ,location, location
Posts: 6,127

Bikes: Foundry Chilkoot Ti W/Ultegra Di2, Salsa Timberjack Ti, Cinelli Mash Work RandoCross Fun Time Machine, 1x9 XT Parts Hybrid, Co-Motion Cascadia, Specialized Langster, Pink Klein MTB, Phil Wood VeloXS Frame (w/DA 7400), Cilo Road Frame, Proteus frame

Mentioned: 31 Post(s)
Tagged: 0 Thread(s)
Quoted: 1491 Post(s)
Liked 301 Times in 221 Posts
REI generally does not have the greatest of bike departments. They may sell some quality brands and even their house brand is fine but they are not a great bike shop. Massive chain stores tend not to always focus enough on their mechanics and are usually a place to start for a lot of kids but not a place many want to stay or want to do the most quality work. There are of course exceptions to the rule in different areas. That being said most shops including REI offer a free tune up or checkover once you purchase the bike. Bring it back to them and they should be able to take a look at it.

They should have put your bike together and checked it over. Every new bike should always be checked over by the head mechanic and should go through an exit tune where it is again checked. I know right now every shop that is open is busy and everyone is stressed. Unfortunately mistakes are being made because so much is being put on us and we barely have time to breathe.

If you are currently on the frontlines you know your customers are angry getting angrier and maybe not specifically at you but certainly are taking it out on you. You gotta just back up and try not to take it personally and just do the best damn job you can. For those coming to the shop please take your anger somewhere else, be nice, be kind, be understanding. If you are out of work, I am sorry, things suck right now for everyone. I am glad to have a job but it is more stressful then it has ever been. Imagine the most popular store on Black Friday, every day for however long this has been going on, that is our life right now. Let's all try to get through this together and just treat each other as human beings and try to be as mellow as possible.
veganbikes is offline  
Likes For veganbikes:
Old 05-23-20, 12:37 PM
  #24  
Ironfish653
Senior Member
 
Join Date: Oct 2015
Location: Virginia Beach
Posts: 1,227

Bikes: 1997 Cannondale, 1976 Bridgestone, 1998 Softride

Mentioned: 16 Post(s)
Tagged: 0 Thread(s)
Quoted: 425 Post(s)
Liked 132 Times in 87 Posts
I'd say they're no better or worse than the typical 'retail outpost' LBS, certainly considering they're not a cycling-specific shop. They're more than adequate for a typical bike owner. BF members, however, are not typical.

Actually, my local REI does offer more 'casual' cycling clothes (bike-specific clothes that don't look like race kit) than the typical area LBS.

Camping/hiking are still their forte, but, yeah, they've gone a lot more 'lifestyle' than BITD.

@the OP, I don't know that I'd ever trust a 'bike-in-a-box' to be 100% ready to ride. You can assemble, test ride and tune at the shop, but you still have to take it apart again to put it back in the box. Even BikeFlights needs a shop at both ends.

Last edited by Ironfish653; 05-23-20 at 12:50 PM.
Ironfish653 is offline  
Old 05-23-20, 01:20 PM
  #25  
rumrunn6
Senior Member
 
rumrunn6's Avatar
 
Join Date: Jul 2008
Location: 25 miles northwest of Boston
Posts: 24,865

Bikes: Bottecchia Sprint, GT Timberline 29r

Mentioned: 103 Post(s)
Tagged: 0 Thread(s)
Quoted: 3719 Post(s)
Liked 841 Times in 585 Posts
Originally Posted by mbusky View Post
Yea they tested this bike, NOT!
what city/stae?
rumrunn6 is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.