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Bike damaged in shipping

Old 07-15-20, 04:55 PM
  #1  
adamrobertt
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Bike damaged in shipping

Hey all, this is my first post. I'm not new to biking, but I took a 2-3 year break and am just getting back into the sport.

Anyway, I bought a NOS 2018 Jamis Renegade Expert on Bike Exchange last week, since it's basically become nearly impossible to shop for a bike in person (even most of the online shops are out of stock!). It was my size, full carbon and 105, disc brakes, etc, so I snapped it up.

Well, it came today. Problem is - one of the brake levers is cracked in the middle, badly enough that it basically cracked open, and is blocking the smaller shifter from moving. Also, the chain was jammed between the inner ring and the frame, and left some nasty paint scrapes and chips on the finish. They're mostly hidden behind the cranks, but still very annoying. I reached out to the seller, but haven't heard back yet.

What do you guys think is a reasonable compensation for this? I'm not sure what I should be asking for, be it some money back, or a new brifter, or some touch up paint? I'm not really sure. Either way - very annoying! Advice on how I should proceed would be much appreciated. Thanks!
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Old 07-15-20, 05:10 PM
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Question for the OP: If you purchased a clothes washer on-line and it was delivered with damage, would you find a clothes washing internet chit-chat forum and ask the members what to do?
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Old 07-15-20, 05:17 PM
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Originally Posted by Thomas15 View Post
Question for the OP: If you purchased a clothes washer on-line and it was delivered with damage, would you find a clothes washing internet chit-chat forum and ask the members what to do?
Do you feel better about yourself now? Have a rough day?

As I said, I have actually already contacted the shop. I'm just waiting for a response and am reaching out to a (supposedly) likeminded community to see if anyone has experienced a similar thing and if they had any advice on how to deal with it. So sorry if I inconvenienced you.
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Old 07-15-20, 05:25 PM
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I'll take a stab at it

OK... Lets try that again.

Welcome to BF.
Sorry to hear your bike arrived damaged.
I these times you might be better off looking for a discount rather than a non-available replacement.
I see you've contacted the vendor. Do let us know how it works out.

Have a nice day!

Barry

Did I do OK?
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Old 07-15-20, 05:30 PM
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adamrobertt
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Originally Posted by Barry2 View Post
OK... Lets try that again.

Welcome to BF.
Sorry to hear your bike arrived damaged.
I these times you might be better off looking for a discount rather than a non-available replacement.
I see you've contacted the vendor. Do let us know how it works out.

Have a nice day!

Barry

Did I do OK?
lol yes thank you for your response!

How much is fair compensation for a 105 hydraulic shifter? Also - is it possible to just buy the brake lever bit and not the entire assembly? All I can find on "The Google" is the entire assembly, usually with the caliper included. If I could just get the actual lever I'd imagine it would be a lot cheaper...
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Old 07-15-20, 05:41 PM
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Question seems premature considering you havent heard back from the seller.

I had a wonderful day today.
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Old 07-15-20, 06:05 PM
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When the seller contacts you, it might be nice to have repair costs already prepared.
I suspect this is the Brifter you are looking for.
Don't forget the cost of installation, including bar tape.
As for frame damage, only you can judge what it is worth to you.

Barry
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Old 07-15-20, 07:56 PM
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Originally Posted by adamrobertt View Post
Do you feel better about yourself now? Have a rough day?

As I said, I have actually already contacted the shop. I'm just waiting for a response and am reaching out to a (supposedly) likeminded community to see if anyone has experienced a similar thing and if they had any advice on how to deal with it. So sorry if I inconvenienced you.
So the answer to my question is......
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Old 07-15-20, 08:29 PM
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I would not accept any carbon fiber frame that has been smacked around like that. But that’s just me.
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Old 07-15-20, 09:47 PM
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I would as Barry said and find out what the repair cost will be and start there. Good luck and let us know what the resolution is.
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Old 07-16-20, 11:41 AM
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This being NOS, you're not likely to get a replacement, but I'd ask the seller if they'd trade for a similar bike. Nobody needs to lose big in that case; shipments are insured. And, have you contacted the shipper about a damage claim?

In any case I'd want to return it, even if only for a refund.
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Old 07-16-20, 11:50 AM
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Who was the Shipper,? Was it Insured? have you contacted them?
did you take documentation pictures of the un opened box and many more to show it's packing and the damage to the contents ?
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Old 07-16-20, 07:28 PM
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Originally Posted by Thomas15 View Post
Question for the OP: If you purchased a clothes washer on-line and it was delivered with damage, would you find a clothes washing internet chit-chat forum and ask the members what to do?
This is an example of the negative side to forums, There is always at least one member that has nothing constructive to say, Then to continue on by wanting an answer to this question in another post is really uncalled.for. but in today's world it seems to be more the rule than the exception.
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Old 07-16-20, 08:06 PM
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Originally Posted by flacplnj View Post
This is an example of the negative side to forums, There is always at least one member that has nothing constructive to say, Then to continue on by wanting an answer to this question in another post is really uncalled.for. but in today's world it seems to be more the rule than the exception.
The jokes Just not the same if you have to explain it.

Barry
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Old 07-16-20, 08:42 PM
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Send it back. Return it. Ask for a full refund. That's it. That's all. Done deal.
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Old 07-17-20, 08:55 AM
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Ramzilla is correct.

No way would I keep a NEW bike with that much damage!

Send it back for a full refund!
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Old 07-17-20, 01:22 PM
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Depending on how it was shipped, what the insurance coverage amount was.will help in your decision if you want to keep the bike. Take pictures of the damage to the bike and the container it was shipped in along with any other requirements the shipper and the freight company may require. Try not to get in the middle between the two. You are the recipient and shouldn't be responsible for doing extra leg work to receive compensation.
Let them come to you with a resolution. At that point you can counter, accept or decline the offer. Bottom line you need to be made whole in the transaction.
I just had a similar situation that I was able to rectify. Good Luck.
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Old 07-17-20, 04:54 PM
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Originally Posted by Barry2 View Post
The jokes Just not the same if you have to explain it.

Barry
I don't see the joke, but to each his own.

Last edited by flacplnj; 07-17-20 at 04:57 PM.
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Old 07-17-20, 08:34 PM
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Originally Posted by flacplnj View Post
This is an example of the negative side to forums, There is always at least one member that has nothing constructive to say, Then to continue on by wanting an answer to this question in another post is really uncalled.for. but in today's world it seems to be more the rule than the exception.
Yeah, uhh.
There is a counter, or as you phrased it, negative side to everything.
Its not a forums thing. Its life and it is not just todays world
it just so happens that a lot of people today are sensitive little buttercups.
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Old 07-18-20, 03:46 PM
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Originally Posted by downhillmaster View Post
Yeah, uhh.
There is a counter, or as you phrased it, negative side to everything.
It’s not a forums thing. It’s life and it is not just ‘today’s world’
it just so happens that a lot of people ‘today’ are sensitive little buttercups.
Spin it any way that makes you comfortable, I call it as I see it. When some one addresses a legitimate question with an insufferable reply, it isn't called for.. I don't know and you don't know me, but I assure you that I am not a buttercup.

Last edited by flacplnj; 07-18-20 at 06:09 PM. Reason: wrong spelling
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