Received tires diff from what I ordered. What's a reseasonable request to se
#1
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Received tires diff from what I ordered. What's a reseasonable request to seller?
I ordered 700 x 45c tires from biketiresdirect.com, and they shipped me 700 x 47. The tires do not state "700" x 47, but they do show 47-622, as does the label that came on the tire. I double checked the website and found that they advertise the tire as 700 x 45c, but the listed manufacturer part number (11101291) is for a 47-622 tire. The label on the tires also show the 11101291 part number. I don't want to go through packing up the tires, going to a shipping store, a waiting for new tires. The wait time is the worst. Took a week to get these tires which I guess isn't bad considering its Christmas time. I don't think the 45 vs 47 difference would be noticeable to my untrained riding mind.
So what's a reseasonable request to the seller, bike tire direct.com? I'd like a partial refund but don't want to sound unreasonable.
So what's a reseasonable request to the seller, bike tire direct.com? I'd like a partial refund but don't want to sound unreasonable.
#2
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I ordered 700 x 45c tires from biketiresdirect.com, and they shipped me 700 x 47. The tires do not state "700" x 47, but they do show 47-622, as does the label that came on the tire. I double checked the website and found that they advertise the tire as 700 x 45c, but the listed manufacturer part number (11101291) is for a 47-622 tire. The label on the tires also show the 11101291 part number. I don't want to go through packing up the tires, going to a shipping store, a waiting for new tires. The wait time is the worst. Took a week to get these tires which I guess isn't bad considering its Christmas time. I don't think the 45 vs 47 difference would be noticeable to my untrained riding mind.
So what's a reseasonable request to the seller, bike tire direct.com? I'd like a partial refund but don't want to sound unreasonable.
So what's a reseasonable request to the seller, bike tire direct.com? I'd like a partial refund but don't want to sound unreasonable.
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Unless they physically don’t fit your bike, a 2mm difference isn’t going to make any noticeable difference, to even the trained eye. I agree with trailangel: mount them up and see if they fit. If they fit, great. Keep them and ride on. If not, then send them back and say that you were relying on the size description so please waive the return fee.
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#5
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Don't ask, just tell them of the mistake. See what they offer. Could range from zero to a free replacement and keep the old ones.
If they fit, I'd ride them but that's me.
If they fit, I'd ride them but that's me.
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622 mm is the bead diameter of a 700C wheel. 622-47 is the ERTRO sizing designation of a tire that might get the nominal designation 700x45c or 700x47c. The nominal sizes are not exact, and an exact sizing would be pointless because the same tire will inflate to different sizes depending on the rim width. So the manufacturer could say it's a 622-47 or 700x45C and both mean the same thing in practice.
Chances are, the difference between a 45 and 47mm tire width won't be noticed. The retailer didn't decieve you, they just listed the product with one sizing convention rather than the equally appropriate alternative size. If the tire will fit on your bike, use it.
Chances are, the difference between a 45 and 47mm tire width won't be noticed. The retailer didn't decieve you, they just listed the product with one sizing convention rather than the equally appropriate alternative size. If the tire will fit on your bike, use it.
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#7
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Thanks guys. I’ll try the tires and see how they fit. I wasn’t thinking the difference was big, and not like they sent me 55 or 35. If everything is good I’ll just let them know and keep the tires.
#8
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Common with eg. Vittoria city tires. Urbano product list:

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If the tires were actually 47s and you could fit them, GO FOR IT!!!!! If they measure out to 45 then you are still fine. Honestly I am in most cases now the person saying go for the widest tire that will actually work on your bike. I have not yet complained about having too wide of a tire on most things I have ridden except maybe riding a fat bike on the streets because my last shop bought some because they could. For what it is worth I had fun riding it but it was way too wide for actual distance a quick couple laps around the shop was plenty.
#10
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It’s a crapshoot as to what the tire will measure at when mounted, completely dependent on the inflation pressure and rim width. I just mounted a set of Panaracer Gravel King SK’s 700/43 that measure at 41mm wide. I’m not returning as I’m aware these are just variations of true tire and happen all the time.
OTOH, if these tires you ordered are available in both 45 and 47 widths (unlikely) and they sent you 47’s when you ordered 45’s, they screwed up. I’d still keep them if they fit on the bike.
OTOH, if these tires you ordered are available in both 45 and 47 widths (unlikely) and they sent you 47’s when you ordered 45’s, they screwed up. I’d still keep them if they fit on the bike.
