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Received tires diff from what I ordered. What's a reseasonable request to se

Old 12-19-20, 11:48 AM
  #1  
prime winner
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Received tires diff from what I ordered. What's a reseasonable request to seller?

I ordered 700 x 45c tires from biketiresdirect.com, and they shipped me 700 x 47. The tires do not state "700" x 47, but they do show 47-622, as does the label that came on the tire. I double checked the website and found that they advertise the tire as 700 x 45c, but the listed manufacturer part number (11101291) is for a 47-622 tire. The label on the tires also show the 11101291 part number. I don't want to go through packing up the tires, going to a shipping store, a waiting for new tires. The wait time is the worst. Took a week to get these tires which I guess isn't bad considering its Christmas time. I don't think the 45 vs 47 difference would be noticeable to my untrained riding mind.

So what's a reseasonable request to the seller, bike tire direct.com? I'd like a partial refund but don't want to sound unreasonable.
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Old 12-19-20, 11:57 AM
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Originally Posted by prime winner View Post
I ordered 700 x 45c tires from biketiresdirect.com, and they shipped me 700 x 47. The tires do not state "700" x 47, but they do show 47-622, as does the label that came on the tire. I double checked the website and found that they advertise the tire as 700 x 45c, but the listed manufacturer part number (11101291) is for a 47-622 tire. The label on the tires also show the 11101291 part number. I don't want to go through packing up the tires, going to a shipping store, a waiting for new tires. The wait time is the worst. Took a week to get these tires which I guess isn't bad considering its Christmas time. I don't think the 45 vs 47 difference would be noticeable to my untrained riding mind.

So what's a reseasonable request to the seller, bike tire direct.com? I'd like a partial refund but don't want to sound unreasonable.
A reasonable request is a refund including return shipping costs for the tires when you send them back. If you keep them and plan on running them, then you might let them know that the listing on their site is incorrect about the tire size, but don't ask for or expect anything from them.
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Old 12-19-20, 12:03 PM
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trailangel
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Why don't you mount one up and measure it.
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Old 12-19-20, 12:24 PM
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caloso
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Unless they physically don’t fit your bike, a 2mm difference isn’t going to make any noticeable difference, to even the trained eye. I agree with trailangel: mount them up and see if they fit. If they fit, great. Keep them and ride on. If not, then send them back and say that you were relying on the size description so please waive the return fee.
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Old 12-19-20, 12:29 PM
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Don't ask, just tell them of the mistake. See what they offer. Could range from zero to a free replacement and keep the old ones.

If they fit, I'd ride them but that's me.
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Old 12-19-20, 12:48 PM
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622 mm is the bead diameter of a 700C wheel. 622-47 is the ERTRO sizing designation of a tire that might get the nominal designation 700x45c or 700x47c. The nominal sizes are not exact, and an exact sizing would be pointless because the same tire will inflate to different sizes depending on the rim width. So the manufacturer could say it's a 622-47 or 700x45C and both mean the same thing in practice.

Chances are, the difference between a 45 and 47mm tire width won't be noticed. The retailer didn't decieve you, they just listed the product with one sizing convention rather than the equally appropriate alternative size. If the tire will fit on your bike, use it.
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Old 12-19-20, 01:01 PM
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Thanks guys. Iíll try the tires and see how they fit. I wasnít thinking the difference was big, and not like they sent me 55 or 35. If everything is good Iíll just let them know and keep the tires.
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Old 12-19-20, 01:31 PM
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Common with eg. Vittoria city tires. Urbano product list:

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Old 12-19-20, 06:34 PM
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If the tires were actually 47s and you could fit them, GO FOR IT!!!!! If they measure out to 45 then you are still fine. Honestly I am in most cases now the person saying go for the widest tire that will actually work on your bike. I have not yet complained about having too wide of a tire on most things I have ridden except maybe riding a fat bike on the streets because my last shop bought some because they could. For what it is worth I had fun riding it but it was way too wide for actual distance a quick couple laps around the shop was plenty.
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Old 12-19-20, 07:10 PM
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It’s a crapshoot as to what the tire will measure at when mounted, completely dependent on the inflation pressure and rim width. I just mounted a set of Panaracer Gravel King SK’s 700/43 that measure at 41mm wide. I’m not returning as I’m aware these are just variations of true tire and happen all the time.

OTOH, if these tires you ordered are available in both 45 and 47 widths (unlikely) and they sent you 47’s when you ordered 45’s, they screwed up. I’d still keep them if they fit on the bike.
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Old 12-20-20, 12:33 AM
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If it were me, I'd do what others have recommended - use them if they fit unless they're otherwise grossly different than what you ordered - like a lessor quality and/or heavier tire, different tread, etc. In my experience, with skinny tires a 2 mm measured difference + or - from the stated width is normal. For a fatter tire, a measured 2 mm mounted on the rim from stated width wouldn't cause me a second thought. But 2mm printed on the tire different from what it was sold at is different. Not a big deal, but not accurate and should be at least commented on to the vendor.

