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New Ortlieb back roller plus fraying edges

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New Ortlieb back roller plus fraying edges

Old 05-26-20, 01:19 PM
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cheesecake
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New Ortlieb back roller plus fraying edges

Hya guys purchased some new ortlieb back roller plus and notice they have slight fraying around the outside of the pannier on the on the front stitching. From a cosmetic point of view Iím not fussed as I know theyíre gonna get scuffed/dirty etc on my travels. Iím more concerned about this effecting the quality/durability of the product. Iím expecting to travel around the world with these not have them fall apart in my door step lol
thanks guys Tried to add a pic but wonít let me
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Old 05-26-20, 01:39 PM
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For what Ortlieb charges for their kit it should be perfect down to the very last molecule. Iíd take it back for a replacement or refund.
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Old 05-26-20, 02:19 PM
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Yes, my experience with Ortlieb customer service has been very good. It's worth contacting them. In my case, one plastic nut that holds the hardware on my City Roller stripped, and they sent me a new set of bolts/nuts for free.
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Old 05-26-20, 02:46 PM
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From where did you purchase them?
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Old 05-26-20, 02:52 PM
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The primary reason for buying expensive products, is to feel confident that you are getting a quality product that will work flawlessly for a long time. If you have any doubt whatsoever about whether it will function properly when new, I would contact the company you bought it from immediately. A good company will stand behind their product and make sure you're happy.
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Old 05-26-20, 03:08 PM
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Wondering if theyíre counterfeit. If not, then simply contacting the seller should be enough.
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Old 05-27-20, 02:33 AM
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Cheers guys Iíve tried messaging them but seem to be having issues on the site. Will give an update on what they say about it when they get back to me.
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Old 05-27-20, 08:08 AM
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Originally Posted by indyfabz View Post
From where did you purchase them?
local cycling store
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Old 05-27-20, 08:08 AM
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Originally Posted by indyfabz View Post
Wondering if theyíre counterfeit. If not, then simply contacting the seller should be enough.
I hope not lol, I canít see them being counterfeit with them coming from a reputable local bike store
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Old 05-27-20, 08:09 AM
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Originally Posted by noobinsf View Post
Yes, my experience with Ortlieb customer service has been very good. It's worth contacting them. In my case, one plastic nut that holds the hardware on my City Roller stripped, and they sent me a new set of bolts/nuts for free.
thatís good to know cheers. Iím having no luck getting through to them. Trying to submit contact form and just keeps loading
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Old 05-27-20, 08:29 AM
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Originally Posted by cheesecake View Post
I hope not lol, I canít see them being counterfeit with them coming from a reputable local bike store
Then why not call or go back to the store?
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