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If it were me, I'd do what others have recommended - use them if they fit unless they're otherwise grossly different than what you ordered - like a lessor quality and/or heavier tire, different tread, etc. In my experience, with skinny tires a 2 mm measured difference + or - from the stated width is normal. For a fatter tire, a measured 2 mm mounted on the rim from stated width wouldn't cause me a second thought. But 2mm printed on the tire different from what it was sold at is different. Not a big deal, but not accurate and should be at least commented on to the vendor.
Frankly, a tire that is stated at 47-622 is more likely to to be 45mm than one stated at 45-622. In my experience, it's far more common (not universal) for tires to measure narrower than stated on the tire. So that would be a good thing for you.
I would notify the vendor and nicely and reasonably see if you can get some small discount or store credit. Maybe equivalent to the shipping cost. i wouldn't be angry if they didn't but wouldn't be surprised if they threw a few bucks at me because of the (slight) misrepresentation by simply finding out about the mistake.
Frankly, a tire that is stated at 47-622 is more likely to to be 45mm than one stated at 45-622. In my experience, it's far more common (not universal) for tires to measure narrower than stated on the tire. So that would be a good thing for you.
I would notify the vendor and nicely and reasonably see if you can get some small discount or store credit. Maybe equivalent to the shipping cost. i wouldn't be angry if they didn't but wouldn't be surprised if they threw a few bucks at me because of the (slight) misrepresentation by simply finding out about the mistake.
#12
Senior Member
As mack_turtle stated above, 47-622 is the ETRTO standard size. There’s another twist, though: ETRTO has specific allowable designations. Schwalbe has a list, and if you scroll down you’ll see that there is no 45 option. There’s a 44-622 and a 47-622, so a manufacturer that wants to make a 45mm tire has to pick either 44 or 47.
There’s a very slim chance that the tire you bought comes in both 44-622 and 47-622, but the odds are that you got the right tire, especially given that the SKU is correct.
Edit: looking up the SKU at bike tires direct pulls up a Schwalbe Marathon, which comes in a 45 (labeled 47-622 and 28x1.75), or a 50 (labeled 50-622), but not a 47. You got the right tires.
There’s a very slim chance that the tire you bought comes in both 44-622 and 47-622, but the odds are that you got the right tire, especially given that the SKU is correct.
Edit: looking up the SKU at bike tires direct pulls up a Schwalbe Marathon, which comes in a 45 (labeled 47-622 and 28x1.75), or a 50 (labeled 50-622), but not a 47. You got the right tires.
Last edited by ted_major; 12-20-20 at 07:37 AM.
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They gave you more tire for your money. You got a deal!

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#14
aka Phil Jungels
47-622 is commonly referred to as a 45mm wide tire.
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It's really a 1-13/16 tire and you've blown its cover
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#16
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Looks like 622-47 is a 45c tire.
But honestly, your contemplation of asking for a partial refund is a little shady. Do you go thru life waiting or looking for someone to make a mistake and capitalize on it?
But honestly, your contemplation of asking for a partial refund is a little shady. Do you go thru life waiting or looking for someone to make a mistake and capitalize on it?
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Interesting. And I’ll note that the Continental Top Contact II tires, which I buy from the same seller that the OP purchased from, are labeled by Continental as 35c but are actually 37c. The seller notes that on its website. I’ve measured them when mounted and they are, in fact, 37c.
#18
aka Phil Jungels
I'll also add, that I do not know why they do that, but they do. Possibly due to the many different rim widths available, making them almost any size you want them to be.
Some tires even carry both designations on them. Might say 700-45, and 47-622... on the same tire.
Some tires even carry both designations on them. Might say 700-45, and 47-622... on the same tire.
#20
aka Phil Jungels
OK, I went out in the garage and checked a few. One pair of Schwalbe Marathon Supremes is labelled both 42-622 AND 700C-40, and another set is labelled 37-622 AND 700C-35. An older pair of Specialized Burrough Sport is labelled 47-622 AND 700-45 ------ while another pair of Specialized All Condition (brown wall 125PSI) is labelled 28-622 AND 700-28, and another pair of Specialized All Condition (black wall 100PSI) is labelled 28-622 AND 700-28/30 ---- so there ya go!
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As already noted tire width when mounted is somewhat dependent on rim width.
I believe that the 700C sizing standard uses a narrower reference rim than the 622mm sizing standard does. Which explains how a 45C is also a 47mm etc.
I believe that the 700C sizing standard uses a narrower reference rim than the 622mm sizing standard does. Which explains how a 45C is also a 47mm etc.
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BTW...For the future, the seller is really accommodating. I once mistakenly ordered the wrong tires. (Conti Top Contact instead of the Top Contact II.) It was totally my fault. (Was in a hurry and didn’t pay enough attention.) Called BTD and they offered to exchange with free shipping.