Frankly, a tire that is stated at 47-622 is more likely to to be 45mm than one stated at 45-622. In my experience, it's far more common (not universal) for tires to measure narrower than stated on the tire. So that would be a good thing for you.

I would notify the vendor and nicely and reasonably see if you can get some small discount or store credit. Maybe equivalent to the shipping cost. i wouldn't be angry if they didn't but wouldn't be surprised if they threw a few bucks at me because of the (slight) misrepresentation by simply finding out about the mistake.
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Old 12-20-20, 07:25 AM
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As mack_turtle stated above, 47-622 is the ETRTO standard size. Thereís another twist, though: ETRTO has specific allowable designations. Schwalbe has a list, and if you scroll down youíll see that there is no 45 option. Thereís a 44-622 and a 47-622, so a manufacturer that wants to make a 45mm tire has to pick either 44 or 47.

Thereís a very slim chance that the tire you bought comes in both 44-622 and 47-622, but the odds are that you got the right tire, especially given that the SKU is correct.

Edit: looking up the SKU at bike tires direct pulls up a Schwalbe Marathon, which comes in a 45 (labeled 47-622 and 28x1.75), or a 50 (labeled 50-622), but not a 47. You got the right tires.

Last edited by ted_major; 12-20-20 at 07:37 AM.
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Old 12-20-20, 07:48 AM
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They gave you more tire for your money. You got a deal!
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Old 12-20-20, 08:40 AM
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47-622 is commonly referred to as a 45mm wide tire.
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Old 12-20-20, 10:58 AM
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It's really a 1-13/16 tire and you've blown its cover
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Old 12-20-20, 11:16 AM
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Looks like 622-47 is a 45c tire.
But honestly, your contemplation of asking for a partial refund is a little shady. Do you go thru life waiting or looking for someone to make a mistake and capitalize on it?
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Old 12-20-20, 11:20 AM
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Originally Posted by Wanderer View Post
47-622 is commonly referred to as a 45mm wide tire.
Interesting. And Iíll note that the Continental Top Contact II tires, which I buy from the same seller that the OP purchased from, are labeled by Continental as 35c but are actually 37c. The seller notes that on its website. Iíve measured them when mounted and they are, in fact, 37c.
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Old 12-20-20, 03:35 PM
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I'll also add, that I do not know why they do that, but they do. Possibly due to the many different rim widths available, making them almost any size you want them to be.

Some tires even carry both designations on them. Might say 700-45, and 47-622... on the same tire.
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Old 12-20-20, 04:13 PM
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If you didn't know what 47-622 should designate, you'd think your order was correct and you'd be happy with your purchase.

Ride and enjoy.
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Old 12-20-20, 04:49 PM
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OK, I went out in the garage and checked a few. One pair of Schwalbe Marathon Supremes is labelled both 42-622 AND 700C-40, and another set is labelled 37-622 AND 700C-35. An older pair of Specialized Burrough Sport is labelled 47-622 AND 700-45 ------ while another pair of Specialized All Condition (brown wall 125PSI) is labelled 28-622 AND 700-28, and another pair of Specialized All Condition (black wall 100PSI) is labelled 28-622 AND 700-28/30 ---- so there ya go!
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Old 12-20-20, 06:59 PM
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I assume this is some kind of lame joke.
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Old 12-21-20, 08:17 AM
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Originally Posted by aclinjury View Post
Looks like 622-47 is a 45c tire.
But honestly, your contemplation of asking for a partial refund is a little shady. Do you go thru life waiting or looking for someone to make a mistake and capitalize on it?
Not at all. I read 622-47 and mistakenly thought the tire was 700x45. From all the info here I have been educated on the sizing. Thanks for your concern on how I go through life though
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Old 12-21-20, 08:36 AM
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As already noted tire width when mounted is somewhat dependent on rim width.
I believe that the 700C sizing standard uses a narrower reference rim than the 622mm sizing standard does. Which explains how a 45C is also a 47mm etc.
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Old 12-21-20, 09:22 AM
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Originally Posted by aclinjury View Post
Looks like 622-47 is a 45c tire.
But honestly, your contemplation of asking for a partial refund is a little shady. Do you go thru life waiting or looking for someone to make a mistake and capitalize on it?
Hmmm, Op's concern seemed genuine to me. He thought he was sent a different size tire than what he ordered. Do you go through life being cynical of everyone's intentions?

Unrelated Christmas content to keep things Merry:
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Old 12-21-20, 09:32 AM
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Originally Posted by prime winner View Post
Not at all. I read 622-47 and mistakenly thought the tire was 700x45. From all the info here I have been educated on the sizing. Thanks for your concern on how I go through life though
BTW...For the future, the seller is really accommodating. I once mistakenly ordered the wrong tires. (Conti Top Contact instead of the Top Contact II.) It was totally my fault. (Was in a hurry and didnít pay enough attention.) Called BTD and they offered to exchange with free shipping.
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